Good morning. This review is in reference to yesterday about 12:30p. I didn't have in my plans to…read morestop here btw. I was out this way (lunch date) n and had a flat about a mile away. I was frantic to say the least considering I live at 385/Riverdale. Well, I made to this location, pulled into the lot n by then it was fully flat. A guy saw me and came out to meet me n I explained I had run over a rock!!!!‍ He preceded to tell me to pull to a bay n then he checked it out, put air in it but we both heard the air coming back out. He then said hold on let me get someone else. He brought a guy out who bent down n found the leak and to my already bad day said it was in the side wall. Yikes. But they said we got you. You be ok. The guy took off my bad tire n put on my donut, mind u I'd just bought the vehicle a month ago. So yea, I'm a lil nervous. These two gentlemen Mike & Gabe were attentive, calm and most friendly in my time of need. I made it home on the donut. Lollol. I wanted to Thank these guys, but they wouldn't take any token of my appreciation which further made my day. So though I didn't have service this time I won't forget for future choices in my automotive needs. Kudos to these fellows n the mgmt that hired them. . I'm always preaching, "if you can't be anything else, BE KIND".

They've been maintaining my 20-year-old truck beautifully since maybe 2012. Sometime in 2021-22…read morethey did a complete brake overhaul--a flush, new rotors, pads, etc. I've NEVER had a complaint about their work, they're very competent and competitively priced. Here's the problem--they do a routine inspection checking all the fluids, brake pads, tires, alignment, etc., but the last time I was there, less than 18 months and 7,000 miles after my complete brake job, their "inspector" reported that my brake fluid was SHOT, and needed to be flushed. He even furnished a picture of the test strip he supposedly used. Remembering that they had just done all of that work on my previous visit, I declined the unnecessary service, and just had them change the oil, rotate the tires, and replace a belt. When I asked the manager, WTF? He stood by the technician's report and even "postured" a little like he was daring me to question it. I just rolled my eyes and walked away. He knew he was busted. I've attached the pictures they sent me. One end of the test strip is for coolant, the other is for brake fluid. The "technician" swapped in a bad brake fluid test strip from some other car for his photograph. I took the vehicle home, bought a GOOD brake fluid testing unit online. It arrived the next day, and showed that my brake fluid was like new. I checked it again last week (July 2025), it's still in great shape. I drive It less than 5,000 miles a year and it stays in a very well insulated garage. I could tell you about the time they stripped the threads on my oil drain plug, and how it leaked all over my spotless garage floor on Christmas Eve. Or how they sent me pictures of oil leaking out of the pan (I delayed having this repair done and it magically cured itself!) Or the time they replaced my spark plugs twice within a 20,000 mile period (because I wasn't paying attention and said to go ahead and do it) --but all of that is water under the bridge. So basically, in May of 2024, a tech and his manager both tried to trick me into paying for an unnecessary brake flush. Not the first time they had tried something like this, but it was the first time I noticed. I see the reviews since then seem to have declined, as well. Maybe I'm not alone? Not a very Christian thing to do, IMO. I read a Book once that said it's against the rules to violate or misrepresent the "name, image, and likeness" of the Almighty. Somebody will have to answer for that someday. Not my place, not my problem. I'm selling the old truck soon anyway, won't be going back to CBA. It's a shame, because like I said, they did very good work for me, they did it fast, and were very polite.

Excellent business for any car repair. Knowledgeable and fair. They don't rip you off.read more

Cecil's has been very, very fair & very responsive to our needs. Josh dealt with me about our car…read moreproblem last week. He taught me about the problem very effectively & was extremely collegial & courteous. Cecil's Automotive has me trusting their integrity as people as well as the caliber of their car repair work. I am a woman & very much appreciate the feeling that at Cecil's no one wants to hoodwink me about car repair work. It means a lot.

thank you collierville imports for your quick service. Great service! Great time! the communication…read morewas great!

Had them work on my TDI Volkswagen. They were able to quickly diagnose my problem and provide the…read moresolution. Very friendly and knowledgeable staff. The owner even drove me back to work after I dropped off my car. Competitive priced.

