Took my truck in for service and to fix a recall. Sal was the one who helped me out - he was a professional and straight shooter. The service department was busy and I dropped my truck off late afternoon, but they were still able to get it done before closing and saved me a trip back the next day. Truck came back clean and running great with issue fixed. Will definitely come back for the next one. Thanks to Sal and the team! read more

AutoNation Ford Memphis Service Center Add a photo AutoNation Ford Memphis Service Center 4.3 (255) Car repair and maintenance service in Memphis, TennesseeOpen Overview Products Services Reviews Photos By owner About Google review summary Reviews All oil15 truck14 dealership11 service advisor9 +6 Sort by Most relevant Newest Highest Lowest Samantha Ackerman Don't waste your time with these people! They had my car for 2 months and it is worse now than it was when I dropped ot off. Now that they jacked me around for 2 months, my warranty is out, so im going to have to pay someone to diagnose ... More Lauren Kiger 4 reviews 4 days ago New Used their service center and online appointment system. Signed up for a recall, a $46 oil change, and a $22 tire rotation. They called and said that on their end the appointment just said, "for services." I told them what services I ... More AutoNation Ford Memphis Service Center (Owner) 3 days ago Hi Lauren, thank you for bringing this matter to our attention. If you are willing, please call our General Manager at (901) 209-1259 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future. Taniya Key 1 review 3 weeks ago New The oil change service was excellent from start to finish. The staff was professional, efficient, and friendly, making the entire process smooth and hassle-free. They explained everything clearly, completed the service quickly, and even ... More AutoNation Ford Memphis Service Center (Owner) 3 weeks ago Hi Taniya, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road. KL Johnson 2 reviews a week ago New I booked a service appointment for 9:00 Tuesday morning on May 20th for a recall and brake work and dropped my car off at that time. Only part of the work was completed and not until Wednesday May 21. When I called on Wednesday to check ... More AutoNation Ford Memphis Service Center (Owner) a week ago Hi, thank you very much for sharing these comments,. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (901) 209-1259. We hope to hear from you. Samantha Ackerman 14 hours ago New Don't waste your time with these people! They had my car for 2 months and it is worse now than it was when I dropped ot off. Now that they jacked me around for 2 months, my warranty is out, so im going to have to pay someone to diagnose and repair it. Supposedly mike, the lead mechanic/shop foreman, whatever he is has been on it and everything is "normal". Its "normal" but its gotten worse since you had it, please make that make sense for me. So now not only does my transmission make a horrible noise, now my car jerks like he** when you put it in gear...but according to Mike, that's normal. What really should have told me all I needed to know about them is, when I dropped it off I had a nail in my front driver side tire, picked it up 2 months later, there's no nail, and not one single person said anything about it...I mean did yall plug it, patch it, what? Shouldn't yall have mentioned that?! And don't bother calling them, 10 times out of 10 they will NOT answer the phone read more

Your Review: The service center will not be the sole course of this review. My only issue is the timeframe it took to diagnose the issue as it took a week and a half. Now to the main course, I am highly disappointed with FORD. I purchased my 2021 Ford Ecosport in June 2024 from Carnax with 39k miles on it. I received a letter in Nov 2024 of the recall and that a work around would be available April 2025. April 2025 comes and i get another notice saying around Apr 22 they'll be having consumers come in for repair, well April 23 my car cut off due to Low Engine Oil Pressure. After having my car for a week and half, i was told the recall caused engine issues and that a new one will have to be installed. I had to uber and lyft for 2 weeks and it was 245. Then was told repair would be likely another week so i then had to get a rental 275.00. We are in a recession and no one has extra funds laying around. A loaner WAS NOT AVAILABLE at all. You would think they would have something setup with rental companies where the consumer could go, get a rental, and use until repair is complete. However, this did not occur. I picked my car up on May 15, only to be informed a new engine was not installed just thr part replaced with a patch up and that this may occur again. Oh, and by the lay ur transmission is now slipping! II pay 564 a month for this car and insurance. I purchased this car with low mileage to avoid issues like this. I am highly disappointed and furious with the entire process. The staff was very helpful and knowledgeable but FORD AS A WHOLE UR PRODUCTS ARE NOT LEAVING A GOOD TASTE WITH CONSUMERS AT ALL!!! I do not feel safe in this car as it cut completely off while i was driving to get my Autistic son from school early because he was sick. He had to be transported to the hospital and i had to uber down there and back. I sure hope you read this and rectify the situation as i am looking to be fully reimbursed for my inconvenience due to ur piss poor design and make of that car. I don't understand why this car is even allowed to be sold still with all the BS that's occurring with it. What if i had been on the expressway and it stopped going 60+ mph? I would've been torn cat raggedy by other vehicles and possibly died. You need to FIX THIS AND FIX IT NOW read more

