I've been going there for over 25 years and I think they are the best. Renee Stevens in my doctor…read moreand he's been dealing with my strange eyes for many years. I strongly recommend Dr Stevens

Born with really bad astigmatism. Parents chose this…read moreoptometrist for me at 5 years old. I'm 45 now. Been coming here for years. 2024, Purchased 4 sets (8 boxes) of contacts and only now discovered the Lens tech incorrectly gave me an extra pair of "rights" (I try not to wear contacts often). I have 3 "lefts" and 5 "rights". Spoke with a rep who said -Need to tell them right away if there is a problem -Must have been wearing the lefts only which is why I have disproportionate number of boxes (Not the words she used) That's weird!? The two boxes I have been using are not only marked on the box with my Left and Right prescription- So are the individual Contact capsules inside the boxes. Asked to speak to the owner about issue. She said Owner was not available to speak with me and then hung up the phone on me after attempting to explain the error in her logic. I've been going here for 40 years... ***40 YEARS*** Never once have a history of insinuating something in bad form to try and get one over with this place: This random lady refused to help me. She said it was impossible for the order to have been fulfilled incorrectly. I guess customer service and hearing out a customers doesn't matter to Sylmar Vision Center. This Office has profited thousands of dollars over the years from my return service. Since Doctor Forbes owned it in the 80's They won't anymore.

I've been a patient here for many years and have consistently had positive experiences in the past…read more The staff--especially Olga--were always friendly, attentive, and helpful. Olga took the time to explain insurance versus out-of-pocket options and made sure patients felt comfortable and cared for. The doctors have also always been kind and professional. Unfortunately, my recent experiences have been disappointing. Between my annual exam, multiple return visits for contacts and glasses, and several phone calls, the level of service has noticeably declined. I understand there is a new owner, who I believe is one of the doctors that was already there and is very nice, but the overall atmosphere has changed. Olga used to be the first point of contact, and her presence seemed to set the tone for a higher level of patient care. Without her, the front desk experience feels less welcoming, and the staff's attitude has been underwhelming. Additionally, there are rotating doctors, which makes it difficult to build a relationship with someone familiar with my history and needs. Some of the fill-in doctors also appear unfamiliar with the system, making it harder to access past records or maintain continuity of care. Another challenge is the updated schedule. The office is no longer open on Saturdays, which makes even simple tasks like picking up contacts or glasses inconvenient. I've had to leave work five or six times over the past few months just to handle routine matters. While I don't have the time to detail every issue I've encountered recently, these cumulative experiences have changed my perception of the practice. Sadly, I'll likely be looking elsewhere for care moving forward and would no longer recommend this office to others. Perhaps the new owner should consider asking patients to fill out surveys after their visit so she can get a better idea of where the failures are in addition to receiving positive feedback when called for.

Im not sure what's up with all these one stare reviews but I disagree 1000% with them. Every time…read moreI've been to this center the receptionist answer my questions in a respectful manner. I'm not put on hold for hours, the doctors are nice and also respectful. They have a lot of glasses at an affordable price and they also have contacts, they are a little more pricey though. I am also pretty picky when it comes to new optometry centers, but this is really the best one I've been to.

​I recently brought my two children here for exams, and while the clinical side was fine, the…read moreexperience at checkout was appalling. After spending over $500 for the visit, I had a few simple questions regarding the breakdown of costs. Instead of receiving professional assistance, I was met with extreme rudeness by the front desk staff member, Yadira H. ​She was incredibly condescending, actually raising her voice and repeating the same lines over and over in a robotic fashion rather than engaging with my questions. It was shocking to be treated with such hostility as a paying customer--and more importantly, as a parent--simply for wanting to understand the billing. ​It has been several days and I am still bothered by how we were treated. Professionalism and basic courtesy seem to be missing at the front desk. We will never return to this practice, and I highly recommend taking your business elsewhere if you value being treated with respect.

I originally left a 1-star review due to a frustrating experience. The front desk staff came across…read moreas rude, my contact lenses took a long time to arrive, and when they finally did, they were the wrong prescription. I returned them and then waited nearly two months without receiving a refund, which was very disappointing. However, after posting my review, Craig reached out to me personally and handled everything within 24 hours. He made sure I received my refund promptly, and I really appreciated how quickly and professionally he resolved the situation. Because of Craig's follow through and customer service, I'm updating my review from 1 star to 4 stars. That said, I do hope the office addresses the front desk experience, as first impressions matter and that part of the visit could definitely be improved. Thank you again to Craig for stepping in and making things right.

