I had an oil changed only for $59.95. However, there were some hidden fees. Shop fees and 2% on credit card charges. Plus, taxes which came out to be $75.16. What a big difference in cost. And I had to make an appointment. I should just went to an independent oil changed retail store with my coupon and no appointment. The only good thing was the service advisor was friendly. read more

I absolutely do not recommend this dealership, especially because of their service department. I have taken my car there several times for different issues, and they were never able to give me a clear or concrete answer. Eventually, their response to everything became, "It's normal." Apparently, every issue that I, as a customer, notice in a brand-new vehicle is considered "normal" by them. They even told me that if I wanted the issue fixed, I would have to pay out of pocket to replace a part that, according to them, was still perfectly fine. I ended up taking the vehicle to another dealership, and it turned out that the issue was NOT normal. On top of that, it wasn't even the part that the first dealership claimed might be showing wear. In my experience, they also did not perform thorough testing or properly investigate the issues I brought to them. Every time I came in with a problem, I was told that they had other vehicles with the same issue and that it was therefore "normal." So be careful about what vehicle you buy from this dealership, because apparently many of their vehicles have the same "normal" problems. read more

I scheduled a Saturday morning appointment to address two recalls on my vehicle, and upon arrival, I was quickly attended to. The waiting area is both comfortable and well-equipped, with ample power outlets for charging devices or getting some work done. There's a quiet zone as well as a separate area with a TV. Complimentary coffee, tea, and cocoa are available. Overall, I'm pleased with this dealership and have consistently had a positive experience, from the day of purchase and every service visit. read more

customer service is horrible didn't care to correct there mistake and made it seem like it was my fault

I have been far from satisfied with my purchase from AutoNation. In August of 2025 I purchased a used 2018 Chevy Colorado that has been the bane to my existence ever since. Since my purchase, the vehicle has been out of my possession about half of the time I have owned it. It originally was in the shop for over two months to have a complete engine reseal because it was leaking from so many places it was best to remove the entire engine and reseal everything on it. This is something AutoNation should have found and then fixed before this truck was ever put on their lot to be sold. After this two-month ordeal where I was without a vehicle, I had contacted the dealer, AutoNation Honda 385 and was offered $200 of the $400 warranty deductible for the repairs, that was an insult to me considering AutoNation should have already had this repair work done before I purchased the vehicle. After this issue was "fixed" (surprise, its still leaking) I was able to drive the truck for almost a whole month before another issue reared its head, this time a transmission line failed causing my transmission to lose about 2-3 quarts of fluid. It was topped off by the service center AutoNation recommended to me and was called "fixed". I raised concerns for my transmission and was quicky dismissed. Now cut to April of this year, The truck's Torque convertor is failing suddenly (I wonder why) and there is also an AC leak, a Front pinon seal leak, Timing chain replacement, and my high-pressure fuel pump is leaking. The repair estimate from the GMC dealer who is approved to work on my vehicle is over 13K in repair fees. This is outrageous for a vehicle I have purchased less than a year from today and now I am on the hook for all the repairs because AutoNation can't take ownership of their negligence of this vehicle. There is no way it's possible this truck was inspected for issues prior to it being sold to me. The leaks originally found were so egregious and obviously the mechanics were blown away the dealer didn't already fix the issue. There have been no shows of good faith, no attempts to meet me in the middle, and no accountability taken from AutoNation for my suffering and financial strain because of this. Now I am left with a 13K repair bill on a vehicle worth 15K, I cannot trade it in, I cannot sell it (because who would buy it) and I cannot drive it. They have been attempting to find a "steal" for a trade in per the used car manager. The trade in value they are offering is 7K at the absolute highest with is another insult considering the reason why the truck has lost value is due to their negligence. Now I am stuck under a loan and a vehicle that I can't use but must pay a note on plus full coverage insurance. I am not made of money; this will bleed me dry because I'll still have to find alternate transportation as well as continue paying monthly expenses for this paperweight AutoNation sold me. Buyers beware of their used vehicles; they will try to take advantage of you wherever they can and then hang you out to dry when you are stuck on the side of the road because it broke down. I will be also contacting the BBB about this as I have said, AutoNation has made ZERO attempts to make this right for their customer. They only took my money and then cast me aside. read more

The worst experience. They wasted 3 days with my car and accomplished nothing. Instead of being apologetic the manager told me everyone makes mistakes and they have tons of awards for great service. I guess they gave themselves those awards. In order to get updates I had to call and check myself. Communication is so poor. Also terrible customer service. You walk in and they don't even acknowledge you. You just stand there while they continue typing and ignore you. Please do not buy from here and save your sanity. read more

