I've been going there for over 25 years and I think they are the best. Renee Stevens in my doctor…read moreand he's been dealing with my strange eyes for many years. I strongly recommend Dr Stevens

Born with really bad astigmatism. Parents chose this…read moreoptometrist for me at 5 years old. I'm 45 now. Been coming here for years. 2024, Purchased 4 sets (8 boxes) of contacts and only now discovered the Lens tech incorrectly gave me an extra pair of "rights" (I try not to wear contacts often). I have 3 "lefts" and 5 "rights". Spoke with a rep who said -Need to tell them right away if there is a problem -Must have been wearing the lefts only which is why I have disproportionate number of boxes (Not the words she used) That's weird!? The two boxes I have been using are not only marked on the box with my Left and Right prescription- So are the individual Contact capsules inside the boxes. Asked to speak to the owner about issue. She said Owner was not available to speak with me and then hung up the phone on me after attempting to explain the error in her logic. I've been going here for 40 years... ***40 YEARS*** Never once have a history of insinuating something in bad form to try and get one over with this place: This random lady refused to help me. She said it was impossible for the order to have been fulfilled incorrectly. I guess customer service and hearing out a customers doesn't matter to Sylmar Vision Center. This Office has profited thousands of dollars over the years from my return service. Since Doctor Forbes owned it in the 80's They won't anymore.

I've been a patient here for many years and have consistently had positive experiences in the past…read more The staff--especially Olga--were always friendly, attentive, and helpful. Olga took the time to explain insurance versus out-of-pocket options and made sure patients felt comfortable and cared for. The doctors have also always been kind and professional. Unfortunately, my recent experiences have been disappointing. Between my annual exam, multiple return visits for contacts and glasses, and several phone calls, the level of service has noticeably declined. I understand there is a new owner, who I believe is one of the doctors that was already there and is very nice, but the overall atmosphere has changed. Olga used to be the first point of contact, and her presence seemed to set the tone for a higher level of patient care. Without her, the front desk experience feels less welcoming, and the staff's attitude has been underwhelming. Additionally, there are rotating doctors, which makes it difficult to build a relationship with someone familiar with my history and needs. Some of the fill-in doctors also appear unfamiliar with the system, making it harder to access past records or maintain continuity of care. Another challenge is the updated schedule. The office is no longer open on Saturdays, which makes even simple tasks like picking up contacts or glasses inconvenient. I've had to leave work five or six times over the past few months just to handle routine matters. While I don't have the time to detail every issue I've encountered recently, these cumulative experiences have changed my perception of the practice. Sadly, I'll likely be looking elsewhere for care moving forward and would no longer recommend this office to others. Perhaps the new owner should consider asking patients to fill out surveys after their visit so she can get a better idea of where the failures are in addition to receiving positive feedback when called for.

Im not sure what's up with all these one stare reviews but I disagree 1000% with them. Every time…read moreI've been to this center the receptionist answer my questions in a respectful manner. I'm not put on hold for hours, the doctors are nice and also respectful. They have a lot of glasses at an affordable price and they also have contacts, they are a little more pricey though. I am also pretty picky when it comes to new optometry centers, but this is really the best one I've been to.

Had to go twice because the first time the prescription was off. Second time was no better. Also,…read morethe eye exam felt rushed. Paid a little over $200 for one pair with a few extras to just sit in my drawer. Had to go someplace else and they got it right the first time.

I've been going to Dr Craig Hoeft for about 23 years now. He's always been great, with lots of…read moregood advice and recommendations. About 6 years ago, he noticed some floaters and some early signs of retina stress (from my near sightedness condition). Dr Hoeft then recommended Dr Kent Small for an assessment - that was very good, timely advice and within a year, I experienced a detached retina and needed a few different treatments and surgery. I'm now back to good vision (albeit with corrective contact lens') but the best part is with my last appointment with Dr Hoeft, my updated prescription, I'm seeing almost 20/20 again! Thanks you Dr Craig!

Vic is very knowledgeable and helpful, he knows exactly what we need. I will recommend to go and…read moresee him.

I came here on a Sunday assuming they are open as it shows on their google maps. But they were…read moreclosed, waste of time!

HORRIBLE SERVICE! Definitely not coming back and I 100% DO NOT recommend this place. Rip offs! My…read moremother went here because she was in need of new glasses and was referred here by one of her coworkers. After receiving her glasses it's just been a nightmare! She took them back a total of 4 times and they still don't work for her. THESE PEOPLE DO AS THEY PLEASE, NOT WHAT THE CUSTOMER NEEDS AND REQUESTS! $500+ in the trash. FYI for the ppl who run this joint, The woman in the front desk needs to work on her customer service. Also, something I didn't like is that they are all there like if this was some king of high school lunch area where I can hear them gossiping, listing to rancheras and ignoring phone calls. Horrible place!