Hubs glasses broke Sunday night and, with no back-up pair to speak of, we were off to Costco first…read morething Monday morning to see if they could fix them. They couldn't, but they were nice enough to refer us to an eyeglass fixer in Glendale. A bit of a drive, but we were happy to get a referral. Soooo, what he needed was an eye exam and prescription filled, since his last exam was over 4 years ago. Luckily, Dr. Shad was in and - even MORE luckily! - an appointment cancelled as we we walked in to check availability. Hubs answered the questions from the friendly, helpful staff, then waited all of 5 minutes for Dr. Shad to see him for his exam. Just moments later, he was checked out, paid for his eye exam and retinal scan and we were back at Costco Optical, where Irving helped Hubs get 2 pair of glasses ordered with the updated prescription - YEA! I realize this is probably unusual to walk in and get an appointment right away. Also note, Dr. Shad is an independent practitioner, not affiliated with Costco, just conveniently located inside the store, adjacent to the Optical Dept. So you will pay separately for his services. Should either of us need our heads - errr...EYES! - examined again, we will return to Dr. Shad. Cheers! "CC"

At my adult age, I finally had an eye exam done! All the staff were kind…read more Dr Saremi answered every single one of my questions and it never felt like I was a bother. He was very knowledgeable and I'd recommend his services to anyone who was a first timer like me.

had an outstanding experience at Mission Family Optometry. From the moment I walked in, the staff…read morewas welcoming, professional, and genuinely attentive. The entire office is clean, modern, and well-organized, making the visit comfortable and efficient. Dr. Hovhannisyan took the time to thoroughly explain my exam results, answer all of my questions, and ensure I understood my options. I never felt rushed and truly appreciated the personalized care. The staff was also incredibly helpful with insurance, frame selection, and making the entire process seamless. It's clear that patient care is their top priority. If you're looking for a knowledgeable, honest, and caring optometry office in Granada Hills, I highly recommend Mission Family Optometry. Five stars all the way!

Best optometrist I have ever been to.. The staff is friendly, the doctor takes his time to explain…read moreeverything and is very knowledgeable. My glasses were ready in about an hour. This office goes above and beyond to make sure everything is just right.

I have never felt so unheard or dismissed at an eye care office. Throughout my visits, I saw three…read moredifferent eye doctors, and each appointment felt like starting over. Every time, I had to explain why I was there and why my contact lenses weren't working for me. Better communication between providers, or simply being able to see the same doctor consistently, would have made a significant difference. My final appointment was especially disappointing. After explaining that the trial contact lenses were still not working for me, the doctor looked at me and said, "Well, there's nothing I can do about that." As a patient seeking help, that response was discouraging and unprofessional. I left feeling like my concerns were dismissed rather than taken seriously. I chose this office because of its high ratings, but my experience did not reflect the level of customer service or patient care I expected. I hope this feedback encourages improvements in communication, continuity of care, and how patients are treated.

I love this place! Great selection of glasses and great people. My family and I needed an eye exam…read moreand glasses. We were recommended here and I am so happy we were! Dr. Mary is amazing and Hermine took such great care of us!!! I highly recommend coming here!!!

Very professional, extremely satisfied, Jackie and Rose are the best , most helpful individuals, Dr…read morePetrosyan was very accurate, extremely patient with me to get 100% results.i would recommend this office.

Great service, knowledgeable staff, amazing selection!! My insurance Eye Med highly recommended…read moreCalifornia Optometry and I'm glad I took their advice. Dr Marianna is very professional and thoughtful. I didn't think I needed glasses and after the exam I was recommended reading glasses and I'm so happy I got them. Jessica helped me pick some awesome Dita frames made of titanium. They are super light and look great. Also, they are the only authorized Dita distributor in this area. Lots of parking and the office is super clean. They also helped me to get my insurance to cover most the costs. I highly recommend them!! 5 stars all the way!

I Really like Sunshine Optometry and have been going there for years. Probably spent over 2K on new…read moreglasses with them over the last few years and my insurance paid them a lot also. I didn't want to write this review but the front desk doesn't listen. I was late for an appointment. The appointment was for 2:40. At around 2:48ish they called and left a message on my voice mail which said I was late but they could get me in at 3:00. I was parking at that moment in their lot and instead of calling back which would have slowed me down I walked into their waiting room only 3 or 4 minutes after they left the message on my phone saying they had a 3:00 for me well before that 3:00. The woman at the front desk said that they had given my 2:40 to another person. They had also given my 3:00 to another customer because the people at the front desk were not talking to one another so she did not know someone else had told me 3:00 was good. I said "not a problem, I will come another day". She said that since I had been late for an appointment in the past which they had forgiven I would need to pay them $40 to schedule another appointment. She said it in a way like it was to teach me a lesson? I spoke to her a few times about this and it was like she had turned off her listening. I said that I was there at least 5 minutes before the time they had switched me to. She said that internally they had bad communication about that (my fault?). I also said you gave both my times to other customers who paid you for both those times. So you are asking a long time customer that has paid you thousands of dollars to pay you for time you gave to someone else and were paid for so you could double bill the time? She wasn't listening. I gave them 2 stars instead of one because they are only going to charge me the $40 if I book another time. If I never go back to them they are letting it go.

For the first time in years I am finally happy with my prescription and frames!! Shout out to Jo…read morefor her wonderful attitude and she is so helpful and knows exactly what you are asking for. The entire staff as soon as you walk in they are all nice and sweet. My Dr is always so thorough and answers all my questions. My husband is also a patient and he is hard to impress so a huge thank you for making him happy.