Warren Grennan was the technician that came out to finish the activation process for our solar panels. For being with Sunpower for 6 months, Warren was very knowledgeable and answered all my questions and concerns. Looking forward to consuming the sun's energy! read more

I recently purchased a brand new build in the north county area of San Diego California. California requires solar panels on all new builds. Once I moved in and got approval from my power company to operate my solar panels, I noticed that my solar panels were not connecting and I reached out to Sunpower to address the issue. They immediately set up a consultation to have someone come out and take a look at my system. A very nice guy named Warren came out to conduct a check on the system and had it resolved in less than 45 minutes. He was very kind, knowledgeable and responsive to all my questions. My panels are up and running and I couldn't think Warren enough for the assistance. read more

Meleah was great!! She arrived promptly. She hooked us up to our solar and explained everything very thoroughly. She patiently helped us non-techy people set up our phones to the WiFi to view our solar information on our phones. She was very nice and helpful and just wonderful!! read more

ZERO stars should given to this company. The worst business I have ever come across. They are unprofessional, dishonest and flat out lie to your face. My inverter went out 3 months ago. I have spent months following up with them and finally got someone onsite after 6 weeks to confirm the inverter was out but was told it was under a 10 year warranty. The RMA was approved 3 weeks after the site visit and now I am told there is no inventory of parts to replace it. How convenient that they will do new installs but can't fix what is broken. I have an escalation manager named Trisha Mae Gonzalez who refuses to call back and face the music. What a joke of a company. Solar may be our future but SunPower shouldn't be in anyone's future!! read more

I'm only reviewing the permission to operate process. The panels have been on our roof for over 4 months now, and they are not operating yet. I submitted my paperwork to Sunpower, and didn't hear anything for two months. I sent several emails and finally called. Sunpower told me PG&E was holding up our application. When I called PG&E, I found out Sunpower had not submitted our application. After several complaints to Sunpower, our application was finally submitted a month later. So here we are, I will update when we see if the panels actually work. read more

I am reviewing for my monitor installer, Meleah S. She just finished installing the solar power monitoring unit to my system. She showed up on time as promised and got the job done on time neatly. She looked so organized and cleaned up herself. And explained how everything works. Thank you! read more

Dago installed my solar monitoring system and I am very happy with the service. Dagon was very polite and helpful with setting up and connecting my account. Not to mention the installation was quick and not intrusive at all. read more

My technician Tom was great. System was having trouble communicating with my phone and showing up on their system. Tom took the time to make sure all my problems were resolved. He was very professional and friendly. read more

This review is for an employee through a mobile chat. I requested documents from the company so i can proceed with possibly refinancing my home. My solar panels are leased and the bank requested for the documents. An Agent by the name of Chris Tapia was the one that helped me resolved my issues. Quick few questions, and he was able to send the documents needed. He was quick,professional and efficient.My chat with him actually went smooth. Im used to getting "dropped calls", so i proceeded with trying out the chat option. It was surprisingly quick. Who knows if Mr Tapia was working from home still while on his pajamas,due to covid restrictions. But who cares, he helped me, and he was very professional. My experience with Sun Power was very pleasant because of him. Give this man a promotion and a raise. read more

Peter Garcia from SunPower installed and hooked up everything in the garage. Peter made sure everything was working and that the system was connected to our Wi-Fi. He did find that one of the solar panels was not connected and he put in a request to have it corrected. Peter told me to make sure that that solar is tracking on my electrical provider bills. Peter was very professional and friendly. Thank you!! read more

System worked great (after we waited several months for new roof and then solar install), and permission to operate happened quickly with PGE. BUT customer service is TERRIBLE. Long phone wait times. Promised call backs don't happen. Email exchanges are ghosted (dropped response). I'm currently waiting on an apparent data issue with the SunPower app, and a callback on about another issue with battery capacity. I'm told we can't upgrade to get more battery storage without a complete reinstall - this may be true? but trying to get a response about why mine was configured this way is frustrating. The consultant said he'd get back to me by end of day, and I've heard nothing for weeks despite repeated attempts. read more

Thank you Meleah Sellers for helping me activate my solar system.

Peter, our SunPower rep who came out and installed our solar, was great! Super friendly, punctual, and informative.

