These guys incorrectly installed new front brakes on my wife's GLK when we had it in for service last May. After months of trying to chase down unusual noises during cornering and braking, I finally figured out the problem with the help of another mechanic. The inside pads were installed on one side of the vehicle and the outside pads were installed on the other side. Unfortunately, it meant another brake job, because several months had passed and the pads wore unevenly and damaged the rotors in the process. I've done a lot of reading on the subject, and apparently the problem of incorrectly installed brakes is not all that uncommon; however, I just expect better considering the cost involved. This shop has lost my trust and I won't be returning for any additional work. read more

The best. We've been going to BMI for over 10 years, and we drive nearly 2 hours to get there because we know the service can be counted on. We've been there for numerous things, buying a vehicle, having repairs, you name it. The people are always nice and the service is excellent. The owner, Eric, knows his business and can find an issue if it's there. He's pleasant and very honest. That's hard to find. Highly recommended. read more

I recently moved to Memphis from Maryland/DC area and have been looking for a good mechanic that works on imports and doesn't try to burn you on the price. I was referred to Masseys off covington pike by a friend ( that's how she said it) . I was worried I would spend a chunk of money because of this pulling my car started doing recently.I figured tie rod end, wheel bearing, control arm,etc,etc $$$$$$ . Anyway, I explained about the pulling and the pedal vibration I was experiencing. They were straight shooters, Told me exactly what I needed , explained the pulling was just time for some new tires and the brakes just needed to be changed and new rotors. That's it. Took a few hours, because they were super busy . Anyway I always appreciate good service at a fair price and these folks provided just that. Not sure why only 1 other review on yelp, but based on the amount of business and the positive comments from the folks in there getting cars worked on, guess that's all they need. Keep up the great work! read more

This is the first auto shop that I can truly call honest. Long story kinda short....I took my car to the dealer for an oil change. They tell me my water pump is leaking & needs to be replaced immediately. Also, the rack beneath my car needs work (they used a bunch of automotive mumbo jumbo). It sounded serious & I was kinda scared to drive my car. Rather than get the work done immediately at a cost is $2200+...yes, $2200+ my husband and I wait for the next oil change timeframe & take the car to Massey's. We've used them before & they repaired my car at a very reasonable price. We figured Massey's repair estimate would be around &1700-1800. So, we go to Massey's and explain what the dealer said & ask them to take a look & request a oil change. We also showed them the write up from the dealer. We go to pick up the car a few hours later & I'm kinda prepared for the bill. Well...Massey's says my water pump is fine!!! I don't need to change it. Apparently, my car make tends to have minor leaks with the water pump...so much so, Massey's keep them on stock. Oh, and the rack? Absolutely nothing is wrong with it. Nada. Nyet. I only paid $60 for my oil change. Yes, sounds like a lot for an oil change, but I'd pay $100 if there's a savings of over $2200?! Wouldn't you? In short...if you're looking for an honest, trustworthy shop, please give this one a try...You won't be disappointed. Thanks! read more

BMI could not find an issue with my truck engine misfire. City auto sent my car over with a service engine light on, it would blink at 5500 RPM. BMI cleared the service engine light and set it to where it would not come on again (May have been instructed to by city auto). The misfire code kept showing when the service engine light blinked. Johnny was less than transparent about work the work had done on the vehicle saying he had changed the coil pack and the spark plug, then he had to call Infinity to find out if the boot came with the coil pack. End the end my truck spent a lot of time in there shop and the misfire was never fixed. read more

