Great professional service. Got a little old and needed glasses to read. Every staff member I met through the process was very nice and laid back. Explained everything in detail without boring me to death and the turnaround for the glasses was pretty quick. read more

I came here off a recommendation from a friend and had an appointment with Dr. Mai Nyguan. She's sweet and very knowledgeable. They take VSP insurance but have a poor selection of frames and tack on a lot of extra charges here and there which can easily make your glasses hundreds of dollars more than they would be elsewhere. Once my glasses finally arrived they were damaged so I had to wait another week for a new pair to arrive. When they arrived, I had a difficult time getting my glasses adjusted. The girl who was doing the adjusting (although she was very nice), didn't seem to understand that they were *still* pinching the sides of my head. I asked her several times to adjust them but she seemed unable to do it. I now barely wear these glasses that I spent over $400 on because they pinch the sides of my head and give me a headache. What a waste. My experience here has been that most of the employees here are not very friendly and act as if you're a huge inconvenience to them. They're open every other Saturday which is helpful for busy people like myself since they close at 5pm the rest of the week. I've since switched to Dr. Gary Gold's office down the street near downtown Sunnyvale as they have a better frame selection (the newest designer frames), super friendly associates, and awesome optometrists. read more

I regretfully write this review, but it needs to be written. I've been going to Sunnyvale Optometry since I was 7 years old, and realized that the only reason I stayed here this long was for Dr. Mai Nguyen - who has now moved to a different office (good for her). Extremely poor customer service. I paid $200 for contacts this year and 90% of my year's supply of right lenses were defective. After a few months, I called the doctor and they sent me only 3 months of new right eye contacts (I still had 10 months supply of contacts, but they only gave me 3 months of good right eye contacts. Stingy? I think yes.). Since my right eye seemed to have permanently changed from the poorly manufactured contacts (I could tell a change in vision even without glasses or contacts), I requested coming in to the office to show a new eye doctor (Cindy Tran) how the contacts still were not fitting correctly. Customer service (Mavis) quickly declined being able to come in, as Dr. Tran didn't deem my problem as a "reasonable" issue to come in without paying a $150 visit fee. Why would I pay $200 for defective contacts, THEN pay $150 to try and prove that my right eye had been affected by the bad contacts? It makes absolutely no sense to me. My biggest problem is that while I was voicing the issues, Mavis constantly responded with "Well...maybe" that happened, or "I don't think that was the case". Time and time and time again, as a customer I constantly felt my contacts issue was invalid and she made me feel like I was making up all the problems in my head. Is that how you treat your customers? I know for a fact that my contacts were defective, and I needed to prove to the eye doctor and customer service that there was a problem! And still had to PAY to come and even see the doctor. I didn't ask for this to happen, I'm just trying to reconcile the issue. Mavis told me multiple times she was happy to transfer my records to Dr. Mai Nguyen's new office. Appalling. Instead of trying to fix an issue and listen to customer problems, her answer is "well...why don't you just leave then?" Well, you've lost a customer! Truly sad, Sunnyvale has been good to me for two decades - thanks to Dr. Nguyen. Everyone else there is rude, everything is expensive, and customer service is awful. If you generally don't have any eye problems and you're easy to please, this place might be right for you. But for anyone who is screwed over with defective lenses...your money might be better spent at a different optometrist. So disappointed with this place. read more

I don't normally write updates to my reviews, because my opinion of most of the places I have reviewed has not changed. But I felt the need to write an update for Sunnyvale Optometry because I feel even more strongly about giving them five stars than I did two years ago. I've been here several times now, as my prescription has changed, and as I decided to get contacts for the first time. I am consistently impressed by the professionalism and patience of the entire staff, especially Dr. Nguyen. Every time I've seen Dr. Nguyen, she has always taken her time with me. Most importantly, she takes the time to explain everything very clearly. Even though I'm sure she's explained the same exact thing to about a million people, it never shows. It is obvious that she really cares about her patients and I really appreciate it. Oh, and I love my contacts too!! read more

