I recently took my 18 Ram 1500 into Collierville Chrysler, Dodge, Jeep & Ram. Long story short, a cable was misrouted, and the main wiring harness was damaged in the process of running some wiring. I dropped the truck off with Chad Johnson to have the issue looked at and the best way to have the harness replaced or repaired if it was fixable. Chad went above and beyond to keep me in the loop every step of the way. I can tell Chad treats every customer like just that a customer ensures their issues are addressed, and the customer is satisfied at the end of their visit. It's hard to find someone like Chad in the automotive service industry this day and time. It's about getting them in and getting them out as fast as possible. Not with Chad and Collierville CDJR. They took the issue that i thought would be thousands to repair, and it only cost hundreds. If you want a quality team to work with you on your automotive issues, go see Chad Johnson and his team at Collierville Chrysler, Dodge, Jeep & Ram. Thanks, Kevin B. Richardson II read more

Collierville Chrysler Dodge Jeep Ram - Car Dealers Near Me - Collierville, Tennessee

Terrible customer service. I've been trying to do a return for the last 2 weeks and I keep getting the run around. Everyone act like they are lost and do not know how to do their job. The worst part about it is this is for my corporate acct. I'm just no anybody walking off the street. One thing for sure I'll never do business here again. Never!! They literally argued with me about how the mix up happened. So unprofessional. read more

I highly do not recommend this dealership. I took my truck to them over a check engine light. Had two warranties on my vehicle and this place beat me around the bush for a year and a half with different excuses on what was taking so long. Caught one of my service providers lying to me on recording. They kept saying it was my warranty company not getting back with them. They ran up the warranties on my truck by replacing a bunch of little stuff that didn't matter. After they was done, they finally proceeded to tell me I needed a new engine. They wanted me to pay out-of-pocket because I no longer had any coverage on my warranty. After speaking with the manager of all service providers and explaining to them that they've been caught, lying and assuring, I have the proof. Dan agreed to cover half the cost of installing the new engine in my truck. So I did that I gave them 6000 in cash and they had my engine swapped in two weeks called me to come get my truck. I've had nothing but problems with truck. in and out the shop since I've gotten it back from them. I then got in touch with the owner of dealership. And he had nothing to say other than I am not allowed back on their property due to me, cursing his employees Yes, I cussed them up and down after having my truck for a year and a half and not giving me any updates on what's wrong. ended up being lifter failure. My warranty would've covered every bit of it if they wouldn't have ran it up on doing a bunch of other stuff that don't even involve a check engine light coming on. I highly do not recommend stay far away from this place as possible. read more

If I could leave less than 1 star I would. TLDR: Kept my car for over a month, repaired the wrong thing that wasn't broken, now the same problem is back and worse. Out a lot of money and 2 months. Don't take your car here ever. I brought my Jeep for a specific repair that a previous mechanic told me I should have done that he couldn't fix himself. I told them that it has a blown head gasket and needs to be prepared. They proceed to hold my car for the next 2 weeks without a word. Every call I make to get an update, I receive nothing but the usual run around and connecting calls, dropping calls, and full mailboxes. Finally after 3 weeks I get a call from seemingly the only man running the place called me and gave me an update. They recommended that the head gasket didn't need repairs because they couldn't find an issue with it. So like a person who is not a mechanic I agreed (they're supposed to be the experts). The repairs I was recommended took another week and some change before I ever heard anything again. Finally the car is done after over a month and I'm out way too much money. But it's worth it if the problem is fixed right? Until a week after getting the car back, the exact same problem reappeared. All of the evidence I have points to the original problem of needing a head gasket replacement. Now I'm out an unbelievable amount of money, 2 months of wasted time, and I will never ever return. If you want to stop spending money for no reason it's easy. Find any other shop in the world and they'll do better than here. read more

I bought a car here in February and they still haven't given me my license plate. At first they blamed the DMV, but after 6 months this is ridiculous. They are now refusing to take my calls or answer my emails. I didn't trust the bad reviews of this place and gave them a chance. Don't be like me! read more

