UPDATE. CONTINUED ONGOING VERY RUDE RESPONSES FROM OWNER AFTER REVIEW. Zero responsibility about conduct of receptionists. Silly. High end place. You'll pay for it with your glasses on the upsell for sure. Took 3 phone calls to get email of my script. Simply wanted to compare old and new. I fully intended to use them to buy glasses but not after that! Felt like they were reluctant to give it to me so I'd come back to buy their glasses. I will go elsewhere. Fancy place. Upsell pros. Receptionists having silly girl talk convo entire time audible to waiting room. Doctor and med staff were fine. read more

Dr. Craig Helm was referred to me by a rather crusty ophthalmologist at the medical group where I receive the preponderance of my care. I had been deliberately blasted in my eyes with a green laser by a vile student when I was a chemistry teacher with Los Angeles Unified School District. The kid was told "... not do that any more." I, on the other hand, lost vision. The District disavowed responsibility and the crusty ophthalmologist just wanted to fit me with glasses and be done with it. He referred me to Dr. Helm because I wouldn't put up with his attitude. I found Dr. Helm to be a brilliant, extremely caring and highly professional doctor. I had had radial keratotamy years before and I knew that could cause problems regarding repair of the damage done by the kid. Hard to believe that was about 8-years ago. Dr. Helm was able to correct my vision to 20/20. About 18 months ago I began experiencing the effects of age-related cataracts -- looking at the world though amber-grey clouds. Back to Dr. Helm! In January, 2022, he removed the lens from both of my eyes and replaced them with polymeric material. Afterwards, I realized I was no longer color blind! Healing is a long process. No way to sugar-coat that fact. But my eyes are continuing to improve! I can tell from my regular follow-up visits. My close-up vision had been a problem and I do wear reading glasses for computer work; also sometimes when I am doing microscopy, but the need seems to be less and less. Actually, and to be candid, I don't trust anyone other than Dr. Helm to work on my eyes and vision. This is not meant to impugn the reputation of other ophthalmologists, especially those on Dr. Helm's staff. Nevertheless, I feel comfortable only in his capable hands. I could not recommend Dr. Helm more highly. -- Jay L. Stern read more

I ended up having to go to Henry Mayo ER with eye pain and redness. The nurse practitioner there was phenomenal and ended up consulting with Dr Helm, who in a stunning act of selflessness, agreed to see me on a Sunday, over a HOLIDAY WEEKEND. I was absolutely FLOORED!! Needless to say, he showed up for the appointment, we went inside, took a look and almost immediately ruled out Glaucoma, which was the fear of the NP at Henry Mayo. What he did diagnose me with is irisitis, which is, crazy enough, related to my ankylosing spondylitis in my back. Wow. Ok! Sent me on my way with a couple prescriptions for eye drops and a follow up within a week. I just got home and I'm happy to say that I'm healing nicely and looking MUCH better! Thanks Dr Helm, you were a GREAT help to myself and most importantly my eye health. I can't recommend him enough!!! read more

Helm Vision Group - .... and AFTER, still healing, but... BIG difference. - Ophthalmologists Near Me - Valencia, California

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Dr and their optical Dept are awesome! Thorough and very helpful! Husband had surgery here as well and cannot say enough good about. I only wish they were open later. read more

Great experience and friendly service. The staff was very attentive to my needs and processed my lenses in record time. I would highly recommend HELM vision group for your optometrist needs. read more

They keep trying until they get glasses correct. Hoping this time they are prefect. Have a great day ! read more

All very professional and friendly. Big and efficient center with highly technology equipment for eyes reading. Great experience read more

And yet another problem for me with Helm Vision Valencia. I received a bill for $80 ONE YEAR after my services were rendered.

Julie was awesome assisting me with new sunglasses! The office is pristine and professional. I will be a returning customer!

