I went to Dr Ka for many years. She's a great optometrist and a very nice person. The practice is extremely modern and has a great range of frames. Unfortunately, the customer service here leaves a lot to be desired. It's a huge and unnecessary inconvenience to have to schedule an appointment to pick-up glasses - especially when they just hand them to you! This has been pointed out for years now but they've not changed it. All of the glasses are behind locked cases which is a pain when trying things on. They no longer sell non-prescription sunglasses under insurance plans because it's too much hassle for them, but they WILL prescribe glasses so that they can sell those same sunglasses under prescription, even if (as I felt) the prescription isn't super necessary. Overall, the staff aren't super nice or helpful. I was sad to move on but it's not worth being a customer where you feel like you're inconveniencing people. read more

Efficient, modern, patient-centric. Helped me maximize my insurance value, timely offers by contact lens brands, & gave me 1.5 weeks free contact lenses until I received my stock order - which was so easy & more cost-effective than other options to order through Eye City. I discovered Eye City on ZocDoc & they immediately had next-day appointments - unlike many other optometrists that I had to call to schedule 1-2 months out! Eye City was the easiest to book within a 10 mile radius. I arrived, parked right out front, did my appointment immediately, & as a daily contact lens wearer, figured out what I needed /all next steps within the process. Really happy with my experience! read more

Laughably bad service. Went in to get a pair of glasses. The guy behind the counter didn't move or acknowledge us. There was no one else in the store. When we asked for IC! Berlins, he waved his arm in the general direction but didn't bother to do anything else. The glasses are locked into the case so you can't try them on without help. We asked for a specific model and he said, "It'd take me too long to look. Just look yourselves." When my wife asked if he could run the model in his computer he ignored her. We quickly walked out. Save your time and go elsewhere. read more

Dr Kha always overbooks and barely checks up on her patients. She keeps raising her prices but the quality of care has dropped.

The doctor was professional, but the overall service and attitude left much to be desired. I arrived 8 minutes late and was told by the front desk that I'd need to switch rooms mid-exam to accommodate another patient. It wasn't a particularly busy day, so this felt like poor scheduling that disrupted my visit unnecessarily. At the start, I was placed in a very small room with another staff member working on a computer just a foot away from me--it was cramped and uncomfortable. They also forgot to sanitize the second piece of equipment, so I had to wipe it down myself with an alcohol pad. During the eye exam, the doctor came off more like a test proctor than a healthcare professional. She said things like "I don't need to know if it's blurry, just tell me the letter," and "the correct answer should be..."--which made me feel judged rather than cared for. Isn't the point to understand how I see, not what the "right" answer is? I had also signed up for a contact lens fitting, but the doctor only put in one lens and abruptly left to help another patient without explaining anything. I was left sitting there confused and unsure of what to do next--with one contact in. The staff assisting with dilation was also impatient. After applying the first drop, my eye was stinging and hard to keep open, yet he kept repeating "open your eye" in a way that made me feel rushed and pressured. After dilation, I was even asked to wait outside in my car or walk to the entrance seat without guidance--which was very unexpected and felt dismissive, as I had a severe near sight and can barely walk alone. Overall, while the doctor seemed competent, the experience felt rushed, disorganized, and lacking in basic patient care and communication. Definitely not the kind of environment I'd want to return to. read more

I have been a customer for at least ten years, but in the last year I have had 2 eye emergencies and this office did not accommodate me. I will be using another Optometric group that did accommodate me after hearing my very concerning symptoms despite not being a regular customer. read more

Second time back at Eye City Optometry and the second time I was seen by O.D. Kha and so long as my insurance covers my visits, there will be a third time! She is an excellent communicator and does a great job explaining what all the different readings and measurements mean in relation to my eye sight and even relates it back to the physical aspect of the eye itself which further helps with the understanding. Her soothing demeanor definitely helps to create a welcoming atmosphere. The other staff were also very kind and helpful from the first lady (sorry I did not get names), who did the initial check-in to the person at reception who helped me pick out frames. As I said, I will definitely be back here for my next check up. It takes me about 30 minutes to drive over but the experience for me is definitely worth it. read more

