My sales team was amazing, and this was definitely the best experience I've had in buying a vehicle. A.D. Osman was my salesman, and he was fantastic. From his energy to his suave demeanor, he is not your typical car salesman. We started looking for a car for my 19-year-old daughter in December 2023, and he stuck with me through all the ups and downs of deciding on a vehicle brand. He never once made me feel rushed to buy anything. He was always polite and courteous in his follow-ups. For that reason alone, AD has my respect and business on my next purchase/s. Courtney and Scott in finance were highly efficient and got us in and out within an hour of sitting down to sign paperwork. The signing process and the innovative technology the finance department uses was impressive. It felt like something straight out of the Matrix (the movie). Thank you all for making this a memorable experience for my daughter. She will always remember purchasing her first car (on her own) and the level of service she received. These individuals set the bar very high when it comes to proficiency, professionalism, and the "it" factor. As I said before leaving, "You don't get a second chance to make a first impression!" Great job to the folks representing Wolfchase Toyota today. AD is awesome, and I'm sure this message will reach the appropriate party. Courtney is a consummate professional and a great trainer. Scott, here's to a successful journey with the new team. You guys rock! Semper Fi. read more

Had an appt for LOF and tire rotatin. We dealt with Corey who was our service advisor who was very nice and did a great job. He made us aware of 2 recalls which they took care of same visit. read more

This was one of the worst places to buy a car. I found the car i wanted online, made my connection with salesman Chris Stewart. Gave him my information, ran credit applications, agreed on numbers. I even told Chris I will buy it over the phone. Was going to go down the next day to sign papers and pick up car and was told nope someone is in their buying the car now. I told Chris this was poor.customer service and he said he would find me a similar deal and make it right. Chris never got back to me, until I reached out but he had no information and no other vehicle for me. I hope this goes as a warning to people about going to this dealership and not buying a car from them. I will make sure people are aware of this dealership and the games they play. read more

Colby Seymour Feb 26, 2024, 8:39PM CST Greetings, I purchased a 2024 Camry SE from Wolfchase Toyota on August 10, 2023 under false pretense Rozena Schmidt the Finance Manager, William Skinner Service Manager, Ty Wiggins Internet Sales Manager, And the Matt Trumbo General Manager, in speaking with Wolfchase Toyota they made it clear to me that I don't have a warranty on my vehicle, on a service appointment 02,22,2024, I stated that the leaves are on my condenser and is making vehicle Engine stall and I have a crack windshield and scratches all around my vehicle, Rozena Schmidt told me the interior and exterior damage addon that was a warranty I bought for 1700.00 is invalid. Also, Toyota Corporate explained to me that I only have Toyota Care Services only to receive 2 free oil change for 20,000 miles. But Toyota Corporate said that my 2024 Camry SE don't have a 36000 to 60000 warranty. Also, Micheal White Finance Manager was trying to sale me a 2800.00 key fob replacement along with 1700.00 Interior and Exterior damage, but I later found out at Chuck Hutton Toyota That my Camry SE doesn't come with a remote start, After the Service Manager promise me that a software update would possibly fix the problem on my Sept 8, 2023, appointment. Then I spoke to Toyota Corporate about the remote start and they said thats the way the vehicle is made. So, I go back to Wolfchase Toyota to switch out my car that had only 2000 miles and I had already spoked with Toyota Corporate then Wolfchase Toyota told me to Call Southern Automotive who do all their work and get an aftermarket remote start, I told Wolfchase Toyota that would void my warranty if I put a third-party part on my new vehicle. Also, on Dec 18 around about 730am I stopped by Wolfchase Toyota for my 5000 miles appointment the bay was totally empty. The Service Manager William Skinner said they was back up busy I said I'm the only vehicle in the bay, he said 100 people drop their vehicles off this morning. So, Chuck Hutton I Call the same day and ask could bring my vehicle in for my 5000-mile service they said come on in. Then I Call explained the situation to Toyota Corporation and they open a Racial Discrimination Complaint. On 02-22-2024 I had made a service appointment for stalling of my engine because of a manufacturing defect that cause leaves to be trap onto the condenser which sucks into the radiator and engine. However, I asked to check my YouTube on my Infotainment system and crack front window glass. The Service Attendance told me it's nothing we can do for you and your vehicle the leaves you have to figure that out and you already had your 5000-mile service. So, the Service Manager told me you got to learn how to fix your own vehicle, but I'm disabled. He then told me I only get to 2 oil changes and that's it. And because you asking to many questions, I'm not get those leaves off your condenser and leave before I call the Authorities. I would like my 37,748.95 back for the Toyota Camry SE, pain and suffering humiliation, Racial Discrimination, False Pretenses, Manufacturing Defective Product Liability, no warranty but Toyota Care Service 2 oil changes. Also, I have a 3min 40 second video of the Service Manager, emails of the Finance Director telling me I have no warranty. Colby Seymour 9015039759 https://1drv.ms/v/s!AvtzIPkA_ZxsoSedjPsjsDaxZQcl read more

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I wanted to look at new SUV's . Specifically Hilanders and Sequoias. They literally had no new ones on their lot. There was one new Grand Hilander beside the front door. I walked around the lot for 30 minutes and not one salesman asked if they could help. Poor customer service and terrible inventory . read more

The retail parts guy is straight up rude every time I come in here.... Definitely will be using another dealer from now on.

