This small shop has the nicest most helpful staff that I've ever run into in my 25 years of wearing…read moreglasses. The small shop is packed with a fantastic selection of glasses and eyeglasses. Of course they also do eye exams and contact lenses as well with an active lifestyle and two toddlers. I have mishaps with my glasses frequently and they always work hard to see if they can warranty my lenses or frames or both when they break. I even had a situation in which my frames broke and were discontinued so I thought my relatively new lenses would be useless, but they were able to find another set of frames that match the specs exactly. If you want a great eye exam from a friendly doctor, call and ask for Dr. Bahn. If you already have a prescription, I need help finding glasses and ask for Wendy.

The optometrist seems good. But they have a very poor selection of frames. Heavily marked-up…read moreprices. Be careful while selecting your frame, as some of them are quite old and possibly used..

Been going here for about a decade now , everything has been so good here ! Staff is always…read morefriendly , help explain everything. They went above to get a pair of my frames fixed , in it was done in a day . Highly recommend!

Let's face it - check ups and especially eye check ups are kind of a hassle - but most of us do it…read morebecause we need that prescription updated to get contacts and glasses but also.. we can't f around with our eye health. Everyone in here from the reception staff to the doctors are always super friendly and helpful. I recently switched my eye doctor to Dr. Salsabilian and she is soooo amazing and so pretty! She cares about her patients and if the staff is also a fan of the doctor / that says a lot. I have optical health included in my Kaiser plan but I come here to get my annual exam because I love it here -- it's also 3 min from my house - yes that helps but even if it was far- I'd drive there to see the smiling faces! Shoutout to the kababayans in the front desk. Love them so much.

I met with Dr. Avni Shah and had the best eye appointment of my life!…read more Dr. Avni Shah - Very personable yet professional. Highly knowledgable and patient. Explained all of the options without ANY sales pressure whatsoever (greatly increasing the likelihood I will return and buy with them in the future) Facilities - In a Target, sure, but seemed just as nice as any of the places I've gone, including in Palo Alto. Sure, there's a lack of windows, but since this place is so well-run you don't spend a lot of time in the waiting room and instead in the actual exam area Equipment - THE BEST! I went with the drops-free option and it made the entire experience totally comfortable. I used to dread seeing the eye doc, now I have zero excuse to not go regularly like I once did =)

I showed up early and they got me checked in right away. The front staff worked smoothly and even…read moreasked if I needed help with anything. The waiting area was simple but clean. I didn't have to sit there long before being called back.

Dr Folkers may very well have saved my vision in the left eye. After noticing an issue one…read moreafternoon, I called my HMO. After a Q&A session with the advice nurse, I was told to "wait for a callback to setup an appointment". Who knows when that appt might have happened. I wasn't satisfied so I texted Dr Folkers who called back right away. After a Q&A where I answered exactly the same things as I had with the advice nurse, Dr Folkers told me to head straight to my HMO Ophthalmology office and tell them I may have a detached retina. I was seen, and sent same day to a Retina Specialist. Once it was confirmed, I Did have a torn retina, Everyone got on the same page regarding the level of urgency, and surgery was scheduled for the next day. My HMO came through with a successful surgery and post care, but who knows what would've happened if I had waited 3, 5, or 7 days for an appointment. Thanks, Dr. Dave!

Dr. Folker is very talkative, funny, and friendly. However, if you are considering to get contact…read morelenses, he's not your optometrist. He's geared more towards prescribing and selling glasses. He'll lean you towards his products and I have no problem with that since that's the business he's in. I do feel that he leaned me a little too hard towards glasses more so as contact lenses are not as much of a money maker for him from my benefits allowance standpoint. He's friendly when he's marketing his products and doesn't come off as a hard sell, but I think there is a bit of ulterior motive (not necessarily deceitful) from him to scoot you towards glasses. So much so that he will transition you from the exam room to his showroom seamlessly. :) One extra tip. Have them contact the insurance for a pre-estimate of your exam and glasses/prescription(s) before you commit so you won't get sticker shock. All too often, we skip this step only to find out at checkout that our out-of-pocket is way more than we expected. By the time he adds in all the different coatings for your prescription, to try to max out your benefits allowance, you might not realize that you've gone way over your covered benefits. Don't assume they know what the final cost will be since they don't often check ahead and as a result you will get stuck with the difference. Suggestion to the practice, if you're reading this. Be transparent about the cost of things and how much is actually covered UP FRONT so your clients can make an informed decision. Even if you don't know the cost at the time, offer to make an inquiry with the insurance before providing the clients with a quote. This due diligence, honesty and integrity will net you many more return clients. I'm sorry to say that I won't be one of them.

All the staff is attentive and responsive to ones needs. They are true professionals…read more Kudos.

If this office charged themselves a late fee for running behind, they would probably go out of…read morebusiness. I have been coming here for two years, and they are never on time. Every visit it is the same: check in, sit down, and get told "just a few more minutes." It is never just a few minutes, and no one can ever give an accurate wait time. Meanwhile, they have no problem charging patients a late fee if you are behind. The front desk also seems completely unsure about insurance and pricing. Simple questions turn into hesitation, checking with multiple people, and inconsistent answers. It does not inspire much confidence when they do not even seem to know what things cost. Last year they ordered contacts for me and told me to come back in a week. When I called to check, they had completely forgotten to order them. No apology, just more waiting. After two years, this is clearly just how they operate. Always late, poor communication, and disorganized. If you value your time or expect basic competence, this probably is not the place. The only good thing about this place is Dr.Huang, who is a skilled optometrist.

Incredibly kind staff, they fixed my nose pads on the spot after they had broken off, and genuinely…read morewanted to help. Thanks so much!

