Outstanding service. Jim Hinshaw had the vehicle ready when I showed up. Test drive was good. The…read moreJeep had two lights on the dash. Mr. Hinshaw stated that the Dealership would make sure everything would be fixed on the vehicle. The financing was easy on line. Good deal on my trade in. When they delivered the Jeep. Everything was fixed. Wow!!' A car dealership that stands behind there word. That means a lot. Hats off to Jim Hinsahaw. And Tim the sale manager. I'm going to let everyone know about you guys. William

I am extremely disappointed with my experience at Homer Skelton and would not recommend this…read moredealership based on how my repair has been handled. I brought my RAM to Homer Skelton because it was overheating. At the time I dropped it off, there were no check engine lights or diagnostic codes. I was told the turbo coolant system had failed and needed replacement. The repair cost approximately $3,200, and I was informed that the coolant system had been flushed as part of the repair. When I picked up the truck, the check engine light came on almost immediately after starting it. I notified the dealership before even leaving the lot. I was initially told it was likely a battery issue, and the code was simply cleared and I was told to return if it came back on. Within approximately ten minutes of leaving the lot, the check engine light returned. I stopped at both AutoZone and O'Reilly Auto Parts, where their scanners indicated an exhaust-related pressure sensor code that appeared to have recently been cleared. I returned the truck to Homer Skelton, where they then acknowledged the pressure sensor code and later began identifying additional issues, including the thermostat. Ironically, another dealership had previously inspected the thermostat and advised it was functioning properly. Over the following weeks, my vehicle remained in Homer Skelton's possession while additional problems continued to appear. I was later told the thermostat had been replaced "as a courtesy," then informed the issue was actually the exhaust filter, with an estimated repair cost of approximately $4,000. During this process, I also experienced new throttle-related warnings and an exhaust filter warning that increased from 80% clogged to 100% clogged shortly after leaving the dealership. None of these warning lights or issues existed before Homer Skelton performed the original repair. Throughout this process I repeatedly requested detailed repair documentation and invoices explaining exactly what work had been performed. Instead, I received paperwork containing crossed-out items, incomplete descriptions, and diagnostic charges that appeared repetitive. Despite requesting multiple times, I have never received a clear explanation of why these new issues appeared immediately after the original repair. What concerns me most is that: My truck had no check engine lights before arriving at the dealership. The first check engine light appeared immediately after their repair. The dealership repeatedly cleared codes instead of resolving the underlying issue. Additional problems continued appearing while the vehicle remained in their possession. I was repeatedly asked to authorize thousands of dollars in additional repairs for issues that arose after the original repair. Management has not responded to my repeated requests to discuss this matter directly. The vehicle has now been out of my possession for approximately eight weeks, and I still do not have a properly repaired truck. During one phone conversation, I could also hear employees using profane language while discussing another customer, which was very unprofessional and further diminished my confidence in the dealership. I simply wanted my all the issues they have created such as the exhaust pressure sensor replaced, the exhaust pressure filter replaced and the throttle repaired correctly. Instead, I have spent weeks without my vehicle, incurred significant repair costs, and continue to face additional repair recommendations for problems that did not exist when the truck was brought in to Homer Skelton. I hope Homer Skelton's management will step in, thoroughly review this repair history, communicate directly with me, and work toward a fair resolution. At this point, I am seeking accountability, proper repairs, and reimbursement for work that did not resolve the original problem.

Very laid back here. Get you the things you need and attend to you in a timely manner. Purchased a…read morevery nice truck from here and have a decent selection of them as well. Definitely recommend here. Especially if you are looking for a truck

I bought a car from here and was very happy with my experience; however, weeks later was billed…read moremuch more than I anticipated for the car because of extra charges that were not communicated about. I was charged 3,500 for a warranty when I was told it was 350 dollars. Something went wrong with my truck the first week I had it was going to be more expensive to use the warranty, so I ended up fixing the issue myself. Very disappointed. I budgeted a certain amount for this truck and now I feel sick about the extra money I am paying.

My car's transmission was slipping badly so I took it to this shop. Big mistake! They recommended a…read morerebuilt replacement costing me $2,200. Three months later it was slipping again. I ended up selling it trying to cut my losses. The new owner discovered it was a simple sensor issue that was relatively cheap to fix. Now it runs fine. So I was overcharged for unnecessary work. Also they did work for my father damaging his transmission causing it to leak. Incompetency at it's finest. I do not recommend this place at all.

I'm on the fence about this place. Such nice people...they have a really great staff that seem to…read moretruly want to help. HOWEVER, in the past two months, my family has had the same vehicle return there no less than 6 times, addressing issues all relating to and stemming from the repair we brought it there for the first time. I mean, come on...surely they know how to make it a one stop shop. I should not have to take a vehicle to a shop for the same problem more than once unless I did something to it myself. The zinger in all of this? Transmission Doctors makes excuses on the phone...they don't own up to their mistakes, even if, after 2 solid weeks for one repair that take 3 days, the issue lays with them. I truly like the people that work there...but the work done there is sub par. I'd be willing to pay more to go to a dealer's shop instead. Sorry.

i had the protector under front bumper pulled off by a curb I drove too close to. Went to Toyota…read moreand they had it up and I was on my way within an hour. Cost 53$. Good deal. I have always bought my vehicles from them since coming to Memphis. It does take awhile for an oil change with an appt. I think they do oil changes by first come first served. Don't know why they give appts. Will always go there for my car care. Thank you Toyota.

