I'm so sorry I went with this company!!! Horrible customer service it's been a nightmare since day one!!! The system was only two months old and went down for 21 , finally got a tech out here have had numerous case managers some had no clue what they were doing!!! They just say things to appease you I am so sorry I went with them I will report them to the Better Business Bureau please anybody out there that reads this go with an another solar company!!!! My panels have been up and running for a week today now and they're still not producing to the capacity that I signed up for‍ ... plenty of other companies out there please do not go with this one.... read more

Please stop sending people saying they are representing your company to peoples homes at 9 pm at night. It's getting ridiculous! This one said her name is Chantelle, Shontelle?? It's constant in our neighborhood! Even if I was looking for solar I would not go with Sunrun. It's getting out of hand! Ugh read more

Sunrun - Solar Installation Near Me - Murrieta, California

Pushy and rude salespeople who repeatedly ignore no soliciting signs. Based on the other negative reviews on this dogsh*t company, I'm glad I told them to kick rocks. read more

Door to door salesman deliberately ignore "NO SOLICITING" signs, not only once, but twice in less than a week with the same salesperson. I answered the door and told him I wasn't interested, and he continued his sales pitch even after pointing out the "NO SOLICITING" signs. He even continued to talk after shutting the door in his face. Why would I do business with a company that can't teach their salespeople to actually read. If these are their sales tactics, I can't imagine their business practices. read more

I do not recommend anyone going with sun run. It's been a very disappointing process from the get go. They have the worst customer service. I've been trying to figure out for the last two weeks where we are in the process and haven't heard back from anyone. I'm going on four months on paying my solar loan and still paying Edison. The fact that Costco promotes this company is terrible. I figured they were a safe bet if they were associated with Cost, however, I was very wrong. From the looks of it, a lot of people on this yelp page have the same sentiment. read more

Todd Payne, from Sunrun reached out to me, and after the promising me the moon, I signed a contract. The primary reason I signed up, was the upcoming changes to Net Metering. The salesman spent hours telling me I needed to sign up now before Net Metering went to 3.0. The contracts were signed april 1st 2023, 3 weeks prior to the law change. So, a week after contracts are all signed, Sunrun goes dark ! They won't respond to texts, emails or phone calls. So, last week, after 5 months of ignoring me, I get an email offering me $3000 to restart the process...? Restart ? When did we stop ? So, for 5 months I've kept access to the property available for the installation, waiting for the installers to call, but that never took place.. Come to find out they never even turned in my paperwork to SCE, for Nem approvals. I selected the highest priced supplier because he assured me it would be Nem 2.0, if I signed hurried up and signed today. Bad plan, Bad Vendor, All Lies... Now I have a $71,000 contract to try and get out of.... If you don't know about Net Metering, It's the rules that apply to determine how much SCE will pay for excess Electricity you produce. Nem 3.0 reduced that amount by 75%.. Rich... read more

One of the Best Solar companies you can go with! Old options available was to purchase or lease a system! Now SunRun offers a fully funded program where you just worried about the solar power generated! Super easy, simple process! Hands down best company! Would recommend to anyone! read more

It has been 13 months since the panels were installed on my roof-we still do not have the system active! We have been through multiple project managers-DO NOT USE THIS COMPANY! read more

I would give this company negative stars if I could. Ou experience with them started about 12 years ago. At the time we had solar panels installed and signed on as a lease. They double charged me for the installation and it took months to resolve the issue. After a couple of years, during a heavy rain, we got a drip coming through the roof. We called in a roofer who told us that when the panels were installed the installers did not seal off where they had drilled into our roof. Sunrun denied any culpability. A few years later, the system stopped working. As we were on a lease, it was up to Sunrun to fix it. What they didn't say was how long it would take. Several months and hundreds of phone calls later, it was finally fixed. Now, the law was changing. In the past we could not generate more than (I believe) 80% of our power, but now, for a limited time, we could generate the full amount. A salesman, who claimed to be from Sunrun, came out and sold us on having more panels installed. Foolish us, we agreed. The panels were installed early in March. It is now late July and they still are not working. In addition, the manufacturer of the panels placed a mechanics lien on our property as Sunrun had not paid them for the products. Every time I called I got a different story from a different person. It seems there are several companies involved with this: Sunrun, Green Day Solar (installer), Solar Pros (another installer), One Source (provider of panels), and the salesman (no one seems to acknowledge that he works for them). The bill has finally been paid and the mechanics lien lifted, but the panels still are pending inspection. I would never recommend this company to any one. read more

