Honestly the only reason I decided to go with My Smart House for my AC units was because of Matthew Hemp. From the very beginning, I was very honest with Matt on what my needs were and his communication stood out -- he was always quick to respond, explained everything clearly, and made sure I fully understood my options. He was one call away every time! He went above and beyond to make the process smooth and stress-free. You can tell he genuinely cares about his customers and takes pride in his work. It's rare to find someone who's so knowledgeable, professional, and personable all at once. Thanks to Matthew, I felt confident in my decision and completely satisfied with the end result. If you're looking into My Smart House, make sure to ask for him -- you won't be disappointed! read more

My Smart House - Solar Installation Near Me - Murrieta, California

Our experience with My Smart House has been beyond unacceptable. They installed our solar system 8 months ago, and it is STILL not activated. The panels have been sitting on our roof doing absolutely nothing while we continue paying full electric bills every month. Eight months of delays, no clear answers, and no firm activation date. Communication has been inconsistent and unprofessional. We've had to chase them for updates, and we still don't have resolution. To make matters worse, their installation caused a roof leak, which we only discovered when it rained. Now, instead of saving money with solar, we're dealing with potential water damage to our home because of their workmanship. At this point, we are filing formal complaints with the: * California Contractors State License Board (CSLB) * Better Business Bureau (BBB) * California Attorney General's Office If this situation is not resolved immediately -- including system activation and proper repair of the roof damage -- we are prepared to pursue legal action for breach of contract and property damage. Homeowners deserve transparency, accountability, and competent workmanship. Unfortunately, that has not been our experience with My Smart House. read more

My Smart House - Leak from our roof - Solar Installation Near Me - Murrieta, California

It's now been a year since the system has been fully operational. After permission to operate, it was discovered that the system was wired backwards and was reporting the production as usage. As before with their techs, they were on it coming over and over till it was right. While the management team has been a pain to work with; the techs at my smart house are awesome. I have not had any issues since then and the system is producing as it should according to the contract. Unfortunately, I still can't leave a positive review. The rebate check promised at install, and then later in July of 2025; is still absent. Also, after promising several times that they would fix the roof support that is under the current panels, they have not. These were the two incentives that made me sign with my smart house and they can't keep them. Also, why my system is performing as promised, the fact that the "educated guess" was made before I had A/C working, the production is not offsetting the use. Also, the placement of the panels close to a tree means that one of my panels is operating at one half of the average of the others. I guess I can remove the tree, but the tech's installed according to the main office plans and everything could have been shifted over so I could have kept the tree. read more

This was my second installation with My Smart House. First one went smoothly but the want enough solar for my needs. Went with them again. Took FOREVER to install and get it up and running. Still waiting on my $900 rebate. This place NEVER responds to emails or answer their phones. I'm shocked they are still in business. I'm hounding them until I get my rebate. I'm trying to be civil but am over the run arounds and lack of response. Terrible company. Don't recommend. At all. read more

I have already wrote a part one. Bottom line is still no battery install since April 2025. Carl is a liar and a con artist. Sending me video of my solar panels/battery when the electric wasn't even hooked up. I have multiple text messages. They removed batteries in September promising to install correct system. They tell the bank they are waiting for electric company to do final improvement. I have pictures and text messages. read more

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Just like many of the other reviews I can finally see (the yelp page was on lock down from the overload of bad reviews) we are in the same boat. Signed up in sept of 2025 promised 30-90 days. We PAID 36k CASH UP FRONT and still have no final inspection date. I've talked to over 8 different people whom have since "left" the company. Oscar. Matt. Tim (who sold us the solar) Ashleigh, Teresa and Julian and Carl "the owner" to name a few. I know Tim and Ashleigh left because they were never paid their wages. Oscar and Matt Perry are gone. Carl won't answer his phone even though he "promised" he would. I've driven from San Diego to their location in murrieta, went inside to only stand there and be stared at by the few workers they had left for 15 mins. Someone finally came up to me to only have me wait another 30 mins for "the right person" to talk to me. I've filed with the BBB I've contacted credit card company my next step is filing a law suit. It looks like we'll have to hire an outside party to finish the install and get us online. I have NEVER experienced something like this in my life. They try and say it's due with licensing (if they answer the phone) when come to find out their license has been suspended! It seems like they take money from one to finish the job of another. There is a special place in hell for this place and the people who are continuing to scam those of us trying to save money by switching to solar. read more

I was promised a gift card of $400, which is on the contract. That was never received. Also, a discount and price was guaranteed and never delivered. It's been quiet a few months now and I've tried reaching out to Ben with no response. The people/company that installed the solar panels did great work and I've had no issues with them. It's My Smart House that has been an issue. Be careful with what you sign and agree to. My Smart House is suppose to be veteran owned and that was the main reason why I went with them. I have the contract/paper work signed that I can and will post on here soon. read more

