We can't say enough good about our car buying experience at Wolfchase Nissan. Everyone we came in contact with was friendly, polite & professional whether they were a part of our sales team or not. Needless to say we appreciate our team which consisted of Jeri Winston, Darrell Smith, Booker T. Johnson & Claude Bradley for all of their help during the whole process. We called ahead to see if our Murano was still available & sent them our info on the way. They had everything in order & made it one of the most pleasurable buying experiences we've ever had. We enjoyed meeting these folks & would highly recommend you check with Darrell Smith in Sales when you get ready to buy your next vehicle. Thank you all, Wayne & Rita read more

Had a new engine put in many months ago. I have had to bring my car back 4 times due to sensors going crazy and the car trying to lose power and stall. They have terrible communication (none really). My experience spans over MONTHS. They have had my car off and on forever now. I have had it for a total of 4 days in that time period (first drop off end of summer. 2nd time October 28, it is now Dec1). Since the first trip this has been my experience. And I have only had the car two and a half years. 1st time - kept it 14 days, said they could not get it to act up, had me pick it up. 2nd time said they could not find an issue and wanted me to pick it up, after 21 days and me TRYING to contact anyone, I FINALLY got to speak with the GM. I let him know they eventually were to replace my transmission under warranty. They gave me a completion date, no phone call. My husband had to drive there and look someone in the eye to get an answer. All the parts did not come in and we were NEVER told. We expected to pick our car up on Wednesday, this was Thursday. They asked my husband to bring in his key fob. He had to ask why, they guy said to reprogram it. My husband again asked why, that is when they told him they lost my key fob! We were finally contacted on the following Thursday it was ready. THIS IS AFTER 22 DAYS. Drove it 4 days and it did the exact thing I had originally brought it in for. Brought it back the following Monday. The GM drove it himself a total of 100 miles. It acted out for him and a mechanic who was with him. They determined it was a sensor issue that needed to be "adjusted'. I got the car back on the following Saturday for it to act up by that afternoon!!! We just dropped it off this morning at 6:30 for the FOURTH time. This is getting old; I need my car. We have owned 5 Nissans and never had this kind of issue. I am now really not even wanting it anymore because I am concerned it will NEVER be repaired correctly. We paid it off early. I am sooooooo upset. I am so done! I cannot afford another car. This was supposed to be my retirement car. read more

My airbag light started flashing on Sunday. I called Nissan on Monday - could not get me in until Thursday. Life saving airbag issue and they could not get me in for 4 days. I have a 7 am appointment. Service manager could not find my scheduled appt. Took 15 minutes to check in despite having all my info before arrival, being 15 min early, and being first in line. Despite already having a diagnostic report, I am informed I will be charged for $179 diagnostics. The customer portal indicates that it should be ready by noon. Noon comes and goes with no update, no phone call, no estimate. I call, use the portal, leave a message. "they still don't have a report from the tech." TWO hours later, I call again, leave another message, and text the portal. NO RESPONSE. I call the main service number. They put me on hold 11 minutes and then the call transfers to voice mail. I call the main desk again. I am transferred to the cashier to see if any charges have been loaded to my invoice. No answer. Another voice mail. Long story short. 8 hours they have my vehicle, do not communicate, do not answer the phone, do not respond to messages or texts, do not figure out the problem, and charge me $95 for the privilege. THIS IS WHY I AVOID DEALERSHIPS. I hope I never again have to resort to bringing my car to Wolfchase Nissan. read more

Wolfchase Nissan - Auto Repair Near Me - Bartlett, Tennessee

I went by and saw a Nissan sports car that I would like my husband and I to see in depth. I called Ali Pirani and told him we were on our way that we would like to test drive the car when we arrived. When we got there Booker T told us that they do not allow anyone to test drive that sports car. However, if we wanted to buy it we could drive it after purchase. Now please tell me why would anybody purchase a car without driving it? I think I'm going to take my business to Audi. read more

Beautiful car but it was too much for us. Loved the color. Pathfinder. A B C D E F G H read more

Was told a price about a car....I show up and guess what? Nope....agreed price changed to $2,000 more!! Needless to say I left. Don't expect them to honor their word whatsoever. A complete waste of time (hour worth of driving round trip) and gas money read more

My wife was in need of a car so I found one online schedule time to go test drive . When we arrived we was greeted by Mr. Booker, very nice man. He took care of us and made sure everything was a smooth transition. If you ever need a automobile look him up .. read more

