We inherited a Sun Power lease when we bought our home in Indian Well, CA 3 1/2 years ago and it…read morewas fine until they filed BK earlier this year. They just came out of reorganization a few months ago and set up a new accounting system with a new autopay for leasees. Sounds great, but I wasn't able to access my account for the first month or so apparently due to a glitch in their system and every since I get 2 or 3 daily reminders that I haven't paid my bill and they're charging me late fees and I have written to them in their customer email that offers help, but to date no response whatsoever. I truly believe they let their entire customer service staff go, have only bots now sending auto responses and I certainly can't recommend them. They also don't do their own service, it's farmed out to RenovaPlus (new name for them, post Sun Power BK). They are great, expensive, but great. Too bad they don't handle all the customer service for SP.

Do not buy a SunPower solar system for your home energy. Ever. I purchased a home to be built in…read morea new California 55+ development while I lived in another state. This subdivision developer told me that I had to have solar, and it had to be from SunPower. I was uncomfortable with this but knew I had to comply. I never saw the house that I ordered until it came time to move in. After several months, I noticed that my system was the only one in my development whose solar panels were on a north facing slope of my house despite having ample south facing slope which would have been preferable, so I decided to investigate. I called SunPower's customer care and was given polite but non-technical responses and was given assurances that they would supply information on my house's system design that may have caused this odd placement of my system. I never heard from them again. I then contacted my subdivision's warranty department and SunPower cooperated with them and supplied their system design diagram to them (i had previously requested SunPower to supply me with this same document, and nothing ever happened.) It turned out that the aerial view of my house had a N-S-E-W symbol on it that was 180 degrees off, so the solar installers followed SunPower's diagram and obeyed the unnatural orientation; result, a north facing solar system! This resulted in more phone calls to Spwr's customer care which resulted in the manager of that department calling me and verbally offering an amount of compensation money equal to about two of their panels. This manager and customer care dept I found out are based in the Philippines. I told this guy that that was a lowball offer and that I wanted my system to be fixed, physically. He said he'd take it back for review. This guy is a fast talking used car salesman type who I have come to believe does not know much about solar at all but he's "faking it until he makes it" type of job performance. Next, I found a home in my subdivision which has an identical SunPower system to my own, only this owner has his system where it should be; i.e on his house's southern slope. We compared system statistics. My system underperforms his by generating 40% less solar power per year! This discovery caused more calls by me to SunPower, which resulted in them escalating my complaint to another person, this time in Texas. After a week or two, SunPower officially closed my complaint with no action. All I was requesting was that they move my system to my south slope at their expense so that I could stay at NEM 2.0. I pay about an extra $500/yr in electricity due to SunPpwer underperformance, and due to their lack of honesty this will happen for as long as this house stands unless something is changed. You can read about this case in more detail by going to the Better Business Bureau archive BBB complaint ID 21933514. SunPower company is financially 'on the ropes' which may explain their blatant lack of care to fix their mistakes. Avoid them like the plague.

This review is for the service I received from Anthony Mendoza & Leroy…read more I already had solar panels and a SunPower device installed in our new build home when we first moved in but after about two years, the device needed maintenance. I was contacted by Blue Raven Solar / Complete Solar to replace my SunPower device with an Enphase device, and Anthony and Leroy were the technicians assigned to complete this service for me. They were able to get the device installed within an hour to an hour and a half, and they set me up with the Enphase app as well. They were able to walk me through the app and the installation and confirm that everything was working properly. Only complaint that I had was that I was given an arrival time frame of 8am to 10am, and they arrived closer to noon, but they mentioned they had a few other appointments before mine which can cause delays which is understandable. Otherwise, the installation was smooth and everything is working properly.

I just received the worst customer service I've ever experienced from your call center…read more Manager, Chris told me that I would receive an update by 2 pm today. I didn't receive that update and had to call. There was no progress on all 3 of the action items we discussed, and when I tried to escalate the issue, Chris disconnected the call. Upon calling back and being told Chris would call me back directly, I received no call again from Chris. When I called back, I was made to wait for an hour and 20 minutes for a manager that never answered my call. After that time I was told that I would receive a call back from Chris by the end of the day, but AGAIN I did not get a call back. I need someone to reach out to me so that I can make a formal complaint about my experience. I will be posting this on reviews as well.

