Mitchell did a fantastic job of guiding us through the process of having a warrant, covered problem cared for, as well as another warranty covered problem that surfaced during the evaluation. He also helped us get a needed coolant flush done. When the initial problem was confirmed to be present and covered by warranty, he helped us to get a loaner vehicle while the repairs were taking place. Items that were totally not under control of Mitchell were the acquisition of the needed parts by the dealership, so we know that is unavoidable. I will definitely reach out to Mitchell for any other problem than we have and know that we will be dealt in a fair and competent manner. read more

May 4 I called in due to my sensors being damaged, scheduled an appointment, walked in at 1:30- was given an "advisor" never got her name, she was on lunch when I came in, lady with the glasses who's desk is in the front. I came in knowing the issue on my car, waited very patiently until 3:30 came around and still no update. Came to the front at this point to just ask for an update but was told "girl idk" verbatim THAT type of response is unprofessional, wasted my time to be told "I'd have to pay $119 for a diagnostic" -- all the issue was, was a sensor replacement which I walked in already stating I needed. Will never return here again, and that lady needs to be humbled. read more

I came in due to an emergency after hitting a pothole on I40 and didn't realize it damaged my tire until I got to my daughter school on Appling. It was already after 5pm but I didn't want to risk driving home to Oakland with my daughter. I went to Genesis around the corner and told Leslie my issue and she didn't hesitate to assist me even though I didn't have an appointment. She contacted First Mile to get my tire covered and her and the servicemen had me back up and running within a hour, including washing my car. Thank you, Leslie and team for going over and beyond to ensure me and my daughter got home safely and got the true Genesis experience, even in an emergency visit. Thanks read more

Genesis of Wolfchase - Pothole damage - Car Dealers Near Me - Memphis, Tennessee

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Mrs. Leslie Vernon is an exceptional service advisor during my short time at Genesis. I've had several cars in my life, but this experience has been quite pleasing and for me. I am able to actually get my vehicle a timely manner and get out in time to complete my daily task. read more

The lucky guy to pick up the phone: Shad. He could hear in my voice my frustration, and I explain what happened and tell him I want this Kona but I live in Phoenix - can he help? Well turns out he can & did. He made sure to calm me down and walk me through the process and ensure a smooth purchase. There were a few hiccups (to be expected since I'm an out of state buyer doing all of this virtually) but he always communicated clearly and effectively and I got my car! It's a beauty and I am beyond thrilled. Dealerships can be intimidating and challenging, but Wolfchase Hyundai and more specifically Shad blew my mind with their 'above and beyond' guest service. Thank you Shad & Wolfchase Hyundai! read more

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Not sure whats going on but can't get a callback on a recall that was flagged by the service department it has been a month since the part was ordered. There does not seem to be good customer follow up. read more

My overall experience with Randy Daniel was completely unsatisfactory and unacceptable. On March 2, 2026, I purchased a 2026 Hyundai Tucson. I was the sole buyer, accompanied by my wife during the shopping process. I clearly listed my phone number as the primary contact and my wife's number only as an alternate. On March 17 at approximately 7:45 PM, Randy contacted my wife--who was not the buyer--from a number flagged as spam (901-746-5927) that could not be returned. He claimed he was calling about a survey. My wife immediately directed him to contact me, the actual purchaser. Despite this, Randy insisted on speaking with her. She briefly responded that the car was fine, ended the call, and notified me. At no point did Randy attempt to contact me directly. I went to Wolfchase Hyundai to report this issue. Upon arrival, Randy approached me and asked what was wrong. I informed him I wished to speak with a supervisor regarding his inappropriate contact with my wife instead of me. While waiting, Randy made dismissive and confrontational remarks, including stating, "go ahead, they're not going to do anything about it." He then escalated the situation by telling me, "you can't come in here running nothing," followed by, "you don't know me, you don't want this smoke, and I know you know you don't." I found this language threatening and entirely unprofessional. I reported the incident to Mr. Che and Mr. Nelson, clearly expressing that such statements constitute a veiled threat and are unacceptable in any customer interaction. This experience reflects extremely poor customer service, lack of professionalism, and conduct that should not be tolerated in any business environment. read more