I was in search for a new car. I had my heart set on another maxima. My husband found this one online and scheduled an appointment. When we pulled up and got out our car, a salesman came and spoke to Us. He jst said, I will be right back n imma take care of you. Let me tell you, I gad never experienced such a smooth and honest transition. Mr. Booker T. Johnson had salesman of the month and plaques on his desk, he earned them!! He was AWESOME.. I got the car, I WANTED and for a price I was comfortable with. No haggling. No buyer regret..N its mine...plz ask for Mr. Booker T. I promise you won't regret it.. read more

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Horrible customer service. I wouldn't recommend nobody to go here to buy a car. Especially not from car salesman Joseph Daher. They're full of BS. Give you the run around for nothing. Just to walk away with nothing. read more

Had a terrible experience with a used car. Salesman was nice and then it went downhill. Six days after driving car off lot, my daughter who is a single mom trying to go to school downtown, noticed drivers side front tire going low. She took back to dealership and they told her she had hit something and would need a new rim at the low price of $960.00 and a new tire for $240.00. BS at its finest. Please avoid these guys at all costs. She hit nothing and i feel rim was bent and they covered it up. Rear tire has an aftermarket rim and both were probably damaged before. Shame on me for not noticing and trying to help my daughter. Looking elsewhere for a used one. Happy Labor Day Weekend! read more

I took my car in for an oil change and tire rotation. Initially I had an issue with my invoice but Ms. Floyd, Owner Loyalty Manager, reached out and satisfactorily resolved my issue. read more

The people providing service were nice. The reason I am giving a poor review is i paid $160 to find out what was wrong with my 2014 Nissan Juke. They told me transmission and engine were failing and it could be 4,000 to 12,000 to fix. I thought it was odd considering the car has had zero issues (other than one bad cylinder) up to this point. They said they changed the oil and sent me on my way. I went to get a second opinion at another dealership where i was going to trade in and buy a new car from them. They said everything looked fine and I just needed some more transmission fluid and that my oil was never actually changed at the previous dealership and showed me the oil was black on the dip stick and told me it is supposed to be an amber color...... I do not know which dealership to believe at this point but I am upset to have paid $160 to be told my car was totaled from wolf chase Nissan and went to another dealership where they put in more transmission fluid for $80 and it is running perfectly now?!? I feel scammed and feel it was to get me to buy a new car... that is just how i honestly feel about this dealership and plan to avoid buying any Nissans in the future since this is the second car they have told me I have had this exact same issue on two nissan cars now. GET A SECOND OPINION IF THIS PLACE TELLS YOU YOUR CAR IS FAILING AND TO BUY A NEW CAR! read more

Wolfchase Nissan - After Wolfchase Nissan "changed" my oil.... I may not be a car person but that is 100 percent not new oil! This dealership is a scam - Auto Repair Near Me - Bartlett, Tennessee

I had the pleasure of meeting some of the Nissan Team this week. My experience was nothing short of amazing! Mr. Oliver T. was the kindest salesman I have even encountered. He was very patient, knowledgeable, and professional with me. I was very nervous about making my "big girl" purchase but he assured me, several times, that I was making the best decision for myself and my family's safety! My new friend in finance was such a gentleman and he provided me the best deal! My entire time spent there was wonderful. I met a few other staff members in passing and they were also kind to me. I recommend anyone seeking a new vehicle with exceptional service to check these guys out! You will not be disappointed! -Jazmine J! read more

Their service department here is a total joke. Be prepared to be forgotten every time you bring your car in for regular maintenance and waiting 3 hours for an oil change. & they're very unorganized and careless. Sounds like they need better management. ‍‍‍ I've gone in 5 times and every time it's the same thing. Never returning. Ever. If there was a choice for negative stars I would choose it. **my husband is still waiting for an oil change he had an appt for at 7:30 today, to even begin** read more

Not a single person in their service department left happy over the three days we were there.

Oil change ti rotation in about 1.5 hrs Free car wash at checkout Bonus!!! Staff friendly free coffee in clean semi crowded waiting room read more

