This is our 4th car with Carvana. The car had several inspection issues missed New brakes needed, interior cosmetic damage that was not noted on the website and damaged key that I have to pay out of pocket to get replaced then they will reimburse me. I have spent everyday of the first 7 dealing with these repairs. Countless phone calls to Silver Rock and Carvana and getting conflicting information from each and requested a 3 way call so they could get the info correct. Not to mention finding rides to the repair shop. On a good note: the paper work was easy and the customer service is friendly they just need better car inspections. Note to future buyers, MAKE SURE you set up an inspection the first day or next day you get the car. Ask Caravana for the authorized inspection location. We used Meineke. They were very thorough and sent everything to Silver Rock for approval on repairs. read more

outstanding customer service! was kept informed about the steps throughout the process. so much better than dealing with unscrupulous dealership! 5 stars!!! read more

Carvana was an incredible car buying experience. Even though I had a significant issue with the first vehicle I selected and was delivered, the customer service, from both the drivers, and the post sales team were absolutely amazing. I work in Customer Service, and after working with Carvana on the car buying experience, they have to be one of the best in the business. read more

Easiest car purchase experience I have ever had! Fast and efficient and simple pickup process!

The car was not clean when I received it and the paperwork process was not smooth about registration when it come to the car I was expecting to get it registered myself not through a third party vendor as well there were damages to the car that were not previously mentioned before purchase read more

Bottom line - Carvana thinks it's OK to sell a car that is unsafe to drive. My 2021Jeep delivery was delayed by 10 days because of "tire issues." Within 10 days of driving it I experienced the dreaded "Death Wobble," as serious shaking of the vehicle that could cause it to flip. At best, it caused you to have to come to a complete stop on the highway before it will stop. Two different shops stated the tires were the problem. The warranty company denied the claim because they don't warranty the tires (wearable). What was Carvana's response to selling me a vehicle that won't flip over without $1400 in tires? We can't do anything about that. read more

Carvana Memphis - Death Wobble problem in Jeeps - Auto Loan Providers Near Me - Memphis, Tennessee

Everything was so easy from the beginning to end. I sold a car. They gave the best prices and the $40 pick up was well worth since we love 1.5 hours from their Memphis location. Will definitely try them again. Maybe next time I'll buy a car. read more

Great experience! Super easy turning in my Husband's Ram 1500 and picking up our new car. The entire process is simple and takes out the stress of going to the dealership. We love how simple it was getting an offer on our old car and knowing what the payment would be without haggling someone. Pricing is fair, no overpriced vehicles or low ball offers on your car. read more

Sold a car to Carvana and everything was smooth and easy. Happy with the offer and the driver who picked up the car was very pleasant to work with. read more

Easiest trade in experience I've had yet and I've had many cars. I did my trade information online and had my replacement car shipped to this location. The process was so easy. The staff at this location was great as well! read more

Super fast and easy getting the offer online. It was more than the price i was listing the car for sale. They picked up the car the next day from my house and handed me a check. I had it in my bank by the end of the day. read more

Sold my 2014 Kia soul to Carvana. It was a smooth transaction. Filled out information online, scheduled pick up. Everything was done on time with no issues. They offered me a fair price for my car. read more

When I got my car I saw some things wrong that was not mentioned on the website at the time of purchasing. I got with Carvana and they handle everything that was wrong and fast. Thank you Carvana!! read more

Mostly problems with purchase. Got 1st car from Carvana that was not acceptable and exchanged for another. It took carvana 5 weeks to get my payment check returned to the bank. Got it 2nd car from carvana. This one up to needs/requirements. Took carvana over 4 weeks to cash check but they started demanding loan document from bank after 2 weeks & bank doesn't create document until check is cashed. Temporary tag good for 2 months after purchase expires in less than 1 week and I'm still waiting for them to get the documentation required to DMV to get car titled and registered. Will NEVER get another vehicle from carvana. read more