Ally Electric & Solar did a great job designing and installing my solar and battery-storage…read moresystems. They persisted where others may have given up to ensure I received all the government rebates. My system has been trouble-free since installation a few years ago. I like that they are a family business, easy to communicate with and very responsive. They are actual electricians, which increased my confidence given that my home is older and needed a service upgrade. They handled everything including permits. Their pricing is competitive. I can recommend them whole heartedly.

Ally Electric installed solar panels and a Tesla battery at our home, and the entire process was…read moreclean, smooth, and professional. They handled all the paperwork, including permits and PG&E communication, which made everything stress-free. I highly recommend Ally Electric.

The product is good, the process left us wanting…read more Eric, David, Jose and the crew did an excellent job. My frustration was with the post installation process. I got answers from Darlene that did not make sense. Sometimes her computer was down other times her phone was down. Sometimes she would call to give me a message only to realize that she had called the wrong customer. Did not enjoy working with her. Finally, Kara engaged and we got the Permission to Operate about two months after the install. Supposedly Jeff (the Business Owner) is no longer with the company and has gone back East, so not sure who is leading their future efforts. For future customers: hang on to a portion of the payment till the Permission to Operate is received not just the installation.

I've used East Bay Power systems for a solar installation. They were amazing. Fast, honest,…read morereliable, very professional, able to solve a difficult problem with my roof that no one else could. I would and will use them again for any electrical job. Very highly recommended. Jeff and Dave are amazing. Darlene is a dear.

All of a sudden the panels at my mom's house stopped producing energy and I was in a pickle because…read morethe installer went bankrupt years ago. Because of the good experience I had with having Clean Solar install panels at my house I reached out to them to see if they would service panels installed by another, and thankfully they accepted the job. After some back and forth with their customer support, they remotely assessed that the inverter failed and they would install a new one for a reasonable price. Clean Solar employee Jose arrived early for the install and he was very polite and relatable. He replaced the inverter and did not leave until he made sure that the system was back up and running and production was being reported in the app. I recommend Clean Solar to anyone needing their panels serviced or to install a new system. Jose is an excellent employee and my mom had a great experience working with him.

**Update: Carl contacted us to apologize for the few negative experiences and they will definitely…read moretake our feedback seriously and will address and improve these issues. Btw I was going to bump this review to a 4 but working with Nick we decided on 5.** We had a complicated full house renovation this year and signed with Clean Solar for either the Tesla tiles or solar panels and we ended up choosing solar panels + Tesla power walls. I want to give special thanks (and the only reason why I didn't give a 0 star) and appreciation to the members listed as they deserved beyond 5 stars Bill, Nick, Jeremy, Rodger, Louis, Kevin, Albert, Alberto, Carl (CEO). Bill was amazing and helpful in explaining the process and helping us secure the initial funding. You are probably wondering why I am giving this solar company a 3 star. Well it takes 1 bad apple to ruin a team and this is the case. A three day project ended up taking 3+ weeks & we understand that the workload is extremely busy this time of year. However when 1 person is acting unprofessional, crossing the line, asking homeowners to borrow a usb cable to charge their cell phone, super loud, tries to impress (why), doesn't listen to clients (would walk away in mid conversation), act as if he is the owner of the company, talks way too much (not in a good way), talking about his side hustle business, a bit juvenile, not completing and complaining about the job in front of clients plus not showing up when he said he would to complete the job, leaving tools at the site and asking the homeowners to put it in their garage until he returns to pick it up, calls in sick last minute leaving the load to other team members plus more well then this becomes a problem and 0 stars (if possible) especially the amount of money you invest into this project. We also requested that this person not show up again but they kept sending him back. At the end of the project half of the Tesla walls were connected and working but the other half wasn't connecting. At one point our bedrooms electricity didn't work, it wasn't the breakers and Nick was awesome enough to take our after hours call and help us manually override those other 2 disconnected wall panels. The dream team (Nick, Kevin and Albert) resolved the connection and all is working now. Also, Nick stayed late to make sure our Tesla walls were configured and updated properly. Plus , a shout out to Jeremy for staying late as well to help fix a broken issue. Feedback: Organize a team that works well together to effectively complete the project. Provide sexual harassment training (this is excluding people listed here). If a female client doesn't feel comfortable with a person don't resend them back. Also if a homeowner (regardless of being the wife) calls and leaves a message please out of courtesy call back after all I am the client, work and pay the bills too (even though this is my husband's project).