Hello, Nicole and I had been texting and established communication for when we were ready to sell the 4Runner, which was great and working for us. Last Tuesday we came in and no one from the front desk greeted us, asked us if we need anything, or if we've been helped. There wasn't many customers inside so obviously we stood out. My husband grew irritated that we were just sitting there... he then asked for a used car manager then they gave us the guy who helped us that day. I asked the guy if Nicole was there and he said she wasn't at her desk. I was looking forward to working with a Jessica. The guy was alright but didn't secure customer/ salesperson connection so we weren't impressed. The appraisal was done which we were offered -$2700 than what we were asking for payoff. He kept saying we had a crack windshield which we knew about but kept asking if maybe I didn't notice it... Told him it was repaired crack but kept insisting it wasn't what we told him. Said we would've broke even if not for it which I understand. Needed to sell and didn't have time for back and forth and runarounds. So we got the offer and left and ended up selling to another establishment. My overall experience was honestly not pleasant as was when we were pre-shopping for the 4-runner. Honestly the only reason why kept coming back to shop there is because we are Toyota people. And we lucked out to meet our salesperson who was great to us from approach to closure, the day of our purchase. Customer sales service and approachability needs to be worked on there. Whether the purchase is $5k or $75k or if they finance or have cash ready. Overall experience 3 read more

I drove 200 miles to purchase a 2023 Camry XSE from Wolfchase Toyota. My salesperson, Amarjit (Jit) Kaur was excellent! I initially contacted her on Saturday 8/20/22 to inquire about the Supersonic Red that I had my heart set on. She provided me with a spec sheet, some numbers, etc. I had one on deposit at Robinson Toyota the week before, but lost it when they sold it to someone else. The car at Wolfchase was a little more than I wanted to pay, so I told Jit I was going to pass. Fast forward to Monday 8/22/22. I had made myself forget all about it and continued to look around. My phone rings around lunchtime and a manager from Wolfchase, Buddy Nash, calls and says that Jit told him about what had happened at Robinson Toyota and Wolfchase wanted to earn my business. The car had just came in off the transport truck minutes before and he offered me a lower priced deal. During this time, Jit was sending me pictures of the car, still wrapped in plastic, straight off the truck. I told them I wanted it and Jit made it all happen the same day. She is truly amazing at what she does and she cares about her customers. My son rode the 200 miles with me that day and we took delivery of the car. The process was quick and easy. I was able to apply for the auto loan before I even left the house. They gave me the financing I desired and everything was ready for me when I arrived, making the process super simple. Jit sat with me and showed me the features of the car and sent me off to enjoy it. It was beautiful and they even tinted the windows and applied paint protection in the five hour span that it took to buy it over the phone and arrive at the dealership. The car is absolutely spectacular! She even called to ask how I liked it, if I had any questions, and how the ride home was. Ask for Jit Kaur! She has an amazing personality and heart. read more

Chuck Hutton Nissan - SOLD! 2023 Camry XSE in Supersonic Red - Car Dealers Near Me - Jackson, Tennessee

I did not purchase my Toyota from Wolfchase but I will the next go around, I received some of the most courteous service from the Service Department, Thank you I will return. I tried making an appointment from where I actually purchased the car and it was a rude experience to say the least, they acted like it was a bother to them that I even called them. read more

I had to have hybrid service on my daughter's Prius. Chuck, in service, kept me up to date on the status of the repair throughout the work and called me every time he said he would. Considering this was right before Thanksgiving and I was told they were scheduled for over a week, I got the car back a few days after Thanksgiving. Hybrid system repairs aren't cheap, but good communication and friendly, professional staff like this certainly make the experience better. read more

Customer service, communication, and efficiency are NOT priority at this location. I made a 3 p.m appointment for an oil change and did not leave till 5 p.m. I had to ask if there were any issues found on the vehicle from the " inspection" after being directed to sign and pay. This company's culture stems from lack of "leadership" and "management". There is absolutely no consideration on quality service to the customers that chose to bring their vehicle there to be serviced. I will never return. read more