Sunpower automatically came with the house I bought. So far I have had good a good experience with them. Their customer service has been great. Irene from the scheduling department was great and Tou Kue the technician who came to my house was helpful and very patient with me. Thank you all for your help! I hope this great customer service continues through Sunpower, but so far so good! read more

Great service and exceeds all expectations. Meleah came and helped us connect our solar power within 10 mins. Good job.

We went with SunPower because they had the highest rating for quality and performance and due to the limited area on our roof, their higher efficiency panels worked perfectly. We were a little nervous when the panels started producing 28% less energy than they should have produced, but after some time, SunPower stood behind their products and replaced 21 of the 25 defective microinverters and even though payment for lost power is not covered under the warranty, they came through and compensated us above and beyond what we were asking! Very impressive! So far they have proven that they do stand behind their products. read more

SunPower - Cleaning 5 out of 25 of our SunPower panels - Solar Installation Near Me - Richmond, California

We had a Great experience going solar with SunPower! After evaluating different options, we found that SunPower was going to last a very long time, their warranty is phenomenal as well. After doing our desert vacation home (jacuzzi and cooling system makes our monthly power bills high), the power bills went down almost nothing! Then we added Sunpower panels to our main house about a year later. We had some minor problems with monitoring, but they fixed it pretty quickly. Our systems have almost eliminated our power bills and we LOVE the fact that we are using clean energy! read more

Just got the system turned up. The technician Tou was knowledgeable and helpful. Needed customer service for some technical support. Beverly was very helpful and fixed my problem quickly. read more

First, I should explain that I am new construction home owner so I have had a number of service agents and technicians at my home in the past few months. From cable to windows and everything in between. So I can say with confidence that it was a stellar experience. In more detail, Bruce showed up 10 minutes after my appointment window began. He greeted me warmly with a handshake, which unfortunately in this day and age, is rare! He described what both he and I needed to do during the appointment, explained everything thoroughly and was considerate in making sure I was comfortable with the process and unit. He was courteous as well as considerate of my personal comfort, recommending when I needed to put shoes on to look at the panels outside and suggesting I wait inside, out of the cold, when my presence was not needed. Thank you Bruce for an easy and engaging appointment! read more

I would give them a 0, if possible. To the tune of $41K in 2009, we purchased 24 panels from one of SunPower's dealers, California Solar Systems (no longer in business). We were assured that we would collect an estimate 9600 kWh/year. In actuality, we have never achieved that number; our best year was 8023 kWh (year 2); 2020 @ 3239 kWh; last 12 months @2709 kWh; YTD 2021 @ 1373.7 kWh. Compare that to my neighbor, who has a smaller house: her panels (NOT SunPower) generated 869.75 kWh in JUNE alone!!! I am getting about 10% of what I should. At a glance, the monthly PDF "monitoring" looks good, as the graphs of my energy collection fill the entire page! Users beware! the graphs are total hooey--they SHOULD include an "expected range" with a horizontal red dash marker, then size actual energy performance (y-axis) relative to that. That would IMMEDIATELY set off alarm bells--but their manipulated full screen gives a FALSE assurance. Over 8 weeks ago (May 24), I called customer service, who "sympathized" and "apologized" and put me off and reviewed, then "sympathized" and "apologized" and put me off, and asked for MORE paperwork, etc. Eventually, 4 weeks in, they advised me that my inverter had not been working since January 2020 (17 months after the original had been replaced, 18 months between then and now). They tell me that the inverter was not a SunPower product (it's the one they installed, w/their logo) and that it is out of warranty anyway. What does that mean for my system? I began including executive@sunpower.com in my cc--to no avail, however--another Buyer BEWARE. The SunPower Complete Confidence Warranty "covers repairs and replacements that the solar power system needs for 25 years. ...it guarantees that your panels will not lose more that 8% of their original power output in that 25-year period, which ensure your solar energy system stays efficient and produces the power your home needs." Let's see. I have a 25-year warranty for the SYSTEM--shouldn't that cover ALL parts of the SYSTEM (i.e. inverter)?? I have reviewed my warranties ad nauseum, and I cannot find ANY disclaimer about the inverter's 10 years. I have the assurance, in writing, from California Solar Systems that the SYSTEM is warrantied for 25 years--no small print or caveats. The technicians who finally came (2 months from my initial request) told me that my system is so old that--while the panels still work--today's inverters are totally different and not interchangeable. SunPower is unwilling to warranty the "newer" 2018 inverter beyond the original's 10 years (2019). It seems that they can put in any old replacement piece of crap and hope that it can limp to the 10-year finish line, when they abandon the problem (sucker)!! So, where does that leave me, my panels and my increasing electric bills? Last year, my SC Edison bill exceeded $1250, $1000 more than it should be. Even though the SunPower warranty CLEARLY states that it will compensate, I anticipate they'll "sympathize" and "apologize" and delay, delay, delay, hoping that I'll go away (I won't). For recourse, I am contacting CA Attorney General Office of Consumer Affairs, the national Consumer Protection Bureau, 7-on-Your-Side ABC's consumer advocate, So Cal Edison, my local state representatives for redress. Social media. Word of mouth and anyone/any organization that I can warn off. What happened to companies honoring its commitments? read more