ODD! Just Odd! It was like they did NOT want to sell me this car. Or did they not want me to hear it start "cold" / unplanned? Was it them? Or was it me? RED FLAGS! I happened to run across an ad for a pre-owned Honda with manual transmission -JUST WHAT I WAS LOOKING FOR (I already have an SUV & truck at home & I was just looking for a commuter car -maybe with a stick for some fun?) First (on a slow Monday afternoon) I inquire about the car at the desk and wait for a sales consultant. Then, after showing the info to the Sales Consultant, I was told that THIS CAR DOES NOT EXIST at this dealership. They tell me that they do not have any manual transmission Hondas on the lot and that I should never trust 3rd party sites -only their Honda website. I leave and research in my car, only to find the car IS IN FACT also on their Honda webpage. So, I went back & showed them the car on the Autonation Honda webpage & asked them if it could be looked up -perhaps it was somewhere else. Again, they said they NEVER had it & DON'T have any stick shift Hondas. I went back to my car again, but I still didn't leave; I stayed to do more research. Soon, the Sales Consultant came out to meet me and said, OH -we found it! It had recently been cleaned. It was parked by the side of the building. So, finally, I went to check out the unicorn I have been seeking. I was surprised at how nice it looked! It was extremely clean -inside & out -even the engine appears to have been washed clean! I asked for a test drive. While waiting for the Consultant to return with the key I inspected the vehicle as best as I could (without starting the engine.) I was out there so long, I was cold & had to come back inside to warm up. There, the Sales Consultant apologized and stated that they could not find the key! REALLY? If it were just the key issue, maybe? Perhaps there is a great level of disorganization? OR Do they not want me to purchase this car? Are they reserving it for someone else? OR Is it not in a condition to be started? IDK? Further: We exchanged numbers & I asked for me to be contacted by text message when they found the keys & I would return. To this day, I am STILL WAITING FOR THEIR CALL. Very sad! read more

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This dealership is dishonest and takes advantage of customers who don't speak English well. They sold my friend a car advertised at ~$49,000 but charged him ~$54,000. On top of that, they added about ~$10,000 in maintenance and warranty packages. We asked for the maintenance and warranty packages to be cancelled. The dealership promised to do so but never followed through. John Williams was extremely rude. He ignored me completely, refused to answer any of my questions, and did not even look me in the eye. Instead, he only spoke to my friend, even though my friend struggled to understand English. Both Honda Finance and the maintenance and warranty provider confirmed they never received any cancellation request. The dealership has ignored all calls and voicemails since then. I gave them one last chance and called the dealership again. They said they would make sure John Williams calls me back. It is now the end of the business day and I have not received any call. Avoid this place if you don't want to be taken advantage of. read more

I bought a car from them, they were supposed to have done an all-point inspection. Needless to say, I have had my car for one month and it needs a transmission. read more

Horrible customer service. The guy at the service acted like he was doing me a favor! Absolutely ZERO COURTESY!! I'm taking my business elsewhere going forward. Oh, on top of that get up charged on a discount offer they had with some BS! read more

I've been coming here since I've bought my car and never ran into any issues until my last oil change. The service tech forgot to put the plug back on! Luckily, it was caught in time, and I could go back the next day. I thought at least I would have been given a free oil change on the next visit. I see they've changed the staffing around, which is ok but now I have to learn these new personalities! Making an appointment was easy, so no complaints there. The minor mishap could have ruined my experience and my car, but I won't let this one experience stop me from coming. read more

Service department is a joke. My appointment was at 9:00am to get my front windshield tinted and have my front radar realigned. 3hrs after being there I'm told my extended warranty doesn't cover the realignment. I tell them to go ahead and do the repair, thinking they must have been tinting the windshield in those 3 hours. WRONG!! Now, an additional 4 hours have passed and my car is finally ready. The windshield still isn't tinted and then.......I get home and the cover to the radar wasn't even put on!!!! 7 total hours of waiting for basically nothing. Absolutely ridiculous!!! read more

Truly the blind leading the blind. I waited, over the course of 2 days, 10 hours to have 2 front brake pads and rotors replaced. First I was told that it would be a 5-day wait for the pads, but told an hour later they could do the work the next day. Epic failure. The service manager is also a joke, smirking and shrugging his shoulders after I waited 6.5 hours today. Steer clear of this place! read more