Eye City service has gone down hill. I was a patient for more than 10 years. When you are no longer her patient, she doesn't even acknowledge you. Completely unprofessional. Did not make a mistake going to another practice. read more

Retinal scan SCAM I went in for a routine eye exam and to get a prescription for glasses. With my insurance, my eye exams have always been $10, but at this particular place it was $49. They had charged additional of $39 for a "retinal scan". I thought it was part of their exam there as she didn't say /ask if I wanted one. I feel ripped off after having searched that retinal scans are not a routine part of eye exams and they didn't ask for my consent on if I wanted to get the retinal scan done. Avoid this place at all costs!!! read more

Still waiting for Dr. Kha to provide a referral, two weeks after my visit, because she is reportedly 'too busy.' In my opinion, this is unprofessional and highly frustrating. Making patients wait this long for a referral is unacceptable. If time management is an issue, perhaps she should consider accepting fewer patients. read more

One of the most disappointing offices I've been to. Overpriced, Staff and optometrist were dismissive, rude, and pretentious. Many friends and family have said the same about this office. Getting a referral or documentation? Forget it, the doctor is too busy. Want to get new frames? Way more expensive at this office. Always trying to sell products people don't need and degrading patients. read more

Although the wait time was a bit long, I feel it was definitely worth it. Dr kha examined my eyes very thoroughly and explained a lot of medical knowledge about eye health. I've seen several ophthalmologists before, but none were as attentive. Highly recommended. read more

Terrible and unfriendly services!! irresponsible and overbooked doctor and staff!! Overpriced and messy!! Don't purchase ortho-k lens and glasses here!! Don't take eye exams here!! Lost my money and wasted my time!! read more

As a new patient, this was the worst experience I've had at a doctor's office. Dr. Kya was dismissive and rude, lacking basic 'bedside' manners. For example, when I mentioned my vision was "blurry," she cut me off, saying, "I don't want to hear that--just tell me if you can read the letters or not." Tests were conducted by Dr. Kya's staff without clear explanation, and she used medical jargon without empathy. I will not be returning. read more

I had to say that after a follow up visit the Dr. Kha, I want to modify my review, she took her time to explain the various options that I have to help me make better choices. I am impressed by her knowledge and the sympathy she has for her patients, of course in speaking specifically about me. I do have to admit that their scheduling process can be a little challenging because it does require a phone or text confirmation and the options available in their scheduling are a bit limited. However rest assure that you can always contact them over the phone to confirm your appointment and they can register the proper application time and date. I encourage anyone with glasses needs to visit this this place as they will be very well taken care of. Thank you Dr. Kha read more

Eye City Optometry - Business entry - Optometrists Near Me - Mountain View, California

Staff are not organized, and waiting is too long for assistance. They made mistakes on my Kate spade glasses. I definitely will change to another Optometrist due to the lack of staff support not good customer service. read more

A fair price, replaced and covered frames that broke. Helped me replace lost nose piece at no cost. I'm confused on the negative reviews.... these folks are great and I have been going to them for about 2 years. read more

Went here for an eye exam thinking, like every other optometrist I've ever been to in my 4 decades of life, that they would provide an eye glasses prescription that would last for 2 years. THEIR EYE GLASSES PRESCRIPTIONS LAST ONLY FOR 1 YEAR! So you're basically paying for half of what you would get anywhere else. Do not go here! read more

It was a terrible experience; the examiner seemed completely unprofessional, almost like a new graduate.