Brought our Equus here to be serviced. I'll start with the good, because there are a couple of good things to be said. The waiting area is spacious and filled with amenities. If they're able to get to your car on the day you bring it in or you need to wait for some other reason, theirs is very, very nice. The CS associates in the service area are also wonderful and when your car is there, they're highly communicative. One star for each of those points. On to the bad... * Kept the car there for almost two weeks and didn't even fix the issue. A dealership that large, with a service center that big with, presumably, plenty of mechanics should be faster. * They didn't truly fix the issue we brought it in for (it keeps going into limp mode, at random); they just put a new battery in it, charged us and sent it back. Today it had the problem again. * The battery terminal wasn't properly secured and wouldn't start as a result after we got it back home (once I took care of that, it started up and went back into limp mode). * The plug where you read error codes was pulled out with the wire fully extended across the floor instead of putting it back neatly where it's supposed to be. As one would expect. * They gave it back to us covered in bird $#!+. It really made it feel like they were just trying to send a message that they didn't care at all. If you bring in a new car that you bought from them, you probably get great service and they put you at the front of the line. They want Equus and Genesis owners to go to that shop because it's "The Nice One" but even if they're *truly* busy and completely on the level, I couldn't help but feel like they gave us the finger due to how they handled it. If everything came back to us as it was supposed to be --battery connected properly, everything tucked away neatly, as clean an exterior as when we took it there-- I wouldn't be suspicious. But they did themselves no favors at all in the way it was returned to us. If you're a Genesis or Equus owner and don't live close, do yourself a favor and take it to the other Hyundai that will service them. It's not going to be as nice a waiting area but their mechanics are knowledgeable and seem to be on the level with you. read more

Worst experience ever. If I can give a 0 I would. I dropped off my car 9/19/24. They called the same day and said parts are being ordered and would be here the following Wednesday . Then after that, she gave absolutely no update. I've called her 4 days in a row and left messages. And no call back. When I finally went to pick up my car I confronted her about not updating us. She then lied in my face and said I left messages and your phone went to busy. Which is a lie. She then said we communicate via text message and left messages everyday. Which is also a lie. I said ok show me. She fumbled through her computer trying to find something that isn't there. Ultimately, she couldn't find anything. BECAUSE SHE LIED. Overall, she is so incompetent and couldn't even own up to her own mistakes and is just a liar. Would not trust her with my car ever again. Then she made a comment about how she thought we abandoned our car because we didn't come to get it. Do not get service advisor MADISON read more

bought a new car from this place only for them to hold it over 3 days for putting in a radiator. Terrible service no updates !

I went to the dealer to get trailer wiring installed in hopes that it would be done correctly. The service on the Palisade was not done correctly and I had to clean up after the service guys and I will have to find someone else to properly install the plug for the lights. After paying over $600 to have a light plug installed it was just cable tied to the frame of the hitch receiver under the back of the truck requiring you to get down on the groud to even reach it. Bad work for sure. Can't imagine the installer ever connected a trailer plug before. read more

I wish I could give zero stars. Racheal was very unprofessional. My car was their over a month for 2 busted rims. Ended up not getting one if the rims and left with a donut on my car. Was never offered a loaner vehicle. She lied a lot and ran the price up to over 5k . Never going back there. read more

The only reason I go to dealership repair places is for warranty or recall repairs due to cost. However, this location continuously refuses to perform recall work without effort. On this latest one, they requested I pay them a $200 non-refundable fee to maybe get the repair after they look at it. I'm not about to pay them to maybe get my car repaired. Especially after I've been to another auto shop and the mechanic cited the 3 codes present to warrant engine replacement per Hyundai Recall and informed me that they should be performed for free by a dealership shop. So my advice would be to not buy Hyundai in Memphis. The repair people are uncooperative on recall/warranty repairs. read more

Quintin is super patient, super helpful, and answered all of our questions during the purchase process. You could not possibly get a better salesman to work with. read more

My experience was pleasant and uneventful, I have no concerns. It was a maintenance service visit. The Service Advisor met me at my car, noted my concern about my car. I waited for the oil change and was processed as expected. I don't have any complaints. read more

Shameka was very kind and easy to speak to. She listened to my issue and took care of my concerns with no pushback. No flashy talk to upsell unnecessary services. I'll ask for her in the future. read more

Cody and the accounts staff that I was working with were Superior in Premium service, a welcoming team, and asked afterwards if I was completely satisfied. YES!!! I felt like the most important person in the building with Cody. He is the primary reason I will return for additional service. read more

Joe is great! I would highly recommend him to anyone. I drive a lot of miles so in general I trade cars every 3 years. I use Joe every time.