This is the local homegrown mechanic shop. I have brought a lot of my vehicles there over the years…read moreand Kaz has tackled everything from tires to window motors to radiators to transmissions. It's nice to have someone you know who knows how to do just about everything! From my customer Ford van, Chysler Sebring, Jeep Patriot to my honey's Mazda Miata & #1 Son's Datsun 280z Kaz and his guys nail it. Bottom line: Always feel I've been treated fairly by these guys and they do good work. Also, reasonable prices and they're first come first serve and stay busy, I mean always, so get there as early as possible.

I have been doing business with them for decades. They once saved me $1000, so they have my…read morebusiness as long as I live. Auto repair is a high trust business, your car goes back and a tech says you this this and that, how do you know? I sent a woman I worked with to them to get her brakes checked, they told her they were ok to come back in 30K miles. They could have sold her a complete brake job, rotors, pads, etc but did not.

on time for the service requested for tow and the driver was polite... he told me the auto care…read morealso can check. from the other towing company that I call, the higher price seems to be worth due to the ontimeness as the other company never show up...

Very Poor Customer Service. I was calling inquiring about my car and the lady who worked there…read morepicked up the phone screaming and cussing saying "don't call til 8 am" . this is 24/7 towing no? anyways never bringing my services here again.

Incorrect diagnosis that cost me time and money. I trusted their recommendation and ended up paying…read morefor repairs that didn't fix anything. The real issue was identified and fixed elsewhere. They refused to make it right. I would not recommend this shop.

Taking advantage of a 70+ year old is just WRONG!!!…read more After 2 months in the shop, for shock repair, then a 'water pump', I've wondered where my father's 1963 Ford was. Guess it's being used as a daily driver. Don't tell me you are 'test driving' the car when you are picking up children from school. (that's not my father driving nor my nieces or nephews either) Unjustifiable.

Most honest and thorough repair shop around!!! Have recommended to my boss and others who have had…read morethe best experience with their diesels. Sooo much better than the Ford Dealership. I will continue to recommend them. Nate is one of the most knowledgeable diesel mechanics I know. Saved me thousands of dollars here versus the dealer for better work. My boss had the same.

My man's truck sat for almost a month before they finally decided to throw a ridiculous $9000 quote…read moreat him. Thankfully , a wonderful man named Josh saw that he was being overcharged and taken advantage of and had him back on the road within 48 hours and for less than $1500 . Sad part is that my man has automotive degree , he just didn't tell them that. He shouldn't have had to. Taking advantage of someone who you think has no knowledge, isn't ok. Ever. I can only imagine how a woman would have been treated. Between the severely inflated quote , long wait for the quote and leaving his truck unsecured so pieces of truck bed were stolen , I would never recommend. EVER. I thank you Josh for your integrity and fantastic automotive work . His diesel is back on the road and running like a dream. For things we can't fix ourselves , Josh will be our go to for now on. Shame on you Southern Automotive!

It's ok. Good serviceable place, maybe won't screw you over the other places, good quality, ok…read morevalue, ok service.

Wish I would have trusted the reviews before coming here. Came here for convenience but they…read moreobviously took shortcuts to try & resolve my problem. They terribly overcharged initially to charge up my AC and put freeon in it, then a week later my same issue occurred and what seemed like should have been covered by the warranty from the initial visit was not at all covered. Tried to charge me again for "an inspection" a week after already "fixing my problem" and only removed the charge because I brought up that I was essentially getting double charged for that. As it always goes, what seems cheap initially will always end up costing more. Their supervisor, Mike, is pretty arrogant, not friendly at all. Kind of a pain to work with.

Incredibly kind and great service. Best place in town to get a tire plugged!…read more They are also honest and do the work that needs to be done.

Was having an issue with the a/c in my older car where I was worried I'll have to get it replaced…read more Had a gentlemen take a look at it and had a bad compressor but offered the best solution to fix it. Awesome group of guys to work with and helped solved a major headache would 100% recommend these guys for service.

Great service and knowledgeable staff. Good value with commonsensical recommendations.read more

I got a flat tire from one of the may great roads in Memphis and tried to to go jnto Gateway and…read moresee if they could help and was told it would be at least two weeks before they could get my needed tire in? Ridiculous I went to another local shop who said it would be 3 days max