Warning: Stay Away from this Worst Optometry!! - I purchased lenses from Dr. Kha, which caused me a lot of additional vision problems that badly affect my work/routine. When I went for a follow-up to address these issues, Dr. Kha did not solve the problem and rushed to see the next patient. It was clear she was overbooked and had no time for proper aftercare, - Though i paid way above average fee for her service (the optometry sells products with very expensive price), Dr. Kha attends to multiple patients simultaneously, making it impossible for her to provide responsible and thorough service to anyone. A 15-minute appointment can easily turned into a 1-hour ordeal due to unnecessary waiting. - Moreover, the front dest staff was extremely chaotic. they are extremely impatient in providing crucial instructions. Their staff are careless: they scheduled me a pick-up appointment for products that hadn't even arrived, resulting me in a wasted trip. When I raised the issue, the staff blamed another receptionist for not checking properly and refused to take responsibility. The staff took an excessive amount of time to figure out my order while leaving two other customers waiting for over 30 minutes. - I am still waiting for updates from the optometry till today. read more

Horrible experience. Rudest Dr. ever. Mysteriously sends me an appointment reminder 3yrs later that I mistook was from my new Dr.. Second appointment was even worse and they gave me a junk rx for contacts that aren't even manufactured anymore. read more

The worst in every aspect. Very frustrating experience with doctor and staff. Too many other options available.

Both my wife and I have been constant customers of this place for many years (probably since they opened). I was looking for a place that's not pushy with the sales, and they're definitely not pushy. The optometrist service is basically how I would like it to be (very professional, and if willing to provide all the nerdy details I might ask about - and I do ask about because of my background). I think we probably ordered more than 10 pairs of glasses from here. Make sure to get an appointment when going in. They're quite busy. The only negative about this place is parking, which can be an issue during rush hour since so many people are in the area to shop at 99 Ranch. read more

Hoang is very helpful in addressing my eyeglass needs. I've enjoyed working with him. However, I am very disappointed in the service provided by Dr. Kha and an other man (I don't know his name) at this office. In general, they were rude, very abrupt and condescending. Their work is done in a hurried fashion, without any personal attention, or sense of interest in helping the patient - a purely functional job for them When I received my glasses, there were fingermarks all over. And they would not provide me with a glasses case. read more

First timer, found this place via VSP's provider lookup. Long story short? Wish I had gone somewhere else. Came in for an appointment looking to get a new prescription for my glasses. I was greeted at the front by the receptionist and another woman who seemed to be the office manager, who was wearing an expensive dress and high heels. The receptionist checked me in and gave me a clipboard with papers to sign. When I finished signing, I went to turn it in to the receptionist but the office manager came out from the back and took it from me instead and let me know I'd be seen soon. All fine & good. I did have some questions about insurance since I'm dual covered under my employer plan as well as my dad's plan. The office manager was still around, so I got her attention and asked her how my insurance coverage would work. She answered, but when I asked a follow up question she cut me off and said "if you have questions now you're going to have to reschedule your appointment. I have other patients today and if you're not ready to be seen then come back another time." Uhhh... I had been there for 5 minutes and the optometrist wasn't even ready to see me yet so I didn't get why she would give me so much sass about asking questions while waiting. So I told her no, that's fine, I was planning to see the optometrist so I'll keep my appointment thanks. "Great," she said, then grabbed my clipboard and motioned for me to follow her back. Cool, I thought, the optometrist must be ready to see me. She then asked if I was wearing contacts, which I was, and told me to take them out. So I did, and having nowhere to put them (I wasn't offered a contact lens case nor saline), just put them in the trash thinking I'd get a spare to wear on the way out, just like I have been provided at other optometrists' offices before. The manager led me into an exam room and instructed me to sit in the chair. Then she started to.... move the instruments into my face and look into my eyes. Yeah, the woman in the $1000 dress and high heeled pumps was the optometrist. There was zero indication that the person I'd been speaking to was the actual doctor. She never introduced herself, wasn't wearing her lab coat, and was doing front desk administrative stuff alongside her staff. The exam was standard, though she did comment that if she'd seen me when I was 10 years old she would have had me wear hard contacts and something or other, but that it was too late now. Like, thanks! She announced my new prescription and put all the instruments away and led me back out front, dropping me off with the optician who fitted my glasses frames. After everything was done and squared away, I asked for my spare pair of contacts to wear out since they'd let me discard the pair I'd worn in. The receptionist told me that they couldn't give me a pair of contacts because of "liability issues". Uhhh... how was I supposed to drive home if I couldn't see two feet in front of my face??? The receptionist let me know that they had saline and contact lens cases in the back. I argued back because not once was I informed nor offered any case or saline. I would have been totally fine wearing the pair I'd worn in, but wasn't informed there was a way for me to do that. Other optometrists would either 1) give me a case and saline upfront or 2) give me spare pair to wear out. Since the office manager/optometrist hadn't offered #1, I assumed this office operated with option #2. Turns out, it was neither. Plus, I was a new customer so how was I supposed to know that they had cases and saline in the back if they didn't offer it to me?? Terrible terrible. After much back and forth with the receptionist, who seemed to be unable to think outside the box and even asked if I wanted to wear my glasses home when the whole point was that they were going to keep the glasses to update the lenses, the optometrist came back out and gave me a pair of contacts probably so that I would leave. But come on, there was no way I was leaving there without being able to see; how would I drive home??? TL;DR: Optometrist with terrible bedside manners gave me, a first timer, terrible service and almost sent me driving home without being able to see. read more

