Glenn did his job very well and deserves accolades from his supervisors very friendly and our time…read morewas not wasted.

I am so glad that I came to this Lens Crafters after a less than stellar experience at the Folsom…read morestore. I found the pair of glasses that I was looking for, but alas I have a huge and awkward shaped head. I went back twice to have the glasses adjusted and each time I was greeted with the kindest employees from the front desk to Lynn who was the last employee to assist me in adjusting my glasses. Lynn was extremely professional, kind and non-judgmental. She was so patient with me and her attitude really stood out. To have someone so kind meant a great deal, especially when I was so insecure about the glasses fitting right. Her adjustments did the trick and I am one happy customer. I will be very happy to send friends and family to Lens Crafters.

Really disappointed that they have hardly any clothing at this location. They have plenty of…read moreglasses selection but I was in last weekend to get my dad a golf fit and they had literally two options. Last year the store was full of clothing so it was super disappointing. Ended up going across the way to Tommy Bahama instead.

Melissa was beyond helpful. She went out of her way to show me a ton of frames for prescription…read more She went the extra mile to make sure I was taken care of. Great employee with phenomenal customer service.

They are all the absolute BEST! Everyone is so friendly and helpful, (and PATIENT) when it comes…read moreto making sure you get exactly what you want and at the best price :) Mimi checked me in and did the beginning part of my eye exam and she is an absolute doll! Makes you feel like your old friends and as comfortable as you can be during an eye exam lol! The gentleman who did my eye exam (I'm sorry I didn't get his name) was super cool too and took the time to answer the million questions I had about what it actually means to have astigmatism (cuz I needed to know and no one ever told me lol)...Greg finished the job and was super helpful and patient as I tried on every pair of frames in the store and even helped me gather others in for a poll so I could make my final decision. Can't wait to go pick up my new specks when they are ready! I can't recommend them enough-and no one ever believes me but I'm telling you-the quality and the price is much better than Costco! (Ya I said it...) Thank you all!

Wow! Didn't think getting my eye glasses prescription could be so easy. Woman working the front was…read moreone of the nicest and most pleasant person I've dealt with from a business! Wish I got her name. She deserves the credit!! Eye doctor was also super nice, not intimidating and made me feel so comfortable. He was thorough and quick! Won't go anywhere else. $69 for my eye exam. Didn't pressure me to buy glasses in store. Purchased them online because I needed them sooner than here could provide. A+ HIGHLY RECOMMEND

After more than 20 years of dealing with glaucoma and seeing multiple eye doctors, I can honestly…read moresay that Eagle Eye Care has been one of the most impressive medical offices I have ever visited. In the past, I have experienced long waits, been forgotten in waiting rooms for hours, and even struggled for weeks to get important glaucoma eye-drop refills. Recently, my longtime eye doctor stopped accepting my insurance, and when I suddenly developed an urgent vision problem, I found myself without an eye doctor at all. My wife called Eagle Eye Care, and they got me in the very next day for an emergency appointment. They accepted my insurance, saw me promptly, and treated me with professionalism, kindness, and genuine concern from the moment I walked through the door. Everyone in the office was outstanding. The front-office staff was friendly and efficient, Nirav was professional and helpful, and Dr. Rock... "ROCKS!" She was thorough, knowledgeable, and took the time to address my concerns. The entire team worked together seamlessly, and I left feeling confident that I was receiving excellent care. In just one visit, Eagle Eye Care earned my trust. I was so impressed that I immediately decided I wanted them to be my eye-care providers going forward. If you are looking for an eye doctor who values patients, respects your time, and provides exceptional care, I highly recommend Eagle Eye Care. Thank you to Dr. Rock, Nirav, and the entire staff. Randall G.