Wolfchase Nissan - Very convenient - Auto Repair Near Me - Bartlett, Tennessee

I dropped my vehicle off to get a oil change and tire rotation around 11am. Since I purchased my vehicle in March, the oil change and tire rotation was free. Gave them my information and left. We ate breakfast and went to the mall because we had some shopping to do. Before we realized it, it was 5:22pm. So I called and was like hey I didn't realize what time it was I need to get my vehicle. The receptionist was like the service department close at 5pm, you will jade to wait til Monday to get your vehicle. I yelled THEY CLOSED AT 5PM AND NO ONE CALLED TO INFORM ME THAT MY VEHICLE WAS READY!? The receptionist was like she was not sure why or what happened, but they open back up at 7am. After us going back and forth, I told her I needed to speak with a supervisor. (This when she started getting rude) she was like, I have nothing to do with the service department and there is no one that can help you. She didn't try talking to anyone to try to help me. She hung up in my face SEVERAL TIMES! She even TRANSFER ME TO A RANDOM PERSON NUMBER!! So I called her back and asked who she transferred me too. She couldn't even answer the question! So I told her if was to come up there and act a fool they would think I'm wrong! She hung up on me AGAIN! SO I WENT UP THERE!! Told her who I was and she told me to talk to that man and pointed in front of her. Said he was the sales supervisor.... WHY SHE DID NOT DO THAT IN THE 1ST PLACE!! HAD ME GETTING ALL OUT OF CHARACTER BECAUSE SHE DIDNT WANT TO DO HER JOB! I spoke with John (very nice man) I explained to him what happened and he sprung into action. Calling people to get the code to the cashiers office and everything. He KEPT apologizing. Finally he told someone I need to get in here to get this young lady key. I told him I have a spare key, I can come get the other set Monday on my lunch break. I gave him my husbands set and he apologized again, wrote on the card for a free oil change and sent me on my way. Thank you John for all of your help, but that receptionist need some more training!!! read more

Oliver is simply the best salesperson I've ever met! When I arrived I knew my budget, my needs, and which cars interest me. He drove me around to make sure I had a chance to see everything on the lot. Not only was I satisfied with his attention to detail, but we also found a maxima that fit perfectly in my budget (0 surprises in the finance office). Nissan is lucky to have him. I'll be back in a year to purchase something for my daughter from OLIVER. read more

I have had nothing but good experiences so far at Wolfchase Nissan. I have been coming here for about 3 years. They do try to work with you when they find something that needs your attention and they will give you coupons to help with the cost. My car runs well and I refuse to take it any place else. I honestly believe that they take very good care of my vehicle. Miss Diane, Miss Tiffany and the cashier that checks me out are the absolute best to work with. Those ladies are very helpful, professional and most of all kind. The rental department is also awesome. Every time we go out of town on vacation we rent a car or small SUV from Wolfchase. James Bond is a great guy to work with and a big Dallas Cowboys fan. This place has always taken care of me and not once tried to take advantage. Angela J. read more

My name is Cora R. Jones. My experience at Wolfchase Nissan was horrible, unethical, and very costly. DO NOT DO BUSINESS WITH WOLFCHASE NISSAN (BARTLETT). My initial salesman passed me off to a new salesman. The sticker was removed from the car and the price was jacked up. The pretended to give me $1500 off, rushed the deal, and closed the deal. Features and apps were not explained or provided. Despite following up several times, ZAZ GPS is still not available or accessible, the salesman no longer works there, and the dealership seems only truly concerned about the money made from the sale. They don't care about the customer. DO NOT DO BUSINESS WITH WOLFCHASE NISSAN (BARTLETT) TN. read more

This review is for the rental department. I recently rented a vehicle for an out of town business trip. When the vehicle developed mechanical problems outside of Nashville, Mr. Bond (the rental mgr at Wolfchase) helped locate a dealership that was on my route and made all necessary arrangements for me to drop off their vehicle and continue on my way in another vehicle. Total time lost was less than 30 min. Mr. Bond made me feel like my problem was his only concern. I really appreciate the great service!! read more

I came in to get my car looked at and Jessie diagnosed my car within 10 minutes after he used the diagnostic tests they have. He ordered the part I needed and it was delivered the very next day. I went on a Thursday morning at 8 am to the service department to get my part replaced and I was in and out in no time. An hour tops. Their service department was kind, organized and extremely helpful. I'm very pleased with the customer service I received from everyone in the department, especially Jessie and Rusty. This Nissan location is by far the best. read more

Couldn't make an appointment for oil change so brought it in this morning. Was told upfront it would be close to two hours... ok I can plan around that. So two hours passed and no call so I went to check on the vehicle. It hadn't even been started yet. As I'm typing this I'm now surpassing the three hour mark. This is not even close to acceptable. Time has no value when you come here so if you can accept that upfront maybe this place is for you. read more

I would highly recommend NOT getting your car serviced at Wolfchase Nissan, particularly if you are a woman. Or if you just don't like wasting money. Or if you have even the slightest idea how a car works and you don't want to be insulted. I repeatedly brought my car in, paid through the nose, and continued to have problems with it. The last straw was that I was asked to pay almost $500 for repairs without a mechanic testing it or even inspecting my car, I felt pressured and talked down to, and when I decided to take my business elsewhere, I was ignored. No desire to solve problems, inform the customer, or treat me with decency and respect. If they're not getting a lot of money out of you, they don't care. read more