The service department is terrible they don't care about you or your time They honestly do not know how to do anything but oil changes here And don't know how to rotate tires let alone fix any recalls or issues on your vehicles And if you're Hispanic they will look you up and down and assume that you don't speak any English . The parts department manager is Rude Asf As soon as you ring the bell for service he will come out frowning at you like you had just woken him up from his nap stay away !!!! read more

Walter had a terrible attitude towards me. Swirl marks on car when it arrived and when I asked to get it buffed before accepting, he took a towel and rubbed it around. I told him that's not how clear coat works and kept trying to convince me it was fine. Luckily, the manager took over the situation and said it was no problem. To get it bugged out. I came back the next day and car was better. Walter tried to buy me a tank of gas in exchange for a good review. However, i did not have a good experience with him. He has not contacted me about my tags in over a month and they are expired. I have called and informed the nice woman at the front desk. My main complaint is how this particular salesman spoke to me. I will be buying from the wolfchase location next time. read more

Walked in on a Saturday afternoon, looking for an accessory for my CR-V. I walked in the door...no one greeted me or asked me if I needed anything or even tried to sell me a car!! I went to the service counter, but no one was there. There was a sign that said "if you need parts ring the bell". I rang the bell 4 times. I waited over 10 minutes, with no response or acknowledgment. While I was waiting, I was able to find what I needed on line and ordered it. As I was leaving I expected someone to say something or ask me if I needed any assistance but still no acknowledgement of my presence. Worst customer service ever. We will be in the market for a new car in the near future, but I will not be looking here. read more

I brought my car 6 times to get a strut replaced. Yes, it took 6 visits for them to diagnose, order the correct parts, and install. Honda corporate ended up having to come replace the part themselves. They filed for warranty reimbursement on a non-existent repair. I was going to let this saga go unmentioned, but they left undershield bolts off on two different occasions. I know they are busy, but Honda designs these vehicles with particular intentions. $2 worth of bolts should make it to the trash can because the tech is too lazy to screw them back in. If they'll lie to Honda, they will surely lie to you. read more

I received a recall notice from Honda stating that i had 3 open recalls on my Ridgeline. I went on the Autonation 385 website and tried to schedule service. I was told that I had to call to schedule recall service. I took my car in today with an appointment scheduled for 9am. The service advisor was courteous and told me the three recalls were all inspections that take roughly 5 minutes each. Once inspected, if it failed, they would order parts. They could not estimate how long i would be waiting so i decided to leave my number. I also asked them to do an oil change and tire rotation. At 1:30pm i called to see what the ETA was as i was hoping not to go during rush hour. I was told that they had not gotten to me yet and that it was likely they would not. If i wanted to leave it overnight, they would get to me the next day. When i pointed out i was skeptical since i had an appointment and they hadnt gotten to me. I was told that they had a lot of walk-ins and that the people in the waiting room get priority over those that leave their cars. When i asked the purpose of making an appointment, i really got no answer. When i arrived to retrieve my vehicle, i was told that "if i wanted to wait an hour or so, they could get the oil change done and complete the inspections." I am pretty sure I will not be back at this dealership. I noticed their approval rating on this site is 2.5 out of 5 stars. I would say that they earned it. read more

Great service before the sale. The sales staff treated me respectfully throughout the transaction and priced my vehicle fairly, eliminating the need to haggle. The salesman was humble and personable and didn't pressure us. They offered a three-day return period, which was ample time to have it checked out by a third party. The car was checked out and was in perfect condition. Prior to titling the vehicle, I moved to New York. Their registration requirements are substantially different than registering in TN, but Stephanie was incredibly helpful in getting what was needed to me, even FedExing the necessary documents. It was superior customer service and exceeded my expectations! I would absolutely trust them again for my car-buying needs. read more

I want to place emphasis on service associate Mr. Higgins. His customer service is nothing less than VIP treatment. Until this day, he assures that all of my needs are met as a customer. He exhibits honorary and exemplary customer service. -F read more

I am finding out more and more about their bad customer services on making a correction on the all the paperwork that we signed off in the financial office were incorrect on the home address and county in which we live. They were never correct after several communication to the salesperson and finance manager. They were to tell the title office at the dealership to make the necessary errors that were made by the finance manager. They are bunch of lazy people. We had to call title person directly to get the paperwork fixed in order to get our registration and license plate. There is still a delay with the process. The title person needs to straighten up something else with Honda Financial Service. The DVM denying the paperwork on something else. What a joke! read more