We just went through the process of getting our solar panels installed by Sunrun. This was an unbelievably easy and organized process. From our first appointment with Earle informing us what would suit our needs the best, to the installation of panels with Steven and his crew. It was virtually hands off for us. Sunrun did everything. We only had to be home to give them access. They gave us a CAD layout for our approval, then Sunrun submitted to the city for permit. All along the way, they were giving us email updates of where we were in the process. Everyone has been helpful, friendly and courteous. Thank you Sunrun for a job well done!! read more

We have waited 4 months going on 5 months to have our service activated, everytime we call for updates we get a different response. We are still waiting for an inspector to come and they have not even scheduled one. I would like to cancel the service at this point, not sure i can. Do not use sunrun for your solar needs. Terrible customer service and bad service all around read more

Sunrun did finally reach out to me in this forum. However my review is still the same and I would give 0 stars if it was an option. Even though they agree that I was mislead their only resolution is a 1 time credit of $150. This is their exact reply "I listened to the call and I can understand why you were lead to believe the system would produce 46,000+ kWh in a single year. The agent was discussing the Performance Guarantee output for year 4 of the system. "The kWh of this year [year 4], I mean the output that the panels must produce is more or less 46,164 kWh." We have reached out to the supervisor of the agent to provide 1x1 training when discussing this type of information to customers." I replied and asked for the panels to be removed or more added to cover the usage I was told. Their reply was "I'm sorry I could not get approval for more than a 1 month credit, I honestly wish I could have provided more. We would want to wait for your family to live in the home for 1 full year before adding more panels to the home. This would allow us to size the system to your specifications to ensure you're not paying more than you need. Once you've been in the home for 1 full year, please call our Solar Advisor Line at (844)-321-6937 to receive that quote. " Stay far away from Sunrun at all cost. I have been bamboozled and there is nothing I can do. read more

I wish I could give SunRun ZERO stars! If you're considering solar, I do not recommend these guys. Our panels quit working in February 2019. Sunrun was quick to send out a tech to verify that our panels were not working. They told us that they would have to replace the system. I've have been calling them since May 2019 to find out when they will be replaced because no one had called or emailed to give me an update. I keep getting told to just wait and/or contact our local service guy, Ian. Ian never replies to emails or calls back. I've only spoken to him once and that was only after I contacted corporate. He told me it's would be a little while because of the paperwork involved and because their warehouse did not have the capacity to store so many panels at one time... I don't understand how they can install a new system right away for new customers, but can't replace panels as quickly for existing customers. It is now January 2020 and I still do not know when we will have our system replaced. It's been almost a year, with not a single update and I'm still stuck paying for a broken system. Terrible company. read more

I had talked to two other solar companies and it just didn't seam like a good fit. Too expensive, no control over the energy and no (or very expensive) battery backup. My monthly SCE bill was averaging over $220.00 per month and only going up due to TOU billing, so something had to be done. I meet with Edgurd Javier and he explained the Sunrun system in great detail. He was able to answer all question I had. He explained how the system is designed to power the house directly from the solar array, store power to the battery, sell off what I don't need to SCE and purchase what extra I may need at the lowest price. People this is a SMART SYSTEM. Dealing with the Sunrun staff was honestly what you expect to get from all home vendors, but rarely ever see. The roof inspector was on time and completed the work quickly. The crew that re-directed my vent pipes worked their butts off in 100 degree heat for hours. The panel install crew was amazing. They showed up on time and kept working, again in 100 degree heat, until all 25 panels were on the roof and the system was up and running. The entire process from the first meeting with Edgurd until the install team completed their work took less than 3 months. And a month of that was due to my HOA dragging their feet. I've honestly never had a better experience with a home improvement vendor. They dealt with my HOA, they filed for the city permits, they meet with the city inspectors, they filed everything with SCE and they were a pleasure to deal with. Best news of all - I just received my first bill from SCE. $ -66.90. Sales Consultant: Edgurd Javier Project Coordinator: Juan Site Survey: Eddy Installation Crew: William, Todd, Landon, Anthony R. Inspection Coordinator: Robert Thanks to all at Sunrun Marty Whitacre Lake Elsinore, CA read more