Went there the girls in front office saw me standing there they were too busy goofing around to even notice me very unpr I saw a Dr Gross he was awful rude and wanted to do surgery luckily I didn't take his advice I went to a Dr Landon in Canyon Country instead that helped me he was amazing I really don't understand why this office has so many good reviews read more

I had cataract surgery done here for my right eye - and still need to have my left eye done. Nothing but great things to say about the surgery and results so far. The nurses, anesthesiologist, doctor are extremely impressive. My complaints are about the office staff. They speak to you as if you are bothering them. They contradict each other on something as difficult as asking for a receipt for the rather expensive surgery. I was told I couldn't get a receipt because it hadn't posted yet but they would email it to me once it posted. I waited a week - no email. I called the office and a gal who was bothered that I called told me she could not email it but only print and mail. I asked her to mail it. Waited and nothing came in the mail. I called back and got someone who likes to speak over you. She told me the person who could print out the receipt was gone for the day and I would have to call back tomorrow. Really frustrated, I voiced my displeasure. I was then abruptly placed on hold for 3-4 minutes. Then I was told I could come down and pick up the receipt. I had to drive to their office where I was flatly handed the receipt by someone who was obviously annoyed. I felt like being Steve Martin and saying "Well excUUUUUUUSE ME!" When I am waiting in the waiting room or even in the patient room, the staff openly talk about where they are going for lunch and other banal conversations well within earshot. No one introduces themselves other than the doctors. No one says things like good morning, good afternoon, how are you? These are things that take no special training, education or special certification to do. They all just act annoyed they have to work there and annoyed that they have to deal with their customers. read more

An excellent experience . The staff is knowledgeable and caring. They give through exams .

My husband introduced me to Dr. Engh after my optometrist retired. My husband used him for cataract surgery when he was 30. Dr. Engh is a really great guy. He may not be really chatty or anything but he cares....I remember before he was with Helm in his own practice and I had some plugs in my eye and they were giving me a really bad reaction. I called on a weekend to leave his office a message and see if I could get in that next Monday. Dr. Engh called me right back on a Saturday and met me at the office to remove the plugs so I would feel better right away. I never forgot that and I will always go to him for care. read more

Dr. Helm exceeds all criteria for what, in my discriminating mind, makes an exceptional surgeon. He performed cataract surgery on both my eyes with superb skill and I could not have anticipated a better outcome. I had zero complications, my eyes healed very quickly, and my vision was restored. I see young again. Dr. Helm graciously and patiently answered my incessant questions over several weeks, and helped me understand my lens options. I tried a particular lens in one eye that I thought I wanted but when I decided it did not meet my personal expectations, he expertly explanted it and replaced it with another option that was perfect for me. You'd be hard-pressed to find a surgeon for miles around who does lens exchanges let alone one who works with such precision. The surgery center was a clean, comfortable, intimate, and non-intimidating space. The process was efficient, the nursing staff attentive, all of which were important to me. I was very anxious about surgery but once I entered the surgery room, Dr. Helm's confident, calming demeanor and - ahem - humor set me at ease. Dr. Helm is a true gem in the community. I am glad I found him and highly recommend him without reserve. He's one HELM of a doctor A forever fan, Karlene read more

Glasses came in earlier than expected and were just right. I recommend getting your glasses here.

Top Rate ! Dr. Helm is a wonderful Optometrist! He saved my eyesight! If it weren't for him, I'd be blind in one eye!!!!I love his smiling face when he enters the room! He has much enthusiasm & confidence in his work!!! My cataract surgery when smoothly with no complications! He is friendly, kind, compassionate, knowledgeable. I Never have to wait. His offices are excellent in managing your time & appointments!!!! No waiting. I usually go in early and out before my actual appointment time! Staff are friendly, warm, caring!!! He is the most caring, wonderful Dr. He will not disappoint. Thank You dr. read more