Stopped in to trade my car in, knew exactly what I wanted and even spoke to them about doing a lease. The estimate was taking longer than expected so I asked them to reach out and I would just come back. Never heard back from them. Honestly I'll just go to another dealer. My time does have value. read more

I just traded in my car for an updated mom car! Nichole and Zena helped me to pick out my car, and got me set up. They made everything a quick, and smooth process. I highly recommend! read more

This is not my first time getting a car here, and each time was a great experience for me. My sales rep. Nicole Simpson went above and beyond to make sure that I got everything I requested I needed. I told her that I wanted a car with specific features, and set up a specific way, and she went above and beyond to provide this vehicle. Her Manger Zena withers helped to get me to close the deal on the car. They really treat you like family and made and walked me through the process read more

Service staff is rude and not helpful! I just bought a car from them a month ago. Not again.

I made an appointment because I am having some brake issues with my vehicle. My scheudle appointment was 7:20am and I arrive a little earlier that morning. The service advisor name Ben and Travor came to my car. We discuss the issue with the vehicle and Trevor test drove the car with me as well. During that time I played a recorded video of the noise my brakes was making and Trevor heard the popping metal noise. I ask Ben and Trevor can they allow the Tech to inspect my brakes to make sure everything was okay. They both said sure we will. They parked my car on the back side of the lot and it sat in the same spot from 7:20am to 12:15pm. I stood outside by my car and walked around it for hours and they never ever did not inspect my vehicle which is still under warranty. This car is only 10 month old. I watch several of cars that was service and went completely off the lots with the customers driving away while I am still waiting for them to pull my car into the bay. Wolfchase has camera's on the parking lot, inside of the building and I am quite sure there are camera's inside of the bay area. I was so extermely tired of waiting and I know they was totally ignoring and did not want to service my vehicle as if the company belongs to them. My phone has a app the will notified me that my door or window is unlock and if I am on the telephone talking it will automatic go to my bluebooth in the car. I was on the phone the whole entire stay and of course walking back and forth checking on my car. Finally, I decided to contact the General Mgr Matt Trumbo. When I approached his door I meet the service manager as well. I explained to them both and played my video. Both of them mention that I was not suppose to wait 5 hours just to get a diagnose inspection of my vehicle. While I was in Mr. Matt Trumbo office I notice that my video will not play immediately then it done on me during that time the technician apparent was in my car for that brief moment while I was trying to play the video because it went into the bluetooth mode and connected to the car. I estimated it took about 2 minutes for me to contact the General Manager after I walk back inside the building and after I noticing my car still sitting in the same spot at 7:20am that morning. Both the GM and Service Mgr look surprise. After I sat down and within 2 minutes the service mgr said they look at my car and discover everything is normal. I was too tired to explain how I knew they did not service my vehicle and how the service advisor was not telling the truth. And if they did not believe I was telling the truth roll their survelliance cameras back and look at the footage. It will be impossible to inspect that strange popping noise coming from the back of my vehicle without inspecting the vehicle completely and removing all 4 wheels of off the car to listening for he clicking noise as well. Workers like Trveor Donovan who made the decision I believe whether or not to inspect my vehicle and Ben Leonard agree with him was very unfair to me as a customer and make Toyota looks extremely bad. But they do not look at the end of the day they can be endangering someone lives by not inspecting the customers vehicle. I assume it must be a game that the service advisor(s) plays but at the end of the day Toyoto Corporation is the company that the consumers complains too about their vehicles. Life is not that hard it is the people in the world making it hard for others I have partronize Toyota for years purchase several vehicles and service all of my vehicles. I purchase a vehicle from Wolfchase and my saleman name Brain Taube was very professional and I he was Awesome an excellent guy. Then all of a sudden comes a couple of bad apples that laughs and enjoy making life harder for others. I know the GM and Serv Mgr do not know all of the things that I experience that particular day. The service advisor name Ben ask me to give him a good rating. Ben is a good person I believes but he allowed Trevor Donovan presuade him to do something different that day with me and decided to just say we going to make her wait and just fib to her. Then we are going to tell her everything is fine. I knew and seen that game before that they was playing. I was told to call Toyota Customer Engagement about this issue because it is their car and the car truly belongs to Toyota. Customers like myself help keep food and a roof over the service people heads and all the dealerships as well. Ben ask can I give him a good rating or score. I do not understand how can anyone ask about a good score when you and other completely abuse and neglect my vehicle just because you can. This is a very sad and disappointing world we are living in. We needs to always remember what if the other shoe was on your feet how will you feel and do. Loyal Toyota customer but disappointed. CR read more

I wrote a less than positive review for Carfax after they contacted me. A representative of Wolfchase contacted me and said she could not find the work order. I looked at my copy and Wolfchase listed the wrong model of car and wrong name (My name was not on the invoice). I emailed the correct information and never heard anything from Wolfchase after that. read more