I bought a 2025 Jeep Wagoneer S in August. The experience was less than desirable, but the owner made it right so I decided not to drag them for filth. Today, I took the Wagoneer S for a 12pm appointment after experiencing electrical system failure late last week...there was no available technician and no estimate on when I could expect to get my car back. The dealership had no loaners available even though they sold the Jeep Wave program as a perk. I took my car to Wolfchase Chrysler Jeep Dodge. The receptionist was pleasant and even had sympathy/empathy for the situation...nobody wants to drive a car gone rogue. She immediately plugged into the car's port for diagnostics and took down notes about what I'd experienced. My husband and I have purchase 4 vehicles from Collierville CDJR in the past 8 years and managed all our vehicle service there. We will NOT go back. If I were you, I'd spend your money elsewhere. Customer Service is not difficult and should be emphasized when working with people and their large vehicular investments. read more

Don't take your car here unless you enjoy paying $3,500 for the privilege of still having a broken car. They admitted their tech installed a part wrong, then had the audacity to bill me again to fix their screw-up. That's not a mistake, that's a business model. At this point, my daughter's car has a better shot at resurrecting itself through prayer, essential oils, and the laying on of hands than it does ever leaving their shop in working condition. Honestly, I wouldn't trust these guys to change out a pine tree air freshener. **Here's my response to the business owner since Yelp won't let you do it after the owner responds to a review... Thanks for responding to my public review but not to my personal email, Doug. You are the CEO of a company that apparently runs on a strict diet of PR and ghosting. Glad to know you will show up for Yelp but not my inbox. read more

This is the second time I've had issues from the so-called 'Service' department at this dealership. Several years ago, I had coil pack go bad on one cylinder and made an appointment, since driving around on 7 cylinders is not a smart thing to do. Long story short, when I showed up only then I was I told that they didn't know when they could get to it. It would be "at least a week" before they could event look at it. This was after making an appointment! I took it to another dealership and the work was done as I expected - not only same day, but within 2 hours. I still had that vehicle last year and was contacted by the Collierville CDJR sales team to see if I wanted to trade up. After telling them I'd NEVER be back there, I was assured that all of the service dept issues were taken care of. I traded up to a very expensive, 2025 brand new vehicle from this dealership. After experiencing drivetrain issues on the IN WARRANTY vehicle several times in the last week, I called back to the service dept. They are now back to the same song and dance - "at least a week before we can look at it." (That fix by the owner surely didn't last long) Screw me over once, Collierville CDJR shame on you. Screw me twice - shame on ME. I should have never believed the BS. Mark my words - I will NEVER give you folks one red cent of my money again. Stellantis/Chrysler/RAM Corporate will get a major earful of the truth with many more details starting Monday morning, too. This dealership only rates a '1' because I can't give a zero! read more

Terrible, unorganized, wasteful experience . Took my car for a simple oil change and to get my tires rotated . Left the dealership and discovered a clanking noise coming from underneath when I accelerate past a certain speed . Had a blowout immediately after. Discovered loose screws hanging from my shield, which was not damaged before I took it to dodge. Just because I'm a woman, it does not mean I'm an imbecile. I take care of my car and know enough about my car. Dodge caused damages to my car and when I took it back to them, had the nerve to try to price a repair for me to pay due to something they did. I already paid $130 for the initial service and $300 for the new tire. I will not be going back and would not recommend going to them unless you want a rushed job done. I will be escalating this higher up the chain as well read more

Collierville Chrysler Dodge Jeep Ram - Tire blow out , damaged shield - Car Dealers Near Me - Collierville, Tennessee

I bought a jeep from this dealership in early October. The service was horrible...I should have left as soon as I got those vibes. First issue there was absolutely no power steering fluid in my newly purchased jeep, second, it started stopping on its own in the middle of traffic and no one there would help and thirdly, which I am currently dealing with, my temp tags are out since almost 2 weeks and I still can't get anyone to help. I keep calling and this lady named Kim keeps telling me that they will be there in 1-2 days, but they never are. I haven't had transportation in almost two weeks. I have never experienced such unconcerned and nonchalant attitudes in my life. I will NEVER give them any of my family and friends business. I am absolutely disgusted with this experience! read more