Jeremy and the entire team at Wolfchase went above and beyond to ensure my experience was amazing from start to finish. I came in from out of state for this specific vehicle and the hospitality they showed me was top-notch. read more

If you need your Hyundai serviced, go here & ask for Jodi. It will be done right the first time, you'll know what's happening as the process goes along, no surprises, no getting a text that your car is ready but you've not heard back from the consultant. She informs you timely & accurately what's going on. read more

I had a safety recall sent out by Hyundai and the first time I went up there, they didn't have the part. I was not happy but I went on and got a full car check/up since I was already there. Hyundai sent me another notice to get the recall serviced and I called and asked the gentleman on the phone to check and make sure the part was available as I have to take time to drive up to Wolfchase. He quickly said "yeah" and said there was an opening on Tuesday. When I arrive at my appointment on Tuesday, I sit in the lobby for at least 30 minutes before told, the part isn't there. This is a total lack of respect for my time as a customer. I do not appreciate having to drive up to have a dangerous safety recall fixed and both times, I can't have it fixed. read more

Great experience and love the GV70! The guys were all friendly and great to work with. Randy, Rico, Ben, Tony, Josh thanks for a great experience and getting us exactly what we wanted. read more

This is really a review for David, the Genesis service advisor. David is very straightforward. He does what he says he is going to do. He looks after the customer. You really can't ask for more. read more

Always top notch service David is awesome they're always busy but they will go the extra mile to make sure you're taken care of.

Cody seemed to have an attitude when we first talked about my car on 7/8/24. He was not very helpful on keeping me updated on my car. I felt as though they could have been finished with my car before they did but I was never put into the queue to be looked at. Cody's comments were more on the slick side until my dad called up about the situation. Once my dad called, a loaner car suddenly became available. Very negligent. My personal feeling is that Cody thought he was going to get over on my because I look young, I am a female and because I am African-American. I do not feel as though he was helpful at all. read more

There is always a several day wait. It does not matter if you need an oil change or something that can be done quickly. They will tell you to drop your car off and leave it for several days. Everytime. They will say they are booked for weeks etc and are doing you a favor to try and get to you in several days. This is such an inefficient way to run a service business. Why not have at least one service bay devoted to people who need work that can be done in an hour or less. Why subject every single person to super long waits? People trust the dealership more than other car mechanics that's why they choose the dealer but it's horrible to have such consistently long wait times. My car was hesitating and acting like it wanted to cut off. I took it by the dealership. My car was under warranty still. They diagnosed two spark plugs as causing the misfire and changed those two. I always wondered why didn't they just do a tuneup. They could have out on the paperwork a tuneup was needed and simply swapped all the sparkplugs. Now my car is no longer under the warranty and guess what. It's doing the same thing. The manager Keith is courteous. He appears to be a nice man. But something needs to be done about the service times and even though they can't handle the service they already have they are aggressively expanding for new business. The problem will only get 10 times worse. read more

Wolfchase Hyundai is the only place I will go to buy a car. As a woman, I have always been treated with respect. Joe Wilder has sold me my last four cars and is my go to for referrals when I tell others about where I got my car. He always remembers me and makes me feel special. He deals fairly and is always willing to go the extra mile. The same goes for Joanne Gooden in the service department. No matter how busy, how bad the weather or during a pandemic, Joanne always greets me with a smile. (Even with a mask on , you can tell her eyes are smiling!) From our first encounter a few years back, Joanne has made me feel like her only customer, if not her favorite! She and Joe are the two features at Wolfchase Hyundai that keep me coming back. read more

I received extremely poor customer service, and was Misdiagnosed by a long shot, after resetting my computer by removing my battery my issue was immediately fixed I was quoted 4 grand for a part and labors when bought used is 150$ and new 350$ this was terrible along with my rep had close to no idea what he was talking about. The part he was trying to sell me, he advised was not repairable but it is entirely repairable he is just an idiot. His name is Tyler. Just an FYI I will make sure I never come back here and anyone else that decides to come here that I know doesn't as well. Definitely ruined my experience with your "team" you have working there Not to mention the 3 dollars in quarters that were stolen out of my cup holder, but that's what you get when you go to Wolfchase Hyundai Please, do not come here!!! read more