Friendly and professional staff. Accurately measured distances for progressive lenses in one shot…read more Glasses were ready and perfect within 3 weeks. And it was fairly inexpensive!

I've seen Dr. Trinh and her team twice now for my annual exams and prescription updates, and I love…read morecoming here! The whole team is extremely friendly, welcoming, and always takes the time to ask if I have any specific questions or concerns about my eye health. On top of providing thorough exams with up-to-date technology, they're just wonderful to chat with during the visit. They were also incredibly helpful in looking up my insurance benefits and recommending options that best fit my needs. Highly recommend!

This place is the best, have been coming here for years,my husband and I.The office is very clean…read moreand they have the lastest equipment to check you eyes health.Dr Holbert always explains everything perfectly. Went to eye insitute at stanford one and only time.waited 90 minutes as they always overbook, then the person who examined my eyes never updated my record to tell me about scarring in my eye, which Dr holbert did.Thank goodness benign but still not right.The staff are all very well informed and so polite.A huge assortment of glasses including designer.Sometimes parking gets a little busy, but you can park on side or come early.They do have other offices but this is my fav.as we love the whole team.

I have gone to this place for many years and refer my friends here…read more Doctor is nice and professional. Fashionable selection of glasses. Modern equipment for checking your vision, from what I can tell. Eye Puff, Peripheral Vision Test, Camera to take a picture of your eyeball.

I have used this place for vison tests in the past. It used to be good, but a recent visit showed…read morethe precipitous fall in its quality and ethics. Due to greed they are carrying out fraudulent practices. I am writing this review so that future patients do not waste their money on un-necessary procedures. The truth of this business is that they are making money by fooling the public. Below is the full story. If they say retinal test is part of their basic eye exams do not fall for it. Recently, I got an appointment for a vision test. In previous years a routine eye exam used to be $10 copay with my insurance (VSP). I have never selected the extra retinal screening test (not covered by VSP). This time the appointment email said "Glasses Eye Exam with Retinal Screening: With your vision plan: $49 copay with retinal photos." I emailed back asking the fee for eye exam without retinal photos. Reply said "Your routine eye exam is a $10 copay. Retinal photos are $39 copay." So, I thought I can do the routine eye exam for $10 copay. By combining the 2 fees they try to trick you as if both tests are necessary. On the day of the appointment I told the person (white female) at the front desk that I need just a routine eye exam. She told me I cannot get just an eye exam with $10 co-pay. I told her I have done so in the past. She says it was by "courtesy". She was not employed there in my previous visits. So, she was just making up stories and was "trained" by the optometrist to handle un-comfortable questions in this way. I also showed my email in which I had received a reply from the place saying basic eye exam has a co-pay of $10. Still, she said I can get an eye test only if I combine it with retinal screening which cost extra $39 co-pay. She told me to go to another place if I want just eye exam (without retinal screening). I said I want to talk to the optometrist. She said the optometrist is busy, which seemed like a lie. The optometrist had come in to the facility through the door around my appointment time. So, she cannot be busy with something else. Basically, she was preventing me by all means from meeting and talking to the optometrist to discuss about the test option. She was very rude (probably racist too) and threatened me saying she will call the cops. Then I told her to cancel the appointments and left. A few minutes later I called the place and said I want to talk to the optometrist. She said the optometrist is busy. I said I want to leave a recorded message, but she did not allow that either. It seems like if patients talk directly with the optometrist and are provided false information this could probably affect her optometry license. Later that week, I called my insurance provider and they told me that retinal screening is an extra service and is not mandatory. That is why they do not cover it. Instead, there is a free alternative of dilating the pupil to check the retina. This place is misleading people and charge extra for something that is not a mandatory test. I think the reason the front desk person was not letting me talk to the optometrist is, either she was lying about the need for the extra screening, or it is their official policy of making people pay for retinal screening. A few days later I emailed the place asking the optometrist to call me to know whether they have an official policy of making people pay for un-necessary tests. The optometrist did not call and instead emailed me back trying to ignore the real issue and tells me "It is clear that we are not a good fit for your visual needs and will not be able to schedule for an exam." and "We kindly request no further correspondence at our office." Apparently, until 2022 I was a perfect fit. Once I questioned her unethical practice she found me unfit for her services. I replied back to the email mentioning the real issues - the front desk white female providing wrong information, mistreating me and preventing me from talking to the optometrist to discuss my concerns. I also asked: Is a basic eye exam (without retinal screening) offered in this place? I did not get a reply. This business has been charging extra fee for un-necessary tests from many other patients by not giving an option of just a basic eye exam. I am considering reporting this business to the Santa Clara County District Attorney's consumer fraud office. Others should do as well. If you do not agree with their trick they will mistreat you and threaten you with arrest. A past Google review says "They force you pay co-pay for retinal scan". The optometrist's response was that she wants to provide "modernized" exams. Well, that should be a customer's choice whether to get retinal screening. Or do free test of dilating the pupil. In response to my review she questions my credibility says it is not in my real name. Well, one can always use a nick name. She cannot hide her lies and un-ethical behavior by such an excuse. Recent reviews of this place are mostly negative.

My family and I went to see Dr. Kosakura for eye exams and new prescriptions for both contacts and…read moreglasses. He was extremely friendly and caring with us. He provided a detail examination for with of us and explained each procedure with helpful recommendations on our eye care. For me, he did a diabetic eye exam and dilated my eyes to make sure I didn't have any issues from diabetes. He also photographed my eye vessels to make sure things were in order. Luckily, everything was fine. My family and I walked out of there with new contact lenses, glasses and an optometrist that we can trust and will be back to see on a yearly basis. I highly recommend Dr. Kosakura.

Very competent and helpful staff. Good selection of frames…read more Dr. Ko Sakura was very professional and very thorough in his exam.