I've always liked Helm in the past, but they've really gone downhill. My friend recommended them because of their return policy on glasses that weren't quite right, but even that was a complete fail. After several years going there, I had to return a pair of glasses because they were cutting into my nose to the level of actually causing a cut with a scab. They replaced them, for a large fee (like more than a new pair of glasses, large fee), for a pair that was far less expensive, and didn't last 4 weeks before they broke. Note that they only allow one replacement no matter what the problem, even on a $1000+ pair of glasses. Although quite annoyed, I let it go. Today they called less than 3 hours before my appointment to reschedule for a month from now. I arranged my entire day around their schedule, and after 4 weeks of waiting to see them, and not being able to see AT ALL, I got the cancellation call 3 hours before my appointment. I honestly don't think these people are able to manage two offices. I told them the first time that I wasn't going to their new office, as the distance didn't work with the wait time I usually experience there (unusually long for any doctor), and I only had an hour during lunch, but apparently that just leads to a last minute cancellation, with a rude receptionist who doesn't give two shakes how many customers they lose. No problem. I'll just go see the doctor that my husband has been seeing near my home, for over a decade, and has never had an issue, and I'll take my kids there too. At least they still believe that customer service is a real thing. It's sad, because I make a real effort to support local businesses here, but I can't help if they really don't give a darn, and that's what I got from them both today and in my last interaction with Helm Vision. read more

I recently came into Helm Vision Group looking for a place that offers both Optometrists and Ophthalmologists as a one stop place for eye care. On my first visit I met with one of the Ophthalmologists for a bump on my eyelid that was bugging me. I believe I met with Dr Gross and he was very polite and took his time to examine my eyes. He put me as ease and answered any questions I had while he effortlessly took care of my eye problem. I was so pleased with this experience, that I made my next prescription eye exam at Helm as well. This time I was seen by Dr Benosa. She was very kind and gentle with all the exams and explanations. I am so used to being rushed in and out of machines at other places. Not here Dr Benosa answered any and all my questions no matter how trivial they might have been. I just like to know things about my health and she was happy to answer. Again with this experience I felt relaxed and at ease with the atmosphere and attitude of the office staff. I was seen by these doctors but they weren't the only professionals here. The nurse who first gave me a evaluation was very nice and courteous, the front desk staff has always been friendly, and the glasses / contacts desk technician was very helpful too. She offered me all my contacts choices and told me which offered rebates and deals. The waiting rooms are nice and spacious with TVs and reading material. You don't have to sit in a hallway, like some other places nearby. Rates are on par with the others in town, with some fees here and there varying. Parking is a breeze with the huge lot our front. Give them a try if you are looking for quality care. read more

Very negative experience today at Helm Vision Group. My son, 17 years, went in for contacts. paid for the exam, but he was having trouble putting them in. We returned 3 times and he still was not able. I doctor assistance. My son claimed it was the environment. In either case, I requested the written prescription so we could go somewhere else to purchase the contacts. Helm refused. They wanted us to purchase the contacts from them or no script. Not happy with office staff as they did not treat us as the "customer." They lost three paTientsin over this today. i would. not go to them again. Gary Fredo read more

For the first time in over 20 years, I didn't need to reach for my glasses on my night stand when I opened my eyes in the morning!! Thursday afternoon I had LASIK surgery. My correction was around -5.00 diopters. I'd be lying if I said I wasn't nervous. I have likely been a candidate for many years but was terrified of the thought of my eyes getting lasered. As everyone had said, the anticipation was worse than the procedure. It took maybe 15 minutes total of being in the op room, all I felt was slight pressure. I could already see right after! Amazing experience and technology. So far I have zero side effects that I've heard others experience Thank you Dr Helm! You have an amazing team. This has already been life changing! read more

This place is fantastic! The staff are amazing and the doctors too. Jennifer and Addie are all stars! Jennifer helped me pick out frames that I absolutely love and she even repaired my mom's frames today! Awesome all around. We are definitely going back. Thank you. read more

Helm Vision Group - My new glasses! I'm so happy with them! Jennifer rocks! - Ophthalmologists Near Me - Valencia, California

I found this office to be terrible and would not recomend anyone to go here. They are extremly unprofessional and seem to over charge, and no honor what they quote/say the prices are. If there is an option to find another place I would save alot of head ache. Another thing is make sure to have time because the staff will waste your time due to being completely ignorant. read more

