The Sylmar vision center always provides the best service whenever I go in for an appointment, and…read morehelp even if I have a few simple questions.

I had an amazing experience at Sylmar Vision Center! From the moment I walked in, the entire staff…read morewas welcoming, professional, and genuinely helpful. The office was clean, organized, and the process from check-in to the exam was smooth and efficient. A special shoutout to Angela, whose customer service was truly exceptional. She went above and beyond to make sure everything was taken care of and made the whole experience stress-free. Angela was patient, knowledgeable, and incredibly kind while helping me with my questions and making sure I found exactly what I needed. It's rare to come across someone who clearly cares about the patients the way she does. The doctor was thorough and took the time to explain everything clearly, which I really appreciated. I never felt rushed and left feeling confident about my eye health and my new prescription. Overall, Sylmar Vision Center provides top-notch care and outstanding customer service. Thanks again to Angela and the entire team for making this such a positive experience. I highly recommend them to anyone looking for a great eye care provider!

This place has been a let down for years but I decided to return on October 1st since I ran out of…read morecontacts. I decide to opt for glasses for a while. Everything was good until payment. The lady taking my payment asked me to pick my glasses! Then she proceeded to tell me one of the pair was tight on me but I proceeded to tell her it was ok. She then gave me her resting face of unpleasant thoughts! She tried to tell me otherwise and I said I was fine with that because it was for an emergency reason. She still said my head was too big and excuse after excuse after which I said I didn't care because I wouldn't wear them Lady it's my money I'm paying for them I will do w them as I please, when it comes out of your pocket then you can decide what ever you want! This is the many reasons why I don't return to this place! When I go to pick up my glasses I will make sure to break the pair in front of her face! Lady! YHLQMDLG!!!

I want to start by saying that my review has nothing to do with the front office staff. The ladies…read moreworking there were an absolute pleasure--super kind, patient, and professional. I have nothing but good things to say about them. However, my experience with the person who conducted the pre-exam and the optometrist herself was disappointing. The pre-exam technician set the tone for the appointment with a curt attitude and an energy that made it seem like she didn't want to be there. Unfortunately, the optometrist was even worse. She was so rude that I felt like an inconvenience just for having scheduled an appointment. I do not recommend booking with providers who don't seem to want to be doing their job. Maybe this is just her demeanor, but in a client-facing role, attitude and professionalism matter. Because of this experience, I won't be returning to this location. Foroodi was the O.D

Great place! I like the small personal attention. I'm a sucker for good service and this place…read morenailed it. The doctor, the people helping, the nice old dude. Just fantastic! I used to be of the idea, save a few bucks and go to a big box store. But after the great service, short wait and personal attention it is totally worth the premium. I always viewed glasses like an appliance and if they work ok then fine. I didn't think them as stylish. But the the nice blond lady pulled out some Tom Ford glasses... Ugh! I'm in love! Also, since I work in front of two gigantic computer monitors the doctor recommended varilux. Great idea! In theory... I gave them a whole hearted shot for two weeks, but I could not get used to them, they actually made me nauseous. No problem! I thought that I was going to have to pay for new lenses, but nope! They'll take the varilux and get me new lenses at no charge. Awesome! I really love this place.

HORRIBLE SERVICE! Definitely not coming back and I 100% DO NOT recommend this place. Rip offs! My…read moremother went here because she was in need of new glasses and was referred here by one of her coworkers. After receiving her glasses it's just been a nightmare! She took them back a total of 4 times and they still don't work for her. THESE PEOPLE DO AS THEY PLEASE, NOT WHAT THE CUSTOMER NEEDS AND REQUESTS! $500+ in the trash. FYI for the ppl who run this joint, The woman in the front desk needs to work on her customer service. Also, something I didn't like is that they are all there like if this was some king of high school lunch area where I can hear them gossiping, listing to rancheras and ignoring phone calls. Horrible place!