Getting my eye exam and ordering a new pair of contacts through Sunnyvale Optometry earlier this year was a breeze. One of the receptionists at the time even helped me understand my insurance better, noting that more of it was covered than I had previously believe. However, my recent experience ordering a pair of glasses has been terrible. When my glasses arrived, I noticed that the lens of the left eye was considerably weaker than the left lens of my contacts and my old pair of glasses to the point where it was extremely uncomfortable to leave them on. They told me to give my eye some time to adjust. After some time, it didn't get better so I scheduled a troubleshooting session. Today I arrived on-time at 9:45 am for my scheduled appointment and was not helped until a bit after 10:25 am! I can understand a 5 or 10 minute delay, but over 40 minutes?! That's unacceptable. This was not a last-minute appointment either as I had scheduled it almost a week ago. The technician who helped me measured the strength of my old and new pair of glasses. The left lens of my new pair's strength is one full degree weaker than my old pair's. Considering old glasses and my new contacts are perfectly fine, there must have been some recording mistake during my glasses prescription examination. Now I have another appointment to get my prescription double-checked and perhaps another if I end up having to get a new pair of glasses made. If I had known this would have been such a hassle, I really would not have bothered. read more

Great experience. It is a much bigger Optometry office that I am used to since they have multiple doctors, but it made the experience really fast and painless. I highly recommend using Sunnyvale Optometry. I also ordered glasses from them and the experience was great. It was so much faster than usual and the woman who walked me through the process was very friendly, super clear about my options and I didn't feel like she was trying to upsell me which was really nice. read more

I'm not a patient of Sunnyvale Optometry, but I recently had to use their service. My daughter had bent her frames when she fell recently, and I needed to find a nearby optical shop to help adjust her glasses. I looked on Yelp and found out that Sunnyvale Optometry was very close by and was still open (on a Friday late afternoon). I stopped by and one of the opticians was able to straighten the frames and help adjust the glasses. I appreciated that they assisted me with no fee late in the day - literally a few minutes before their closing time. I was also impressed with the facility; it seemed like there were quite a bit of staff still working and a few customers. The selection of child's glasses is small unfortunately, but there was a good selection of adult glasses. Thank you for being so helpful to non-patients! read more

I wish I could give two separate reviews. One for Dr Nguyen, who is awesome. She's extremely thorough, thoughtful, and nice. I've gotten my most comfortable pair of contacts ever from her. However, do not get glasses from this place. They've screwed up at every turn. I have had glasses since I was a toddler, over thirty pairs now (including wearing bifocals for a few years), and none have given me issues like the ones they tried to give me. The prescription didn't even change very much, but I could see better with no glasses than the ones they tried to give me. I had to take off work four times to come in. They gave me a second appointment with Dr Nguyen to confirm the prescription. They were going to try new lenses with a slightly different curvature to them. A few days later, I'm told that I can't use my frame or the polycarbonate material the lenses were made from - the material THEY recommended for me with the frame they helped me pic out. I came in, and no one at the office new anything about me. They thought I was trying to change aesthetic looks of my glasses and were being unhelpful in the extreme. This is despite being told to come in on a Saturday by the office manager (who wasn't even there!) because I was complaining about how much I had to take off work for just a pair of glasses. Over the whole ordeal, I've spent $400 out of pocket, six weeks of waiting, 2 doctor visits, 3 office visits, 4 times taken off work, had to re-explain the situation to four techs, the office manager, and the doctor. I still don't have wearable glasses and am now waiting for a refund. read more