Some of the so-called service advisors here act as if they know nothing about automobiles and how they function. I've not experienced such incompetence in a long time. Color me unimpressed. read more

I recently traded my 2020 Chrysler Pacifica in on a 2020 Kona I traded down we didn't need the anymore so they did not tell us that they couldn't give us the check that they owed us or paperwork or the title it would be a week to 10 days before we would get it'. if this is the kind of sales and service you can expect. ( don't go here) read more

Khai Do was so helpful when I went to get help at the Retail Center inside of Wolfchase Toyota. He's respectful, kind, professional and extremely knowledgeable!!! Someone give this man a raise!! read more

This place is a joke. I continually asked for updates on my car and they told me the 29th is when it would it arrive. I sold my car the day before after asking them AGAIN if my car was coming in. I now have no car with a job that demands I have transportation. The new date is now magically Oct 9th. When I asked if they have a loaner to just get me through they said that there's nothing they can do. I'm stuck and stressed and losing sleep. Hopefully I don't lose my job. Don't shop here and DON'T reserve a car. read more

1 star is too much. I had a extremely bad experience with the service department. These people are ruthless and now I am believing it seems sinister. I saw a review made by Kathreen G on 7-16-2022 that the exact same thing happen to her. My car was left for ABS part and when I picked I up a week later and drove 30 miles lights came on for no oil. had it towed back there, engine gone, let's sell you a car. Is this getting to be a trend?? stay away. read more

Tried to drive thru the lot a few weeks ago to look at what they have our teen turned 16 in July. Welp what they have for used vehicles is garbage from what i could see as both sides were completely blocked off so no driving thru to look at their inventory they have now officially gone from a dealership down to a tote the note wholesale lot and have managed to have sunk even further down to a 3rd rate version of carmax which is a complete joke. You have to park since everything is blocked off and no way to get thru to just jump out and look at the vehicle you want. If that is what i wanted to do i will just go to carmax as their inventory is 10 times the size of WC Toyota's. Should have taken a picture of this one vehicle i saw on the road used of course with a hole in the bumper right below the WC Toyota sticker with new paper drive out tags on it? Who buys these garbage trashed vehicles to sell without fixing this crap first? I seriously want to know why anyone would buy a vehicle and pay that much money for it when it had an actual hole in the bumper? Are people blind or just that stupid ? We Actually found her a vehicle from Principal Toyota in Hernando they had a shit load of vehicles to look at and was able to drive thru hop out at each one too look at and did not have desperate salesman breathing down my neck while choosing. And FYI - all the used vehicles were in good shape as we saw plenty of vendors out there fixing vehicles as we were looking none of this garage of ohh well fix it after its been purchased. WC Toyota could learn a-lot from their competitors. read more

We are on a long road trip from Massachusetts and found that we needed routine maintenance while we were in Memphis. We called Wolfchase Toyota at 11 AM on a Friday. They said they had no openings but would try to fit us in that afternoon if we stopped by about 3:00. We arrived at 3:45 and they could not promise to service us but cheerfully agreed to try. They succeeded at were finished by 5:30. They also washed the car, doing a better job than a car wash did a few days ago with tree sap on the car and even vacuumed the inside front of the car (we had too many belongings in the back!) This was all done for a customer, whose work was all under warranty, and who lives far way and so will never purchase a car here. read more

Their desk manager Buddy Nash is very professional. We already wanted to leave and asked the sales lady for our keys back , because we felt the offer wasn't in our best interest. But she insisted we wait for a manager. We declined twice. So we wouldn't be wasting more of anyone else's time. She said she'll go get our keys. This is when Buddy Nash walks out , on the phone talking to someone about golf and laughing..leaving us waiting even longer. Finally he gets off the phone. We asked for our keys. He gets upset and starts to rant over why the first offer was so low. Again we kindly declined and he still doesn't want to give our keys back. He starts talking about some tree falling on the hood and hitting a deer front bumper. I told him use a common sense, if I hit a deer or a tree the car wouldn't be like that. He finally gives our keys back and starts to yell that no one will take our car. And he's going to call CarMax to make sure they don't take it either. As we get in our cars he screams out another offer and said once we leave that's Fkn it . Well thanks to Buddy Nash's garbage attitude, the nice people at Chuck Hutton hooked us up with a nice 4Runner(same price /specs at wolfchase) but threw in 4K extra then Buddy's first offer. There's a reason that most of the older sales people have moved on from this place. Since 2012 we have purchased 7 Tacomas for our fleet at this very dealership. Never again. read more