Two bad experiences with this place. brought my truck in for recall work. That was fine, but I got a realignment. Two weeks later I got a flat and brought it to Firestone and they give me a printout of their bad alignment. Didnt think too much of it, but next time I bring it here months later they want to charge me $2500+ for a fuel pump issue. I have it towed to another shop and it's fixed for a COMMON FORD fuel pump fuse issue. SAVED ABOUT $2,000. Dont waste your time with this place. I was the dummy to bring it to a dealer in the first place. Never again read more

10 out of 10 service! They got me in quickly, they have a wonderful waiting room, I was pleased how quickly they took care of me and kept me informed. read more

Salvatore and Sidney are super stars of the service department! Thank you for being so awesome.

If I could give them zero stars I would! Do Not waste your time at this place! I scheduled an appointment here a week before with Jennel she confirmed the year make and model of my vehicle and when I arrived to get serviced I was told by my service rep Sal that my truck could not be serviced and I should go somewhere else. I took off of work and drove 40 minutes away for my appointment and no one bothered to call before hand to let me know. I do not recommend this place and have only heard about bad experiences here. read more

Well I took my fleet vehicle here for simple service oil change etc. They had to keep it for extra days causing me to miss work for 2 days . Now my coworker has his vehicle there for the service light came on. They done had it going on 3 weeks now. Wth read more

The transmission went out on my escape before I even made first payment. Then headlight went out and the said it would be $2500 because they would need to replace the headlight assembly. Then parking sensor went out. I called kaelan Robinson a few days after I bought it and he told me it was probably just the turbo kicking in and I wasn't use to it. I guess he knew he could unload this car on me. I paid everything I had down on it and have been without a car for two weeks now while at coleman taylor. So just saying might want to go somewhere else. read more

AutoNation Ford Memphis - lemon - Car Dealers Near Me - Memphis, Tennessee

Stay away from this dealership. I purchased a used vehicle, 2 weeks later I discovered a CD was stuck in the CD player. I contacted this dealership and took it in. They told me they couldn't work on it and to take it to the Autonation Nissan dealership to get it fixed. It should have been covered under the 90 warranty, but I also purchased the gold warranty package. After taking it to Nissan they said it wasn't covered. After going back and forth with both dealerships I'm still riding around with the random " wheels on the bus" playing out of the blue. Stay far away from any Autonation!!! read more

I recently purchased a Ford vehicle from another dealership and was fully aware that there was a recall on the vehicle. It's the vehicle I wanted, and I was ok with getting the recall taken care of. Not a problem. During the three weeks that I have driven the vehicle, prior to sending it to AutoNation Ford for the recall repair, I noticed another issue that may be covered under the balance of the manufacturer's warranty. I asked that to be checked out as well while in their care. I made an online appointment, and on Monday 2/5/24 my vehicle arrived at AutoNation Ford for the recall and repair. At first, I was impressed by their pickup service from my job. Wow! I saved myself an Uber fee or my wife having to pick me up and bring me to my job after dropping off the vehicle. I bragged about that service because it was going 'above and beyond', I thought. That was Monday. Today is Friday. Days have gone by, and now I am not so sure. As of this writing, 2/9/24, I have no information regarding the diagnostic of the 'additional repair' nor the status of the repair on the recall. I work every day. I am driving a borrowed vehicle. I made them aware of that. I need to figure out how I will get to work next week, potentially, if I don't have my vehicle back. I was ready to leave a similar review yesterday, but I deleted what I previously wrote after receiving an apologetic text stating they would check on things and get with me. That was four hours ago. Since Wednesday, I have called. I have texted. I have repeatedly asked for updates. I am frustrated as of this writing, as I am questioning the purpose and the sanity of an appointment if someone is simply going to let a vehicle sit on the parking lot for days without being checked or repaired. I could have driven the vehicle this entire week and then bring it in when they are READY and AVAIALABLE to make an expeditious diagnosis and/or repair. I have dealt with another Ford dealership in the area over the past two decades, and I vowed to never buy from them again because of a lack of service on my last two purchases from them! The last one was the straw that broke the camel's back. My job is Assistant Director of Customer Service for a relatively large wholesale distributor. Consequently, one of my pet peeves is to receive (what I consider) a lack of service. Our team is trained that "even if you don't have an answer, call the customer back as you near the end of the day so that they won't think you have forgotten about them". Nobody likes feeling ignored or that their specific situation is unimportant. I am of the opinion it should be assumed that anyone dropping a car off needs their car back in a timely manner or at least a 'ball park' of when they MIGHT have their vehicle repaired and returned to them! People work. People borrow and/or even go through the expense of renting a vehicle while theirs is in the shop. If the car is not being repaired, what sense does this make?! Because I work in the service industry, I am not unreasonable. I understand things happen. But hearing "we could not get to you this week, but we'll take care of you on whatever date and try to get your vehicle back to you by whatever date" is better than.............nothing. No information. Period. You never get a 2nd chance to make a 1st impression. I am hoping I can upgrade my rating....but right now, I am frustrated and one step away from being infuriated over "no information". Is this the level of service to expect from THIS dealership as well? read more