My Smart House - Contract agreement with gift card never delivered. - Solar Installation Near Me - Murrieta, California

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This company is going under. They are still selling Solar Panals when they shouldn't be. They do not finish jobs. They are being investigated by the state contractors business license department. I have been trying to get a hold of them for months with no response. Do not buy from them. read more

I had my solar panels installed last summer. I still haven't had the panels pigeon proofed, pipes color matched/ painted, never integrated my existing solar to the ones they installed, and I have numerous tiles broken from the installation. Don't do business with these people! Horrible experience. read more

We recently had a storm. Come to find out My Smart House left the roof unfinished and as a result the roof leaked water in our attice destroying the master bedroom ceiling. Surprisingly they responded and came out the next day to see the damage as a reult of their neglect and mismanagement. They finished the roof a day later but did not show up again as sched nor did they communicate anything to us until I called everyone and lett messages, b/c they wont answer any calls. read more

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I purchase solar system form My Smart House in 2021 . 2 of the solar panels and not working . Called My Smart House today to see when they can fix it . Was told the installer that they used (Solcius) is no longer in business. My Smart House will not fix my 2 bad solar panels that are about only 5 years old. read more

Garbage company, after they install they wont return emails or calls, alot of people complain about thos company. Beware!

They only deserve one because install was quick. 5 months, still no solar!!!! Excuse is permitting, so if you didn't obtain permission, how can you install and have financing company pay you!? We were very reluctant installing solar for this reason. Now I'm paying my full electric bill plus the installments on solar. Please keep away from these scammers. I'm stopping payments and hope to see them in court. read more

been trying for over a year to have them fix a software problem. all I got was promises and no action.

I've been waiting to speak to a supervisor for weeks. This business is poorly run. Stay away. 1 and a half years and solar is not live. They were good 10 years ago. No longer. Time to get an attorney. read more

I have had a G-4 system installed by this company and am very unhappy. They never get back to and there instalation is very unprofessional. They installed my panels on my roof and took them down three different times because they where needing more parts and at every turn they where asking for payment before the job was done. Don't get mislead by this company. They sold me equipment that I can't even use. I have had it installed for about one year and it took then over three months to complete and with three different installer. My equipment has never worked rite. I am so frustrated with this company. They pitch a good sale like we are all made in the US and state they are a veteran based company. I could go on but I think you get the picture. DON'T USE THIS COMPANY YOU WILL KICK YOUR SELL. PLEASE DON'T MAKE MY MISTAKE BY GOING WITH . MY SMART HOME SOLAR. read more

Walked off job, never completed the installation, left my roof open and unfinished. Did not file permits. Won't return calls. RUN RUN RUN read more

Just an update. After my review, I was immediately contacted and once AGAIN provides false information. I have yet to see the $1000 cash back incentive offered during purchase of my solar panels 10 months ago! See below read more

My Smart House - Customer service department again offering nothing by lies. Going on 3 months and still no check. - Solar Installation Near Me - Murrieta, California

Once you sig. Game Over. Terrible support system. Got sold panels and next thing you know the sales guy moved out different part of town. Not sure if he's lying or not but system has not been generating what you are being told it does. I'm just waiting for class action law suit to pan out. It's called the Disappearing Act. read more

We asked about adding more panels to lower our monthly bill, but My Smart House failed to disclose a critical detail: by adding panels, our solar contract would move from Tier 2 to Tier 3, which actually gives us less money back for the electricity we generate. Because of this, instead of saving money, we are now paying even more than before. On top of that, they promised multiple discounts and rebates -- including a battery rebate -- that we never received. We called several times to follow up, and eventually they just stopped answering our calls altogether. It's extremely frustrating to feel misled and ignored after spending so much money. A quick look at the BBB shows that many others have filed complaints against this company, and now we know why. I would strongly caution anyone considering My Smart House -- their promises sound good, but the reality is very different. read more

My Smart House - BBB score - Solar Installation Near Me - Murrieta, California

Omg this is so funny, I'm going over the reviews and ABBY THE MANAGER from smart house ONLY has the time to reply to the good reviews, but not the bad reviews, what a joke. Well I'm not surprised. Probably they pay people to do that, since they service is extremely TO BAD. All I can advice if you want headaches go with this company, a bunch a liars. Ones they get the money they don't care about you if you call they never call back if you show up to they office they are to busy to help. We regret it so badly. Don't make the same mistakes we did. And Abby, Jessica or anyone who really cares for their costumers. if you read this I'm still waiting on my cash back $1000 dollars. Is been a year since I been waiting. and for you guys to send someone to properly install the panos to my roof, ones again thanks for IGNORING US. DONT USE THIS COMPANY !!!!! read more