It is my pleasure to give this review. Please excuse the many words, but Brian and his staff are worth it. I have been going to Brian Massey Imports for about a decade now. I have been astonished numerous times at Brian's honesty and integrity. Here is a story from when I first met Brian. About 10 years ago I bought a 1997 Volkswagen Passat off of eBay motors (i know! i know!). The car was Candy Cane White, had tan leather interior, and was in pristine condition with very low mileage. At the time, it was my dream car and I thought it a steal considering the condition and the number of miles. What I did not know is that the reason the miles were so low is because it had set up for a couple of years. On a lot of cars that would be no big deal, but on a Volkswagen that's a very bad thing because of it's complex European emissions system that has seven different components that can AND WILL go bad if they sit up for too long. I learned this the hard way. Soon after the purchase of my VW the check engine light started coming on. I took it to the VW dealer and they told me that one of the seven emissions components were bad but they had no way of knowing which one it was! They said they would start at the first one and work their way back. I said "OK", and they fixed the first one. The bill was real close to $500. About two weeks later the check engine light was on again and I took it back to the dealer. Once again the bill was about $500. Two weeks later the light was on again! At this point I was pretty upset about the whole thing and just decided to drive the car with the light on. Needless to say, the car certainly did not feel too "pristine" anymore. lol A few years later I was about to get married and decided it was time to sell the Passat and buy something more dependable (cay you say "Honda Accord"?). I decided to try to get the light fixed (and a minor sunroof leak) before putting it up for sale. I was so unimpressed with the dealer I decided to take a shot someplace else. Somehow I found out about Brian Massey and took the car to him. He told me the same story as the dealer had said (that you can't be sure which part is broken), and then said something quite shocking. He told me that if it were him he would not put another dollar in the car. He said he would just name my price and then discount it as needed when someone makes me an offer. Needless to say I was floored! That cut him out of the equation but he didn't care. What a miracle of honesty I witnessed on that day! And what happened? I put it in the trader for the same price I had paid for it on eBay. The first person that came to look it at was a college girl from Oxford, MS that fell in love with the car as soon as she saw it. I showed her the car and then told her about the emissions problem, as well as the fact that in heavy rain the sunroof would leak just a tad. She told me not to worry about it because her grandmother was rich and would fix it! That same grandmother was standing right there by her side and told me that if I would take a check she would pay me my whole asking price on the spot. Needless to say, I took the check! (and yes it cleared with no problems) So there you have it - and that's just one story! I could also tell you about the time that Brian got me $900 back from Honda because he knew there was an old factory recall that had already expired that I did not know about. And I could add many more, but I think the point is already crystal clear. If you want someone to work on your car that has the utmost integrity, quick service, and prices so fair that you may occasionally feel compelled to ask if your bill is correct, then go to Brian Massey Imports. If that does not sound good enough then I would recommend just taking it to the dealer! Sincerely, Alton C. read more

Definitely honest mechanics and staff... Will just fix the problem or issues you requested without finding other things that need to be "fixed." Good people, good work, good prices. Great shuttle service, too. read more

Traveling when the AC on our Acura went out. Stopped at Brian's. Great service, fast turn around, lovely people. Recommend them highly.

I was shopping for a 2012 Silver Lexus ES 350 and found one at CARMAX. I had it transferred from out of state and when it (finally) arrived it was scratched up on one side. Long story short, I got my transfer fee back, but the manager wouldn't even take time to speak with me and CARMAX refused to work with me to get the scratch fixed or the price reduced. The CARMAX salesman even said, "We sell cars with scratches all the time!" (Wasn't what I expected AND the scratches weren't in the picture they posted). I was so disappointed and discouraged. My sister suggested I look at dealerships around Covington Pike. I reluctantly stopped by Brian Massey Imports and to my surprise found a 2011 silver ES 350 that was IDENTICAL to the 2012 I fell in love with at CARMAX. The car had very low miles and was in pristine condition. By comparison, the cars at Brian Massey (year/model) ran an average of $1000 less than CARMAX. The extended warranty was much better also... same coverage, but cheaper with less deductible. The trade-in offer for my car was very fair - but MOST of all, the customer service was OUTSTANDING! In fact, after I signed on the dotted line, they realized the spare key remote did not work and they even paid for another and made sure it was taken care of quickly. (Notable because 1) remote keys are expensive and, 2) you're lucky to even GET a spare key!). So THANKS Richard Johnson for your professional salesmanship! And thanks to the staff for taking care of the customer! (By the way, it's a family owned business!) I drove off a HAPPY customer and I highly recommend them! read more

Every other repair at BMI is like a dress rehearsal. They can get it right the first time. Tired of missing work and they are expensive

These guys are like having family taking care of your car. I live in Europe and needed my 1999 Jaguar Vanden Plas fixed so it could be transported to San Francisco. Thank goodness I shopped around on Yelp and found these guys. Johnny, the Service Manager was like a Saint. He helped me coordinate getting it to the shop via AAA, took my numerous calls from overseas and replied to every e-mail promptly as we determined what to do to get it running, He ONLY told me what was absolutely necessary. It ended up being gunk in the fuel system for having sat too long. (I had to insist on an oil change, which it didn't need, he said...but I just wanted it to be safe). These guys were great. Johnny THEN took pictures of the car to document the state of the car and THEN coordinated with the long haul truckers to pick it up...completing the Bill of Lading for me. This service is UNBELIEVABLE. A week later it showed up in San Francisco running great and in great shape. I'll likely never be in Memphis again...but if I am...I'm buying Johnny a steak dinner...and I hope anyone who reads this will at least give them a call to see how amazing they are. read more

Brian Massey really knows his stuff. He knew exactly what was wrong with my vehicle from the initial conversation. I waited with tensed breath on my quote in the waiting area. While here I heard conversations between friends. He knew many of his customers by name and they all seemed really pleased with his work. One lady even took a nap in the waiting area after having a conversation about her car with Mr. Massey. I was amazed that he actually was visible, sitting at the front counter, ready to greet the incoming customers. The experience was awesome. This is the epitome of true customer service. I was relieved to find that my cost was not even a third of what I anticipated. He also threw in extra advice of what I could do to keep my cost low and keep the maintenance of my car for a long time. Brian Massey was truly a God send!!! read more