Needed a part for my Jeep. It's a part in production used everyday in the factory. Took almost 3 weeks to get it. Complete BS. Unfortunately, seems other Jeep dealers have bad reviews as well. read more

This is the worst dealership ever. I brought my Chrysler mini van in for a scheduled appointment on 11/14/2025 because I had a P0016 code which was a sensor. It took them until Thursday the next week to even look at it. I finally got my car back on 11/21 after a $650ish sensor replacement. I drive my van for 1 1/2 weeks and the check engine light comes on again with the exact same code. When I went to the website today to schedule an appointment, the earliest available was 12/22 - over 2 weeks before it can be seen for a repair they made already that failed. Because of this dealership, we will NEVER purchase another Chrysler/Dodge/Jeep vehicle again, We have purchased 2 Jeep Wranglers, 3 Jeep Grand Cherokees and the Chrsyler minivan in the past 20 years (all new, not used). We were loyal customers who are tired of being treated poorly. read more

If you have money to spend and want to get screwed over this is the perfect place to go to, they don't do anything but take your money and waste your time, they claim they will call you back but never do they just send to in loops by the time you're done you will have had to talk to every employee in the whole facility. Takes them forever just to find out what's wrong with your vehicle that's not even considering them taking action to fix it. Here I am making payments on a vehicle and paying for the insurance and can't even drive the dang thing long enough to get my moneys worth. read more

Bought a new 4 XE July 1st. The next day, a warning light came on about a failure in the hybrid electrical system supposedly ordered a part. It's two months later now my check engine light is on as well. It's nearly impossible to get a call back. The salesman has basically ghosted me and now I'm stuck with a car that I can't let my family in because I don't know when it's going to not work. Its been almost 2 months with no resolution Now the part is in, they don't know how long it's going to take to fix it nor have they ever fixed a problem like this, and they have chosen not to give us a loaner, likely will be in touch with an attorney. This has been my worst experience in almost 40 years of buying cars. read more

I'm 65 years old and this was the worst dealership experience of my life. I was getting my car repaired here after an attempted theft (I was passing through from out of town and got hit.) The repair work they could do on my car was completed promptly and efficiently. But then they had to order parts for the body shop down the road and it was a nightmare of poor communications. Yes, to be fair, the CDK global hack complicated the situation, but that hack did not prevent people from picking up the phone and actually answering it, returning text messages, or (God forbid) calling me back. I resorted to calling a service writer named Zac who was helpful. He would actually communicate with me, then put me on hold for 10+ minutes while he hunted down the service or parts manager for answers. I'm sure these are nice folks and I lived in Collierville for 11 years and loved it, so I'm not just another Northerner trashing the South. These folks need help (or something stronger.) read more

Traded in a Toyota tundra for for a Toyota Tacoma two months ago and still have not received the title for my new truck. I have filed a complaint with the Tennessee consumer protection bureau. Considering next steps. read more

I already had A Pre-Approval before going to Collierville Chrysler Dodge Jeep Ram, but I didn't really expect anything. Mr.Kerry Hirschman was so nice. This experience was the first time that I been to A car lot and didn't stress. I didn't feel like Mr.Hirschman was pushing me into buying A vehicle. Mr. Hirschman worked harder on the deal than I did! He is an amazing Car salesman. read more

I tried to call back to speak with someone from customer service and the first day they weren't in. The second day I was transferred around so many times I gave up. Now it's time for my oil change and I still haven't gotten the factory recall repair. It all stems from the appointment l made two months ago and when l get there the service tech tells me that I'm not the only one in Memphis that needs the recall repair. I'm beginning to hate l ever bought a Jeep, especially from these people. read more

Collierville Chrysler Dodge Jeep Ram - Facebook review - Car Dealers Near Me - Collierville, Tennessee

