Breath of fresh air in today's challenging medical atmosphere. Arrived 1 week + 1 hour early…read more(doh!!!) for my appointment, but the front office staff was so nice & accommodating and saw me regardless. I think they may have had a change in staff because I'm having a totally different experience with staff than previous reviewers. My Dr. was Smyth-Medina . He was friendly , thoroughly examined both eyes & explained to me wha was happening and gave me a great prognosis.. See me next year! My first Technician was Veronica , she is a very intent listener, she was patient with me and did a terrific job of prepping /intake for the second part of my exam , dilation . The dilation tech was Lilliana and she was sweet too. They tell you what to expect along the way, how many minutes between technicians & seeing the doctor , which i like very much . Few doctors offices are as accommodating or even care to tell you how long the wait is. I'm used to a shoulder shrug . Not here! So as you can see (no pun intended) it really depends on who you get & perhaps even how you treat the staff. These people are here to care of us, if you do your part , show up for appointments & with a good attitude you might just get the same back. I was hesitant due to the previous reviews but i'm making it my own experience and it was a great experience. Just know each step takes several minutes in the process so be patient. I feel as if I'm getting quality care here . I do not feel rushed. I've been here for one hour since my appointment started and overall it took approximately 1.5 from start to finish. Park across the street for free. If you come around lunch time there are plenty of places to park . Thanks everyone for seeing me today! I really appreciate it!

The phones do not work. One 818-837-4511 is no longer valid according to the message and the second…read morenobody answers 818-256-0606. No way to get in touch with anybody.

Very professional, extremely satisfied, Jackie and Rose are the best , most helpful individuals, Dr…read morePetrosyan was very accurate, extremely patient with me to get 100% results.i would recommend this office.

Dr petrosyan is great -- she is careful, thoughtful, thorough and super nice. Great staff and very…read morenice office!

I had a perfectly pleasant experience with the doctors here. I'm very jumpy about things going near…read moremy eyes and they were very understanding.

We have been Sylmar Vision clients for over 20 years. We have always received courteous and…read moreprofessional services from doctors and staff. I highly recommend them.

Born with really bad astigmatism. Parents chose this…read moreoptometrist for me at 5 years old. I'm 45 now. Been coming here for years. 2024, Purchased 4 sets (8 boxes) of contacts and only now discovered the Lens tech incorrectly gave me an extra pair of "rights" (I try not to wear contacts often). I have 3 "lefts" and 5 "rights". Spoke with a rep who said -Need to tell them right away if there is a problem -Must have been wearing the lefts only which is why I have disproportionate number of boxes (Not the words she used) That's weird!? The two boxes I have been using are not only marked on the box with my Left and Right prescription- So are the individual Contact capsules inside the boxes. Asked to speak to the owner about issue. She said Owner was not available to speak with me and then hung up the phone on me after attempting to explain the error in her logic. I've been going here for 40 years... ***40 YEARS*** Never once have a history of insinuating something in bad form to try and get one over with this place: This random lady refused to help me. She said it was impossible for the order to have been fulfilled incorrectly. I guess customer service and hearing out a customers doesn't matter to Sylmar Vision Center. This Office has profited thousands of dollars over the years from my return service. Since Doctor Forbes owned it in the 80's They won't anymore.

Dr. Helm is my favorite physician, and has been for at least 20 years! Not only is he extremely…read moreknowledgeable in his profession; he is as kind and compassionate in his care of his patients. His staff is very courteous and professional!

Nice and caring optometrist, high tech facility. But the front desk lady's/ assistants need a more…read morepositive, welcoming, and helpful attitude towards patients. Both times I visited this office, I was not greeted, was not asked what I need help with, I am just standing at the desk waiting to be helped by 3+ people sitting at the desk and they are all avoiding eye contact with patients waiting at the desk. And when I am helped, the lady's all have attitudes and make me feel like I am wasting their time and don't want my business. The office got the job done with what I needed but I can get the same services at other optometrist offices that were more welcoming and willingly helpful than this place.

This was a quality experience with great office staff, top notch technician, Melissa , and Dr…read more Yook. I would highly recommend this ophthalmologist. Personal and caring service.

I meet with Dr. Tan for a medical concern that has been recurring with my eye. He was the first…read moreophthalmologist that I've seen that has been able to properly diagnose my condition and really took the time to explain it to me and talk through preventative care. He has always been so warm, kind, and caring during our visits and the administrative staff is the same! This is definitely the place to come if you are wanting genuine and thorough care for your eyes

Came here because some sunglasses I purchased inner eye holder (whatever it's called) was loose. I…read moretold them about it and they said they could try to fix it. The ladies were so nice here at Porter Ranch Optometry! A lady attempted and tried but it was a fail because i need to go back to Louis Vuitton store to get the glasses replaced. However, the service was phenomenal the lady that helped me was very sweet and personable. The store is very neat as well ! They have many brands of glasses here! I will come back here to order prescription glasses that I need!! I highly recommend here if you need glasses!! 5/5 for me!! -Marshay D.

Overall average experience. Parking is tough so plan ahead. Once inside, they told me they have…read morefree valet services though. Appointment was easy to make. I was seen 10-15 minutes after my appointment time. The first examination room could be cleaner. The machine was also a tad bit high so I wish they had an adjustable height chair or machine. Dr. Kh. was good, but she was very much focused on directing the conversation in a way to sell more services. She told me that everything was alright, but she would like to watch this and that and for that I needed that...in a tone that made me wonder if there is something wrong with my eyes. I also didn't know that people of my nationality have different optical nerves. I hope that is not a bad thing.

A few months ago, I visited Dr. Abraham with several issues, the least of which was extremely poor…read morereading vision. I also had borderline glaucoma and a couple of beginning cataracts. Dr. A. explained how he could take care of all three problems with a single surgery in each eye. After a thorough explanation, I opted to "Go for It" and boy am I glad I did. The surgeries were a month apart and only took a few minutes each and to some degree it was a fun experience. Not only have I ditched my reading glasses, but I don't need to worry about glaucoma or cataracts going forward. Dr. and his staff are great as was the surgery center. At a minimum you need to meet Dr. A. he is a really dedicated doctor and my visits are always enlightening.

Went to this ophthamologist for about four years before deciding yesterday to not go anymore. Last…read morefew visits have been very uncomfortable. I made my usual 6 month appt for checking retinas and dry eye procedure. Appt was yesterday. Dr came in hot, upset first that my purse was hanging on the wrong side of the exam chair and then scolded the assistant about it. Then proceeded to rush through a dry eye procedure -- a new procedure that was quite painful. Snapped when I asked question about checking my retinas "you can come back in week for that." No explanation and out he went. I hope he is ok. Went to new ophthamologist today who said "we get a lot of his patients." Say no more.

Friendly, reasonable, great office staff, Doctor H goes above and beyond. He is the best…read moreoptometrist I have ever been to.

Love their online appointment booking where I could upload my eyes insurance information. I think…read moreit helps make the process efficient. When I arrived, they tested my eyes using a variety of machines. Then I got to see the optometrist. Lastly, I picked the frames and add ons. I liked the wide variety of frames they have. And they have a mirror with different lighting too. My glasses were ready in a week. There's plenty of free parking in the lot. And they keep their doors locked so you needed to ring to get in.

Office staff is kind & knowledgable and they can always work you in same day for emergencies. I…read morehighly recommend Dr. Rene Stevens whom I've know for 20 + years and also love Dr. Ani!!

I highly recommend this business, their customer service is outstanding. They exceed my…read moreexpectations every time.