Used Carvana in the past. Was attempting to purchase and trade in. They took money from me and then the issues started. We need this document for ID verification, my DL wasn't enough, I sent a redacted bank statement, we can't use that, I am not giving out my bank account info. This has been a week long ordeal. Originally the car was to be here today but I am told it's still in route. How can I trust that is the car originally looked at. I cancelled the order. When I first used Carvana it was a very easy customer focused company. Now not so much. You talk to 5 different people and no one knows anything. This experience definitely soured me on Carvana. Just received message, Carvana took money from my account immediately. The message I just received from Carvana is they can take up to 15 days to get my refund. You have turned into the Car Dealers we have always hated read more

So here's the situation... Do not buy from Carvana. Basically, my entire situation has been horrible. My car arrived two days late due to Carvana losing my car in one of their warehouses, and then my car was sold and brought to me without a proper engine or coolant. I have my car in a shop right now, and the warranty company has been refusing to do what the shop is asking of them. My car broke down not even a full two hours after I left Mississippi on the night of July 30, and I spent the entire 31st a little past Jonesboro, Arkansas. They charged me $219 for it to be towed even though it is their fault and have pushed us a week plus past when we are supposed to be in Oregon. This has been an awful experience through and through, and I cannot speak any worse about Carvana. Basically, my entire situation has been horrible. My car arrived two days late due to Carvana losing my car in one of their warehouses, and then my car was sold and brought to me without a proper engine or coolant. I have my car in a shop right now, and the warranty company has been refusing to do what the shop is asking of them. My car broke down not even a full two hours after I left Mississippi on the night of July 30, and I spent the entire 31st a little past Jonesboro, Arkansas. They charged me $219 for it to be towed even though it is their fault and have pushed us a week plus past when we are supposed to be in Oregon. This has been an awful experience through and through, and I cannot speak any worse about Carvana. TLDR: Don't have my new car and am not in Oregon because Carvana sold me a faulty car. Terrible experience with Carvana. Use another used car site like CarMax; they are more than likely better. And please feel free to repost this to spread the word; in fact, I would appreciate it if anyone willing could repost this. read more

Worst cards to buy! I bought it expecting a two day delivery. It got postponed a week then once I receive the car, they didn't give me keys to actually unlock the vehicle so I called. They said they extended my seven day warranty, which they never did then they told me to go through the warranty company to get a replacement for the keys no warranty company did the keys so I was gonna have to pay out-of-pocket for the keys that they never gave me on the first day. They gave me the ignition keys, but they never gave me a key to actually unlock unlock the vehicle so the first day I locked the vehicle from the inside and then could not get back into it so I had to call a locksmith to unlock the vehicle, which I had to pay for since it was the first day in the seven day warranty didn't show up yet! Then I was going to get it fixed and pay out-of-pocket. It would cost me $400 but before I actually got it fixed it broke down leaving me stranded on the middle of the highway with three kids. read more

Carvana Memphis - In ignition key that they only gave me no lock - Auto Loan Providers Near Me - Memphis, Tennessee

3rd time I have bought a car from carvana- process is so easy and everyone is so nice- the guy who delivered my car was extremely nice - I will only buy from carvana read more

Carvana Memphis - 2018 Buick encore - Auto Loan Providers Near Me - Memphis, Tennessee

They led me through the whole process. Documents, cashier's check and a final green light from an underwriter. I even was sent a congratulation, your vehicle is on the way email. The day before delivery I was notified that my order was terminated with no explanation. They gave a number reason why it could be. But, nothing definite. Don't trust them and go to an actual dealership. read more

