Insanely priced. My $300 Ray Bans lens broke while in the case within a month of purchase

Let me start this with I was in Cabo San Lucas at the mall on the Marina when I purchased my Parada sunglasses. Not at the Sunrise Location.... I will however never purchase anything from Sunglass Hut anywhere. While in Cabo two weeks ago, I was with friends who wanted to go into the Luxury mall and get some new sunglasses. Sounded like fun, so I went in with them and purchased a pair of Ray Bans and a pair of Parada sunglasses. I had the sales clerk wrap up the Parada glasses and I wore the Ray Bans while I was in Cabo. I am now home and I decided to wear my Parada glasses. Low an behold, the left lens is scratched. Ugh, I called the store in Fairfield who carries Parada and a very rude girl told me to call the 800 number. I was on hold for 40 minutes and hung up..... I went on line to the chat assistance and the woman that responded told me: "Kristina R: I am very sorry that happened, however, scratches are not covered under warranty. If the glasses were scratched when you purchased them, the store would be responsible for replacement." Kinda hard to do when I bought them in CABO SAN LUCAS MEXICO and I live in Sacramento California! I called the store in Mexico, well my Spanish is vacation quality and their English is just about as good. Needless to say I now have an expensive pair of sunglasses with a scratched lens. I would have expected a little more assistance especially since I bought them out of the country regarding the scratch. I did not know they sold the display pieces and would have also thought when the sales person wiped and cleaned the glasses she would have said something about the scratch or got me a different pair that was not scratched. With all this in mind, I will NEVER purchase anything from Sunglass Hut and urge the reader to purchase with extreme caution as they do not stand behind their product and the consumer. I was told I can purchase a lens and have it replaced. Um why would I pay more to fix something I didn't do? No thank you, I am done with your business. read more

Alex sold me a display that had a scratch was told I could buy and take them and get a replacement when the new ones came in but that wasn't the case ..I couldn't get the replacement because they had the scratch read more

If I can do no star, or half a star, I would! My boyfriend and I went to the Sunglass Hut store in Pearlridge shopping mall, Aiea, Hawaii today. My boyfriend was looking for some clip ons and I kind of knew this type of store doesn't carry those, but we thought why not just come in and check it out. The store was empty, except one sales associate who was extremely rude and condescending. She looked at us walking in without any greetings, staring straight to my face with such unwelcoming stare. My boyfriend asked if the store carry clip-ons, she snapped at him" No! Never have!" then looked at us like if that is all we could afford, then why came in the store; (yes, a look can say a lot!) and she went back to shoveling some sort of papers behind the counter. She did not even bother to ask if we wanted to look around for other men sunglasses. We did intend to find a pair of men sunglasses but why spend money there! My face was probably showing such shock and disgust toward her attitude, she caught that (Good!) so after we left, she slammed the door and locked it behind us! Not closing time but whatever! I told my BF to buy somewhere else. This is the kind of stores I will definitely not doing any business with. I wanted to tell her she's working for the brand, she's not the brand so do not act all snobbish and foolish but hey, why bother! Don't shop there, it's terrible! read more

OK, so this place is way out of my price range. My style is more $10 sunglasses from Claire's, not $100 sunglasses from Oakley. But this review is all about the exceptional customer service my husband and I received. After entering Sunrise Mall on a sprinkling Sunday evening, my husband naturally went to wipe the raindrops from his glasses. The screw to one lens popped off and rolled to who-knows-where on the mall floor. Without that screw, his lens wouldn't stay in and he couldn't drive us home. (I am lame and don't know how to drive our stick-shift truck.) Enter the dude working at Sunglass Hut, our hero. He spent a generous amount of his time trying screw after screw to repair the glasses, while making friendly chit chat and generally being an awesome guy. He also seemed to know his products well when assisting other customers. I highly recommend this place just on the customer service alone. read more

I was here today looking at sunglasses as I need a new pair. Most impressive to me was the high level of friendly customer service at this location. They went above and beyond to assist me, offer suggestions, & and they were very knowledgable about the lines of sunglasses. I highly recommend this store. read more

I would totally give them zero stars if I could. Staff was rude and John suggested I go to Macy's, across the mall. Yes, thank you for the suggestion. Sunglass Hut USED to be my favorite spot to get sunglasses but now totally discouraged. Will definitely take my business elsewhere. read more

Today I went to Sunglass Hut and had the most amazing experience! Ramy helped us and he knew everything about the glasses he's selling. He was extremely professional and was able to give us details about every pair of sunglasses we looked at. The store was clean and they were following all the covid regulations. We ended up purchasing 3 pairs of glasses. Ramy informed us about the great sales that we're going on and he was an amazing salesman. We will be going back to get more. 10/10 experience! read more

Only one store with quality sunglasses! Very friendly consultants. Every time I return there to bug another pair of glasses.

Came by tonight to get my Raybans repaired because after two years of wear and tear an arm broke. The blonde lady who repaired them for me has great customer service skills. She made my daughter and I feel very welcome. She even cleaned my sun glasses for me after she was done repairing them. I would highly suggest this sunglasses hut to anyone. read more

Went there today the lady working is rude. Didn't offer to help. She stood behind the register the whole time staring off in space. Not friendly at all . Won't return to this store. read more

It was a very disappointing experience. Definitely a bummer they didn't have the glasses we wanted (Arnette Rage XL) - nor have they had them the passed 6 months online or in store... We were told to check back in a couple weeks to have them shipped from Redding, but they can't do it now because of the cycle count of inventory... um ok.... still without my sunglasses and missed out on the promo code of 50% off. You've most likely lost a $100 + sale because of your lack of inventory... not very smart as a business... However, I will not fault the guy working there because he was very friendly and was very knowledgeable about his product. read more

Terrible service. I bought my sun glasses here and they gave me a giant case for them. A week later I came back wondering if I can get a smaller case and they said they couldn't give it to me. I work for an eyewear company and I know that normally it's not an issue read more

This review is for the Sunglass Hut inside of the Macy's. I have been buying sunglasses from Sunglass Hut since 2005. I have never had any issues with Sunglass Hut before. I travel for a living and have very sensitive eyes. Whether it be in a car, boat or plane, I always have a pair of sunglasses on. So you can say I have had my fair share of experiences with Sunglass Hut. I came into the store looking for a specific pair of Raybans. I was not greeted upon arrival, was scanned up and down by the blonde girl that was working there. Her name is Alena. She went back to her laptop after looking at me and did not ask if I needed any help. I tried opening the cases but they were all locked. I suppose she heard me trying to open the drawers and told me to be careful not to touch the glass because she just cleaned them. She told me she did not have the pair I was looking for without even checking the back. I asked if she could order it for me and was told to order it at home because she was busy. Busy with what?! The store had no customers! Because of this experience I will not be buying my sunglasses from Sunglass Hut anymore. I will take my money to Nordstrom. I may not be able to use any discounts there like I did at Macy's, but I have never been treated and know I will never be treated like that there! DO NOT WASTE YOUR TIME AT THIS LOCATION!!! CUSTOMER SERVICE IS NONEXISTENT HERE! Sunglass Hut needs to teach their employees what customer service is!! read more