I'd like to share my appreciation of Mr. Andrew Howell in the Service department at Autonation Ford Wolfchase for his assistance. I recently purchased a Ford vehicle from a dealer in Gadsden AL. On the return to Memphis we discovered two issues with the vehicle. After discussing options with the selling dealer, we took our vehicle to Autonation Ford Wolfchase for their assessment and diagnosis. We've made two visits and will need to return for the final repair. Due to a delay with one component, I picked up the vehicle and decided to return when the parts had arrived. On the second visit we learned the second component that had been sent was wrong. Because the parts were related and part of the same system, I'll have to return at a later date. So... Beyond the control of Autonation Ford Wolfchase Service Department I need to return. In most cases one would be upset, however, Mr Howell has done a great job of keeping me informed and assisting in getting me scheduled for service. He has shared the progress of receiving the parts, even if they were discovered to be incorrect. It's hard to be bearer of bad news and Mr Howell has been a real trooper in shooting straight with the component status. Once the repair has been completed, I'll provide a followup. By the way, its only a 4 star review until the repair if complete. I'm expecting great things! read more

worst buying experience ever. all they do is lie . i bought a bronco sport from them. they told me it was financed it was not had me switch my insurance over before it was financed. took about 3 hours to clean and service car read more

I had an appointment that was made a week before to have a factory recall installed. When I took my car in on the appointment date they told me they did not have the needed parts. They did not have the courtesy to let me know ahead of time that they did not have the parts. My time and their time was totally wasted in bringing my car in. This indicates a very poorly run dealership. The proper thing that should have been done is the needed parts should have been pulled and assigned to me at the time the appointment was made. read more

My van is used for service. That means I can't do my job without it. That means my customers can't get service unless I have a working van. It's not only used to go to and from work, but it's used to work out of. This has been the busiest summer we've ever had. It's extremely hard for me to make arrangements to go a day without the van. I understand that if it broke down, I wouldn't have a choice. The problem I am having is that every now and then the back doors will not open from the outside. I have to crawl in the side doors and fiddle around inside the back door to get it open. This would be bad news if I have large cargo inside the back door preventing me from being able to reach the inside of the back doors. So I made arrangements to drop the van off and made an appointment. I told them that I would need it at the end of the day to drive home. I worked with another technician all day which cost the company money because he could have done his job without me. When we picked it up at the end of the day, they hadn't even looked at it. Their excuse was that they didn't have an empty rack to put it on. I asked if they intended on working on a ladder to fix the doors and they said that they didn't have an empty bay to put it in. I told them they could have just checked it out in the parking lot. Then they said they didn't have a mechanic who could look at it. Look here! I made an appointment to have it looked at. I understand if they had to order parts but they kept it all day and didn't even look at it! I only had 3,000 miles left of warranty and now that I haven't found time to take it back, my warranty is gone and I'm still having the problem. I have bought two vans here. This is the second time I've made an appointment where they kept my van all day without looking at it. Jamie got on their ass the first time it happened and made sure I got service the next day. These guys told me that Jamie has died. I feel like there's no point in taking it back because I won't get any service. I can't let them keep it forever because I have customers too and unlike AutoNation, I have to keep my commitments. read more

Lost keys: needed a tow new keys and reprogramming. Called after lunch to an automated system then transferred to a person in service then they transferred me to parts. No one answered I left a voicemail no one called me back. So they have horrible customer service on the front end I can attest to and typically that culture runs all the way through the company. read more

The absolute worst. Will not honor warranty. Will not return calls. Stay away. Truck 2 years old. So many problems. Should be zero stars.