I am updating my review from bad to worse. Turns out my Rx for my son never got filled out! Even though I called back the office 2x, spoke to 2 different receptionist. Now I'm leaving town, without the Rx that was needed. This is unacceptable level of care. I am a Dr, and I could never imagine treating any of my patients with such poor service. I will never ever recommend this place to anyone. They are only good at collecting & do not care about patient follow up. Terrible customer service. Terrible front staff. read more

I had the pleasure of working with Julie. Upon entering the office I was met with friendly staff who greeted and answered questions regarding my interest in glasses / contact lens for my partner and I. Julie's professionalism and attention to detail made our purchase process effortless. She was able to guide us every step of the way from determining our budget, to showing us different options, and most importantly, breaking down the cost. Her transparency made us feel easy without being pushed / forced to make a decision on the spot. Moreover, the staff member's here are incredible. I've called numerous times asking questions in which they were able to answer thoroughly. Thank you, again, to Helm Vision, and Julie, for making our experience enjoyable! read more

Helm Vision Group - Ophthalmologists Near Me - Valencia, California

Always a positive experience at Helm Vision! I purchased two pairs of glasses and was able to pick them up quick and easy. I'll always come to Helm when I need my vision checked! read more

Everyone here is very kind and works with you to help get what you need! They make sure to explain each thing you need and help you go through the prices and everything for your glasses or contacts! read more

If I could give below 0 I would!!!! Horrible service and zero concern for covid.NOT FOLLOWING current CDC guidelines for medical settings. DISGRACEFUL!!! When I looked into the machine to have my eye looked at the dr had asked me to remove my mask. He immediately took his off too and blew in my face!!! Wjen I was directed to tell tje owner he too wasn't wearing a mask and when I asked he said he was vaccinated and refused to put his mask on. I am literally beside myself. This was afterI sat for well over an hour for my appointment. It is clear that too many patients are scheduled and it is absolutely inconsiderate of the patients time. There was another patient literally coughing with no mask on in the waiting room amd nothing was said. Disgusted does not evendo it justice. read more

Helm Vision Group - Ophthalmologists Near Me - Valencia, California

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Extremely rude and unprofessional front office staff (especially the red head) Their system apparently went down and they were tuning away their patients by the handfuls. Well, two hours later, I finally saw the doctor! I am just adding to my review. I saw Dr. Brian Gross. I really liked this doctor. He had a wonderful bedside manner and warm and humble energy. It was quite a relief from the front staff and my first visit, so don't be discouraged by this review! Once you get past the front help the medical assistant was a doll as wellI didn't catch her name. read more

The office as a whole is big, well-equipped, and the staff are very accommodating for my schedule the past three times I've come to visit. Frames selection could be a little bit better, but the optical staff is surprisingly down to work with my style preferences and dig around in some sort of online catalog for frames that they can order in. A particular highlight of the office in my experience is Dr. Lisa Guan. I've had other optometrists clearly trying to rush me through the ones and twos and brushoff clinical questions I have about eye complaints and stuff, but Dr. Guan doesn't do that. I had a question about eye pressures and received a concise and clear explanation of what she was seeing in my eyes. Same for procedures on any of the machines besides the basic one or two thing (which is a "phoropter, with a 'ph'" per Dr. Guan hahahah) Extra extra bonus love for Dr. Guan is that we booked my six year old for an eye exam. She needed the eye dilation drops and was freaked out from a past bad experience. Dr. Guan's calm, soothing bedside manner didn't stop my kid from squirming, but no tears either this time! Anyway, solid overall office that has earned my repeat business based on the optical and optometry staff. read more

So after a morning mom rant because his Nike frames kept being delayed, Kelly, @helmvisiongroup called their local sales rep. The sales rep took it upon themselves to locate the frames from a different optical store, drive an hour out to pick them up, and and an hour back to personally deliver them to our optometry office. Helm Vision Center then turned around and made the lenses on the spot. Got a call that we could pick up his glasses at 4pm today. Thank you Kelly, and @nike for going above and beyond the call of duty to get my son his new glasses. I want to spread the word of what an awesome job you did and how grateful I am for everything. He's one happy boy! #customersatisfaction #beyondgrateful #nike #helmvisiongroup #customerforlife read more