I'm giving five stars just for my first visit, because Dr. Tran is so much better than my previous optometrist in Sunnyvale. Props to all of the staff I dealt with, actually. Actually, I stormed out of the last one vowing never to deal with them again (see my other reviews), disgusted with how far they would go to try and sell me things. The entire exam procedure seemed more thorough than at my previous optometrist. Dr. Tran paid closer attention and found that I had been misdiagnosed by my previous optometrist - I had become a bit more nearsighted. This is why I've been leaning too close to my computer screen and getting a sore neck. She took plenty of time to explain what was going on, and used a miniature eye chart held at different distances to show how my focusing worked differently at book reading distance, computer screen distance, and long distance. She even pointed out that my current glasses, while now inferior most of the time, would actually be better for reading a book. It's great to have an actual conversation with a helpful doctor, rather than being classified as a standard-issue patient with standard-issue problems and rushed through by someone reading from a script. I've had a lot of problems with doctors in the past and I've learned to recognize the good ones pretty quickly. They always pay personal attention and explain any problem they find, even if you're the 12th patient of the day. And nobody pulled sales jobs. They didn't mention any treatments that I wasn't a good candidate for (Dr. Tran actually said that at this point in my life, any more eye surgery is probably pretty useless). They did encourage me to buy a new pair of glasses rather than just swapping out lenses, but that was pretty reasonable. They were willing to order the frames and sunglasses I wanted, and gave me a discount for buying two pairs more or less at once. read more

I love Dr. Cindy Tran!!! I use to go to Milpitas since my friend is a big fan of this place but it got too far overtime since we really are from Sunnyvale. Then I found this place. And my first visit was just astounding. All were friendly but Dr. Tran is uber nice. She answers all your questions and offered solutions to my eye problems that were ignored at the other place. I just love this place. read more

Great, efficient service from making the appointment over the phone to the eye exam. Super friendly, attentive, helpful staff that were able to help answer any questions I had about insurance coverage, vision problems, etc. This was my first visit, and I had Dr. Jessica Clark - she's great! They take VSP insurance (my provider). Remember, if you're getting an eye exam and will have your pupils dilated, don't forget to bring sunglasses! read more

Finally, a really good optometry place. They are certainly well-organized, dependable, and have all the latest gadgets and doodads. But that's nothing without the right people, and the staff here do a fine job. Everyone seems to know their facet of the business very well, keeping the entire process smooth and timely -- if they say you have an 11:15 appointment, you will not be sitting around reading magazines at 11:30. But the most important piece of the optometry puzzle is the optometrist, and I got a good one. Dr. Tran is sharp. You can tell she knows the field inside-out, and can unfailingly comprehend not just your proper lens prescription, but your whole optometric situation: your general eye health, how your work/play habits interact with your vision, and (especially important) how any other medical issues might effect your sight. I got lucky finding a patient, extremely trustworthy optometrist so close to my home, so I'm not going to give this one up. read more

This was my first visit at Sunnyvale Optometry. I found Dr. Bich (Bic) Ngoc Trinh very patience and did a detail checkup of my eye. I wanted to just change my glasses and thought it would be quick. But she was good in probing me about eye condition and what I should do based on my daily working style. This helped me understand what kind of glasses would work best for me. She demonstrated me how using an work only glass will help me reduce stress on my eye during my long working hours with my laptop and honestly I was amazed. Even though it was not part of her job she was kind enough to provide me a lot of information and recommendation on Lasik. Overall it was an excellent experience ... read more

I'm very grateful to have Dr. Vivian Nguyen as my optometrist. She really takes the time to explain everything that is going on with my vision and the consequences of my choices. read more

I've been getting eye exams with Dr. Nguyen at Sunnyvale Optometry for two years and she's been great. Her exams are thorough - she seems to spend more time on the exam than other optometrists I've been to and she's very patient during the whole process. I haven't bought glasses or contacts from Sunnyvale Optometry but they will take a digital photo of you with up to 3 pairs of glasses and then show them to you on a monitor so you can get an idea of what you look like without having to squint at yourself in the mirror (if you're like me and you're totally blind without your glasses this helps a lot). The selection of frames is pretty good but I think I will check elsewhere to get more options. My insurance covers most of the cost of the basic exam - I ended up paying $55 ($10 copay and another $45 for a contact lens exam). Random Fact: If you watch the TV show "Heroes", Dr. Nguyen looks a little bit like the woman that works for Linderman at the Las Vegas hotel. Except she has brown hair instead of black. Oh, and she's not evil... not even a little bit. read more