I purchased my Ford truck here three years ago. I recently received a recall notice for two different issues and was instructed to contact the service department here. I first called the number provided and explained the reason for my call. I was forwarded to another number that ended up in one of the Service Department Rep's voicemail. I left a detailed message detailing the reason for my call, and left my name and phone number. After not hearing back 24 hours later, I called back and asked for the Service Manager. This call went to voicemail. Again, I left a detailed message. That was Three Days ago and I have still not heard back from either one. Autonation Ford - Memphis' new slogan should be, "Customers, maybe if we Ignore them long enough, they'll Leave Us Alone. I know I certainly will. read more

This place has the worst customer service. I Can tell that they just want to sell cars and screw the customers after the purchase! I've been trying to get ahold of someone for three days and they keep BS around. I purchased my car over a month ago and I have not received my final paperwork that I was promised I would be sent. Now there is something wrong with the car and they tell me to take it to one place then they say no I have to take it to where I bought it and they say they don't fix those cars there. I am about to go see an attorney since they can't give me a straight answer or even call me back. read more

The Worst Service I Ever Had! Service Date: 4/29/20 Invoice: 610694 No communication between Service Advisors. Service took over 4 hours when promised 2 hours. Cost of service was over $90.00 more then told. Spoke with Ford Customer Service and they said they would forward it to Auto Nation and after a month and a half I still have not gotten a response. read more

Ed Stacks in the service department is the reason that this service department deserves a 5 star review. I needed to get an oil change and to check on a check engine light for my notoriously impatient boss. Ed pulled rabbits out of hats when the next appointment was a week away. He was cool, understanding, and great at his job. He took care of me and saved me a huge headache. read more

This place is a complete and total dumpster fire. Have taken my vehicle here twice for service and they failed to deliver the vehicle when promised and did NOT communicate. I had to track them down. Their phone system is a disaster. If you call the Service Dept be sure to pack a lunch. You're given the option to press '1' for a callback but, problem is, they never call you back. I held for 20 minutes and was automatically transferred to a voicemail. I called back and was put on a loop: phone would ring, I pressed 2 for Service and was redirected to the same recording. Every person I've dealt with there has a bad attitude and clearly hates their job and dealing with people. The shuttle drive is surly and, like the rest of the employees the dealership, is rude. Clearly the place is operating without leadership. read more

I only gave one star because there was not an option to give them nothing. Avoid this dealership!!! We had to order a truck because obviously new cars are rare these days (thank you Brandon) and after waiting 3 months, they sold it to someone else before ever contacting us that it had come in. After we called to check on it they said they sold it and "mistakes happen". Unacceptable. If we are at the point where buyers have to order automobiles in order to drive new cars these people need to learn some organizational skills. These dealerships call people all the time asking for them to sell their used cars because they need stock-- well you idiots what you expect for others to drive???? I have a used car that I was glad to sell to you but not now. read more

Set up an appointment on Monday for a Tuesday telling them I needed an oil change and several small warranty items to be addressed. Upon arrival I was told it would be two days before they could even look at it. Are you kidding me. What a bunch of clowns. Watch these guys. Update- Have bought two more Fords because I do like my F150. Needless to say I did not buy it from these clowns! read more

I really and truly have to commend the staff that work at automation Ford. I've never bought a car there. However, they must be doing an absolute fantastic job to be able to make a decent living especially to be located right next door to a Chevrolet dealership. Thx y'all be good read more