They never finished the job and damaged my roof. I am now in the process of suing them

Warning, once you sign your papers and make your payments ALL COMMUNICATION STOPS. I had issues from day one. The electrician they used closed their doors and I was having issues with the electrical panel that their employee blew out my main circuit breaker. The. Installed new one incorrectly. I have called so often with no response that I have to make an hour and half drive to their location. ​ read more

The guys for HVAC have been amazing and Jessica all working together to get things done I wanna thank all the guys from smart house that have took the time to come on weekends to get the job done u guys have been a blessing to me and my family I mean to go outta ur way to gt a temporary AC to keep my family cool says loads about them and the company!!!!' Thank u all so much! read more

My Smart House - These are the owners very unprofessional - Solar Installation Near Me - Murrieta, California

Ethically out of order. They are actively not responding to clients , not completing projects. They have avoided finishing our project for many months, they disconnected our current solar ( from a different provider) causing us huge unexpected bills. The "loan" process is super shady, taking payments off of the property tax bill??? This is insane. Further, they have preyed on an eldery deaf man. This is financial elder abuse. They again today, failed to show up to complete the project. They are NOT accredited with BBB, and the BBB has given them a rating of "F". DONT WALK, RUN AWAY from these crooks. read more

never again. Hired them to install a new system. They had to tie it to my old system. Its been almost a year and they have not finished the job. Keep calling them and they don't answer. When they answer they lie. i don't recommend them read more

My experience with MySmartHouse has been great. They have answered all my questions in a timely manner. Installation went smoothly no issues. read more

They will never give you the rebate you signed the contract for. They will never call you back. They will lie and say a different date every time you call. Every time you ask for a manager, they lie and say they are in a meeting. Im very scared that if something goes wrong with my solar that no one will ever fix it. From other reviews, seems like they just get the money from installing the solar and then forget about you. DONT SIGN WITH THEM. RUN! read more

I'm leaving this honest review after months of frustration with My Smart House. The only reason I initially left a 5-star review was because they offered a $100 gift card as an incentive. But here's the truth: I had solar installed in February 2024 and was promised a $1,000 check as part of their sign-up deal. That payout has been pushed back again and again, first to June 2024, then August, then December. When I called in February 2025, Julian (who handles their finances) told me it would finally be June 2025. Well, it's June--and still nothing. No updates, no follow-through, and now radio silence. On top of that, I had a rude conversation with someone named Candy, who was dismissive and unhelpful. This is not how you treat customers who followed every step and have waited over a year in good faith. This company has been deceitful, constantly going back on their word, and I will now be filing formal complaints with the BBB, CSLB, CALSSA, and the FTC. If you're thinking of working with them... don't. They don't follow through and will leave you chasing them for what they promised. read more

I signed with them for a solar battery contract on June 16, 2025 in Hemet. They were quick to come to the house on July 12, 25 for initial installation of empty boxes and demanded payment of $16000 and had scheduled me a date to return to complete the work. But since then, they had ghosted me. I had talked to 4 different people including the owners : Theresa and Carl Vizzi but no vain. They had scheduled and rescheduled me 4 times but never showed up. I had filed a lawsuit against them in Menifee Court house, case # SCME2501065. Please join me to sue them. My email is mythao98@hotmail.com. Please be ware of this Company. They are liars and a professional thief. Please check with BBB , I read so many reviews like mine. read more

My name is John Abram's, and I've never written a review like this before, but I feel compelled to warn others. A representative from this solar company named Carl Vizzi came to my home uninvited, and the experience was nothing short of terrifying. From the moment he stepped inside, something felt deeply off. His demeanor wasn't just unprofessional--it was unnerving. He had this intense, hollow stare and a presence that chilled the air around him. He spoke in a calm, almost rehearsed tone, but there was a strange edge to everything he said. When I hesitated to sign up, his words became subtly threatening--not overtly, but enough to make my stomach drop. Phrases like "it's best not to ignore opportunities like this" and "some people regret saying no to things that could have saved them" were delivered with a smile that didn't reach his eyes. At one point, I genuinely felt unsafe in my own home. I don't know how else to say it--there was a dark energy about him, something I can only describe as demonic. After he left, I had to sage the place and sleep with the lights on. I'm still shaken. If I could give negative stars, I would. I've dealt with pushy salespeople before, but nothing compares to the experience I had with this company--and specifically their so-called "representative," Carl Vizzi. He didn't just enter my home; he invaded it, like a dark cloud made of fine print and false promises. Carl came in slick-talking about energy savings, tax rebates, and "custom solutions," but every word out of his mouth felt like it was designed to hypnotize and mislead. He was hands-down the most skilled scam artist I've ever encountered. It was like watching a magician pull contracts out of thin air--except the only magic trick was how quickly my trust (and sanity) vanished. His energy? Demonic. I'm not exaggerating. The moment he stepped over the threshold, my dog hid under the bed, the lights flickered, and I swear my plants started wilting. Geniunley so strange, I'm actually terrified. Since he left, weird things have been happening around the house. Appliances going haywire. Doors creaking open. I can't prove anything... but my gut tells me Carl didn't just pitch a solar panel--he cursed the place. Avoid this company like your life depends on it. And if Carl Vizzi shows up at your door? Don't answer. Burn sage. Call a priest. Then leave town. read more

