Spent 2 hours waiting in line. Was moved from the center lane to the right lane. 6 cars that came…read morein behind me were serviced in the center lane while I waited. After the 5th, I spoke to an employee who was very courteous, explained that I had been waiting an hour and 40 minutes at that point. Also that I had another appointment in 20 minutes and was I going to be serviced in the next few minutes. He said yes. I waited another 10 minutes while yet another car was pulled into the center lane and serviced. I left and will not be back. I have ONLY used this location for all my oil changes. A loyal customer has been lost, but no one will care.

An oil change is a chore I hate doing. Staff here made it so easy. Drove in and got service within…read morea few minutes. Staff was so friendly and helpful. Everyone that worked there seemed to enjoy their jobs and help each other out. $65 for a full synthetic oil change for my midsize car. Checked all my tires and fluids. Even offered to clean my windshield (which I would have said yes if I didn't have a crack in my windshield). Make sure to get the $10 off coupon available online or 25% off for military/ride share drivers.

I visited your Collierville location for a oil change on 7/21/2026 at 12:00 p.m. The guy that…read morewaited on me was rude and unprofessional. He said they was busy and it would be an hour wait but I was willing to wait. He never came back to give me the status. I ask some of the other staff to check and they was not friendly either. I have brought my car to your establishment in the past but it had been a while. He insinuated because I hadn't been to you that I wasn't taking care of my vehicle. All the staff seems to have the worst attitudes and I am not sure if it's racially motivated but I am uncomfortable. There were people that came after me but got their vehicle back before me. I feel I should have been notified of the status Instead I had approximately a 3 1/2 hour wait. I won't be back to that location. I have a 2015 Nissan Altima.

This particular Gateway location, on Poplar, is hands down the best place to take your car to…read morehandle tires and general maintenance. They are lovely here - the customer service is phenomenal and they are HONEST to a degree rarely found in this industry. It's always pretty busy, and they don't take appointments - it's always first come, first serve - so I usually try to make it in as early as possible, but I've never had to wait an unreasonable amount of time. I know that if I drop my car off in the morning, they'll have it ready for me by the end of the day. They are never trying to gauge you on price - many times I have come in expecting to replace a tire and they've told me it's unnecessary; instead, I've left with a tire patched and paid nothing. Because they are so wonderful here, my whole family really makes an effort to bring all the business we can to them. I'd rather deal with Gateway than a dealership any day! We stumbled upon them about five years ago and we will continue to bring our cars to them as long as they stay in business.

Really friendly, competent and courteous young people who enjoyed working together. It was…read morerefreshing to experience folks just trying to do a good job. And they changed my oil in a reasonable amount of time and kept me informed about where they were in the process. Aired my tires. John and staff were delightful.

Excellent service..quick and easy even in the blazing heat! Friendly techs, no upsells.read more

My number 1 go to shop for an oil change since 2012. I never had an issue with the service…read moredepartment its always friendly and helpful.

Summary: 6/9/22 Got an oil change, on the drive home my skid pan fell on the express way which…read morecaused Damage. Talked to management and returned on 6/10/22 to address the issue was told everything was screwed on correctly now. Once the rain subsided I looked under my front bumper and notice zip ties. Which is an indicator that there is enough damage that even a screw couldn't fix. At this point I will not return and will motivate others to spend their money where a company focuses on quality over speed. What a birthday present

The quality of work is horrible and overpriced compared to other shops. Often end up paying twice…read moreas much to fix problems they created.

The mechanic I usually take my cars to is almost to Bartlett and I wanted to try something close…read moreand in the CY neighborhood. I came in looking for a convenient, quick change on my brakes. I knew that was the problem. I also knew the car I was bringing was an older "clunker" that I did not want to invest much into for repairs. Upon arrival, I attempted to explain this to the receptionist. She didn't even make contact with me, but instead just told me that the mechanic would take care of things. I should have insisted on speaking to someone but I wanted to trust the process. When I received the quote, I knew it was way off. I reached out to my mechanic (who also has Yelp reviews of 4.6+ as well) and asked if it sounded strange. He said he could beat it by $400, and probably more. I picked up my car (which still cost me a $125 diagnostic service fee) and took it to my other mechanic who did the work for $800 less. I'm sure The Hub stands by their work and their quote, but that is just so, so far off and a bit toned def to this customer's needs. All your receptionist had to do was listen to me and consider my request, but instead, you lost a potential new customer from the CY neighborhood. I hate that because I want to support local joints. From what other reviews say, this is a highly reputable place to take your vehicles -- so I can't argue its quality. I can only warn the consumer of its seemingly astronomical, pricey quotes.

Impressively bad!! Workers all sitting in their cars when I pulled up. They were visibly annoyed…read morethat someone had to assist me. They took one look under the hood and said they couldn't help. (Late model Audi). The shop and parking lot was filthy.

I used to go there for oil changes, but they are what we used to call a Clip Joint. They were…read morecharging me way over $100 for an oil change. Then finding other things to charge me for. The last straw was when the tried to tell me that my one month old battery was in need of replacement. The cheapest wind shield wipers they could sell me were over $40. I won't go back there again. The people who work there are over the top rude.

If I could give this place a negative star then I would. I own a mx-5 and it would leak oil over…read moretwo months. I took my car in and after that oil change and the oil leaked out in three days. they have taken no responsibility for why this happened after they changed the oil. on top of this the manager is rude when you confront them for the problems caused by their shop. do not take your car to this location unless you want it screwed up. I will never go to another jiffy lube due to this experienc.

In and out in 15 mins and cheaper than my dealership, Jim Keras. Keras usually takes about 2-3…read morehours and ruins my day. This is my joint from now on.

I absolutely love using this shop. As a single woman, it is sometimes hard to know who to trust…read more But these guys are awesome. I trust them. Their work is great and their pricing is more than fair.

You cannot beat Stigler for quality work! He will not sell you anything you dont need…read more Warren Bartlett

Had a rough start with them, but they eventually made it right. Will continue to use Firestone in…read morethe future.

I visited this Firestone couple weeks ago to get my front rotors and pads replaced. I gave them a…read morecall and they quoted me a little over $600 but i agree due to it being over 100 degrees and not wanting to get out in the driveway and do it myself I was fine with the price at the time. When I arrived at my appointment time I handed my keys to the so called manager of the place also the same guy i spoke with on the phone beforehand and didn't get my truck in a bay for hour and half after my scheduled time. Once they got it in they looked over all 4 rotors and pads and ended up saying the front 2 rotors and pads are not good and (in their professional opinion) said the front caliper was stuck on the rotor and gave me a new quote to replace rotors, pads, and caliper and brake lines for a grand total of over $2,000 lol. I told them to put the tires back on the truck I will not pay for that. Went to autozone and got rotors and pads for the front and did it myself in the driveway and no issues whatsoever with the calipers or brake lines. These people that work here are scam artists and highly recommend taking your hard earned money somewhere elsewhere and have zero knowledge of how to properly inspect or work on vehicles. P.s - when they put my tires back on they tighten the lug nuts so tight i couldn't get them off with a ratchet with a 6ft breaker bar jumping on it just because I didn't go with there suggested service.

I always use take 5 oil change on Poplar. The staff are friendly and knowledgeable. They work hard…read moreand fast. I never see anyone just standing around. I have received nothing but top service at this location. I highly recommend this location. A few names that come to mind this last change are Jeremy, Mason, Ethen.

I've been to this specific Take 5 (the only corporate owned location in Memphis) several times and…read morehave been blown away every time by the quality, kindness, and urgency the employees show. It's always less than 20 minutes to get serviced, and the staff could not be more friendly. Props to the managers and staff