Francisco L came and activated my system in Santa Clarita very professional and knowledgeable with the product, showed me how to use the app and use it and learn how to read what everything meant, so I definitely recommend sun power and the gentleman was super nice read more

Meleah assisted with the final setup of our solar system and made it so easy! She was such a joy to work with, hooked everything up quickly and made sure we understood how to read the analytics and check the hardware in case of emergencies. We really enjoyed working with her and are excited to have solar! read more

The worse customer service ever! They lack technical expertise and support. The customer services just lie to you and make you believe that the system works just fine. They refused to send any technical to inspect the panels! Was definitely the biggest mistake to go solar with them. I do not save in electricity at all but even pay more cause the increase of taxes in CA . Stay away from this company read more

Customer service is amazing they're very attentive, knowledgeable and pleasant to speak with.

This is an update to my ongoing saga with Sunpower --the existing review is here: https://www.yelp.com/biz/sunpower-san-jose-2?hrid=Ty7vOO79JM5XfGAzH1ZZVQ&utm_campaign=www_review_share_popup&utm_medium=copy_link&utm_source=(direct) *update 3/17/2022*: finally got a call back from someone I haven't spoken to before at Sunpower. He confirmed (as I suspected) that there problems with the inital PTO submission (51 days ago) and they had to resubmit --I did get a notification on 3/2/2022, and again on 3/10/2022, so it looks like the PTO "30 business days" clock reset to 3/10/2022 --which means we could be waiting until 4/22/2022 (up to 94 days delay here) --this is just another in a long string of Sunpower blunders. There's also no news on if my new sitemap placard has been made yet --it's been over 2 weeks, and I know they're able to overnight these, so I'm not sure what's going on here --they don't even know if it's been designed yet, let alone ordered and made yet. *update 3/24/2022*: Just got my PTO 30 minutes ago --exactly at the 10 business day mark that PG&E quotes for turnaround time, so we "only" lost 45 days due to mistakes in made by Sunpower on the application (originally submitted on 1/25/2022). Unfortunately, this painful experience is not over yet. I'm STILL waiting on my replacement placard that was supposedly ready to go last Thursday. Also, my app still says that my battery system is not activated yet. I can't wait to be done interacting with Sunpower. *update 3/25/2022*: A very rude Sunpower tech just stopped by with my updated placard --and of course, it's still incorrect in the same way it's been incorrect 5 times already. This time though, they managed to add back items from my previous install that were removed as part of this install. The Sunpower tech was definitely frustrated and acted like I was being a bad customer because I wanted it corrected again. I admit, I wasn't kind to him either, but the amount of money I've spent and time I've waited for one Sunpower delay after another, Im' not going to simply "live with" a mistake made by them (a mistake, which I've pointed out several times since November 2021). I've provided pictures with super-imposed illustrations for Sunpower multiple times to make it absolutely clear what changes need to happen, and they've continued to make the same mistake 5-6 times now. This placard is meant to be a reference for emergencies, so it needs to be accurate. I'm incredulous at the poor communication between Sunpower teams internally. How do you run a business like this? *update 3/26/2022*: Spent 30 minutes last night putting together a vector drawing of my sitemap placard and sent it off to Sunpower to see if they'll use my version to finally get a correct placard made. In the meantime, I've also sent it off myself to get it made online for $30+tax+shipping (~$40). We'll have ourselves a little race with Sunpower to see who can get it done first. They've had a 4 month head start, so I think I've got this in the bag. *update 3/29/2022*: Sunpower has sent me a bill --however, they still owe me a site-map placard, so this project isn't technically complete yet. I'm pretty sure I called this move several updates ago, and was assured by Sunpower that they wouldn't bill me until the project's complete. *update 3/31/2022*: I just got a site-map placard that I designed and ordered myself for $40 online. Looks like I beat Sunpower to it --they had 4 months and 6 attempts to do what I got done in 6 days. I did get a couple of emails and a phone call from Sunpower yesterday. The first email was to "congratulate me" on my system being fully activated (I got PTO 7 days ago and my app showed my system activated within 24 hours of that, so this email is a week late). The second email was a draft of my corrected placard for me to approve (if they had just sent a draft on the first correction back in November 2021, they wouldn't have wasted so much time on this). Next I got a follow-up phone call from my project coordinator. This is the FIRST TIME my project coordinator has spoken to me on the phone. In 251 days of this project from start to finish, this is the first time I'm hearing from a project coordinator --if that's any indication of the level of customer service to expect from Sunpower. The PC confirmed they considered the project completed due to PTO --however, I do have some outstanding items (old data and new data from my previous, existing system and the new system need to be merged, and they're supposedly still sending someone out with a replacement placard). 252 days to project "completion" (incomplete), or 162 days past the 90 day commitment written in the contract. The nightmare is finally over (I hope)... I'll post a final summary of key takeaways/what-to-expect in a separate update. read more