They tell me I need to leave my car overnight, but since I live over 10 miles away, they can't give…read moreme a shuttle ride home and they don't have any loaner cars. That's about the worst customer service I've ever encountered.

Wolfchase Nissan & Wolfchase Honda are truly the best and I could not be more grateful for the 3…read moreamazing people that helped me get a card today. Shout out to Michelle, Anthony, and Claude! They are so kind and so helpful and I truly wouldn't recommend anywhere else to get a car. Thank you guys so much!!!!

We can't say enough good about our car buying experience at Wolfchase Nissan. Everyone we came in…read morecontact with was friendly, polite & professional whether they were a part of our sales team or not. Needless to say we appreciate our team which consisted of Jeri Winston, Darrell Smith, Booker T. Johnson & Claude Bradley for all of their help during the whole process. We called ahead to see if our Murano was still available & sent them our info on the way. They had everything in order & made it one of the most pleasurable buying experiences we've ever had. We enjoyed meeting these folks & would highly recommend you check with Darrell Smith in Sales when you get ready to buy your next vehicle. Thank you all, Wayne & Rita

I needed a new battery for my car. This location is close to our house. Also it's where we bought…read morethis car. After I got home and looked closely at the paperwork I noticed this. In the midst of my name it says " do not service ". I believe this is because the last time we had it serviced I gave less than 5 stars. That service advisor told me something would not change and it did. How can we give a 5 star rating if you don't keep your word. This time the parts guy provided 5 star service. My 4 star rating is based on years of being a customer here.

The finance department will change the term lengths and hope that you don't catch it…read more Unfortunately, this happened to me and I didn't realise this until a couple of days later when receiving loan information from the bank. The GM defends this practice by saying that you signed the documents, which I did, but it's not what I agreed to.What a terrible way for a business to operate!!!!

mike- did an excellent job , he was patient-and gave me options!! you have to be patient with…read morepeople and you have to give people a opportunity to have options especially buying a car. i'm glad that i got mike originally he wasn't the first person i spoke to, but i thank god that he sent mike to me because he was very patient with me friendly and he went over and beyond for me. he gave me options even when we got into a hiccup he fixed the problem immediately and i want thank-you carmax and i want to thank mike. everybody from the front house to the middle of the house into the back of the house have treated me with excellent service and you guys all did a great job thank you. i will let other people know about you guys and push your name.

I've purchased two vehicles from this Carmax. With the last one, they sold my contact info to a…read morevehicle warranty company who calls me several times a day. I told them I wasn't interested and they called back 2 hours later and every few hours since. I filed a complaint with the state of Tennessee since I am on the no call list, but they still call. It's constant daily harassment and I regret buying from Carmax. I won't make that mistake again. They also told me the truck was up to date on maintenance, but when I took it to get the oil changed, there wasn't any oil on the dipstick.

Kudos to Martavion at Wolfchase Honda…read more He and Abdul, the Service Manager, have shown nothing but patience and professionalism with me. The service manager (Abdul) came out personally to greet customers, and when I shared my concerns, he made sure I was fully taken care of. I've been calling because I was still having issues with my brakes, and not once did they become impatient with me. They always returned my calls when I left voicemails and made sure my concerns were addressed. Hopefully everything is finally resolved and I won't have to bother them anymore about this issue If you're looking for great service, go see Martavion at Wolfchase Honda and tell him Celia sent you! Thanks again, Tay and Abdul!

This is a dishonest dealership with Bait-and-Switch Pricing…read more I recently attempted to purchase my mom a vehicle from this dealership and was completely disappointed by their dishonest sales tactics. They advertised a 2025 Honda Accord Hybrid online with an Internet Price of $35,410--including a listed dealer discount--but when I got to the dealership, they claimed the price was $36,925, conveniently ignoring their own advertised discount. This is a classic bait-and-switch move to lure in customers with lower prices only to push a higher price once you're there. Even when I showed them proof of the online price, they were unwilling to honor it, offering no reasonable explanation. If you value transparency and honesty, I would strongly recommend taking your business elsewhere. There are plenty of dealerships that won't waste your time with misleading advertising. Listed below are the salesmen that I spoke with: *Salesman: Jerry Hughes *Manager: Tim McCray UPDATE: As an update, we purchased the exact same car from SOUTHAVEN HONDA and had a much better experience. We were in and out in just over an hour. The team was professional, fair and more than willing to negotiate. The car was listed at $36K and we purchased it for 33K. Take your business to Southaven Honda and ask for Clayton. You will get a GREAT deal!