Hello everyone, I really want to share my reviews. They messed up my $35,000 car and they don't want to take their blame for it. I am a person that is very anal behind her car. my car has been to the Toyota dealership in Louisiana since the day I purchased it brand new. I have never been behind on my maintenance required. I did everything I was told to do to my car that was needed. One day I got a job offering in Tennessee so I packed my things and I moved. I noticed while I was there I needed an oil change because my maintenance required light was on. I found out in the long run that it was on because my tires needed rotating instead of them telling me that they changed my oil anyways. Me being the person that I am, I would only let Toyota work on my car. They did my oil change back in November. Before I came home to visit in Louisiana to make sure I wouldn't be putting no kind of pressure on my car.I drove 400 and something miles going 400 and something back. I'm sitting in my parking lot in Tennessee of my apartment and I start to hear this noise that my car is making so I get out the car and my car is tapping. Then it stops. so when I get to work, I check my oil it's 2 quarts low on oil and I just had an oil change. My job is around the corner from my house which was 10 minutes away and that was the only place that I was driving to was my apartment and my job. so it had no business being low so when I called the service department, Mr. Ben Leonard tells me oh it's almost time for you another oil change. And it's too late to go back and look at the cameras to see if they put enough oil in your car so we will monitor the next oil change. OK me listening to the people who I feel in my heart knew about my car I agreed to it . So once I got the second oil change, as time went by the noise came back, so I'm constantly telling them about the noise but they're not listening. They feel because I am a woman I don't know anything about a car that's where they're wrong. so I brought it back again. I explain to him that the noise does not start unless my car is sitting still and running all they cared about was charging me a diagnostic fee, which I did not care about paying that, but I asked him to wait and let the noise start, you're not gonna know what I'm talking about if you don't know where it's coming from and you can't hear it right now so they kept going back-and-forth with me. Finally I let them give me a diagnostic they come back with some BS about I needed a pulley. My car does not need a pulley. I brought my car all the way back home to Louisiana, took it to the Toyota that it has been going to for almost 6 years. At first they thought I was crazy too so I asked him to wait so they can hear the noise that I was talking about. I didn't mind paying a diagnostic fee again like I said. They did not wanna hear me out at first so my appointment was for 1 o'clock. I stayed out there to 430. Finally the car started making a noise again. The service manager was standing there and he was like we got to find out where the noise is coming from exactly so we're gonna have to open it up. I agreed to it . The noise was coming from where my oil goes So they took my car to the back they kept my car overnight the next day they told me they had to let my car run majority of the day until the noise came back. They explain to me that it was my rockers and Lash adjusters., and I asked him how could this happen And he explain to me it was because my car was starved of oil . remember earlier as I was explaining the situation I said my car was 2 quarts short of oil after the first oil change they ever did on my car so now I'm stuck with a car that now has multiple problems and they're going to tell me it's gonna cost me $3600 to fix this problem that I did not cause to my car, I have videos of my car when it started making this noise and I told them that . Then I found out that I was actually getting my oil changed every 5000 miles when it was required every 10 so for someone who change their oil every 5000 miles should have a perfect running car. My car shouldn't be messed up. And they knew it but they never told me they felt like I was a customer who wanted her oil changed every 5000 miles. And there's so much more to my story, but I don't wanna make it too long but I contacted Toyota and this is what Wolfchase Toyota said; they told me that I needed a pulley and I declined the work and they're not going to take responsibility for not putting enough oil in my car so please don't ever take your car there for an oil change unless you check it after they changed it, this is something very horrible that I am going through. Delia singleton read more