Apparently I should've checked the reviews before attempting to use this company!! Yikes. Learn from my mistake and steer clear!! Anyways, I purchased a 2013 Jeep Patriot last Fall (2022) in my home state of FL that I brought to Memphis since I'm based here with my job as a pilot. I received a letter stating that the vehicle had an open recall for the catalytic converter and to contact the nearest dealership for repair. I contacted this company Nov 2022 and inquired about the repair. The rep informed me that there was a shortage of parts, it would be a few months but they'll call to schedule the appointment when it arrives. No problem. I never heard anything and decided to finally follow up at the end of June. The rep commented that it had been a while since that order was placed, but the part was indeed in stock! We set up an appointment for a few weeks later. Great! I showed up at my appointment time and got comfortable in the waiting area. Less than 5 minutes later the very rude woman who did the intake under the awning came to tell me that they no longer had the part in stock. No apologies, no plan b, just oh well, you're SOL. I had sacrificed a day of work to deal with this issue and now they've given my part away to someone else. I spoke to the service manager and expressed my frustration, still no apology was offered - maybe this is a common experience here? He told me that they would order the part and contact me when it was in stock. Here we are 2 months later and I've yet to hear a word from them. I will be following up with their corporate office this week. read more

worst place you can ever take your vehical too be serviced by what happen too my jeep all never buy jeep products again they called me at the end the day too say they wrecked my jeep and i half too buy new motor and service manager Jason could care less same with the manager there wreck someone only vehical could care less lie hole time i was there and then months later get txt saying too get my vehical serviced how please tll me when it dont run read more

Service department is horrible had an appointment 2 weeks out went there and now they have had my truck for a week. No call no update and won't answer the phone Never in my life have I had this bad of service. They should close down read more

I reached out to the Collierville Chrysler Ram last weekend to purchase a Bronco they had advertised. Two sales people responded via Text and email responding that the vehicle was available and wanting to help me purchase it. I live out of state and called to purchase the truck on Monday (they are closed Sunday). The sales person was great to work with and we came to agreement quickly on price and details. The dealership took a $5,000 deposit on my AMEX card. I arranged to travel to Memphis on Wednesday to pick up the truck only to receive a text on Tuesday morning saying they were refunding my deposit. They had sold the truck to someone else. This is not the way to do business. I called and the sales person he said it was a mistake and that they had sold the vehicle before they took my deposit and promised it to me. I don't know if they sold it to someone willing to pay more or if it was a mistake. Either way they 'sold' me a vehicle and took my deposit only to deliver it to another customer read more

Not sure what's going on here but we seem to have a lot of problems here. One time we came for an oil change and the glove compartment box had been pulled out and left on the floor. This most recent time an oil change and tire rotation took over a day without any notification and when we washed the car the next day we found one of the tires was missing a lug nut. We bought a deal at this location where you pay a certain amount for 4 and I don't think we even bothered to finish them. We have since sold the car but if we get another one I can't see us returning to this location unless we absolutely had to. read more

Had my Jeep in for service. Took 3 hours to repair. Another dealer had the Jeep for 4 days without ever getting to it.

this was an awful service experience. I had an appointment and sat there for THREE hours. no one updated me on my vehicle at any point. it took me six phones calls to even get an appointment scheduled in the first place. I do not recommend this location. they didn't even give me a reminder/mileage sticker for my window when I left. read more

Two months since their last review and things are still the same. Horrible service, does not pick up the phone and they give you horrible estimates on when your vehicle will be ready. Really frustrating and hard to do business with do not recommend ever. read more

Purchased a 2018 RAM 2500 on 4/07/23 for my business. Immediately started having problems with the vehicle. On 4/09/23 it wouldn't start. Had to replace starter. I paid $175 tow back to them and $375 in repairs, which they said warranty is 50/50 parts and labor. On 4/14/23 check engine light and transmission over heating lights both came on. I paniced...took truck back to be checked out. They told me it needs a transmission now. I spoke with the Service manager Bennett a couple times about finding a transmission but he says he's looking for one. I've called back several times to make sure we are on the same page about getting this replaced. I'm trying to convey to him that I want a new transmission put in but since I've purchased this truck the service manager and sales manager make me feel like I'm bugging them. I haven't made a payment yet and out of money and time already. I HONESTLY FEEL LIKE THEY SWIPED ALL THE TROUBLE CODES AND PUT THIS DUD ON THE LOT. THIS IS TOO MANY PROBLES TOO SOON. I WOULD HAVE TO BE THE MOST UNLUCKY MAN IN THE WORLD. DO NOT BUY FROM HERE!!! read more