I love going to places that are quick and efficient with a minimal wait. After I filled out all my new patient paperwork, I was called to take all those preliminary (sorry, I know that's not the real word) tests before meeting my optometrist, Dr. Tran. The person who did all the tests on me explained to me what she was going to do and what the purpose of it was, which was nice. Dr. Tran was nice and was able to answer all my questions. She also tried to save me a bit of money by not having me have the special contacts because of an astigmatism I might've developed over my pregnancy or because my vision was so off. She also made sure I wasn't dilated because even those drops could get into my bloodstream. I sure loved an appointment with no dilation. The contacts she gave me to replace my old ones felt a lot better, definitely more moist so I don't feel like my eyes are all dried up by the end of the day. The receptionist staff was friendly as well. Glad I found an optometrist I'm happy with! read more

I am a devoted fan of Sunnyvale optometry. My initial visit was from the appointment scheduling through the receipt of my eye ware was efficient and very professional. I needed to adjust lenses and even that experience was handled well by staff. One in particular, Andrea, was knowledgeable and professional and made that walk in visit personable. I walked out with an appointment for prescription adjustment and additional frames. Andrea handled all my concerns which were many in a short period of time and did it all with a smile Thank you for making my optometrist switch an easy one and congratulate Andrea on a super job. read more

Bad Customer service practices. Wasted my time. SO just lost a new patient. I will look for another optometrist.

The stars do not lead you astray. Indeed, they are on a class of their own. From the beginning to the end, their customer service and efficiency are unparalleled. When you talk with them, you know exactly what they need from you and when. When you walk inside, the office is bustling with workers, assistants and optometrists, and you are helped promptly. I had Dr. Gwo (the newest one to join the team), and she's very thorough and has no problem explaining everything that's going on, what you'll need and why in your appointment. She isn't rushed to go to the next person; she takes the time you need to answer your questions. I had a hiccup in my contacts order, and Dr. Gwo (not anyone else) called me personally to explain the situation and to remedy what went wrong. I really appreciated it. And when I was finally able to pick up my contacts, the transaction was quick and friendly. What more do you want from an optometrist?? This is probably the best optometrist I've been to, ever. And I've had glasses since 3rd grade, so you do the math! read more

I just had my yearly check up.. what a difference from my previous optometrist! The staff and Dr. Tran were very friendly and helpful. Explained everything very detailed and in a language I can actually understand what they mean. And I think they sell the contacts cheaper than other places. I remember clearly that I paid way more at my previous optometrist than here.. and even cheaper than 1-800 contacts. I am thankful that my insurance covered most of the stuff... Got a year supply on contacts and paid less than 150$ Great service, great price... YAY!!! read more

Outstanding Customer Service! I emailed trying to find a way to replace my stepsons glasses he just broke and Khoi said I could come in (even when they were closed) and he swapped out for new frames. The old frames were still under warranty and so it cost me nothing. Thanks Khoi! Great service! read more

I had gotten LASIK surgery done 4 years back but recently I started experiencing blurred vision and eye strain. I wanted to get my eyes tested and visited Sunnyvale Optometry since they had good reviews on yelp. They quickly tested my eyes for prescription glasses and glaucoma and any tear in the retina and focus and general eye health. I met Dr. Trinh. She was extremely nice and friendly and had a very pleasing personality. She told me that my eyes are healthy but I have a slight prescription and astigmatism. She wrote me a prescription for part time glasses. I chose to get the glasses at the store itself. They have a wide range and I chose two glasses. Then once I left I realized I just wanted one so I called them back and they were gracious enough to cancel one of my orders. The tests were quick and effective. I had to go back to work and they did not make me wait and were quick. I was reassured that the LASIK hadn't turned rouge and my eyes were in good shape. Definitely a good place to go for regular eye check ups. read more

Most unprofessional people. They confirmed my appointment with insurance in Mid-Dec 19. There was no appointment available till the 8th Jan 2020. They gave me an appointment for the 8th Jan and told me to cancel any other places and so i did. Then they called and said they couldn't stick with their promise for the eye check as the insurance had expired in Jan 2020. I explained that the appointment was taken in Dec 19 and since they didn't have availability they had given me the time in Jan 2020 but the flatly declined to stick to their promise. Then the supervisor called me again after 30 mins to ask if I would like to pay their charges and get my eye exam done. This place is the hugest height of unprofessionalism. Horrible Experience. Wouldn't recommend to anyone. read more