**BEST OPTOMETRY EXPERIENCE IN SILICON VALLEY** ALL PROS: *Fantastic eye wear selections (Prada, Dior, Fendi, Gucci, etc.) *Friendly staff and exceptional customer service *State of the Art equipment *Efficient and quick service (my annual exam took 30 min tops) *Clean and new space *Walk-Ins accepted Loved my experience here. Dr. Kha assisted me with my Prada geek frames (which I absolutely adored). She knew her fashion and I appreciated that. If you are looking for an awesome optometrist in Silicon Valley, look no further. HIGHLY RECOMMEND. read more

Eye City Optometry - my geek frames! - Optometrists Near Me - Mountain View, California

Made an appointment for a routine eye glasses exam and arrived on time. I had to wait for 40(!) minutes to the dr. When I finally met her she didn't even apologise and was snippy when I texted my next appointment to let them know I am late. Pretty rude and disrespectful. I should have read the reviews before I went. read more

If there's an option for 0 star, I would just give Eye City 0 star only. Every other year my husband went there for an eye exam, bought two pairs of brand name frames and glasses for those two frames, he spent at least $2000+. What a rip off! Dr. Kha is not professional and is very rude to her employees and her customers. She doesn't even wear a doctor gown while working, just wear tight and short dresses, really unprofessional. My husband got VSP insurance and believe me, Eye city OVERCHARGE everything, especially the frames and lenses even after the VSP discount. She bragged how good her lenses are because she orders from New York?! The doctor is just another money hungry one, she just wants to get as much money as she can from her customers. If you have no where to spend your money, her place is the best one to go! read more

This office has not planned well for covid. Weekends are particularly bad. I booked an appointment as is required and I spent a lot of time waiting to be helped. I felt like the waiting room was way too crowded for how small the space was. I was confused why an appointment was required for safety purposes and they appeared to be overbooked (and unorganized). Compared to Warby Parker and Costco, this place doesn't have the same level of safe operations (or friendly). Covid aside, the doctor is very knowledgeable and professional but I think could have improved bedside manner. Also, I found the helpfulness and approachability of the staff varies. With some of the staff aware you are waiting around but not offering any help. read more

The glass frame quality is poor. The repair service attitude is not kind. I bought one pair of glass two months ago. One len fell out of the glass frame several days ago. I went for repairmen and they charged me five dollars for the screw. I expressed that I have higher expectation to this pair of glass as it is not cheap. The repair man told me "you are responsible for this because you chose the frame". I am very displeased and angry. I will never recommend this optometry to any friend read more

Stopped in because I accidentally bent my glasses and the lens is falling out. 1) we only adjust glasses by appointment 2) we don't fix glasses. Not helpful!!!! read more

This is one of those special businesses which is always a great experience. I just took my wife there for the first time to get contact lenses as she was leaving on a long trip. Dr. Kha fit her in and even stayed 3 hours after closing to help us. read more