I've been coming here since they opened. It's closer to my home and more convenient than going to…read morePanorama City. Service was always good but today was exceptional! As soon as I walked in I was greeted by quite a few people. Immediately someone helped me check in. I love the large screen showing the status of your wait time. Dr. Kim is always so sweet and patient. She goes over all my possible options and really works with my forever changing ideas of what I want. She is very precise with her exam. She explains everything and goes over my medical history and the importance of my health and vision. While I was waiting for my eyes to dilate, I was just browsing and someone immediately put my name on the list. After a few minutes they called my name. Suzie was checking my benefits. I had NO idea I even had any vision benefits. Suzie helped me pick out some frames and took them back to the desk for me to try on. I signed up for the extended insurance which actually saved me another $10. I get a hefty discount on any future orders. There were so many staff working and it was busier than I've ever seen it. Everyone was so courteous and there was hardly a wait time. I really like the bottles of water available. Very nice touch! Since they are in a very busy parking lot, be extra careful in parking. Ever since someone ran into me when I was backing out, I always back my car in. Even when I was pulling out sloooooowly, two cars almost hit me.

This place is very convenient. So much better than having to go to KP Pan City. Convenient…read moreservice hours and fast service. Highly recommend!

Dr stevens is the best, arrived to my apoiintment in time & had the option to dilate my eyes the…read moresame day or wheni pick up my glasses . He is very funny & warm . Took his time with explaining about the eyes & my eyes very gentle . Definitely will be going back .

From the owner: Diagnosticamos y tratamos la mayoría de las dolencias oculares: Alergías, orzuelos, ojos rojos,…read moreojos secos, irritacón, etc. Receta para lentes con graduación, examen de los ojos, Lentes para sol 25% de descuento. Nuestros doctores tienen un total de 90 años en la práctica de la optometría. Aceptamos la mayoría de los seguros. VSP, EyeMed, MEDI-CAL y muchos más.

It's a cute place, walking distance from my house, with knowledgeable, friendly staff, run by a…read morecompetent doctor with a great manner. I only dock a star for the sub-optimal parking situation, which as I walk there doesn't impact me, but is a point of concern for others.

Walk in , Receptionist is fast and friendly. Doc is great and friendly. Fast service. Would…read morerecommend for anyone to come.

Came here because some sunglasses I purchased inner eye holder (whatever it's called) was loose. I…read moretold them about it and they said they could try to fix it. The ladies were so nice here at Porter Ranch Optometry! A lady attempted and tried but it was a fail because i need to go back to Louis Vuitton store to get the glasses replaced. However, the service was phenomenal the lady that helped me was very sweet and personable. The store is very neat as well ! They have many brands of glasses here! I will come back here to order prescription glasses that I need!! I highly recommend here if you need glasses!! 5/5 for me!! -Marshay D.

Overall average experience. Parking is tough so plan ahead. Once inside, they told me they have…read morefree valet services though. Appointment was easy to make. I was seen 10-15 minutes after my appointment time. The first examination room could be cleaner. The machine was also a tad bit high so I wish they had an adjustable height chair or machine. Dr. Kh. was good, but she was very much focused on directing the conversation in a way to sell more services. She told me that everything was alright, but she would like to watch this and that and for that I needed that...in a tone that made me wonder if there is something wrong with my eyes. I also didn't know that people of my nationality have different optical nerves. I hope that is not a bad thing.

very good fast service very sweet and nice lady very good job well done definitely worth the moneyread more

We took our son's unusual prescription eyeglasses to the shop to see if the stem could be…read morereattached. Several other places wouldn't touch them saying they were irreparable. Norman (our jeweler) recommended we try this establishment. Huong took on the challenge, rose to the occasion and completed the repair beautifully. Well done! My only concern is that the business hours are quite unpredictable despite having them posted on the door. We had to go several times before "jackpot!"

Love their online appointment booking where I could upload my eyes insurance information. I think…read moreit helps make the process efficient. When I arrived, they tested my eyes using a variety of machines. Then I got to see the optometrist. Lastly, I picked the frames and add ons. I liked the wide variety of frames they have. And they have a mirror with different lighting too. My glasses were ready in a week. There's plenty of free parking in the lot. And they keep their doors locked so you needed to ring to get in.

multiple visits to no avail. The prescription was always off. doctor only available 3 days a week…read more tech labels trial contacts wrong. they don't understand how insurance works.

I've been coming here for a few years now and it's so nice to have the same, familiar, caring and…read morefriendly staff. Appointments are met promptly. The office is a cozy and clean facility that meets me with quality care. I love that the front desk staff is super helpful with selecting eyewear yet they aren't pushy or overbearing. I really appreciate the space they give you yet are ready to assist when asked.

Great experience, the staff is very welcoming and makes you feel just at home! Their names are…read moreJohnny and Angelica! Dr Sharon is also great. All around a great spot and highly recommend it to all.