I've been going to Sunnyvale Optometry for a long time... 30 years I would guess. I've had several different doctors and they have ALL been amazing! I'm currently with Dr. Mai Nguyen and she is super nice, professional, patient, and knowledgeable! The assistants and staff are all very nice and helpful... I've never had a bad experience at Sunnyvale Optometry. read more

This was my first visit to Sunnyvale Optometry with Dr. Mai N. Nguyen. I have been to many eye doctors previously, but she is definitely the best optometrist that I've ever visited. When I arrived for my appointment, an assistant ran some basic tests, took pictures of my retinas and I was in the exam room within a few minutes. Dr. Nguyen came in just after and put me at ease right away with her calm manner. Her exam of my eyes was very thorough and she explained each step of the exam as she was performing it. She easily answered all of my questions and fitted me for contacts. She had me try on different sizes of contacts and checked the fit with the microscope. I have a follow up appointment in a couple of weeks to ensure it's the right contact lens for me. Maybe my previous optometrists "should" have done this, but they never did. I was never rushed during the appointment and I felt that Dr. Nguyen was really looking out for the health of my eyes. And no one in the office was trying to "up-sell" me like in some of my previous experiences at optometrists. Dr. Nguyen is definitely the best, most thorough optometrist I've ever found. I highly recommend her! read more

There is a saying that "one bad apple spoils the bunch". Unfortunately, that is true of Sunnyvale Optometry. Dr. Nguyen is an outstanding optometrist I recommend highly. Mavis is very good at helping one pick out and adjust glasses. However, the behavior of their front desk, and perhaps only one person in that front desk, is truly appalling, and the response of her supervisors is one of calm indifference. I had an appointment at 2 pm January 10, but, due to some health issues during the past weekend, decided to reschedule. I called in at 1 pm January 9, over 24 hours beforehand, with plenty of time left in the work day. I spoke to Melissa, who did not initially identify herself by name. She offered me an appointment near the end of January. I thought about it, but then asked whether it would be possible for me to switch my appointment with anyone who had an appointment the following week, from January 15-19? This seemed reasonable, considering there had been a long wait list to be seen earlier by Dr. Nguyen just a couple of weeks ago. Melissa told me that this wasn't possible. When I tried to ask if there was a wait list of people she could call, Melissa interrupted me mid-sentence and told me again this was not possible, as I were about to repeat my last question, without even waiting to hear me out. She then continued to interrupt me (I was as surprised as anyone as to why she was so immediately hostile), until I literally had to ask her to let me finish without interruption. Melissa's response to the question about a waiting list is that there was no one on any waiting list to see Dr. Nguyen. I thought this highly unusual, on account of being told there was a very long waiting list when I first made my appointment in December. While it might have become smaller since the end of the holidays, it wouldn't drop to zero, would it? A minute later, Melissa admitted she had lied, and there WERE "two or three people" on the waiting list. However, Melissa refused to call or ask them if they would be willing to swap appointments with me, because "Sir, we're not going to bother people just to accommodate YOUR schedule" she told me in a severely annoyed tone. I told her that it would be okay if they refused but would appreciate her calling to find out, in between Melissa continuing to interrupt me. Needless to say, she refused. When I later relayed this story to a friend of mine who also works as a receptionist at a doctor's office, she was aghast. "I call people to reschedule and swap and change appointments all day long! Most people are happy, not bothered to see a doctor earlier. She just didn't want to call anyone." I ultimately decided to keep my Jan 10 appointment. However, after being off the phone for a few minutes to think rationally, I felt that being a long-time patient who was going to pay out of pocket for the visit, basic civility and a willingness to dial a number or two weren't too much to ask for. I called back to cancel my appointment and speak with a supervisor. And here is why I'm giving Sunnyvale Optometry 2 stars instead of 3. It turns out that Melissa wasn't some new employee, but the front office lead! Moreover, the first supervisor I spoke to was completely unconcerned with what had happened. She repeatedly made excuses for Melissa, didn't apologize, and chalked it up to a "he said, she said" situation. When I told her I would be very glad if she were to listen to a recording of the call to determine what had happened, she dismissively laughed at me and told me "I believe you, sir" in a condescending tone. She also promised that Sunnyvale Optometry would be in contact with me the next day. Needless to say, they were not. Next day, I call back myself and was able to speak to Mavis. The first supervisor had, of course, lied about the subject of my complaint, mentioning nothing about Melissa's behavior, and merely that I wanted a date to reschedule they couldn't accommodate, as opposed to simply wanting them to make a phone call to determine this, regardless of outcome. Mavis at least talked with me in a civil manner, and apologized for the incident, although she too made excuses for Melissa's behavior. (No, interrupting a customer mid-sentence is NOT "helping") However, she also didn't offer any type of resolution to fix the situation. (Which would have been very simple, too) Thus, Sunnyvale Optometry, despite an excellent optometrist, allowed terrible front office behavior to chase away a patient. Worse, they are profoundly unconcerned about it. read more