Went here today to figure out why on earth we keep getting HIGH electric bills. Julian in the front then explains to us after looking at our account that our solar panels are "producing more than what your contract said it would"... ok fine and dandy. It's great that our solar panels are healthy, but the issue was that we don't have enough of them to power the needs of our household and we wanted to get more. After we made this clear, he stopped defending the product and went on to schedule a sales rep to go over pricing. Julian was cool I get he's only doing his job but Ericka P on the other hand... something else!! Let's rewind this to 2020... Ericka P was our sales rep. We were promised a brand new thermostat, a promo rebate check, and batteries for the system. After repeatedly calling them and getting the run around we gave up bc we weren't getting anywhere. They give you a military or veteran discount amd since the hubby is a veteran we got that discount applied. But where's our promised freebies, Ericka?!?! I don't usually give low stars (check my stats) but this right here is not ok. No bueno!! I hate when businesses make false promises! Makes you feel like as a Lil kid someone took your candy away. read more

Well, things just got worse for me. Apparently My Smart House was able to pull the second draw from the loan without finishing the job (which is illegal) and now I'm stuck with a 45k loan with nothing finished and of course there's no communication with them. They're absolute crooks as well as I am concerned. read more

Sales person came to my house and promised so much. I'm paying $700 - $800 per month the electricity. He said my electric bill would go down. Roofers came to reroof my home, solar panels were installed, then batteries were placed on my home. Then, the nightmare began. My year old water heater started to make terrible noises. Called my local gas company, heater red tagged, called the installers of the water heater, they said roofers knocked off the cap, where in particles from roofing panels fell into the water heater and melted inside the tank causing the damage. Now My Smart House has failed to send out their technician to fix the problem. Our calls have gone unanswered after numerous messages have been left. To top it off, the batteries which were installed, did not pass inspection. This was two weeks ago. No one had come out to fix this problem either. My first payment for this mess is due in December 2025. Nothing is up and running. I believe I will have to seek legal counsel against this company. Please do not do business with this company. Run fast, real fast. Also, the batteries were placed on the side of my home and on the front. I had no idea how big those ugly batteries were. My house looks like a fueling station of some sort. read more

My Smart House - Batteries for the solar panel - Solar Installation Near Me - Murrieta, California

THIS COMPANY IS A SCAM. They promised the world just for you to sign the contract. But stop answering your calls when it's time to give you what you were promised. My solar bills and power bills are doubled compared to before I had solar panels, with less time spending at home during COVID. From the owner to the salesman, they lied to get into your pockets. I wish I would have looked this company up on Yelp before I even open the door for that salesman to enter my home. What a disgraceful way to do business. read more

Seen it firsthand. They will install the solar. Damage your home. They wont pay for repairs. Just a heads up.

The entire process has been very simple. My Smart house took care of everything all we had to do was give the approval. Would definitely recommend for those thinking about going solar! read more

My Smart House - Solar panels - Solar Installation Near Me - Murrieta, California

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They installed my panels about 6 months ago and I still can't use them , every time I call they don't always answer. And when they do they say it's the utility company, so when I call the utility company I find out that it's My Smart House who's stalling. I just want them to come get their panels and give me my money back. read more

Great Job!!! The process was seamless. I've had 3 solar installations to date and this was by far the installation and equipment I'm most impressed with. I love the battery the most. It helps me control my evening used as I stay up late and fall asleep with TVs on daily. Highly recommend. I will be referring them to my parents. read more

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Teressa kept right on top of things and made sure the installation went smooth. Tim did a great job on analyzing what I needed. Ricardo and Miguel placed the panels as described in the blueprint within a few hours. Demarirae came the next day to check on the work. So in about a week of signing, I have a fixed monthly charge for electricity much cheaper than I was paying the utility company. I hope My Smart House continues to be successful! read more

My Smart House - New panel and inverter. - Solar Installation Near Me - Murrieta, California

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