Went to this ophthamologist for about four years before deciding yesterday to not go anymore. Last…read morefew visits have been very uncomfortable. I made my usual 6 month appt for checking retinas and dry eye procedure. Appt was yesterday. Dr came in hot, upset first that my purse was hanging on the wrong side of the exam chair and then scolded the assistant about it. Then proceeded to rush through a dry eye procedure -- a new procedure that was quite painful. Snapped when I asked question about checking my retinas "you can come back in week for that." No explanation and out he went. I hope he is ok. Went to new ophthamologist today who said "we get a lot of his patients." Say no more.

Abraham came in and spent a whole two minutes with me and try to upsell me to do cataract surgery…read morethat was going to cost me about $10,000 per eye. I went and got a second opinion elsewhere and everywhere I went told me I barely had any cataracts and a glaucoma surgery he was recommending is no longer covered by Medicare because it's not even effective, which is why he was trying to get me to pay cash avoid this used car salesman.

I can't say thank you enough for how great this practice was to me. Long story short, I got a small…read morepiece of metal imbedded in my eye on a Thursday day. Couldn't close my eye to sleep. Had work from 4am-1:30pm so had to deal with it until I got off. I made an appointment with another office Friday morning for 2:00pm. That office only had an optometrist available (not on ophthalmologist) and despite telling me they would be able to remove it, they determined they could not due to it being under the tissue and said I would need to wait till the next day to see the ophthalmologist. As soon as I left that place, I started calling around. Mind you it was 3:30pm on a Friday afternoon by now. After several other calls to offices with no dr's available, I reached Evergreen. Dr Sien was still in the office, and though not technically taking new appointments, offered to stay late to assist me. The Dr and her staff were friendly and were able to quickly, but thoroughly assess both my eyes (just to be sure I didn't have any hidden gems in the other eye). Dr Sien then removed the metal shaving from my eye. I didn't feel a thing. Metal removed. No effect to my vision. And all that after hours on a Friday afternoon for someone who was desperate to not have to go another sleepless night in that condition. Thank you all again.

I don't normally do this, but after this afternoon, well, I'm sorry…read more Today was one of the two worst medical experiences I've ever had in my life. Dr. Sein appeared incapable of focusing, and I don't know if she thought I was hard of hearing or what, but she was shouting the entire time. Not angry, worse - like she was constantly trying to be heard over a loud sound system. She rushed in like she had somewhere else to be, and remained in that state for the entire appointment. She never introduced herself or even once called me by my name; instead, she addressed me as "hon" the entire time. In fact, she called me "hon" every other sentence and it was clear she hadn't even bothered to skim my file to learn my name. She came off as distracted and unfocused, even hyperactive, and that alone felt incredibly stressful and unprofessional, but the mistakes she made right at the onset made the frustration of the experience worse. She got the wrong eye at first, then insisted several times that the floater I'd come in for was in my right eye before finally actually slowing down just enough to check my information and saying, "Oh, you may be right." "May"...? Like, I think I know which eye the problem is in? She would rapid-fire questions at me only to interrupt my answers with more rapid-fire questions, always with "Hon." I'm not old, I'm not hard of hearing, and I don't normally speak slowly, but I had to keep pausing and then repeating my responses slower and more quietly each time because she wasn't even listening to them, she was just talking over me. I couldn't even get her to be present enough to ask her the questions I had come in with and she never asked if I had any, anyway. At one point during this ordeal, she offhandedly mentioned that oh, by the way, there's a cataract beginning to form in one of my eyes but not to worry about it and then rushed on to the next topic, which is, to put it lightly, a shockingly awful way to break that news. There is no way I feel safe trusting my eyesight to this person or feel safe in her operating room. Because of this experience, I can't even trust her judgement on her referral to a second specialist and I left a message with my primary eye doctor to ask for a second opinion on the other doctor and perhaps get a different referral. Speaking of: The "referral" to the next eye surgeon I was given was a quickly printed half page of a Google review of him. That was it. The whole thing was slapdash, sloppy. No receptionist met with me at the desk to go over anything like professional staff do, they just thrust the printout of the Google review into my hands and told me to call the guy. Look, I get it - it's a Friday afternoon, people are already mentally checked out, they want to go start their weekend or whatever but speaking as a patient, the last place you want that happening at is an eye doctor's office. I let my primary eye doctor know there's no way I'm going back to this place, ever. And that's not even getting to the fact that I was in the waiting room for an hour and a half before I even saw her. There weren't many patients there, the place was simply disorganized. Staff: Pre-dilation, an assistant took me to check my vision with the eye chart. When I said I still had my contacts in, they just shrugged at me and insisted I read the chart with them still in, which isn't how vision is supposed to be checked. The flimsy plastic handheld tool that covers each eye to read the eye chart was cheap and falling apart - a piece slipped out of its position a few times - and they had me use it instead of them using quality tools in a professional manner. Even if the eye check had been done by competent professionals, I had sweat from the heat stinging and clouding my eyes under my contacts. When I asked for eye drops to at least maybe clear up some of the clouding so I could see the chart a bit better, the assistant said they didn't have any (in an eye doctor's office?) then went in search of some saline solution. Post-dilation, an assistant took me back to get images of my eyes on an unfamiliar machine. While I was trying to get the right alignment for my nose, she got impatient and physically pushed the back of my head to force my face against the machine, then kept pushing my head around until she got my face into the position she wanted. Really didn't like the personal boundary violating nor the discomfort. Judging by the chatbot-sounding responses to its other one-star Yelp reviews, I expect that any response from the team to this is also going to be written by AI but I hope that somewhere along the line an actual human reads it. All of this communicates to me that this office just does not care and I emphatically advise avoiding this place. As patients, placing our trust in a doctor and their team is a serious thing. The least a professional can do is take that seriously. Anna