I would give zero stars if I could. Overpriced in addition to overpromises with very little customer support after install. Go with anyone else if you are doing solar or battery backup. read more

They should just change their name to run like run away fast like I did I got a quote that was so ridiculous. By the time I paid it off in 25 years I would've spent around $150,000 for about $29,000 worth of panels that did include a $15,000 roof and a $3000 200 amp panel. Totally ridiculous don't fall for this con game they wanted $3000 out of my pocket to get going. Read the rest of the reviews on here you can trust yelp Sunrun and their Chinese made products read more

I still do not have a working solar system. I have now paid 2 months of loan payments as well as electrical payments. Sales Representative lied to both my wife and I. He promised up to $5,000 in repairs and that was due to the fact that we were aware that repairs needed to be made. He promised they would be taken care of. They have not. Logistics Prior to installation were good. I was aware of the time and day of installation and communication was very good. I even took the day off work because "Someone needed to be home" to run the lines through the attic. The first installation team was horrible. I told them that I had the day off, so they could run the lines through the attic. They told me that the company does not do that anymore (which I later found out wasn't true due to numerous customer service calls). They punched a hole through my wall into my sons room, and then sunrun didnt send out a repair team for exactly 59 days (during that time, we had numerous rainstorms and the room basically flooded a few times. The repair team they sent didnt even cut out the wet dry wall, nor care about the mildew smell coming from the damp carpet. They just patched up the wall and painted. Can you say mold? Anyway, back to the first install crew. One of the guys pooped in a bucket and then dumped it into my neighbors trash can. While my neighbor watched. And hes a Highway Patrol Officer. He wasnt very happy, and had plenty to tell me about how "I hired a very unprofessional company" and other crazy environmental laws that sunrun had broken. The conduit they ran down the side of my house is very crooked. They later "fixed" it by painting it to match the house so it was less noticeable. Its very much still crooked though (and if they would have ran the lines in the attic like they were supposed to, it would have been non-existent). The next day I had no power to half my house. Sunrun sent out someone that day to check, and they had found that the install crew had left some things unattached in the breaker box. After power was back on, some of the promised fixes (mentioned earlier by the sales representative) were still not working. Sunrun sent out a licensed electrician (apparently the only licensed person to step on my property) and he found the problem pretty quickly. However, he did not fix it as it was a "pre-existing condition." Uhh, yeah, it is. This is the same problem we showed our sales person who promised that it would be fixed. It still hasnt been fixed. The second install crew that came to clean up the first crews mess was much better. Later, after the second crew had finished, we failed inspection because my panel was not permitted (I understand that this is not sunruns fault). We had just bought the house and the old owners did an upgrade without pulling a permit. So I went to city hall, pulled an owner/builder permit and got it inspected. It failed the inspection, can you guess why? The breaker that sunrun added to my panel was not U/L compatible with my panel. Also, the cover would not close without moving live wires because the thick PV lines that sunrun installed were not properly routed. A quick call to sunrun and I was told "We do not work on unpermitted panels. Get it permitted, then we can come out." To recap: They broke two electrical laws in my panel, which caused my panel to fail the permit inspection. They told me they would not fix the problems, that they made, because my panel was not permitted. A full days labor to an electrician and the cost of the permit came to just under $1000. Which I had to pay out of pocket for this "no out of pocket" solar system. But I did it anyway, because at this point I was paying both my electric bill and my solar loan. Finally my inspections all passed, and I was given the green light to power up. After numerous phone calls and emails, my system still does not work. It gets a 3x6E about 10 minutes after each restart. Its a communication error, and Ive noticed that each time i go to reset it, the breaker in the battery box had flipped itself to off. Sunrun called me yesterday to tell me that it isnt a problem on their end, its on the electrical companies end. Even though the problem is with the battery that they installed. They even tried to cancel a standing appointment to get it fixed! No I will not recommend the group of liars calling themselves "sunrun." read more