I'm very disappointed with Eagle eye vision, after having been them for almost 10 years. Attempted…read moreto get my grandson in for a very critical eye exam (was seen at the school in May and told he needed glasses) we immediately called my trustworthy eye docs... was given an appointment for 4 weeks out. Didn't like how long but ok. (Told them at the time I was paying for this appointment ). My daughter in law was contacted a couple weeks later with a cancellation, so it was rescheduled (another month away). Cancelled again by the office, another cancellation, rescheduled another month away. Now today (the day of the appt) and arrived early and told that they CANCELLED it AGAIN! Reason? Because they called my son a few times asking about insurance. My son is IN ACTIVE MILITARY!! So instead of leaving the appt, they canceled it despite being told over and over again that this was critical to get this sorted out before my grandson started school (which is tomorrow). I'm furious, and will be taking it business elsewhere for me and my husband. Btw- I was given another appointment date for my grandson... you guessed it a month from now. I'm hoping to find somewhere else to take my grandson before then too. Signed, really disappointed long time patient.

I have been a returning customer for a few years but today left allot to be desired... I wont be…read moreback. We arrived shortly after they opened and they seemed short staffed ... we were told by one guy who was helping mutiple people they would be right with us. we sat and waited... another guy who seemed to maybe be new didnt acknowledge anyone as the couple he was helping were looking for frames -- all i wanted was a copy of my prescription and then i was going to get 2 frames -- well the lack of service we left and went to Target where we had a GREAT experience ----- do not recommend this location.

Good initial service. Terrible employee at pickup. Purchased my pair from the Citrus Heights…read morelocation but decided to exchange the frames here since it turned out to be closer to my house. Things went smoothly at this point and the employees were nice. Fast forward to pickup and I met the least helpful employee ever who doesn't seem like he wants to even be there. He gave me my glasses, did not check the fit or offer to adjust them. Didn't really do any customer service. Just plopped the case right on the counter and said that's it. For comparison, the man at the CH location sat down with me and adjusted the temples on my initial pair until they sat correctly. I'm going to stick with the CH location.

Dr. Corn was incredible in explaining my diagnosis and picked up on a condition I never knew. He…read morealso let me know to be aware of some potential issues for the future. His care will go a long way to me feeling better at the end of the day. Staff was very helpful in picking a frame and did a very good job of grabbing a few options for me to try. She nailed it and I had the perfect pair. Insurance was handled easily and quickly. I look forward to utilizing their services in the future. Highly recommend!

I had a very disappointing experience with the optician, Michelle…read more She did not assist me with selecting my glasses or explain my insurance benefits or options. I had to repeatedly ask questions on my own and eventually had to go to the front desk for help. Another staff member tried to assist me, but I felt this should have been handled by the optician. I even requested a different optician, but none were available, so I was sent back to Michelle, which made the interaction uncomfortable. After my visit, I completed a survey and requested follow-up. The office manager did call me, but no resolution was offered. Two months later, my glasses became scratched. When I contacted the office, I was told I had declined a warranty. However, this was never explained to me during my visit, and I did not sign or receive any documentation showing that I declined it. Overall, I felt unsupported throughout the entire process and that important information was not communicated to me. I would not return to this location.

Every-time I come here Service is quick…read more And whatever I need is addressed Great customer service Fixing glasses , lens , frames Ordering new ones for the family Contacts you name it Always a pleasant experience

Ordered 3 sets of glasses for my family on 1/23. Took two hours just to get the order placed (not…read moresure why with two people helping us). Was told they would be ready by 2/2. It's now 2/7 and crickets! So I called the Roseville phone number which apparently was auto transferred to their Fulton location who said Roseville is being remodeled and apparently transferred all their calls without their knowledge. They said "try back Friday after 12:00. They 'should' be ready since they said they'd be ready on the 2nd." No email, no phone call, NOTHING!! Worst customer service ever. Do not recommend

Don't listen to the bad reviews on this place. Honestly I looked around the whole city for…read moresomewhere to cut lenses into my aftermarket frames. All of them either turned me away, including Kaiser which I have insurance for, or tried to charge me $500-$600 for basic poly lenses! Went here, he looked at them for 10 seconds and said he could do it for $150. Great work and excellent customer service. No other place does lens cutting like this store, most send it away too off site places and you have to experience a wait time. I was in n out of the store in less than 30 mins.

Scammy. Over charges and bills you. Watch out for extra charges and ask what being billed…read more Double check everything this provider