I had a great experience with A1 Sun throughout my home solar installation. Their entire team was…read moreprofessional, knowledgeable, and easy to work with at every stage of the process, from planning and installation through completion. I highly recommend A1 Sun to anyone considering solar for their home.

I'm in the last two days of completing a system here in El Cerrito. I'm a private home inspector…read moreand have known Larry for many years in a professional capacity. Reuben is the new person in charge and is already doing an outstanding job. The level of professionalism and care for the client within this institution is extraordinary. We get so used to working with people who are subpar, that when you work with someone who is first rate, especially an ensemble cast like this, it sort of bowls you over. Everyone is extremely knowledgeable and patient and friendly and the job gets done without any unnecessary hitches. Their communication is terrific. The email or text about everything on a regular basis so you're never wondering what's going to happen or when. As a client and a professional, I cannot recommend this company more highly. Matt Cantor ACI CANTOR INSPECTIONS

It's done! For us , it had been a little longer project than…read moreanticipated based on our home. But it's done! Thank you to Dan Moran, our project manager, who was always available whenever I called with answers or solutions. Dan has a very calm demeanor and an easy flow in explaining different processes and how the system and the app work. I really appreciated Juan Carlos, our electrician. In addition to upgrading our panel, he had to do a couple of hole patches in our wood siding , which is out of his general scope of work , but did a nice job at it. Juan was very thorough and I appreciated his cleanup when he was done.There was no scraps of wire, electric tape, nothing left on the ground, which was very much appreciated. And as a side note, there are four houses on our street who have used Northern Pacific Power for their solar needs. Which I would think in itself, is a pretty good recommendation.

Five stars for the installation -- outstanding project manager and crew: responsive, punctual,…read moreprofessional, top-quality work. One star for the sales process. When we raised concerns, I believe the salesperson my partner dealt with wanted to make things right, but sales leadership stepped in, dismissed our concerns as unfounded, and offered nothing. Those concerns were (and still are): 1) Sketchy contract execution. NPP offers a 5-year prepaid lease in partnership with Balto Energy. It lets homeowners offset installation costs because the leasing company collects a 30% federal tax credit (no longer available to homeowners) and, in NPP's words, "monetizes that tax credit over 5 years." The contract was executed by sending the DocuSign to just one partner, with all owners lumped onto a single signature line -- one person signing on behalf of the other. For a married couple in California, that's legally questionable under community property law, given a) the encumbrances placed on jointly owned property, and b) no power of attorney authorizing one spouse to sign for the other. I never saw the agreement until installation was underway. 2) Misleading claims. My partner was told, verbally and in writing, that we'd "own the system outright" at the end of the 5-year term. In truth, the contract contains only vague language about a fair-market-value buyout, with no detail on how to initiate it or who to contact at end of lease. We've had zero contact with Balto through this entire process -- only NPP -- yet NPP's sales director told us they have no role in the lease agreement once it's signed. In other words, they don't stand behind the product they sell. Don't be like us -- do your diligence (especially if you're over 65 and new to solar leases), verify every claim against the actual contract language, and make sure all owners review and sign every agreement.

I'm a bit late in writing this as our system was installed last Oct 2025 but wanted to give a big…read moreshout out to Sunlight Electrical. My mom and I couldn't be happier with the service we were provided from start to finish. We contacted the business in late July of last year to see about installing a solar system on our home before the end of the year. Within in days, Alessandro was here to meet us in person and provided us with a comprehensive breakdown for solar options and pricing. We loved that we were treated like actual people instead of a number in a queue. Given that there was a slight backlog of jobs they had to work through we were assured that we would have our system fully installed and activated before the end of the year, which we did! It was great working with Nick who was our onsite rep and Juan was always available to answer any questions we had by phone (of which I had many). Despite the number of times I called, he was always patient with me and provided detailed answers that gave me a better picture of our installation and how our system would operate moving forward. I can't say enough about how amazing the whole process was. Looking at our electrical bills right now and we're in awe of all of the savings we're getting, which validates our decision to purposefully oversize our system. If and when we decide to install a car charging station in our home we're definitely going back to Sunlight!