Sunrun - This guy will lie to your face! - Solar Installation Near Me - Murrieta, California

From start to finish the Sunrun team and specifically Edgurd Javier were great! We decided to purchase the panels and barely did anything as the Sunrun team took the lead and handled it from start to finish. They got the permits, contacted Edison and handled the installation smoothly. They even put the panels in earlier than originally promised. We happened to be out of town but they coordinated with my Mom and installed while we were gone. We were kept informed all through the process as to where we were and how long it would take. Edgurd Javier was very professional and has kept in touch even after the install always checking in to make sure things are still running smoothly. We are very pleased with our decision to have Sunrun install our solar. Juli S read more

After shopping around, we decided to go with Sunrun for our solar installation. Our consultant Edgurd was great at explaining all the options/details and keeping us in the loop throughout. The process was very smooth and anything we needed to sign/review was done electronically. We've had the panels running for about 6 months now with no issues and they are producing right at estimated levels. Definitely give Sunrun a look if you're interested in solar. Contact info: Edgurd Javier 805-709-5843 edgurd.javier@sunrun.com read more

Avoid this company!! They rope you in with a deal that's questionable to say the least. Hard to get answers and when you cancel they hold you ransom with their Vivint security system that they instal as quick as possible to try and secure their crap deal. Why respond if you don't intend on doing anything to make it right? Again avoid this company, if making things right costs money they will not respond read more

I have had 3 homes with solar, and two were great. Sunrun/Vivint has terrible customer service, awful troubleshooting and my 36 solar panels have not produced the promised power since September. I have call their customer service group MULTIPLE times and there has been a case open since september. They simply REFUSE to put a supervisor on the phone and cannot seem to get a technician out that can get the panels to work correctly after NUMEROUS trips onto my roof. This is a large system that should produce 40KWH/day and it's producing less than 2 KWH/day. There is a case opened since September, but the "Case manager" replies to my email after about a month (this itself is inexplicable) and will not call me back. Vivint blames sunrun and sunrun blames vivint and noone is fixing anything. I've spoken to a technician and Enphase who told me this system hasn't EVER worked correctly since being installed in 2016. Now that you have this information SUNRUN, will someone, anyone step up and call me? It's actually hard to believe that Costco would allow a BS company like this to partner with them. I see many other people saying the same thing. Take the shitty panels off my roof and go away. I cannot tell how how mad I am about this company and the horrible customer service and performance. RUN as fast as you can. Baker Electric Solar was WAY better in every respect. This company is a joke. read more

Absolutely Junk... A great sales person sold me on an expensive system that is still not in service even though I am now paying a bill. Poor communication, poor workmanship, broken roof tiles, and broken promises. Buyer beware, as soon as they get you signed up, you become their last priority. I wish I would have gone with another company. read more

So Sunrun finally showed up yesterday. 18 of the 66 panels they put on my roof 5 years ago are working. I think that speaks for itself.

Sunrun since you can't send service techs out when they were scheduled, don't answer calls and have dropped the ball on our account we are taking things to the next level and coming at you from this platform. Our solar hasn't worked in quite some time and we've tried several different ways of reaching out with no luck. Our next step is to talk to a lawyer to find out where we stand legally since Sunrun isn't holding up their end and providing us service. We moved into a house with a leased solar contract and while everything ran smoothly for the first 3 years that is simply not the case anymore and we are getting very high Edison bills for the 1st time ever! read more

We purchased a home and moved into our home in Aug 3, 2019 11426 Chinaberry Street Corona CA 92883 with existing paid solar panels for 14 years only to be greeted with a 2400 dollars bill no one couldn't explained. We call numerous time telling the customer service representatives and supervisors too that something is not working. Their is no way we generated a bill this high something is wrong and malfunctioning. Instead of listening to us and sending someone out they kept blowing us off with different excuses our computers doesn't show that. Year 2 another high bill 2500 with get a call stating out inverter is not working. We will be compensated for our panels not working. It took 3 1/2 months for them to replace it. Which we have been asking and pleading for a service call numerous times since 2019 . Every customer service representative says something different and don't return calls even though they say someone will be calling you. It makes me feel like they are stealing from me and my family. They don't stand behind they products our rectify the problem with their solar panels. We been calling and complaining, and telling tell the whole time since we moved in our home. We even brought more panels from Sunrun had them installed finally in Sept 2021 more panels on our home. I wouldn't recommend Sunrun Solar panels to anyone. Now we have 2 sets of panels. It's been a nightmare praying for intervention from someone or anyone that could help. read more