The office is located in a commercial building, where there's plenty of parking…read more Pros: staff is polite and provides a welcoming environment to customers. Cleanliness and safety are emphasized. The Dr. wore a mask throughout the examination and when trying on glasses, everything was sanitized afterward. I appreciated the various equipment to measure eyesight. Cons: Prescription won't be released, until you've purchased through them. Seems unfair since the examinations were paid for. My prior provider was transparent with my prescription and I could have a copy, if desired. Frame options were limited to the more stylish and costly version. Lastly, limited hours of availability could make it difficult for some to schedule an appt. outside the hours of 8am to 5pm. They are open some Saturdays so you have to inquire with the office.

Since I retired, my eye benefits have changed. I called the office today and spoke to Brittany…read more She took the time to explain my new benefits and answer all of my questions. Because of her excellent customer service, this is my new optometrist. Thank you Brittany

Everyone in the office from the front desk to the assistance the text and Dr Cau, everyone is very…read morefriendly they're very prompt and very helpful I would highly recommend this office and Dr Cau

My 99 year old mother was referred by an Opthamology doctor at Facey for an occlusion…read more The first appointment they said to allow 2 hours and it was exactly 2 hours. Everyone was very professional and efficient. Not overly sweet and friendly but very courteous. Toki was my favorite mostly because of his name. My ONLY gripe is the business is not elderly friendly. While they do have multiple ADA parking in front, they're usually full. The office is on the 2nd floor and the ONLY bathroom is on the 1st floor. They really need more ADA bathrooms on the 2nd floor.

I was so impressed with Nova Eye, Dr. Nassiri, and the entire team. I brought my mom in for an exam…read moreand she was treated wonderfully from start to finish. The office looks beautiful, the staff was extremely kind, and they were able to see her the very next day, which saved me from having to take extra time off work. The level of care and professionalism was outstanding. Highly recommend this place!

From the owner: Located at Henry Mayo Newhall Hospital Campus in Valencia, Nova Eye Institute is a dedicated…read moreophthalmology clinic to helping you see clearly and live fully. We provide comprehensive eye care with a focus on advanced treatments for glaucoma, cataracts, retinal conditions, dry eye, and more. Our team combines state-of-the-art technology with compassionate, personalized care to ensure the best outcomes for every patient. From routine eye exams to minimally invasive glaucoma surgery and premium cataract lens options, we offer solutions tailored to your needs. Serving Santa Clarita, Valencia, and surrounding communities, Nova Eye Institute accepts Medicare, Medi-Cal, and most insurance plans.

Dr Gupta has helped me with my retina condition with expert advise and compassion. The office…read morestaff is superb. You might bring a sweater though. they keep it a little chilly.