SUPERIOR SERVICE!!! They are fast, professional, and I have never had a problem with any maintenance or repair work they have done. I highly recommend them. read more

Getting an oil change or any service has become a nightmare at Wolfchase Nissan. Came in at 9 am and waited hours, 4 hours to be exact, before someone took my car back. Gateway will get all of my future service related business. read more

I wish I could give 0 stars. The worker Caesar was beyond rude to me and my husband. August 10, 2021 I came to get my car service around 8:20am. I know it's early morning so I expected a wait(even brought some work to finish). My husband simply asked Caesar 3hrs later how much longer will it be until my car is finished. He responded by walking off and being nonchalant about the situation. He never looked at us in the face only brushed us off so we can get out of his face. I've worked customer service before, if someone ask you something you go find out how long. You don't ignore your customers while they are standing in front of you. I felt as if Caesar was being a total ass and I know he was. I was sitting in the waiting room for hours because the mechanic went off and forgot that my tire was ready to put back on. So I was waiting for no reason! read more

I have purchased 2 vehicles in the past year and once you buy the vehicle . You should consider yourself useless to them. Not to mention that they replaced the wrong tire on a brand new Altima and told me I should've checked their work before I left. Is that normal ?....... Jim Keras nissan is where you should go! read more

Came me Saturday morning for new brakes. I was about #20 in line and was told to expect a 3 hr wait. I was in and out in about an hour and a half. Service was great however they always seem to be short staffed on Saturday mornings. read more

When I entered the service center on Saturday (Dec-02) morning at 8:00 AM, I was greeted by the express service adviser Mr.Daniel to make a note of issues with my Nissan Quest. He noted everything with care and requested regular service adviser Mr.Larry Poe to get the additional details for allocating the technician. I expected that Mr.Larry would also be very caring like Mr.Daniel to hear my issues and work towards addressing them. However contrary to my expectation, Mr.Larry was too rude when I started listing the issues in my van. He didn't even listen to them properly and kept responding that it would take $120 to look into each issue. I was deeply disappointed and hurt with his unpleasant approach and poor attitude towards a customer like me. For a moment, I thought of cancelling the service and going to another Nissan dealer. However Mr.Daniel apologized to me and my wife on behalf of Mr.Larry and recorded all our issues with due care and patience. He really helped to make our experience better. Our sincere appreciations to Mr.Daniel for providing a better customer experience. . For sure, I would not prefer to be attended by Mr.Larry in my future service requirements (if I choose to visit here again). He made our day very bad with his unprofessional and unpleasant attitude in the morning, exhibiting extremely poor customer focus. I've shared this feedback along with few more queries through email with the Service Manager on Sunday (Dec-03) and still awaiting a response even after a follow-up. As I'm very disappointed with the customer service and poor response, my rating would only be 1. read more

Such a disappointment. I have had my new armada for 6 months and it will not even crank. Going to be 2 months before they can even get service to look at it. This place is a joke. read more

We were in the market for a specific Armada so I did an online inquiry to ensure the actual car was there prior to driving two hours to go look at the car. The internet sales person verified it all. Upon arrival we discovered that he had mixed features up and it was a similar car but not the actual car. They were accommodating in trying to find the car we wanted from another dealership to trade. We were okay with that. They presented us with a price for the car that was reasonable. Ten minutes later the salesperson returned and said they made a mistake but the price was actually $3K higher. Then they went to look at the payoff of our car to trade and what they would offer. He asked if we could make a deal and I said we needed to get closer on the numbers. He came back and said sorry and handed me my keys back. They didn't want to talk payment or work together in any way. We have still bought the car that day even at the price we were just negotiating but they preferred to lose the sale. Later the Internet salesperson text me to see where we were on the deal. I text him the events that took place and then he stopped texting and did not reply. I would not recommend this dealership for purchasing a vehicle. It's unfortunate. They literally just cut off communication because they made too many mistakes. There was no attempt to an agreement, they didn't even offer financing or another car. It was literally, "here are your keys, goodbye". No apology or explanation. Literally kicked to the curb based on a series of Nissan mistakes. What you aren't hearing is that if there was good customer service we still would have paid your final offer. You lost a sale because of the lack of relationships ship building and customer service, not the actual offer. I would not recommend purchasing from this dealer. read more