Thank you Peter at SunPower! He arrived on time to our initial solar service. He explained everything very thoroughly, was very pleasant, and professional! Very excited to start taking advantage to solar power in our home! read more

Peter from Sun Power came out to set up our home for solar! He was on time, professional, and so personable! He even took the time and explained EVERYTHING! Thank you so much Peter and Sun Power!!! read more

I called Sun Power to get some information on my current system and was helped by Ryan. He was able to answer all of my questions quickly, friendly, and professionally. read more

Warren came on time and got my solar up and running. He showed me how to use the app and was very thorough. Great service by him.

Wonderful service my technician was very polite and helpful thanks for the great Time for me to save some money read more

Our technicians Perry and Rudy were very helpful and really nice. They were very helpful and walked us through everything. They made sure we had what we needed and made sure to answer any questions. Thanks for your help Perry and Rudy! read more

DO NOT DO BUSINESS WITH THIS COMPANY! We purchased solar from Sun Power in 2019. We decided to make the significant investment in solar (which totaled $27,216) to cut back on the cost of our ever rising utilities over time. All was well until the fuse on the solar electrical panel box went out rendering the solar panels and monitoring system inoperable. We eventually noticed the monitoring system was not functioning on the app, but by that time we were hit with a $3080 PG&E true-up bill. When we contacted Sun Power, they informed us that according to our contract, they "don't guarantee production". When we kindly explained that there wasn't production because their equipment failed, they sent us to the manufacturer of the equipment. The manufacturer was angry we called, asked who gave them their contact information, and then the "customer service" rep started mocking my husband by repeating everything he was saying. We went back to Sun Power and have since received emails informing us the matter is closed because they "don't guarantee production". I requested that Sun Power take on partial responsibility for their equipment failure by reimbursing a portion of our PG&E bill, but we've been repeatedly told they "don't guarantee production." Sun Power made nearly $60,000 off of us. Not only did we purchase solar from them, we recommended our neighbor who also installed solar from Sun Power. This is not a way to do business. This is not the way to treat customers. We could have continued to promote your company, but because of the way we've been treated and disregarded, I have started to inform people (buyer beware) looking for solar recommendations on social media that Sun Power "does not guarantee production". Message received loud and clear. DO NOT DO BUSINESS WITH THIS COMPANY! **July 16th 10:50 PM In response to Sandra K. message: Hi Sandra, I sent you a private message as you requested. I am also responding publicly so I do not continue to get the runaround. I noticed your response to my review was exactly the same verbage used to respond to other negative reviews. Truthfully, it did not seem very genuine. I am hoping for resolution but am not feeling optimistic as there have been multiple attempts for Sun Power to make this right. You know how to reach me. There have been multiple attempts. Please don't waste my time if you are not actually willing to resolve the issue. Thanks. read more