I am writing this review to document the truly terrible experience my husband and I had earlier this week at Wolfchase Toyota. We were in the market to purchase a brand new 2019 Toyota 4-Runner. My husband explained to our salesman, Boyd, what we were interested in and also explained that he is active duty military. He inquired if Wolfchase Toyota offered any discounts to military veterans. Boyd replied in the affirmative and told us my husband was eligible for either a credit or a sales tax exemption, and took down the information from his military ID, which he presented upon request. My husband and I test drove a few vehicles and decided we liked a particular vehicle. Boyd and my husband went back and forth on price and trade-in values, ultimately agreeing on a set price. This price reflected all the agreed upon discounts and markdowns, including a military sales tax exemption and a trade in value. It was at that point that Boyd asked for authorization to pull his credit and contact banks for financing, with the understanding that the price was verbally agreed upon by both parties. Boyd had obtained manager approval of the agreed upon price point, stating that the manager wished to "earn our business." We consented to the credit pull and moving forward in the financing process. About ten minutes later, Boyd returned and asks my husband to produce a copy of his military orders. My husband (who is active duty and has recently relocated to Tennessee) stated that he does not have orders cut yet, but his drivers license indicated he is a full time Tennessee resident and he produced an active duty military ID, which was renewed just a few weeks ago, as well as several proofs of residency. Boyd, who was completely inexperienced in working with military members and was not familiar with the transient nature of the military profession, left and came back multiple times, each time asking for different military documentation that both doesn't exist and is completely unnecessary to prove military status or residency. Repeatedly, it was explained to Boyd that my husband is on temporary transfer relocation and has not received official orders, however this is not a document we even needed to provide during our home mortgage process, which was financed through a VA government loan program. After a substantial delay, a manager approached the table. The manager (we did not get his name as he was not even professional enough to introduce himself) was rude and extremely unpleasant, asking "what exactly our problem was". This manager implied that my husband was not indeed a military veteran (it should be noted he has a full beard, which has no bearing on military status) and directly implied that we were trying to misrepresent his veteran status. They refused to honor the offered and agreed upon sales tax exemption, thereby adding several thousand dollars to the previously agreed upon purchase price. The dealership refused to discuss further or offer another viable solution. This dealership had informed us that he was eligible for a military discount after copying the information from his military ID. Under these specific circumstances, we reached a verbally agreed upon contract price and consented to a hard credit pull. Instead, the dealership pulled a bait-and-switch, coming up with ridiculous requests for official military paperwork that did not exist, and when informed of this repeatedly, reneged on the contractually orated vehicle price. Essentially, the dealership decided we did not qualify for a promised discount that they offered and agreed to AFTER both parties agreed to proceed to a credit pull and financing. The sales manager was disrespectful and completely dismissive, stating it was our fault we couldn't produce non-existent documentation requested AFTER the fact. He was rude, talked down to us and was aggressive in tone and nature. This is back-handed, dirty and dishonest business practice. It is absolutely outright discriminatory towards military veterans, who have rightfully earned the discounts Toyota falsely advertises, and it is completely unethical practice for an established and supposedly reputable Toyota dealership. We walked out of that dealership after several hours of time invested, walking away from a $45,000 truck purchase. Toyota's corporate office was immediately contacted, and the representative indicated grave concern regarding the dealership's practices in this transaction and stated they were inappropriate and misinformed. The corporate office indicated they reached out to the dealership and that we would be contacted by the dealership directly to address the situation within 24 hours. This has not happened. I have never seen a military veteran and their family members treated so poorly in an instance where they are trying to spend their hard earned money, earned defending this country, on a major vehicle purchase. read more

Stay away. Stay VERY far away. You go in for basic maintenance with a perfectly fine Certified Pre-owned vehicle that you just bought 5 months ago (elsewhere), have been having absolutely ZERO issues with, and a day later you're stuck in a Target parking lot with a dead battery. Why? Because service rep, Bruce Nazary, right off the bat tries to get you to spend $500+ for "recommended" services (not NEEDED services) and then when you decide that you're not doing that, they screw with your vehicle from a different angle by purposely draining your (perfectly fine) battery to MAKE you come back to spend money. You ask them how come they didn't know the battery was bad yesterday when they did inspection (as is included in basic maintenance), they make up some bs excuse about equipment working one day and then the next day it doesn't....yeah okay. It's a 2021 Camry....a very smart vehicle with extensive tech capabilities. I think at the very least, it would have told me a long time ago that my battery was going bad prior to me bringing my vehicle in to these people. But hey, had my complexion been that of theirs maybe I wouldn't even be writing this. read more

Bought my 2014 Nissan Maxima SL, my sellers name was Benard. Great guy took great care of me. I viewed the car online setup a appointment to test drive. When arrived I say I had a little wait do to mix up of who I originally suppose to see he was off that day. So he suggested Benard. He made the experience very easy and stressless..looking for a car check them out.. read more

Recently purchased a certified used vehicle (17' highlander. Two months later the $400 battery died and rotors needing flattening. Over $600. Needless to say I was pretty upset. The store manager called me a few hours later. He knew I was pretty upset by it all. After pleading my case to him he told me he would talk to the service dept. and would see what he could do. I went to pick up the car and I owed $0 dollars. The is the first Toyota we've owned, and thanks to Matt (MGer) this will not be my last Toyota. Thanks again Toyota of Wolfchase read more

The service department is a joke. After nothing was found on a vehicle that overheats regularly, No one would return our calls inquiring about our invoice which was double what was quoted even though they couldn't find anything wrong with the vehicle. If they did find an issue, then our warranty would cover it - makes sense why they "didn't" find anything .... Our service coordinator, Courtney, told us she would leave our keys at the front desk to be picked up after service hours if we paid our invoice online. 8 mins later - while in the middle of entering card information - she texts and says it's too late and we will have to pick up our vehicle the next day. We had called her multiple times and she would only respond over text with minimal guidance. Now we have to pay double, be without a vehicle another day, and still have a vehicle that overheats. read more