The female service writer barely acknowledged me when I came in. I wanted to get a differential fluid change but decided to just go elsewhere. Surprised how unprofessional. read more

Do not trust any of the people here that work in this dealership. What do you expect from a dealership. The whole staff must had a bad day. They don't smile or even acknowledge that you exist. They have never been honest when selling cars. They are bad in customer services. The GM is really a dishonest person. He does give a correct answer and make up any twisted statement on making a deal. Time to walk. He is their top person. I hope the owner of AutoNation take notice. read more

4.6/5 3,512 reviews Autotrader 4.6/5 3,419 reviews DealerRater 4.7/5 1,079 reviews Google review summary 5 4 3 2 1 4.5 (2,961) Reviews All CRV74 job68 accord49 test drive33 +6 Sort by Most relevant Newest Highest Lowest Jason Barron 2 reviews a day ago NEW Overall, probably the worst automobile buying process I have experienced. I live about 90 miles from the dealership. I had an agreement on an out the door price that included some accessories. After an agreed time to close the deal and and ... More Leodis Williams 3 reviews a day ago NEW I recently took my Accord in for service. As usual, I am assisted as soon as I enter the building. My service advisor Christopher Higgins is great. He is always up to date on the service that my car needs. He is always helpful answering any ... More AutoNation Honda 385 (Owner) 20 hours ago Hi Leodis, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Honda 385! Thanks again for the recommendation, and have an amazing day! Loretta Dale 2 reviews a week ago NEW We had made an appointment for service on our Honda Odyssey. Dave greeted us promptly and got things started. He asked if I wanted to have tires rotated and I did. While we waited Adrienne and Austin, who had assisted us in purchasing the ... More AutoNation Honda 385 (Owner) a week ago Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help. Joey Reed Local Guide·61 reviews·54 photos 2 days ago NEW I made an appointment for an oil change. The service person I spoke with was courteous and thorough. ... More 1 AutoNation Honda 385 (Owner) a day ago Hi Joey, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (901) 209-1308 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon. Jason Barron 2 reviews a day ago NEW Overall, probably the worst automobile buying process I have experienced. I live about 90 miles from the dealership. I had an agreement on an out the door price that included some accessories. After an agreed time to close the deal and and pickup the vehicle, I arrived and the original salesperson was not there without notification, the other representatives did not honor word my price nor accessories , even after talking to the original salesperson, nor my word until I showed them actual texts, which I found out they already has on their computer in addition to their phone. The agreed price was finally honored after the issue was escalated. The original salesperson said the accessories would be added before my arrival, but they were not. He said it was just awaiting the repair department to install them, however it was later discovered the all parts were not there. He said it was Instead of being able to drive off, I was asked to drive back, 90 miles each way. The dealer did agree to deliver the vehicle the next day. The next day I was notified the accessories would not be installed for 4 more days due waiting on parts. When the delivery finally occurred, i noticed the odometer was over 250 miles for a 90 mile drive from 10 miles odometer reading on the contract. It is not clear how an extra 150 miles were on the vehicle. Also it was discovered right after the delivery person left the front splash guards were missing. I called that moment and over the course of the last 2 days ago, I have called and left many voice and text messages to two salespeople, sales manager, and one to the general manager and have yet to receive even 1 response regarding the missing front splash guards. A $65 value. There were some comments made to during conversations that I will not include, but were not well received. It has been a headache since I first arrived at this dealership. Lack of trust, lack of communication, lack of clarity, lack of commitment, lack of customer service. As mentioned, I am already awaiting a call back from the GM. 1/4/24 read more

Horrible customer service! Front office and service personnel have no communication. I called the day before to see how long it was going to take because I was traveling in from out of town. I was told it was going to be about two hours but they would try and get me done as quickly as possible so I could head home. Showed up the next day and sat for over 4 hours. Asked after two and a half hours how much longer but didn't get any good answers. By the time I left they had only started on it and claimed they were told it was a drop off. So the front desk never told them in the back that I was waiting. Very poor customer service. I DO NOT RECOMMEND! read more

Paid cash for a vehicle, although happy with my SUV, the customer service is a joke. It's took over 6 weeks to get a tag. Only got it then because I was leaving the area. Then when I did it was the wrong type of tag. Every time I call to speak with the Sales Manager, I'm told he's in a meeting. I guess meetings are more important than Customer Service. Save yourself some headaches go somewhere else. read more