I can't say enough good things about Carlos Gomez from Sunlight Electri-Cal Solutions…read more I've been working on a non-standard solar setup using an EcoFlow Delta Pro Ultra X and EcoFlow Smart Home Panel 3, and finding a contractor who truly understood this type of system was incredibly difficult. I spoke with many contractors, and almost all of them sent salespeople who gave generic answers or tried to push cookie-cutter solutions that clearly didn't fit my setup. Carlos was completely different. From the moment he arrived, it was clear he wasn't a salesperson -- he's an engineer, and it shows. He took the time to deeply understand my system, reviewed actual spec sheets on the spot, and immediately identified issues that other contractors completely missed. Multiple companies told me Hyundai panels would work fine. Carlos checked the amperage limits, applied proper safety margin calculations, and clearly explained why those panels would not work with my EcoFlow system -- saving me from a costly mistake. He also walked me through: Proper panel selection within voltage and amperage limits Safe string configurations and series wiring How to maximize roof space while staying within code Permitting requirements I hadn't been told about before On top of that, Carlos identified critical code and safety requirements that no one else mentioned: Bollards required in the garage to protect battery units Correct battery placement to maintain required clearance from doors and entrances Heat detector requirements for battery installations in a garage These are all things that would have caused inspection failures later -- and Carlos caught them immediately. He spent well over an hour with me, climbed onto my roof to check for obstructions, inspected battery placement, reviewed wiring paths, and answered every question in detail without ever rushing me. What truly sealed the deal was how efficient and transparent the pricing process was. Carlos was able to turn around a detailed quote very quickly, and when I received it, I was honestly surprised -- it was a significant amount lower than every other quote I received, even though his evaluation was by far the most thorough. Given everything: His technical expertise The level of detail and care The ability to integrate with my existing system The fast turnaround And the much better pricing Choosing Sunlight Electri-Cal Solutions was a complete no-brainer. Carlos is knowledgeable, meticulous, honest, and genuinely passionate about doing things the right way. After meeting him, I completely understand why this company has such strong Yelp reviews. If you're in the Bay Area and need electrical or solar work done the right way, especially for a non-standard or custom system, I highly recommend Carlos and the team at Sunlight Electri-Cal Solutions.

We could not be more delighted with the results we achieved working with the team at Your Energy…read moreSolutions. The many moving parts to our residential solar plus battery system, including the various entities, such as PG&E, Tesla, City inspectors, and the financial backers we opted to use all progressed seamlessly and, for us effortlessly, thanks to hard working individuals behind the scenes. In particular, Skyler could not have been more helpful, managing our project and acting as a point of contact. Others included David in sales who demystified the process, Varon who coordinated with the utility to ensure we met all requirements, and Gino, who collaborated with Maxwell Power (formerly HDM Renewable Finance), the clean-energy company that helped finance our residential system. On site, the design and install team did a great job keeping things simple. The entire system, including battery and thirteen panels, was installed according to Ramiros's expert design within just four hours. Good quality hardware was used to tie to the roof, which was inspected by our roofer and given a big thumbs up for not causing problems. But even before that, David our site survey tech, gave us the sense that all would proceed well, as he collected necessary data by drone, and made a favorable first impression with his personable approach. Toward the end of the multi-month process, which included time to get a new roof installed, we passed city inspection with YES tech, Dario, an extremely courteous young man, present to ensure we made it through that last step and PTO (permission to operate). YES has an excellent and well-deserved reputation because of these people and others who worked on our behalf. The company can do better automating some of the process, and to be fair, they say they are working on transitioning to a CRM software solution for this purpose. But, I can say that over a period of several months, I had excellent communication with many helpful people. Skyler in customer service was my primary contact and that made all the difference. My thanks to YES for helping us make this wonderful and complex project a reality. We love our new YES-backed system and look forward to working with the company again in the future.

I had a frustrating experience with Your Energy Solutions regarding a warranty transfer. The…read morecontract stated that an additional charge would be incurred for the warranty transfer but did not disclose the amount. We were later charged $500 with no prior breakdown or explanation of the fee. I clearly communicated that I would be the one paying this charge. Despite that, the service department reached out directly to the buyer and asked who would be paying. This unnecessary contact created confusion and complications during the escrow process that could have easily been avoided. The lack of transparency on the warranty transfer fee and the poor internal communication caused more stress than necessary. Businesses handling real estate-related services should be more careful with both contract clarity and how they communicate with parties involved in a transaction.