I purchased a 2022 GV70 on 11/15/2023. When test driving the vehicle I heard a minding noise. The used car manager drove it and stated he would make sure it's taken care of. I was reluctant to purchase the SUV. I asked it they could fix the vehicle first and then I would buy? Of course they stated" it's an online special and if someone wants to purchase they WILL sell it. So I went ahead and purchased the car. I drove the SUV for 2 weeks and numerous amount of times calling them regarding the repairs. Finally it was dropped off on 11/30. They informed me that after performing the test to stop the noise it failed and that they were going to put in a new transmission. One person said the transmission was there another said it had to be ordered. Finally it was confirmed that the transmission was not there and they weren't sure if the arrival. It is now time for me to pay a whole car note and still I haven't heard from anyone in a week. The communication is awful and very unprofessional. When you purchase a whole car you expect more from a dealership especially when you purchased it 6 weeks ago and have only driven it 2 weeks . At this point I don't even want the SUV! This is ridiculous! I need legal help!! Another SUV or no loan!!!!!!!!!! I can't give 0 stars! I wish I had read the other post before visiting this dealership. read more

Joe Wilder provided excellent customer service. He changed our perspective on car sales person as being pushy to letting us choose what we want and how we want it. This is the very first positive car buying experience I had! Definitely recommend Joe and his Hyundai team in Wolfchase! read more

Our representative was Tai was very polite and attentive he communicated clearly what was going on with our vehicle He was a great representative for the company he eased all our concerns read more

I recently purchased a brand new 2024 Santa Cruz. And boy was that a mistake. Since I have signed the lease and they have taken my money nothing but delays and lies. Joe Wilder is a liar like most salesman. The manger is not truth and has me lie on my survey. And I have yet to get some simple accessories placed on the new truck. Also the part department lied and told me Friday that new mudflaps were placed and no they were no. So why lie to me. I am so over this experience with Hyundai. I WILL NEVER PURCHAE ANOTHER HYUNDIA. read more

The GM Hayden Moore and Service Manager Brian Wilkinson worked very kindly and promptly to resolve an issue I was experiencing scheduling a service. I greatly appreciate their attentiveness and quick action. read more

I dropped my car, a 2013 Hyundai Santa Fe, off on April 9, 2023 for a new engine. I picked it up on April 17, drove less than a mile and the check engine light came on. It took it back to Wolfchase Hyundai immediately and it has been there for 5 months... sitting on their gravel lot. When i call, i get someone in India. Ive tried talking to managers. All i get is we are waiting on parts. This is ridiculous after 5 months as my car is rotting on their lot! read more

Second time purchasing a vehicle from Wolfchase Hyundai and it was mostly because of Jim Tomassi's outstanding customer service skills and down to earth personality. I've purchased many vehicles in the past and working with Jim has been a relaxing and stress free experience. Outstanding individual!! read more

If you get the right service person you won't be disappointed. I have had several repairs done under warranty. It's been a struggle to go back and forth to get all this work done on my car, but they really try hard. The facilities are nice and clean and the waiting room is decent. Hope Genesis actually builds out a dealership solely for Genesis. Right now it's a Hyundai shop that services Genesis. They have few loaners and long wait times. But as mentioned, Hunter, Jim and the gang do all they can. Can't help you on buying vehicles as I didn't get mine there. read more

Josh helped me on two separate occasions before I finally decided on the Palisade SEL with the premium package. He took great care in explaining the feature differences between packages and to make sure all my "must-haves" were accounted for. He was very patient and very knowledgeable of the product. Josh was friendly, kind and exhibited professionalism throughout the entire process. I could not be more happy with my new car!! Thank you! read more

Great overall experience! Joe and his team are the best! We specifically waited until we could buy our car from Joe at Wolfchase Hyundai instead of shopping the internet because we knew, from previous purchases how we would be treated. Oh, the car is great too. read more

The process of purchasing our car in July was simple and aside from declining typical upselling attempts, it was easy. However, follow up is horrible post sale. We left 3 voicemails to follow up on our expiring temporary tags with no return call. After an email to the GM, we received a snarky voicemail from Crystal about how she did her job correctly. (And no direct reply from GM) After contacting our county clerk to further investigate, we discovered that they had also not had a phone call returned to correct an error the dealership made on the registration, in addition to submitting insufficient payment. Now we get to go to the clerk in person, make the correction ourselves, and pay the difference in fees. read more

Do NOT ever purchase an extended warranty from Wolfchase if you sell your vehicle they will not honor a refund of the unused portion of the warranty which they claim they do and I think are legally responsible for. Next complaint will be Yelp, Facebook, BBB.. CROOKS!!!! read more