ISSUE SUMMARY - WE BOUGHT a (NEW) 2013 Honda Civic from 385 AUTONATION HONDA dealership. Great car but car wouldn't start in our driveway. The voltage on the Honda 100 month battery was 10.5 volts. I consider this battery failure. I brought the car in to the dealership for repair by jump starting with my Honda Pilot. Later that day , I was informed that AutoNation 385 would not consider any warranty coverage for the battery. I spent time speaking face to face with the service manager but to no avail. I spent $215.00 replacing the battery ... Why ? The battery has well seen " 100 Month Warranty " sticker. Stuart read more

Stay away from this place, at least the parts department. I am in the automotive industry, and this place is out to price gouge. Went in to get a price on a fog lamp assembly for my moms 2019 CR-V full knowing that the dealer cost is $55.18. I expected it to be at the most $96.00 even though I can order online for $68.00. Gives them a 75% markup. The parts guy tells me that it's going to be $132.00. Total rip-off and price gouge. That's a 242% markup. What a joke. read more

Don't ever pay for the dealer addendums at an AutoNation store it is nothing but profit! And they would not sell me a vehicle without it? Cash deal so I didn't have to qualify for anything! read more

AutoNation Honda 385 - Those 3 items are worth 0! - Car Dealers Near Me - Memphis, Tennessee

Management is lazy, and is often very little help to its associates when needed. They don't do much more than sit behind the sales desk, cracking inappropriate jokes, and on their cell phones. It's rare they're actually working. While most of the sales associates are fun and knowledgeable, there are a couple that are way too aggressive. I've watched customers walk out because their associate theoretically put a gun to their heads and said, "Sign or die." They openly discouraged research, and to quote the general sales manager, "Customers are stupid." Buy elsewhere. read more

Horrible service. Never get the tech I make An appointment with. Wait time over 5 hours only to find out the agent, Kacey, left while I'm waiting. She did not explain what was wrong so someone could fill in. And she was nowhere to be found for over an hour. When I spoke to manager, Jay, he acted sympathetic but would not offer anything for the inconvenience. He said I received a discount which wasn't true. I received a few dollars off my air conditioner charge because the system cost was less than I was quoted. That has nothing to do when discounting me for the inconvenience and time and income I lost from work. Absolutely unacceptable! Unfortunately they are the only Honda dealer nearby but at this rate it might be better to go farther out to another location for better service. DO NOT GO HERE! read more

This dealership is terrible. I had a 7 am appointment due to my work schedule. Two hours later, my car still had not been touched by a technician. Don't buy a car here or come for service on your Honda. read more

His name was Austin. He grabbed us up just as our feet hit the pavement. My son was there to test drive a Honda Fit. Test drive. That was shared with Austin at the onset of our encounter. The first vehicle my son saw was the 2018 Honda Fit EX. Instead of showing that vehicle, Austin directed him to the LX. I didn't appreciate being sent to the cheaper car at all, especially since it wasn't Austin's money being spent. We went inside, and he took the pertinent information and we proceeded with the test drive in the LX. When we returned, he asked immediately about a downpayment. Now, I'd been through this process with my other child just the year before. She walked away with a brand new car, no money down and 0 percent interest. Plus she had a college discount which, in this case, Austin knew nothing about. In the near 100 degree heat, he finally offered us some water - all three of us. When he returned with the "deal," it was ridiculous, offering things we didn't need. The interest rate presented was 8 percent. I asked why it was so high because I knew my child's credit score was tapping 800, and he had a legitimate job making almost 60K a year at 24 years old. After he kept rudely dismissing my son who happens to be a trans man, I kindly told him his questions needed to be directed to my child and that I wasn't financially responsible for the purchase. Well, my son finally said he was going to just wait. Austin then asks with complete nastiness, "Why did you even come in here?" To maintain my professionalism, I dismissed myself, taking my water with me. I was informed by my children that Austin took their water back. This dealership boasts gender-neutral bathrooms but has missed the mark on diversity training. My son's first car buying experience shouldn't have been this way. His name was Austin. read more

I got lucky and saw a Toyota Tacoma one morning, and surprisingly it didn't sell before I got off work. The process was reasonably fast and painless, and Mrs White was excellent in handling any questions I had. The truck itself has saved my bacon already; between blowing two tires in one day on my car, and now needing a wheel bearing, it's had to serve as a daily instead of the weekend/work vehicle I'd intended. It's also hauled off a load of junk, and more is planned shortly. More importantly, and this is why I waited a couple of weeks to write this review, they DIDN'T sell my phone number to loathsome spammers like the last dealership I went to. This is very important to me, as I am far too busy; and my cell phone used for far too much work, to be dealing with constant spam calls like I did after I bought my car from Sunrise. I think everyone has had plenty of problems with spam calls in recent years.and not having the dealership sell my phone number and other information out to every scammer in existence is a godsend. read more