Dealing with the service department at Autonation Ford has been fantastic. As a female, I've always dreaded dealing with anything cars - people give you the run around, talk to you like you're an idiot, and you feel like you're being taken advantage of. Not these guys. I've only had my car for four months (bought it CPO from a different Ford dealer) and have brought it in twice for different items (both under warranty) and everyone I've dealt with has been friendly, respectful, straightforward, and honest. They've been mindful of my time, gotten the work done in even less time than they've quoted both times, and have always quickly returned my phone calls with status updates. Since both items were under warranty I can't speak to pricing, but I get the impression that these guys would treat me fairly regardless. Their shuttle driver is prompt and friendly, too, and After dealing with several shady Ford dealerships, I'm glad to have finally found a dealership that I trust. Keep it up, Autonation. UPDATE: Unfortunately after having several good experiences with this service department, I'm back to provide a negative update. Since my original review, I have come back to the dealership with the same engine problem four times. The most recent time, they knew exactly when I would be coming in and promised to have a rental car reservation for me since it would take 3-4 days to repair. Even after the rental car agent picked me up directly in front of the service advisor (literally an arms length away from him), it took two hours for them to send the rental car reservation. Because the rental reservation wasn't sent earlier, the only car they had available for me was an F150, which is not at all comparable to the mustang I'm used to driving. In addition to this, after the initial 3-4 days quoted, a few days later they said they still didn't know when my car would be ready so they wanted me to pay for a rental car out of pocket, even though the hold up was because they just couldn't work on my car promptly (even though they knew that I'd be back for this repair the date that I brought it in). After a week and a half I went out of town and they still weren't finished with my repair, nor did they know what was wrong. Upon my return, I needed another rental car reservation. I stayed on the phone with them this time, stating clearly that I needed a reservation at the airport location. Of course upon arriving at the airport there wasn't a reservation, so I had to spend another hour trying to get a reservation and ended up ubering to another rental car location because the service advisor said he couldn't send reservations to the airport (even though we had discussed it four hours earlier). And shocker - I once again got an F150. All that week I left voicemails for both my service advisor and the service manager asking for updates on my car. No one would answer the phone or return my calls. After eighteen days of my car being in the shop, I decided to just show up in person because no one would call me back. Conveniently, my car's ticket had "just landed" on the service advisor's desk and I could pick up my car (but who knows when he would've called me to tell me my car was ready). And much to my surprise, they didn't actually find a problem. After four attempted repairs for the same problem and eighteen days in the shop, apparently nothing was wrong. And to top it all off, they drove my car 250 miles to confirm there's no problem, leaving me with 17 miles to empty in the gas tank. So many things went wrong during this fourth attempt. I remained very polite and calm during every interaction, but between the amount of time my car was in the shop, the lack of promised rental car reservations resulting in my wasted time and frustration (not to mention having to drive huge trucks), a complete lack of communication, and the inconsideration of giving me a car with no gas in it, I will not be returning to this service department again. read more

Bought my truck here. Have had several good experiences with the service department. Always nice and friendly. The check out person is exceptional. read more

Terrible place. Charged me 1241.41 dollars for a car wash!!! The guy David said that they needed a special chemical to clean the ammonia smell in my car. When I asked him what chemical he used, he told me it's only labor cost for vacuum and shampoo, which means they charged me 1000 extra dollars for a car wash!! What kind of car wash is this expensive!? Do not come to this place! read more

We were in town to visit Graceland on our way back North when our engine light came on and we were concerned about driving so far without knowing what potential problems this might mean for us . We pulled into AutoNation and were referred to the manager , Brian, who literally came out to our car and plugged us into the computer diagnostic box and informed us the code for the oil pressure had a circuit malfunction due to the high temperatures we had been driving in and he re-set the code which turned off the warning light and reassured us we would be fine to get home safely. He did this for NO CHARGE! We indeed arrived home safely after s 6,000 mile road trip safe n sound. That's customer service ! read more

Bad Experience: As someone who is trying to rebuild his credit score, I was very disappointed to hear that the truck we had ran my credit score and got me approved for was already sold. Wasted my time and hurt my credit score all unnecessarily. Then they tried to sell me on other vehicles that were the same age with twice the miles for more more money. Pathetic. read more

I bought my car from Principle Toyota in 2017. It worked wonderful for a year. In January of 2018 my car started to shudder and cut off many times in a row. I was told it was a recall that needed a repair. I brought my car to this place 5 times for the same repair & after each time being told it was fixed it would do the same thing. I feel like I was lied to and that my car was NEVER repaired. This place had also done something to my hood after fixing a battery that would not allow me to open it & when I took it back to them they charged me for a repair that THEY BROKE. The customer service here is shotty and misleading & if I NEVER come back to this establishment again it will be too soon. read more

AVOID this place at all costs. "Service Department" is an oxymoron. Made plans 2 weeks in advance to get some minor work done on my vehicle. I filled out the lengthy on line form detailing what I needed done they completely messed it up. When asked their service person told me "we don't read that". I should have known when I showed up at their after hours drop box and found 2 soggy envelopes and no pen. I even called them 2 days before I needed things done, spoke to them directly and they still dropped the ball. When I spoke to the service manager I barely got an apology. To date now several days later no follow up phone call by any of them to see if they could help. This has cost me time, energy and about $75 in unnecessary Uber rides, not that they care. I guess since ford explorers are common they feel no need to treat their owners with any respect/courtesy. The good news is that since they don't care about my business they will longer get my business. There are too many good on line buying options and service options to deal with these guys again. read more