Collierville Chrysler Dodge Jeep Ram - POS...DUD! - Car Dealers Near Me - Collierville, Tennessee

If it was possible to go lower than one star, would give 0. They kept our vehicle for 10 months and still did not make the repairs. Lots of promises with no action. Even incurred further damage at the dealership from someone that broke into the business. Did not make those repairs either. Don't trust them for service. read more

I took my Jeep Grand Cherokee here thinking they would deliver quality work. The service was actually great, but the repairs were atrocious. I made 7 separate visits to have a simple headlight replaced. Each time I took it, they broke something else on my car and never actually fixed the headlight. Save your money and fix it yourself - these technicians don't care about you or your car. read more

Wow. Tried to buy a car. Showed them a competitive offer. They wasted my time and never came close to the neighboring dealers figure. Bought elsewhere. One year later post lemon...I need a new car... I return to my hometown dealer. I remind the sales manager I was done wrong and that he did it. He says no way I'll miss you again. Folks he sent me on a test drive of a truck. And sold it while I was gone!? 15 minutes around the block. No lie. So. I bought the same truck from Red River. Now with a check engine light I call their service department. Remember I live in Collierville. I'm asked to leave my truck with them for "3-4 days". Yeah sure let me just take the bus to work one of my two jobs?! No. 100% done with Collierville Ram sales AND service. You want to be respected as a customer or just a human being and get a solid deal. Don't buy anywhere in Collierville. Heber Springs is your place. read more

DO NOT use Collierville Chrysler Dodge Jeep Ram for any service. They are terrible. They did a poor job diagnosing the problem with my truck. They charged an excessive amount for minimal work. Then, when I got back on the road, within an hour, the problem I was having returned. Now, they won't take any responsibility. They won't return my messages or calls. Total lack of integrity and concern for the customer. Avoid at all costs! read more

IF YOU ARE THINKING OF BUYING A VEHILE HERE, let me save you the headache DONT. Tyler (the sales person) was great, so this is not against him. This dealership is just an absolute joke. After purchasing my vehicle it took almost 3 months to get my plates. I called the dealership several times asking for an updated on this since my drive out tags were expired and they refused to give me an updated drive out tag. Come to find out, they sent the information to the clerks office to get my plates but sent them all the wrong contact information, and even the wrong address. The dealership did not send them any of the correct information for them to complete everything they needed. I called the dealership and was rudely hung up on twice by the same receptionist. On my third attempt she answered the phone saying I'm transferring you to the sales manager. The sales manager had no way to help. I ended up having to take off an entire day of work and run around town collecting documents for the clerks office to be able to get my plates, all while driving on expired drive out tags. So unless you want to do all the work yourself, go somewhere else. read more

Customer service is nonexistent. All I need is to get a spare key made for our Jeep Wrangler. I have called three times and left messages and emailed twice over the course of 5 weeks and I have yet to hear a peep from anyone there. Driving 30 minutes out of my way to a different dealership who is happy to take my $300 that they charge for a spare key. read more

I took my Jeep in and they had it for 3 months. I had taken it in before for an oil change and when I came back to get it they had no idea where my car was. This time it was for a new engine. After the three month wait I was excited to get it back but my mood immediately dropped when I saw it for the first time and there was a coffee cup on the front bumper as if it was a table!! My bluetooth input was also missing. I do not suggest this place at all. it was the worst experience I have ever had at a car dealership in my life. read more