Worst optometrist ever!!!!!! I never learned the doctors…read morename ! He came in and started with the exam! Never got a greeting or anything to acknowledge me, it was just "place your chin here." And the female that helps you pick out your glasses is probably the worst! I think she might be getting paid by commission because I told her what I was looking for exactly and she kept steering me towards other styles of frames! She tried to charge me for extra add-one to the lenses which I did not need or want! First and last time I come here.

October 2026! 10/10! Happy to be returning here. I can't say enough wonderful things about Dr…read more Saremi! He is incredibly kind, patient, thorough, and truly committed to getting things right. I went to two other doctors and he was the best! Dialing in my contact prescription was definitely not simple. We went through probably 10 different pairs of contacts and adjusted my axis multiple times until everything was absolutely perfect. This ended up taking around five different visits, and not once did I ever feel rushed or like I was being difficult. He was so patient through the entire process and genuinely wanted to make sure my vision was as clear and comfortable as possible. That level of care is honestly so appreciated and hard to find. I'm incredibly grateful that he took the time to keep working with me instead of just settling for "good enough." If you're looking for an eye doctor who is sweet, knowledgeable, patient, and truly cares about getting your prescription right, I highly recommend him! His office staff and techs are super sweet, too! Veronica handles all the crazy at the front desk so so well. Highly recommend! Thank you so much!

Hubs glasses broke Sunday night and, with no back-up pair to speak of, we were off to Costco first…read morething Monday morning to see if they could fix them. They couldn't, but they were nice enough to refer us to an eyeglass fixer in Glendale. A bit of a drive, but we were happy to get a referral. Soooo, what he needed was an eye exam and prescription filled, since his last exam was over 4 years ago. Luckily, Dr. Shad was in and - even MORE luckily! - an appointment cancelled as we we walked in to check availability. Hubs answered the questions from the friendly, helpful staff, then waited all of 5 minutes for Dr. Shad to see him for his exam. Just moments later, he was checked out, paid for his eye exam and retinal scan and we were back at Costco Optical, where Irving helped Hubs get 2 pair of glasses ordered with the updated prescription - YEA! I realize this is probably unusual to walk in and get an appointment right away. Also note, Dr. Shad is an independent practitioner, not affiliated with Costco, just conveniently located inside the store, adjacent to the Optical Dept. So you will pay separately for his services. Should either of us need our heads - errr...EYES! - examined again, we will return to Dr. Shad. Cheers! "CC"

What a great experience I had at Central Optometry and Dry Eye Group!!! I have seen so many…read moreOptometrists in the past for my dry eye issues, but none of my visits gave the results I needed. Doctor Sirounian, on the other hand, diagnosed the root cause of my ongoing dry eye problem and showed me A-Z steps and measures to take at home . She took her time to show the proper way of cleaning the eye lids and extracting the oil from the meibomian glands. We also did the LipiFlow treatment which was just amazing. I am super happy with my visit and I highly recommend Dr. Sirounian for dry eye issues.

Okay, look no further! This is the optometrist you want and need. Dr. Sirounian is soooo kind and…read moreknowledgeable. She doesn't just show up and do her job. She will make sure that you understand what's going on. I have dry eyes and I really thought that it wasn't going to get any better but I was wrong! I went about 2 weeks ago and I've seen such a big difference! I opted to use the Lipiflow and I'm so happy that I did!

Office staff is kind & knowledgable and they can always work you in same day for emergencies. I…read morehighly recommend Dr. Rene Stevens whom I've know for 20 + years and also love Dr. Ani!!

I highly recommend this business, their customer service is outstanding. They exceed my…read moreexpectations every time.

Dr stevens is the best, arrived to my apoiintment in time & had the option to dilate my eyes the…read moresame day or wheni pick up my glasses . He is very funny & warm . Took his time with explaining about the eyes & my eyes very gentle . Definitely will be going back .

From the owner: Diagnosticamos y tratamos la mayoría de las dolencias oculares: Alergías, orzuelos, ojos rojos,…read moreojos secos, irritacón, etc. Receta para lentes con graduación, examen de los ojos, Lentes para sol 25% de descuento. Nuestros doctores tienen un total de 90 años en la práctica de la optometría. Aceptamos la mayoría de los seguros. VSP, EyeMed, MEDI-CAL y muchos más.

I went on a referral from my primary doctor. They examined my eyes, got the money from my…read moreinsurance, never gave me my prescriptions because I didn't want to get none of their ugly glasses. The assistant is rude. She never helped the whole time I was there. There's plenty of other optometrist. Go somewhere else and keep your peace.

The staff is very unprofessional & rude. My family and i have been coming here for a few years now…read moresince its the closest one to us. The reviews down below are accurate, we will be changing doctors asap.