Zero Stars - I've got two Ford's and I will never visit the service department at the Mt. Moriah location ever again. This past March a 48 hour recall turned into two months of waiting, confusion, lost paperwork, no parts, etc. Eventually they had to ship it up to the Wolfchase location to get the work done because they couldn't do it. On top of that, the service manager never renewed the rental agreement on the enterprise car halfway through, so I was charged for three weeks of the rental cost. When I called to get it straightened out, it took more than a week for me to track the service manager down because he didn't return my calls or answer my messages. Unbelievable!! This location of Ford Autonation is horrendous, I will never go there again and will seriously reconsider buying Fords in the future. read more

We have purchased our last 4 vehicles new from AutoNation on Mt. Moriah (2009 F150, 2011 Explorer, 2015 Expedition, & 2016 Ford Fusion). We were very pleased with the vehicle selection & customer service; however, the service department is probably the primary reason we keep returning to purchase vehicles. Mike in the service department provides outstanding customer service and they have always treated us like valued customers. Very happy with this dealer. read more

I had a great buying experience at AutoNation Ford. Norm was a professional in every sense. I found my car online and went to the dealership to test drive. He gave me good information and showed me options to be sure I was going to be happy with my purchase. I would recommend him and dealership to anyone. read more

I would give them zero stars if possible, I take my truck in for a warranty repair and it takes over a week. No one returns calls no one answers their phone. I had to go directly to Ford customer service and they couldn't get the service manager to return their calls for days. Stay away from this dealership if you expect your vehicle back in a reasonable timeframe or just expect simple communication as to when and what they are doing. read more

We recently bought a used Ford Escape from AutoNation Ford. The sales service that Haynes Ozier and the entire team provided was outstanding. After taking the car home, it developed that the battery was bad. Haynes came out on his day off and started the car and took it to the dealership where it was found that battery was bad - it was replaced at no cost and the car was returned. Outstanding customer service ! When we are again in the market for a vehicle - new or used - our first choice will be AutoNaton Ford Memphis and Haynes ! read more

Called to the same automated system, push 2 for parts, gives me a long winded list of people and numbers to choose or 9 for " first available " which takes me to a human that has to transfer me to parts. ( I thought that's what pushing 2 was supposed to be doing ) where it rings again for sometime and finally a message that tells me to leave a message. What a absolutely ridiculous way of doing business. read more

This is going to be a long one, but unfortunately, I need the word count to describe how bad my experience with Autonation Ford was. I made an appointment to get my car serviced back on March 23rd because we had a long trip upcoming. The check engine light was on (already diagnosed by Autozone) and, more importantly, the car was making a grinding noise when it moved. We were told the the service desk would contact us that day or the next with a diagnosis. I called every day for a week until someone had finally looked at the car. We were told that the evap purge valve and solenoid needed replacing for the check engine light and the hood retention holder was causing the scraping noise. The repair was expensive and the hood retention holder causing a scraping noise seemed suspect, so we wanted a second opinion and ended up just paying for the diagnostic. The lady at the service desk conveniently left off the coupon we had used every time she quoted a price. In the end, she still did not apply the discount and I luckily caught it while signing the receipt. All these issues were annoying, but not critical. However, the morning after we got our car back from Autonation Ford we took it to a local repair shop to get a second opinion. A couple hours after we brought in the car, they called to say the grinding noise that Autonation said was caused by the hood retention holder was actually the result of the ball bearings in one wheel being seized, causing the CV-axle to crack almost all the way through. They said we would have been lucky to make it out of Memphis. They fixed the car by the early afternoon (about 6-7 hours from dropping it off) for less money that the simple problems Autonation Ford had identified. To sum up, I spent $140 in a frustrating, week-long process to get an incorrect diagnosis that could have ended badly a couple hours after setting off on a long drive. I would have left a review earlier, but Autonation Ford promised a refund immediately after I wrote them. I have not gotten a check or had my emails returned since. I certainly do not want those mechanics to touch the car again. Avoid this place, you can do better. read more

Service is always great here. Mike has been really nice, since he was the first one to be my service agent, I've called on him every time. The whole department is friendly & seems to care about keeping your business. read more