High pressure and lying sum up Terrance (one of the managers). My wife and I came in to look at the new Highlander. Our initial salesperson was very affable and knowledgeable. After the test drive, we inquired about a different color interior. He said have a seat at my desk and I'll go look. In the meantime, i searched online for the color coming my wife preferred. I found 12 within 200 miles. He came back with a manager who introduced himself as Terrance. Price nor financing had been discussed at this point. Terrance proceeded to tell us the factories were shuttered due to COVID and these are the last of them (but why are 2021s coming in?) but ask luck would have it, he had one coming in! He slide a spec sheet across the desk and said "I've searched every dealer in a 500 mile radius and this is the only one" At this point, i was tired of him lying about factories being closed and the availability of Cars. I said, thanks for your time, call me if it comes in. He then asked why we were leaving and i said frankly, i dont appreciate being lied to. He instantly got defensive and demanded to know what he lied about so i told him there's plenty of these in the color we want within a 200 mile radius. He raised his voice and said he wasn't going to stand here and let me call him a liar then started to storm off. He doubled back and said "SHOW ME", i said pardon me? SHOW ME WHERE THE VEHICLES ARE, he yelled at me. I said look you can go to Autotrader yourself and look them up. I ended up getting $6200 off a brand new highlander and the other dealership even delivered it at no charge. Highly recommend shopping around! read more

I came in for 60,000 mile services on my Toyota Corolla. Damen Jones was my service consultant. When Damen totaled his recommendations for that visit, he gave me a quote of $770 which is absolutely absurd, my car just needed routine maintenance, nothing more. Upon breaking down those costs, Damen was trying to up-sell me on services that I already had done. All he had to do was look at my past services and upon doing so, I had to point out to HIM that I had already had hundreds of dollars of services already done that he was recommending. Had I not gone through the list myself over his shoulder, he would not have mentioned any of these services and would have done unnecessary maintenance. He was essentially trying to cheat me out of hundreds of dollars on unnecessary maintenance, whether that be due to his negligence or assuming he could take advantage of me. Next, the service took over 2 and a half hours and I never received any updates the entire time. I had to approach him after 2 and a half hours for him to realize my car was done. My car had been sitting there for God knows how long and Damen was completely unaware. Finally, when I approached my car there was a noticeable scratch on the driver side door that hadn't been there before. When asked about the scratch, instead of apologizing, Damen made excuses and made it seem like I was crazy for assuming the scratch had been done there. I drive my car every day and certainly would have noticed this scratch before. He offered no solution to the problem, only made excuses for the damage. I have attached a picture below for you to see that anyone would have noticed this scratch had it been there. Needless to say, I am thoroughly displeased with my experience at your location and will not be returning. I hope you take this unsatisfactory review as an opportunity to improve upon your staff's customer service, it needs some serious work. read more

Chuck Hutton Nissan - Car Dealers Near Me - Jackson, Tennessee

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We came in today on the recommendation of fellow Yelpers and met with Steve Bizon. He was AWESOME! We came in with a list of three cars to look at: Prius, Camry and RAV4. Steve led us through our choices and after looking at the Prius, we decided to go with the Camry for more space. We test drove two models and settled on an SE for a better trim line. After negotiating back and forth, we settled on a price and payment we could afford and closed the deal! We love our new car and loved this dealership!!! We HIGHLY recommend Steve Bizon and Wolfchase Toyota! Best car purchase we've ever had and the entire staff was friendly and warm on our arrival. WAY TO GO, WOLFCHASE TOYOTA!!! read more

Chuck Hutton Nissan - Our brand new 2014 Toyota Camry SE before being detailed and prepped for delivery! - Car Dealers Near Me - Jackson, Tennessee

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This dealership don't deserve no star. but, it won't let me leave a comment without hitting a star. I took my 2021 toyota Camry for a simple oil change and pick it up after they had finished. I'm on my way home all of the sudden it started flashing oil is extremely low. At time, I panicking because i just pick it up from getting a oil change. lucky, I was down from Toyota principal. I immediately drove it there. Manager came out as I was explaining what happened and it was no oil in the car. Please don't take your to Wolfchase Toyota because it might be worse then what happen to my car. It can't get no worst then this. Wish I can tell you word from word. Devastating !!! read more

I called about a 2011 black BMW 535i on a Sunday, and they had not yet received the vehicle yet, spoke again multiple times throughout the day on the following Monday and they still had not received the vehicle. Monday evening I made a call to put a deposit down and Mo told me no one had put a deposit down on the car and he would get the link to put a deposit down right away. After he received the necessary information needed from me (email and drivers license) 15 minutes went by and I still did not receive the link to put down a deposit. Moments later I was let known the car was sold and I was beaten by "5 minutes", which seems odd because I was in line 20 minutes ago to put the deposit down, but wasn't able to since I never received the link to do so. read more