I have been coming here annually since 2000. My former optometrist at this clinic moved, and she was replaced with Dr Mai Nguyen. This place is clean, orderly, and the equipment is in great condition. Dr Nguyen is very patient when testing my eyes (I can't decide 50% of the time when she asks which image is clearer). Also, she always dilate my pupils and carefully checks my retina since I have a tear in one eye. I made the mistake last year of buying my glasses through Costco. The frames were of a poorer quality than what I can get at Sunnyvale Optometry. My previous pair of glasses from here lasted me about 4 years, and are still in immaculate condition. This is a great place to have your eyes checked and to purchase glasses, especially if you have VSP. read more

really bad experience I have my regular eye check done there for 2 years I had an emergency today with my eye and they basically rejected to see me claiming no doctor can see me. For the one appointment i had earlier this year, the doctor asked me to do an extra test in 2 weeks, and without taking the extra test, the doctor called me telling me test results nobody knows where the result is from. And the reason i did not take the extra test is i forgot to mark it in my calendar but there is also no reminder or whatever from the office. read more

Jody (sp?) took great care in finding me a pair of glasses that worked for me. When I returned to make the purchase, I was assisted by an adorable Carmela. Here's to hoping to her becoming my future ex-wife! read more

My kids have been coming here for the past 3 years. The doctors here are attentive and work really well with young children. My daughter recently moved into contact lenses, and they were patient as they worked with her as she made her first attempts at putting them in. They are very clear about the costs associated with treatment, and have always provided us with accurate quotes for the glasses and the lenses. I might consider moving my own care here. read more

This is probably the BEST optometry office I've ever been to! The office is pretty modern as they seem to be using the latest technology that is available. (Not that I know what the latest and greatest are in this profession, but it definitely is more updated than my previous optometry office.) My exam with Dr. Mai Nguyen was very thorough, as she took the time to explain the differences and importance of base curve in regards to contacts, amongst other things. Dr. Nguyen, along with everyone else in the office are very friendly and helpful, so I would definitely recommend this place! read more

I have been a patient of Dr. Nguyen's for 3 years now. She has a great bedside manner and is knowledgeable on new techniques. The opticians are also well-informed, helpful, and professional. The service is quick and thorough. HIGHLY RECOMMEND! read more

I am quite happy with my annual exam and my new glasses! Dr Nguyen was a very thorough and friendly doctor. I always have trouble with the tests, so the doctor dialated my eyes even though I had already done the retinal scan because she wanted to make certain she got a good look at my eyes. I appreciate her attitude of wanting to make sure she didn't miss anything. Plus, when she went to dialte my eyes, she put the drops in my eyes in such a way that it didn't bother me (I really have issues with anything going close to my eyes! LOL) When I went to their "showroom" as it were, for glasses, I felt that they had a good selection of different types, but I do wish they had more, though their space is limited, so I can understand not carrying as many types as you would see at a LensCrafters, for example. I was able to find a pair of frames that I liked, and though it did take me some time to make a choice, I did not feel rushed by the assistant who was helping me, so that was nice. I felt comfortable with them and the procedures (well, as comfortable as one can be who hates things near their eyes! LOL) They did a great job on my exam, helping me find new frames, explaining what everything was and explaining the costs. Once my frames came in, my fitting was very thorough and I am definitely satisfied with their work! read more