I highly recommend California Retina Consultant's staff and especially Dr. Gupta. Appointments are…read morealways on time, the staff is friendly and Dr. Gupta spends the time to explain exactly what is going on with my results and listens to and answers any questions I have.

I've had two successful surgeries for entropion over the past three years. Dr. Burnstine did a…read moregreat job both times. His bedside manner is great and most importantly - he knows what he's doing. His staff was helpful and efficient. Highly recommend Dr. Burnstine.

Genetics delt me bags under my eyes at 40, heavy eyelids at 50, not to mention the frown lines…read morebetween my eye brow that must have increased every time I heard "you look tired." I was tired of people telling me I look "tired" , I was about 40 when I first heard those dreaded words, here I was 20 years later still hearing it. I thought being older it would at least make sense somehow, easier to hear, I was wrong. I chose Dr. Burnstine randomly on the internet, his credentials are great, but just as important I was impressed by his "before" and "after" pics, I could relate, I could see myself in their "before", and hoped to see myself in my own "after." With the COVID scare I thought it would make things more difficult, wrong again, I did paperwork on the internet, scheduled upper and lower eyelid consultation without a problem. I can't say enough about his wonderful, caring, staff, they were so patient with my quirkiness, and initial anxiety. Dr. Burnstine made me feel at ease, my anxiety, turned to excitement with scheduling my surgery, knowing I was in the best of hands. Dr. Burnstine is comforting, laid-back, funny, at the same time, he is focused. I felt like I was his only patient, Dr. Burnstine explains everything in detail, looks you in the eyes when asking if you have any questions, it's not an afterthought while walking out of the exam room, thank you. I could not have been "referred" to a better doctor. Dr. Burnstine is not only well educated, of course, but has a true gift as surgeon, I couldn't be happier with my results, I only wish I didn't wait until I was 60. Thank you Dr. Burnstine, for waking up my appearance, and lifting my self esteem, I'm forever grateful. Sincerely, Ava Chatman

We didn't even make it into being seen at our appointment. We sat waiting for over an hour because…read morethe receptionist failed to ask us for payment. NO ONE asked us for payment prior. When I mentioned this to the receptionist- no apology or effort to acknowledge their mistake was made. She actually YELLED at me down the hall while I was trying to get my toddler. Completely disrespectful and uncalled for, in a pediatric office full of parents and kids? At least the Dr. apologized when we explained what happened but at that point over an hour of time was lost and my son's medicine had begun to wear off so we had to leave. We specifically asked if the drs office had experience with children on the ASD spectrum and none of that exchange indicates that they do. Please do not make the same mistake and waste your time with this quack of an operation. The attitude and rudeness of the receptionist, lack of communication, lack of respect towards us as a family where waiting over an hour to be seen can feel like 4 hours when your toddler has a disability and you came early to accommodate for their paperwork is all Unacceptable. If I could rate this a negative zero that would be too high.

I've been taking my child to Dr Goldman for eight years, and I can not speak highly enough of him…read more He is dedicated and compassionate and takes his time to address all questions and concerns that I have, I never feel rushed out the door. Additionally, the office staff has always been on point, never any billing problems.

Dr Gross with Helm Vision Group is top notch. He made me feel very comfortable and he was thorough…read morewith the examination of my eyes. I was there for eye issues not related to vision. I appreciate his expertise and many years of being an ophthalmologist. Additionally, the staff, Omar and Yesenia in particular were very helpful in assisting me.

Went in for an eye exam because my vision was getting worse.. and he found a disease so early on it…read morewas hardly detected. I was able to have surgery to correct it and potentially save my vision!! Very happy! Definitely would come back again! Thank you!!

I had reflective lens exchange (RLE) on both left and right eyes on 03/25/26 right eye, 04/01/26…read moreleft eye. In my line of work, wearing glasses had become a hassle, having to constantly push my glasses back into place. I waited until now 08/20/26 (my last follow up appointment) to submit my review. The entire process was easier than I could have ever expected. Every Laser Eye Center associate I came in contact with was polite and professional. I can now see clearly (near and far) without glasses. I highly recommend this company.

They were helpful and informative. Eye doctor was thorough…read moreand explained the procedure quite office experience was exceptional. They were friendly as well.