Thief.... manager Phillip is a thief. This is the second time this dealership has done this to me..... On the phone they offered me $5000 for my tread in (car was dropped here for repair, so they must have inspected my vehicle). When I reached to dealership (left my work and asked the guy to make sure don't waste my time)Phillip offered me $500 then he came with $1500 offer for trade in. Isn't that you call thief? read more

No good, bring car two time to go there , many reason said no, after two year warranty , never go back

To all prospective customers of AutoNation Honda at 4030 Hacks Cross Road Memphis, Tn 38125. I can almost guarantee this will probably be the worst car buying experience you will ever have too. I've made purchases from AutoNation stores in the past and therefore what I'm about to tell you has to be happening without the knowledge of Mr Mike Jackson or anyone of authority outside of this particular location. I drove from Atlanta Georgia to Memphis Tennessee to purchase my daughters 1st car.......... We stopped by AUTONATION HONDA 385 to check out a vehicle that my daughter and I had came across online. From the moment we arrived at this store I immediately started to feel as if nobody really wanted to help us. We were told by an acquaintance to ask for ALICIA WHITE. She greeted us and after we told her which vehicle we were interested in, she gave us the keys, we drove the car, came back and told her of our intentions to purchase it. She then left to go and attend to another customer that she was working with and didn't come back for literally about 30 minutes. After I insisted someone come to assist us or I'd just leave, a manager by the name LAWRIE BUSH came over. He was one of the most impersonal and unaccommodating people I've ever met. We decided to proceed with the purchase simply because at this point my daughter had fallen in love with the car. Icing on the cake. Finally, after becoming exhausted with the process and agreeing to the numbers I was introduced to the finance manager JOHN WILLIAMS JR. He came to the table where we were sitting to give his presentation on finance products such as extended warranty, gap insurance etc. Once I said to him that I was not interested in any of the products, he became very arrogant and then told me that he wouldn't allow his daughter to drive a car with such high miles in the first place. (Along with a slew of other insults). He then told me about a lower rate that I qualified for however he told me that I could only get it if I purchased a warranty. These are just a few of the things that made this the WORST CAR BUYING EXPERIENCE EVER. P.S. I am having a problem with a tire that was noted the night I purchased the vehicle however I can't even get a return call. DO AS YOU WISH BUT MY ADVICE IS THAT YOU STEER CLEAR OF THIS DEALERSHIP AT ALL COSTS read more

My car which still is under warranty would not start, I tested the battery (which checked good) and then had it towed to the dealership. I was then told it would be 10 days before they would even look at the car and would not give me a rental (because no one had looked at it yet.) After a complaint that 10 days was unacceptable since the car is under warranty they told me it would be 5 days. I will never buy a Honda again, I understand that cars break, but they have a responsibility to at least process a issue within 24 hours. read more

My car key battery light was flashing so we went to closest place to check it out . An employee wandered up to us and wasn't sure where the battery tester was, finally located him and we were told it was at 40 % so we needed a battery and to go inside and he would get someone to fix it. We went inside , just standing there, no one asked us what we needed, finally we asked the person behind one of the desks to help us and we were told to sit in waiting room . After a while we were asking about the car as we saw it had not been moved ; the person named Sierra told the man asking for us that we had to wait a while because there were 2 people ahead of us, customer service is not their forte'. After getting it fixed, they mentioned something else might need to be fixed and before we could ask about it we were told they were too bz to fix that today, since another date of time for an appt was not mentioned we decide they were too bz for us altogether, went to Ck out and pay to Jessica she was the only courteous person) Their lots were almost empty, no new cars on lot and there was 1 person in waiting room aside from us and a few employees wandering around, other customers have surely experienced this lackadaisical attitude , certainly we were not the only ones experiencing this. We will not go where our business is not welcomed and these people should be happy they at least have a job. read more

Bad customer service. I bought my hybrid there. when it broke down and no other car repair place wanted to touch it, Autonation told me that they are short staffed and the car cannot be looked at for 2 weeks since they have a filled calendar with maintenance appointments. When I asked why they don't take cars in for emerge, I was told :" we are short staffed due to the pandemic". read more