Beware of loanpal which is how sunrun will want to finance your solar system. While Sunrun was easy to work with loanpal is not consumer friendly. If you try to sell your home loanpal will make it externally difficult. Just try calling their loan assumption department at 1-844-291-3571. You'll be on hold for up to 1.5 hours. Then they give you the run around and won't return phone messages or email. Try the email too. Assumptions@loanpal.com. read more

Rude door to door employees harassing homeowners when they are not interested in what they have to sell. Most of us have NO SOLICITATION signs that they completely ignore. Good job in gaining new customers...NOT! I can only imagine what their quality of work is like if their solicitors are this rude and inconsiderate. All I know is if that same salesperson is found on my property again, the cops will be called. By the amount of negative reviews against this company and some reviews for that same reason I doubt that they correct their behavior. Guess what Sunrun, if I ever decide on solar, it won't be you guys. read more

DO NOT USE SUNRUN SOLAR!!!!!! I made the first mistake of leasing solar with hero. They were a nightmare.Hero didnt start chargng me for a year then made my mortgage go up 800/mo. They collect solar through impounds. So when I signed up for Sunrun the agent told me i could pay off the solar and own it. After 3 years I paid it off. 20k for 16 panels.. Went to refinance my house 2 years after paying it off. I have a lien on my house which is absurd since I paid it off. My refinance agent looked into it and said I dont own my panels. Sunrun is claiming they still own them. You cannot reach anyone in their customer service department probably because their service is terrible. Give it a try 855-478-6786. 2+ hour wait, then you request a call back and no one ever calls. AVOID THIS COMPANY! there are tons of other reputable solar companies out there read more

Wtf are these people that come to your door so rude!! Who ever is hiring and training these people should be reminded that they are trying to sell their product not push them to another company so much for basic sales tactics what a joke read more

WARNING! STAY AWAY!!!! Run from SunSCUM. This company will saying anything to make a sale. Once the contract is signed they will treat you like dirt. They lied and scammed my 73 yr old mother and ruined her home with their horrible work. Panels do not perform as promised. Also, they installed panels on an area of the house that is structurally not safe. Travis the sales associate stated it was perfectly safe to put them on our covered porch, when in fact it is not. When I bought this to his attention he called my statements "wild accusations" which basically is insinuating I'm a liar. I have complaints in with BBB, the contractors licensing board, California attorney generals office and Costco. We will be getting these panels off our home and I will do everything to make sure my mother and other senior citizens are no longer financially exploited by this company. Before you even talk to sunrun read their reviews on consumer reporting sights, Facebook and the better business bureau. Everything this company tells you is a lie. They are not to be trusted. read more

I wouldn't even leave one star for them. They are untruthful. The agents just lie to you to get you to sign up. The solar system sucks, The customer service is awful and they just give you excuses and appologies but no resolution to your problem. But they will remind you when you ask for the system to be removed, your locked in to your contract and quickly tell you, you will still have to pay them based on your previous usage amount until your contract ends! I have had Sunrun Vivint Solar for 5yrs now and have never been happy with them its been nothing but problems. This company I wouldn't recommend to no one! Sunrun Vivint Solar is garbage from the sales agents, to corporate and everyone in the middle. read more

Don't have yet Chris was very helpful he had All the answers very helpful look forward to ditching edison read more

I had them install solar on my house and the installers did a very bad job. First they did not install the panels according to the plans and after they were done they had to move some panels. While installing the panels the installers broke 12 tiles and after a couple of rains the ceiling in my dining room got wet from the roof leaking and it took almost a year for them to totally fix the problem they said. Still 4 years later I am finding broke tiles and one they replaced not installed correctly. After calling them again they are being difficult about sending someone out. DO NOT USE THIS COMPANY THE SYSTEM WORKS GOOD THE INSTALLERS DID A REALLY BAD JOB! read more