Carvana Memphis - Auto Loan Providers Near Me - Memphis, Tennessee

Finding a car was simple, and the buying process overall was simple. My only hiccup so far was having my own financing, and figuring out what USAA wanted versus what Carvana wanted. That was a little muddy. But once that was sorted, the rest of the process went very smoothly. The car was basically as described, with a few more cosmetic issues than Carvana has said, and it seriously needed a deep clean. I had plenty of opportunity to inspect the car and test drive without pressure before I took the keys. The 7-day return policy is a great peace of mind. I took the car to an independent inspector and everything checked out. Over all, I would definitely buy a car from Carvana again, and would recommend it to others. read more

The Carvana representative arrived on time. He was very courteous and clearly explained the buying process to me. This is the best and easiest car selling experience I have ever had. I definitely recommend Carvana. read more

Excellent service and a fun experience. They took all the nerves out of buying a car. The vending machine was a blast too! read more

Carvana Memphis - My Mini Cooper from Carvana. - Auto Loan Providers Near Me - Memphis, Tennessee

I responded to a Carvana email canvassing to buy used cars. A few clicks allowed me to describe the car fairly and produced a purchase offer. I scheduled a drop off for the next morning. The people who welcomed me were happy and relaxed, 5 minutes later I was taking an Uber home. read more

started looking for multiple quotes to sell my car on Sunday. Carvana came back with the best price. finished offer on Monday night. was able to schedule pickup instantly for Wednesday afternoon for only $40. allowed me to still work from home. they came 30 mins EARLY and took a whopping ten minutes and deal was done. money in my account the next day. one of THE best car experiences ever had. Kudos! read more

I bought a 2018 VW Tiguan. I am happy with the car but there were some cosmetic issues that were not disclosed to me and felt like were hidden. The company is not very transparent about certain vehicle defects and I just want everyone to be aware before they buy from here read more

Sold my 2012 Chrysler 300 online. The process was smooth and easy from start to finish. Used the pick up service and JaMarcus was very courteous and professional. I would definitely recommend the servic. read more

I was really disappointed in my Carvana experience. My car was driven to me, not brought on a transporter. When I opened the door, the car smelled bad, there was greasy hand prints throughout. Food, wrappers, crumbs, tobacco, and cigarette butts in the back and in the cup holders. There were no floor mats or heated seats as the listing stated. The most upsetting thing was to find out that Carvana brought the car on tires that were not rated or safe for my vehicle. The tire shop actually didn't believe that we had received the car this way as the tires were absolutely not safe for that weight. I'm done with Carvana. I could have bought this car from a stranger on the side of the road and had the same experience. read more

Found damage to the vehicle that wasn't displayed on there website at the time of purchase. Filed a warranty claim and it was denied because it is up to the insurance companies to decide if it is worth it to them or not. Found damage hidden by electrical tape and carvana denied any knowledge and refused to fix it. I will never use this company again and suggest that you do the same. Customer service was a complete waste of time. read more

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It's a great car. With low miles and it was very clean!!! Also I haven't had any problems. With the tires or brakes. I'm very happy with the car I chose.!!! read more

I was on my way to my scheduled pick up after receiving confirmation that my vehicle was ready and got a call that the ac was not working and i could not pick up the vehicle that day. I had to wait almost 2 weeks for the vehicle to be delivered. When it was deliverd there a bad coolant leak that they tried to cover up by washing the motor. The ac still cuts in and out and the heat does not work in the back. The check engine light came on and is showing knock sensor faults. They did not complete the inspection bc hardly anything works. The electric running board on the driver side doesnt work and there was A Lot more damage than the description. The vehicle had 3 different brands of tires and a screw holding the plastic cover on the side of the seat on.​ DO NOT BUY FROM CARVANA THEY ARE HERE TO S CAM YOU FOR TOP DOLLAR! read more

Bought a car on 11/16/23 returned the car because it had tons of mechanical issues the warranty covered but would not fix and got an email today 12/08/23 showing the same car that I just returned on 12/06/23 because of mechanical issues has been put back on their website. There is no way they fixed all the problems that car had in 2 days. Do not buy that car they are trying to screw people. It is a 2012 Mercedes Benz C Class for 13,999. That car has a transmission leak, oil leak, thermostat stuck and bad spark plugs. Had the car for 2 days and the check engine light came on took to a repair facility and they found all those problems. SilverRock their warranty company will not pay to fix car. DO NOT BUY FROM THEM!!!!!!!!! read more