Simply the best. Starting from scheduling the appointment to getting the right set of glasses/contacts, there was absolute perfection. Very friendly staff. Specia thanks to optometrist Dr. Joanne Gwo who did the eye exam with a lot of patience and suggested the right set of lenses. I have been to many optometrist before, but Dr. Gwo is the best. Not to forget about the assistant who ran the tests - she was very nice too. They have got my hightest recommendation....Thanks Sunnyvale Optometry. read more

I really like this Optometry Center. What's interesting is I feel exactly the same way as a previous poster: the more I go, the more I like it. I think the standard of doctors here is very high. I've been seeing Dr. Nguyen now for 4+ years and she has always been very professional and thorough. I trust her (unlike all of my previous eye doctors who have been shady money grubbers or plain lazy) and would recommend her to anyone. read more

This is my first time to see Dr. Mai Nyguan and l think she is very good optometrist Doctor that l meet Dr. Mai Nyguan is always patient and has no problem sharing the different things she's trying. She talked very nice and looked happy all the times. l will tell all my family and friends to come see Dr. Mai Nyguan and l all way come back to see her year after year...and ever!!! read more

We have been going to sunnyvale optometry for our sunglasses/eyeglasses since last 4 years,they have wide range of sunglasses/eyeglasses and their prices are also reasonable,the staff is extremely friendly and helpful.they are always there to help. read more

This was the first time I've been to an optometrist. I didn't know what to expect but it was a very pleasant and efficient experience. As soon as I came in I only had half a form to fill out and didn't have wait at all for a doctor. Their entire staff was very pleasant. I was treated by Dr. Mai Nguyen. She was very gentle and patient with me, explained everything that was going on and took the time to answer any questions I threw at her. Their facility isn't a large hospital complex with impossible parking, quite the opposite. It's up to date with the latest equipment. It looks like they can supply medication and glasses there as well. read more

I found the staff very friendly, professional, and attentive. I didn't have my insurance card but they were able to pull the required info together instead of turning me away or giving me a hard time about it. I really liked that. The interior is well-lit and tidy and the chairs in the waiting room reasonably comfy even for my ponderous frame. After collecting my info I waited for only a few minutes before I was taken back and given the usual battery of tests. Short waiting times are a nice change of pace from other clinic visits where a patient burns 15-20 minutes past the actual appointment time. Clearly Sunnyvale Opt realizes punctuality is important and I very much appreciate that. It had been decades since my last eye exam so I don't know if the tools and interfaces were state of the art but everything seemed well-maintained and centralized to give the physicians all the data without any needless delays. I found Tam the initial tech operating the devices very friendly, outgoing, and pleasant. She was efficient and gently guided me through the various tests. The attending physician Dr. Nguyen was just as personable and professional. She quickly arrived at a conclusion and gave me several options and didn't seem put-off by my preference for the cheapest alternative. Some physicians place business before medicine but Dr. Nguyen is more concerned with the patient's needs over the bottom line and I really appreciated her approach. She advised me to pursue a general checkup to monitor my health which was nice. She took the time to explain what she saw and patiently answered my questions. I had a very positive experience at Sunnyval Opt. and I expect I'll be returning for my future vision needs. read more

1st off I think the Doctors are incredible. I have been going there for 10+ years. My issue is with the front desk and people who take orders. 1) they have gotten my prescription wrong. 2) gotten my orders wrong and not put in the order until I called. 3) It's been 5 weeks since I ordered my glasses and not a peep. I called @ 3 weeks and they said they would look into it. This review is more a wake up call for them. I may still go there for exams but will no longer be ordering my glasses for them. read more