I am the owner of a RAM 1500, bought at this dealership. Last Sunday, one cylinder out of 8 started misfiring. I called the service department on Monday the 18th and was told to bring it in today (Thursday) at 8 pm. When I asked how long it would take I was told it would be "about two hours before we can look at it." That seemed sort of lousy for an APPOINTMENT for service, but I forgive a lot these days. Today when I brought the vehicle in, I was told I had to leave it for two to three WEEKS before they could look at it. I reminded him I had an appointment that I'd already waited three days for. He never looked at the computer, asked my name OR apologized. He said even though I was told three days ago to be there at 8 am today, I'd still need to leave it for 2 to 3 weeks. I told him I'd never been told *that* s**t when I called and if I was going to have to leave it for 2-3 weeks, why the 3 day delay? He then told me the service manager "quit yesterday" (not MY problem - AT ALL) and my reply was, "Yeah. Well, I guess I need to QUIT RAM." As I walked out, I heard him say, "Okay." Collierville CDJR, what sort of twisted notion of customer service is THAT? Thanks to you folks, I'm wondering whether or not I made a gigantic mistake buying a RAM - and at the same time wondering how I ever placed my trust in a dealership who allows this to take place. (Oh, and nice red herring attempt at deflecting my attention because the service manager - who doesn't work on one single thing themselves - was longer employed there) So, in case this hasn't sunken in yet, I'm without a running vehicle for AT LEAST "two to three weeks" because of whatever ineptitude is going on here. I've bought lots of vehicles over the years - four of them Chrysler products - and I'm wondering if this will be my last. read more

Came in for an Oil change and check up on break disc they told me they where glazed. Quoted 1 hour after being here 30 min. 2 hours later no update. I checked at the cashiers desk and nothing had been brought to check out. So far it just does not feel like a welcoming place. The two stars also comes form talking to one of the sales person. I just did not like that he made me feel like I was given the cold shoulder. I asked a question and I got a really short answer. Other dodge dealerships I have been to and called they took a few minutes to answer my question. Downside about this place is that unlike some of the other places I have been too, they only offer coffee here while you wait. But what if I don't like coffee... no worries you can pay at the vending machine for a snack. But if you only have cash on you good luck. The waiting are is loud. They do offer a complimentary shuttle I might be using next time if this is how long it's going to take. read more

I made an appt Tuesday online for minor service at the first available time on Friday. I left work early to get the work done only to arrive on time to be told the appt time was for consultation to come back at another time for service. Say What?!? That is unacceptable. The service department had all week to call me for a service time and not to miss work for a face to face time to schedule another date for service! read more

We had to take our car in for service and were told it would take 2 weeks before they could look at it. In attempt to be sympathetic to the fact that many employers are battling the lack of reliable help I didn't argue and left the car. At the two week point I started calling for an update and couldn't get anyone to return my call. I finally told them today that I would be picking my car up and to have it ready. Then they wanted me to be understanding and wanted me to give them more time. I'm sick of poor customer service. Be truthful about the time needed and call people back. You want me to be patient and show compassion when you won't even show me the courtesy to return a call. read more

I have nothing nice to saw about this dealership. They are rude, unresponsive and deserve better leadership. Had a tow truck pick up my Jeep and take my Jeep to another dealership. They cussed out the tow driver because they had to stop what they were doing to find the keys for the tow. Just a pitiful dealership and excise for customer service. I had to meet the tow driver because they wouldn't take 2 mins to help the guy. Rude and worthless. I will never be back. I will also never own another Jeep. read more

So I can only mark them for satisfied. They have always squeezed me in for a repair when needed and I have always made it in. They are not the most convenient dealership for me as I live in the other side of town, but because of my first experience with them I make the drive. There is another Jeep dealership 1 Mile from me. What frustrating is that every time I get my Jeep back, the mechanic leaves Grease markings on my upholstery. With tan upholstery it shows. Other than that they get a thumbs up! Chad my service advisor is awesome and Josh the mechanic is too! read more

Collierville Chrysler Dodge Jeep Ram - Mechanic boot markings and grease! - Car Dealers Near Me - Collierville, Tennessee