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THE WORST PLACE EVER ALONG WITH SILVER ROCK WARRANTY. SUV messed up outside the 7 day window and it's a safety concern. I took car to repair shop that referred me to the body shop. Body shop submit claim just for it to get denied. Carvana and Silver Rock are CROOKS!!!! Neither wants to take responsibility for the car and everyone is reading a damn script! DO NOT PURCHASE DROM THIS PKACE UNLESS YOU WANT A WRECKED VEHICLE THAT IS NOT REPORTED. Issues pop uo after 7 days!! read more

I had no idea it could be this easy to sell our used car. The price they quoted was honored, no haggling or last minute changes. very pleasantly surprised. read more

trying to talk with customer service was a nightmare! we had confirmation of delivery date and was not delivered. No call, text or email informing us. We finally arranged pickup and two days later one tire was losing pressure. took to our local tire dealer and tires were rated 4,4,4 and 2 out of scale of 10. everything else was fine. Just disappointed with lack of customer service and ability to understand them over the phone, delivery fiasco and condition of tires! read more

My experience was great I did my paperwork on line, dropped my car off. my husband followed me there . the team member test drove, I returned the keys and I went home. no questions asked. best transactions ever thanks Carvana. I just purchased my second car I will pick it up Monday it was smooth as well. read more

Process was easy and professional. I have told friends and family how easy it was . A live human answered th eohoine when I had questions and follow up was also thorough read more

I had a long, drawn out process with Carvana that was frustrating, to say the least. The first vehicle I purchased was a 2014 Jeep Compass. Once received, I realized that this particular vehicle wasn't what I was looking for so I asked to return the vehicle and choose a different one. I picked a 2012 Honda CRV, and I was suppose to pick it up on a Wednesday and return the Jeep Compass at the same location. On Wednesday, I arrived to pick up the new vehicle, and it wasn't there. The sales person stated "I didn't know you was going to arrive this early." My appointment was at 0930. He stated that they was suppose to receive the vehicle the night prior, but didn't. I was frustrated because no one informed me of this. I had to clock out from work to drive to get the vehicle. He asked me if I could hang out for 2 hours. Definitely not! Let's back track to a couple days before that. I was told that the Honda wouldn't be there on the original date. I called Carvana to see what I needed to do since if I wait to pick it up, I would be going past my 7 days with the Jeep. The lady I spoke to told me to go ahead and return the vehicle. I took the Jeep to them and they wouldn't even take it. Told me to leave and bring it back in two days when the Honda got there. I am extremely irritated with Carvana, and this is partially the reason why I stuck with the Honda. I just can't deal with them anymore. It was a rough week for sure. read more

I would give 5 stars but there's always room for improvement, Great job on a wonderful new experience of car purchasing, pickup was super easy and fun!! read more

I had some issues at first with Carvana but let me tell you everything has been remedied to the utmost of my expectations. They went over and above to solve the issue of getting my plates in a state where there is no Carvana services available. I had a concern about the passenger side door. The problem was handle by Carvana better than I expected. If you are thinking about buying a car this online options is wonderful as you can look through their inventory and read all of the details about a vehicle and see photos inside and out. I would highly recommend this car buying process. However, I would advise you to be patient as this will not be like any other car buying experience you have ever had. read more

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I am not real happy with Tempe carvana . Your auto ins. Co. Discriminates against seniors, and of course they deny the truth. My car was delivered with NO bill of SALE, NOTHING TO PROVE IM THE OWNER. Could not drive until I got it 4 days.i really believe they went out of there way to be nasty to me. Why am I charged almost $300 for delivery? I live ten miles away !! read more