Had to go twice because the first time the prescription was off. Second time was no better. Also, the eye exam felt rushed. Paid a little over $200 for one pair with a few extras to just sit in my drawer. Had to go someplace else and they got it right the first time. read more

I've been going to Dr Craig Hoeft for about 23 years now. He's always been great, with lots of good advice and recommendations. About 6 years ago, he noticed some floaters and some early signs of retina stress (from my near sightedness condition). Dr Hoeft then recommended Dr Kent Small for an assessment - that was very good, timely advice and within a year, I experienced a detached retina and needed a few different treatments and surgery. I'm now back to good vision (albeit with corrective contact lens') but the best part is with my last appointment with Dr Hoeft, my updated prescription, I'm seeing almost 20/20 again! Thanks you Dr Craig! read more

I was looking for a place that have flexible hours, so I don't have to be asking for time off at work or get my kids out of class and I'm glad I did. All the staff is very friendly and professional. Dr. Caballero is amazing, I liked that he took the time to explain every step of the process and asked about any concerns me or my kids may have. Too bad I've had my annual checkup performed in another place already and this appointment was only for my kids. As I had a prescription from that other place they gladly took care of it. Thank you! I highly recommend this office! read more

Came here for contact prescription update. I was quoted a $600 for contacts (with insurance). They must've taken me for a fool. Claimed my prescription was custom and the manufacturer needed to be contacted to make them especially for me. I said I'd get a second opinion. Went to Costco optometrist. Got my trial pair of contacts the same exact day! They had them in stock. Not "custom" made and they are perfect. Just ordered on lens.com for $200 without insurance. I will never return to this office nor will I recommend my friends and family to this office. Scam artists tried to get one over on me. read more

I have been coming here for about 5 years always get progressive glasses because of work. I came last week and again need a stronger prescription. Order the glasses thinking that they will be the same type as before. Later to find out that they gave me computer only glasses . I take them back and office make me feel like it's my fault. Still waiting to get a response because I have to pay for the difference. read more

About as good as it gets. I have been coming here for years. The front office staff is wonderful and doesn't change every 6 months like some businesses. The doctors have always does a fantastic job of making sure my prescription is just right for my vision. Having had glasses since I was about 5 I have been to lots of doctors over the years. Dr. Hoeft's office is at the top for me. read more

My girls both need glasses now. They both love this office. The doctor keeps it fun for them and they feel comfortable with him. The ladies are patient as my girls try on pretty much every sample available, which takes a WHILE. I've always felt welcomed and my girls, who are picky with adults, like it. read more

I've been going to this optometrist office for years and I can say that this place has definitely gone downhill since the early 2000s. I first started going here when I was about 14, and the service was ok- my mom didn't like it, but it was the closest optometrist that my insurance covered so we went. However, the front desk ladies have become less professional, ruder and overall meaner as time has gone on. Pros: Close to my home Insurance coverage with this provider Cons: Long wait times Rude front desk ladies Disorganized, not well managed I asked for my contact lenses prescription and eyeglass prescription and they became confrontational and did not want to provide me with it. The front desk ladies are rude and condescending when they leave voicemails- the tone they use and the wording makes it clear that they think it's your fault and that you weren't careful when making a decision. Both me and my mom have had our concerns brushed aside, our questions have been brushed aside, and we haven't been provided with documentation for costs. Getting glasses is really expensive, even with insurance. So when I'm going to drop upwards of $300 I want the service to be worthwhile. So when a mixup happened and I brought it to there attention the front desk ladies weren't helpful at all. Instead they dismissed me and told me that I misunderstood and needed to be more careful. That's not professional and I don't appreciate being blamed when I'm dropping a lot of money for a service. I wouldn't recommend this place to my enemy, everyone deserves better service and basic decency/politeness than this. read more