Eye exam was great. (5 stars) Glasses: A nylon string holding the lens broke in less than one year. I've been wearing glasses for 30+ years and this has never happened to me. For this reason I doubt the quality of the workmanship. The fix was not free although the charge was small. read more

Dr. Kha is very professional and courteous and provides helpful advice. The contacts lens prescriptions I've received have always been high quality. I also like that they are generally quick turnarounds for new appointments. Two nits. There wait times once you wrap up your appointment can be quite long and sometimes the staff doesn't know all the details about the merchandise as they should. But overall I recommend them for their eyecare needs. read more

I bought a pair of glasses at this location and the are Italian frame they are so so bad they keep breaking I got them in February and now is October they have break 3 times is very irritating keep dealing with them and on top of that the people there always said that they can replace them for something else Iam stuck with them they just keep breaking is bad I don't give any good reviews about this place sorry I wish I would have gone somewhere else and they where like $1,200 is often read more

I had a pleasant appointment with Dr. Kha. She was friendly and helpful. However, with respect to everything else, I feel like the office Is just trying to get any money that they can out of you. I was not given my prescription after the appointment and had to call back to request it. I presume they didn't want my buying glasses elsewhere. When I came to get my glasses, an older man (Yousif, I believe) started jotting down additions that my insurance didn't cover. I requested that I only get what my insurance covers, but he claimed they had to use some special material and charged me $30 over my co-pay. I ended up agreeing, not understanding what this material was but looking into it later, realized I should have just said no. The same thing happened with a family member. She came in and someone started doing exams on her eyes that didn't end up being covered by our insurance. She got charged for it not really knowing what had happened. Then when she went to look at glasses, she took a photo of a pair to send to her family and get advise. Someone from the office claimed it was a violation of privacy...here I presume they didn't want us to find a cheaper version of the same pair online. To Eye City - I understand you are trying to make money, but to some extent, your interest should be the same as the patient. It becomes very obvious when you're doing extra procedures not covered by insurance or adding on unnecessary features to glasses without explaining them to the customer. Taking advantage of patients who don't do eye exams often and are not familiar with cost of care is wrong. My/ my family's experience here left a bad taste in my mouth. read more

I had been putting off getting my eyes check for months and finally when I had the time, I looked up a few optometry's and this was the only one that had next day appointments. I loved that I could fill in all the required forms online way ahead of my appointment and not deal with it during my actual appointment time. I went on a weekday afternoon and it was not crowded. Dr Kha was super nice. I didn't actually need any glasses and had very minimum power and she was kind enough to let me know that; as opposed to others who would have just made me buy glasses anyway. Will definitely recommend her. read more

Wonderful staff, love Dr. Kha, overall did a great job adapting to COVID safety protocols. Second year going here and don't plan to change my provider any time soon :) read more

Picked up my new glasses and contacts recently. The doc was very helpful in explaining my insurance coverage and how to best use it to get what I needed. The eye exam went smoothly and I was surprised by the new equipment-no more dreaded puff of air test for glaucoma (?), it's just a blue light now. Anyway, this place is $$$ only if you go for the high end designer frames and all the upgrades on the lens. If you have coverage, they're very helpful with showing you the frames that would be entirely covered by your insurance (which are unsurprisingly, plain or ugly). The assistants were very helpful in giving me advice on what frames would look flattering and didn't rush me at all as I sent off pictures to my less than enthusiastic husband to vote on. Since I started wearing glasses, they have all been from Costco so I decided to somewhat splurge and get nice frames. I'm very happy with my maroon/red Valentino frames with no glare lens. I can see clearly now! Adjustments on the day I went to pick up the frames took only a few minutes. The store has a lot of choices at all price points. read more

I don't write negative posts but, I am so disappointed with their lack of happy customer understanding. Basically their communication is hostile. On the phone, the lady interrupted my speak. After my appointment they were helpful only with the decisions that they make money. Other than that they were just not willing to be helpful with the options about frame. read more