I had Sunrun give me a quote for solar after signing up at Costco. Sadly, I wasn't impressed with anything their salesman offered, either to purchase or lease. Their prices were not competitive and some extremely negative reviews scared me off for good. I chose another company that I'm very happy with. read more

Awesome experience from the beginning to the end ! They took care of everything the installation was very clean and the employees were very helpful . If you looking for a dollar company Sunrun is it and Greg is your man, call Greg directly at 858.230.2033 and tell him I sent you. ----update ---- Greg promised me $500 if a get them a good review, well I'm still waiting on the $500 Also today they email me about that I refer someone and that person got a solar system too, we ask them about our money and they said they can't do that????? So why are email me thanking me about it???? Also we find out a week after that our system wasn't producing because the inverter fail. They told me that I need to be checking my system almost daily to make sure is working !!!! I remember they told me they will send me an alert when this happen they never told me that I should be checking the system my self! read more

What we were promised, was delivered. And our rep, Earle, made us feel so comfortable by answering all our questions. He understood the apprehension and, again, knew his stuff and how to address us so that we would "get it"... Just really appreciated him. In addition, the installers were efficient and hard workers!! And my sister and jet husband benefited $$ for their referral!! read more

When we spoke to the sales rep we expressed concerns about the ratings on Yelp and the better business bureau. The sales rep told us that things had improved because they were using a sub contractor for the installation instead of sunrun doing it themselves. On June 17th we had solar panels installed through a sub contractor, called Bright solar, that Sunrun uses. Almost 3 1/2 weeks after install we still had no contact. I called Bright solar. It took 3 days of phone calls to finally get them out here to upgrade the electrical panel that they should have done the day of install. I let the sales rep of Sunrun know what was going on. They did get out 4 days later To upgrade it. A week later, July 22, still no appointment set for the city inspection. I then called Sunrun and spoke to the Kent, a supervisor. Initially he didn't want to take any responsibility for the installers. I quickly reminded him that THEY hired the installers and the contract that we have is with sunrun And it is a reflection on their company. I have been going back and forth with my Sunrun sales rep trying to get an appointment set for a final inspection and all I keep getting is excuses. Today, August 4, I called Sunrun again and tried to speak to Kent, he didn't even take my call. The sales rep on the phone told me that Kent had stated that since I don't have a case # I need to file one with their customer service. If that was the case, why didn't he say that when I spoke to him the last time. And, he didn't have the common decency to speak to me. I just want my solar panels running and producing. I have an email stating that it could take up to 3 weeks after install from Bright solar yet here we are at 2 months. My neighbor had her panels installed by a different company 1 1/2 weeks after we did. She already had her final inspection and just received a letter stating that she is ready to start producing. We don't even have a final inspection. I have already filed a grievance with the Better Business Bureau and will be calling their corporate office, as well as Costco, tomorrow. read more

Our experience with Sunrun has been wonderful so far! Edgurd Javier is extremely knowledgeable about their product and is always available to answer questions or offer assistance. From the initial meeting to us getting the green light to turn on our system, Sunrun has been forthcoming with information, available to answer questions, and efficient in every step of the process. I highly recommend their company to anyone considering solar. At the very least, meet with Edgurd and allow him to explain their company and product. You won't be sorry! read more

After buying our first home and having our firsts baby, I was floored by how expensive Edison is even to be sweating in our home. I was frustrated that I couldn't rate shop so when a friend mentioned that he worked for Sunrun I was interested. I shopped all the top brands and it was embarrassing the way they threw money around which made me seriously doubt the validity of their proposals. I signed with Greg and he made sure the design was as low key as possible in the front of my house. My neighbors even commented on how nice it looked! It turns out going solar was the best thing I could have done for my family. I was laid off for 2016 and on a strict budget. I had a fixed payment which was way lower than what I paid Edison, and we were able to keep the house very comfortable all day long. I ended 2016 with a credit at Edison so I know this year we will be running the AC more and enjoying the comfort of our home. read more

Sunrun - Solar Installation Near Me - Murrieta, California

Working with everyone from SunRun has been a pleasure. Seamless process, helpful and knowledgable professionals.