The front office staff is terrible. I ordered very expensive glasses, and it took over a month to get them. When they did arrive, the lenses were damaged and I had to send them back. I constantly had to call to see what was holding the order up because they never bothered to call me. When I tried to order contacts that I have worn before, but not with this doctor, the staff told me there was no way they were going to fill the order because they weren't prescribed to me. When I asked to speak with the doctor they were very difficult and told me he was unavailable and that they didn't know when he would be available. I tried to support my local eye doctor and got screwed for it. Don't go here. Anyone has to be better. read more

i'm gonna start off by telling you not to go here. 1. the optometrist gave me the wrong prescription. she seemed really nice too but i guess not. 2. the front desk staff are rude beyond belief. they look down you if money is an isssue. stuck up faces and all. especially the one who knows all the prices. they just make up numbers i swear. 3. they are extremely overpriced. they charge at least an additional $100 compared to most places. 4. because of the pricing i had to go somewhere else and this is how i discovered the bad prescription. 5. they seem to not care that they messed up my prescription, especially since i didn't get my glasses through them. 6. i'm out almost $400 and have to suffer with strained eyes thanks to them (the bad prescription) and their terrible customer service. never again! read more

I have been seeing Dr. Hoeft at the Sylmar location for over 20 years...He is the best in his business. I have married and have school aged children that see him. I've got to be honest, I tried other optometrist closer to my home and business and schools, and I was disappointed on both occasions...Even though he can only see us on Fridays and I live 45 minutes away....I reschedule my day and my girls school just to see him. My husband has even gone to the Burbank office just to see him. I wouldn't trust our eyes to anyone. greatly satisfied customer. read more

I fully agree with the other negatve reviews on here. I wish I would have checked Yelp first. I've had prescription glasses since the second grade so I'm not unfamiliar with the process. For the first time in my life, I was given the wrong prescription. At first I blamed the vendor I ordered my glasses through. But nope, they verified the prescription before they filled it. I looked at my prescription records for years before and they were all pretty similar until I visited this office. Miraculously my left eye was a totally new prescription. A few months later at a new doctor, my left eye "bounced back". I think not. The reason I'm bothering to write the review? I'm out my benefits for the year with my insurance and out of pocket over $200 for a pair of glasses that don't work. Come on, even WalMart can get a prescription right. read more

I have been a patient with Craig's office for over 20 years. He and his staff are by far the most professional and courteous medical staff I have ever encountered. This has nothing to do with supporting a local doctor, this has to do with choosing the best doctor. Craig Hoeft is truly one of the best, and I would trust my eye sight to no-one else. read more

This place is awesome! I called for the first time and they even made room for me within an hour! The staff members are friendly especially Sara she rocks! The optometrist is professional and left in less than an hour for my exam and ordering a pair of glasses. I really enjoyed this place. read more

Everyone is very nice. Front office staff is awesome, very good at their jobs. I got my glasses within a week, perfect! I'll be going back to get sunglasses for sure. read more

Went in as a new patient - Dr Hoeft is progressive in his assessments and more thorough than any eye doctor i have ever visited ! His knowledge is immense and his approach makes you feel like you are part of the family ! I am from out of state - heard he was good but not true .He's phenomenal - go see him don't hesitate ! read more

Worst place ever!!! The only reason why I gave this place a one star is because its down the street from my house. I ordered glasses from here and after 3 weeks without a call that they are ready I called and guess what? They lost my order and are looking for them. I got my glasses 2 weeks later with a "rush". A year later my husband wanted to get glasses he choose this place, after I told him to go somewhere else and we had insurance VSP to be exact which is a great plan. My insurance covers a lot and they wanted to charge my husband over $300 for eye glasses that he didnt even like but the girl kept saying just get them you will like them and get use to them. After saying he doesn't like them and we will come back she starting being rude to us. I saw sunglasses I liked and for some reason they wanted to charge me over $400 for Ray Bans sunglasses. I said no that is too much and I believe they are charging way more than they should. I hope VSP finds out that this office is not charging VSP prices or they will lose their part to accept this insurance. I went to Glendale Galleria and went to the eye doctor there, and I bought Fendi Sunglasses for $225 with my insurance.Sorry Dr. Hoeft is a great eye doctor but I believe his office staff is either taking advantage of the customers or the Dr is. Either way no matter how close it is DON'T GO HERE! read more