I will like to Thank Mrs. Micheala Moore and Mrs. Zena Withers for Their hard work service and helping me getting my FIRST car. It still feels so surreal. Those two hard working ladies should be promoted another notch in their departments. Thank Y'all so much again!!! read more

We bought a Camry hybrid here in '11 a few weeks after the tsunami in Japan. Hard to find anywhere but we negotiated and closed on a beautiful black certified car with low miles. Will be buying another Highlander in a year or two. Now we go back for service on our Highlander and the Camry. If the charge is over $500 you can get a free rental. Take it. The customary wait is 1.5 hours or longer so take the rental, walk over to Cheddar's for lunch or have the shuttle take you home. read more

Courtney Y. was phenomenal. Courtney and Tammy (finance) are very knowledgeable and make a great team. They listened to my requests and made it happen. Courtney took the time after the sale to sit with me in the new car and show me everything. So many new bells and whistles for me that I needed a tutor. She was so patient and kind. When you leave, you'll feel like you made a new friend. read more

Incredibly disappointed with this Toyota. I'm prefacing this review by saying that no one has sung Toyota's praises louder than I have. I've always said that Lexus and Toyota would be the only companies to get my business. I currently own two Toyota vehicles and one Lexus. Recently, I was driving down the highway when the sunroof in my 2019 (purchased July 2019) RAV4 exploded from the cabin out. After immediately calling Toyota, I was told that the dealership didn't cover glass damage. After talking to a few close friends of mine that have been at Infiniti for several years, I was informed that the sunroofs on the newer SUVs explode fairly often. A quick internet search on this suggested this to be the case as well. I called back to Toyota and asked to speak to the service manager. I managed to get an appointment to have service look at the vehicle. I was told to be prepared to allow for an hour long inspection. When I arrived, I spoke with the service manager who walked out and looked at the vehicle and confirmed that he has seen the exploding sunroof incident fairly frequently. BUT he told me that to be honest, he's never seen Toyota take responsibility for this problem. He nonchalantly handed me a business card and said that I could send in any pictures I may have taken at the time of the incident and that he could send it in to Toyota, but reiterated the fact that we shouldn't expect anything positive. In fact, he stated three different times that "if Toyota were to fix this, we'd be the first customer that he has seen for which that was the case." I requested a loaner considering this is my fiancé's sole form of transportation to and from work and it is pouring down raining and is supposed to continue for the next week. I was told that the dealership could not help me with a loaner. I was sent on my way after the service manager glanced at the damage from 3-4 feet away from the vehicle, no inspection was conducted, no pictures taken by the dealership, did not receive any paper work for a work order, and was offered no help on a 10 month old SUV with an issue that is admittedly not infrequent. The "concern" expressed by the SM was very obviously smoke and mirrors to make me feel like I was being heard. I spoke with Toyota HQ after leaving to file a formal complaint with the dealership. The person I spoke with agreed with me and the fact that my situation should've been handled a lot differently by the dealership. The gentlemen from HQ told me to expect a call from consumer relations tomorrow to discuss my situation. I'm not one to want something for nothing but it seems to be the bare minimum for a dealership to offer the slightest bit of assistance to a loyal customer with a brand new vehicle experiencing a common problem. I planned to purchase a new TRD Pro 4Runner at this dealership later this year, but will no longer be doing so and might be trading in the RAV4 and going with something else if Toyota is unable to make this situation right and offer some sort of explanation for this issue. It is difficult for me to comprehend that a company like Toyota is so unwilling to take responsibility for something as trivial as a sunroof replacement that would cost the company virtually nothing to both retain the reputation of their brand and keep a loyal customer. Luckily, when the sunroof did explode, the sliding door to the cabin was closed. My 6 year old was in the back seat at the time and if glass had flown in her eyes or cut her elsewhere, we'd be talking about a lawsuit, not a simple sunroof replacement. On a more positive note, Nicole and Robin have been awesome through this entire ordeal. Authentic, genuinely concerned, sincerely apologetic, did what they could to help, and seemed to truly care that my situation be resolved and that I end up happy. I understand the principle of not shooting the messenger (the sunroof is Toyota's problem, not the dealership's), but if the SM had half the attitude and made half the effort that Nicole and Robin made to accommodate us, our experience would have been far better, with or without a new sunroof. It's not hard to tell when someone means you well and when they do not. Update**** Jeff Brown responded by saying that the dealership could not forward my issue to Toyota to be reviewed until I sent him the pictures I had taken after the accident. However, we were told at the dealershIp that they needed to be sent to Kaycee Glover, which we did. Just more hoops. Jeff also apparently stated that he told us that he did not have an inspection performed on our vehicle during our appointment with the dealership because he was worried about broken glass getting into the window motor and causing further damage. This is untrue. We talked for all of 10 minutes and that concern was never conveyed to us. read more

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