Helm Vision Group - Ophthalmologists Near Me - Valencia, California

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Our family has been with Helm Vision Group for almost 10 years. Dr. Guan is gentle, kind, and wonderful at caring for all of our family members' sight. The entire staff at Helm Vision is professional, courteous, and highly attentive to all patients. We moved out-of-state and continue to keep our annual eye visits with Helm Vision Group. read more

Helm Vision Group - Helm Vision pillar - Ophthalmologists Near Me - Valencia, California

I met Dr. Hailey Ho after being diagnosed with severe cataracts in both eyes. The whole staff was very pleasant, professional and explained each step of the tests in easy to understand language. All of the equipment was A++ in cleanliness. I told Dr. Ho that of all of the medical offices that I had been to, Dr. Ho's equipment was the most expensive that I have ever seen. Just before I left my office visit, I had a thought. I had a mole growing on my right eyelid. I had 3 separate Dermatologists look at the mole and they all declined to remove it due to the delicate location. I asked Dr. Ho to take a look at it. She immediately and confidently said that she could remove it for me. As you know, the skin of the eyelid is very thin. Dr. Ho took care of it quickly and without any pain. It has been four days since my surgery and everything is fine now. In closing, I would recommend Helm Vision Group and especially Dr. Ho to treat you and your family members with any problems that you may have. Their office building is nice with plenty of free parking. The office is approximately 1 mile from the Palmdale Hospital. I look forward to my next surgery with Dr. Ho. read more

Helm Vision Group is a great place to get all your eye care done. The staff there is kind and helpful. Your wait time is just minutes before you are called. I have been seen by Dr. Gross and he is very thoughtful and kind. He goes over everything. A good listener too. Don't go anywhere else before you try Helm Vision. read more

Well, got both my eyes are done. Dr. Hailey is awesome. Everyone at the Palmdale location is very nice and kind. Be nice and kind to all. Share a smile it's free. Thank you so much Dr. Hailey you're the best read more

Care Quality is excellent! full spectrum of services including surgical Services. Maui Jim's, high-end sunglasses e.g.. YSL, Gucci.. Polite staff - calming when you're stressed! Vision eye drops and all current technology for assessing Vision deficits. Recommend !!! read more

My family has been coming to Helm Vision Group for over 20 years it is a wonderful friendly and very clean atmosphere. Everyone here is very professional and outstanding with taking care of patients. I would highly recommend this business for everyone who needs vision care. Even during the pandemic they were on top of everything according to the CDC rules with their cleanliness. read more

The doctor was not the issue he was great. The lady at the front desk and the billing department is the issue. I have called 3 times to get it corrected. They keep sending a billing statement but will not bill my insurance and EVERYTHING IS COVERED all I should be paying is a $20.00 copay. Called again today and got the same rude person who just says they will look into it and get back to me. Well you should have done that the last 3 times. I checked with my insurance to see if the billing was sent to them and NO it has not as of today. This was from August of 2022. Get it together. read more

I was excited to try this place since it was closer to home moving from Studio City, CA. My eye exam on 7/24/20 was pleasant, I was seen quickly, thoroughly and I trusted the pricing of their sunglasses. A few days later I saw the RayBan (RB2447) on reputable online stores (Nordstrom) for $169 and I was charged by Helm Vision $264 for the same pair! 8/26/20 my sunglasses aren't ready but my eyeglasses were today and working virtually I needed them. I am ok with the time frame of waiting because we are in a pandemic, etc. I asked about the price difference and they stated they have their own pricing and cannot do anything about it. Has this happened to anyone before? I get if it was hiked $20-40 but $100 over market value? This is upsetting and I hope Helm Vision can help me out. I would like to think they are an honest and fair business. read more

The optician department was very helpful and adjusted my glasses perfectly. I would highly recommend going there.

Just picked up my prescription motorcycle riding glasses from Helm Vision Group in Valencia. I needed them in a rush as I was leaving town in a few weeks. Helm Vision Group didn't let me down as less than a week later my glasses were ready. A huge shout out to Optical Manager Julie. She took my order and made sure it got expedited. Thank you, Julie!!!! read more