Had a 7:30 appt. today. Got there on time. Sat in the waiting room watching cars/people come and go, (for 2 hrs.) but my car sat in the same place in the parking lot. Talked to the service guy & was given the pat answer that they're still working on cars from last night. They were SO sorry. Waited again, watching more cars/people leave. Again, they apologized (different guy) and said they were working on cars from last night! Waited again and had to ask about my car (which was still in the same place in the parking lot). All I was having done was the two car fobs weren't working. They fixed the problem and said I was ready to go. Tried both fobs and only one worked. They apologized and said to leave the fob in the cup holder & they'd fix it. Had to wait for them yet again, but they did fix both of them. I will never go back to Wolfchase Nissan and I wouldn't recommend their service dept. to anyone. read more

I had my 2009 Nissan Maxima towed there in December or 2019 as it had overheated and would not restart. The result of it overheating resulted in the head gasket getting blown. I was quoted around 4K to fix it and I was told that was for an engine replacement. When I questioned why, I was informed the cost to replace the head gasket wasn't much less then the cost of engine so that was the recommend course of action. I agreed and a couple of weeks later when I went to pick up the car as I looked at the invoice i noticed it was for a head gasket replacement. When I questioned the Service Advisor and she said the engine was in fact replaced. I told her not according to the invoice and then she went to speak to the mechanic and have him talk me and he confirmed that the head gasket was in fact replaced. If I would have been told at the onset that it was 4K for the head gasket I might not have done it since the car was already 10 years old.. I sent emails to the dealership as well as the service manager and had left voicemail. My phone call not emails were ever returned. I don't know if what they did was a bait and switch or just a clueless service advisor but the fact no one would return my emails or phone call told me enough about the dealership to know I would never be back there for anything ever again. I was given the estimate over the phone but at least after this experience I will alway get any repair quotes needed in writing from now on. read more

Customer service is absolutely horrible. Every person I interacted with spoke to me like I was an absolute idiot. After the fact that I waited 4 hours for my car that was supposed to be ready in "30 minutes".... I'd imagine that if you work in customer service, that you'd talk to your customers with a bit more of respect. I will never visit Wolfchase Nissan for service on my car EVER again. read more

Paid $1300 for a repair that they claim they did a diagnosis for and pulled off the lot and couldn't make it past the Tesla exit. They refused to pay my money back and later told me "oh hey we did another diagnosis and now it's your transmission!" WTF . Had to argue with the service manager and still no money back. I really want to take legal action because who wants to pay for something that was not fixed. I had to creep my car back to their lot after waiting 20mins for it to get a little roll in it. Waiting another month for them to fix it for real this time. Now 5months later my transmission is out again. All because they put old parts in it. I think it was done purposely because of the altercation we had in the office about my problem not being fixed and being out of $1300for nothing. Now they've had my car going on two months for the same issue as before. I honestly hate them and hate I ever got my car from them because now I'm stuck sending them my car every time I need something covered by my extended warranty. I do not recommend people buy their cars from them for this very reason. You will regret it in the long run. THEY SUCK read more

Got right in & out which I was not expecting! David in service & Booker T were extremely helpful & really looked out for military. Will definitely be taking my car back to this location for any maintenance! read more

Went in to get the oil changed, tires rotated, wipers replaced, and cabin filter replaced. My service took about 2 hours. I was able to work at a table and use their free wi-fi, so it wasn't too bad of a wait. They have complimentary water, tea, and coffee also that you can drink while you wait. Both the service advisor and cashier were friendly. They take competitors coupons which is nice and they give you a coupon to get a free car wash at the dealership also which is nice. They did try to get me to perform an unnecessary service on my car, but I just refused and they didn't push. read more

I got my GT-R serviced here recently and the service was great. They even gave me a complimentary oil change. I guess the only thing that made me uncomfortable was from what I read on the GT-R forums. They were suppose to give me additional paperwork for my Performance Optimization Services. They were suppose to provide me with information for a different alignment, and show me my current camber settings. None were provided. The service advisor and the technician told me that in the 2015, those extra services are no longer needed. read more

By far the most enjoyable car purchase I've experienced!!! Friendly sales staff, very professional managers and service staff!!! When I purchased my car it was sitting on the showroom floor. At the end of the purchase process I noticed a very small scratch in the passenger seat, I assume it came from people getting in and out of the car. I mentioned it to my salesman, and he told me whenever I could just bring it back and they would fix it. I assumed they would just patch it or something. I showed up today only to have then replace the entire seat, in about 20 minutes, and I couldn't be more satisfied!!!! If you're in the market for a car in Memphis, check them out!!!! read more