Wrote 2 tickets, got ignored, wrote a review here and got some notice. I was complaining that their app shows a huge spike in production in one of the months ( since I lease , and they "guarantee" a specific yearly production it is critical to have good monitoring ) they send a few emails asking about how many panels I had - then after more than a month said "You system is fine - we will be closing the ticket" no explanation as to why the reporting was bad, why it happened, nothing. Terrible experience. read more

The Poor Service Saga continues. I talked to a representative for an hour and they said they got approval to have someone inspect the roof leak as a first step to being fixed and I'd hear from someone to schedule the time in the next 2 weeks. The very next day, I am told that they can't have someone come out to fix the roof leak. Then they say they will reach out to the technician who took pictures because they can't locate them in my file. Then I get an email (not a call back as promised) saying they can't fix the roof leak. I call to ask to speak to a supervisor, wait on hold for 15 minutes and am told a supervisor will call me back. More than 24 hours later, I get a call from the supervisor who says he does not have the authority to do anything about the roof leak. I told him I was told to contact the executive support group in response to my last review but the supervisor says he isn't able to give me a number to contact them. He said he didn't even have authority to tell me his manager's name. What authority do you have as a supervisor in this company? I just want someone who actually has authority to handle the issue to take accountability for the mistakes their company has made and fix it! I am now waiting for a manager to call me back. How can a company cause damage to my property and then just say that they've decided not to fix it? Run to a different solar company as fast as you can. One that will correctly install and maintain their panels. It will save you so many headaches and money in the long run! read more

Incompetent company! Been waiting since mid June to get my "error" on panel fixed. Get run around every time I reach out to them stating "your work order hasn't been approved yet". Your company and customer service is incompetent! read more

If a zero rating was an option here, I would have used it. Sunpower is either unable to employ professional technicians who tell the truth, or they are too backlogged to show up and do quality work in Palm Springs. After missing two system activation appointments today (the technician did not show up for either) there was no follow up call or customer outreach whatsoever. After me calling into Sunpower and spending ~two hours on the phone, my system is still not activated today. I might get lucky and get a call back from a Manager in 24 hours or worst case 48 hours said the last representative. This is my second time doing business with Sunpower. But, it will be my last. I would NOT purchase from them again. The "your inquiry is very important to us" message on their automated phone system is probably necessary because they have so many unhappy customers. Net promoter score from this customer is resoundingly negative. read more

I've worked in the solar industry for 5 years in both US Residential and Off-grid in the Developing World, and SunPower are hands down the best panels on the market. There are of couple of elements to SunPower's product - copper back-wired cells and factor-integrated custom microinverters - which allow their panels to produce more power for a longer period of time. Only LG's new Neon R panel and Solaria's PowerXT have adopted these features which solved the two biggest failure points on conventional aluminum front-wired panels. Plus, SunPower's factory warranty covering service/labor/shipping costs on the whole system and nationwide network of local dealerships means better service for our customers should the installer ever go out of business. read more

SunPower - Solar Installation Near Me - Richmond, California

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I signed my agreement with Sunpower in Feb 2022. design was completed in august . they were ready for install around Oct 24. however, when I looked at the panels they were white and black. in most of its marketing emails n pics, Sunpower had black panels so I didn't know there were different color options. anyways I asked them to change the panels and was told I would have the black panels next week. Been 4 weeks now with no signs of the panels. unfortunately they already installed the conduit, so im stuck. not sure how long I ll have to wait now and how my federal credit will b handled as the install will span across 2 years . go with your local installer and someone that you can speak to in person vs email/phone.stay away from sunpower read more

Tou Kue activated our system (installation was complete before we moved in). Activation was quick, punctual, and I had several questions answered during the process. So far, we are happy with the service and the ability to monitor power use and production through the app. The 1 missing star is related to the wait times we experienced through each step of the activation process, usually requiring following up to keep the ball rolling. The timeline expectations were not well communicated. It wasn't a long wait, but the repeated delays and monitoring progress were frustrating along the way. read more

Dago showed up early and was wearing a mask. He was very respectful and was not intrusive. He came in and did his job.... honestly I forgot he was here. Which is a huge thumbs up since I work from home. I'm a harsh reviewer and no one ever gets 5 stars cause it's my belief that there is always room for improvement. read more