In the realm of spending money, you have choices. Where to eat, shop, and get professional services. Sometimes these experiences are good, sometimes not, and sometimes, though sadly, and very rare, they are excellent. 'Above and Beyond' is what one might say. My recent, and first time visit to Eye Designs Optometry in Roseville falls in the latter... it was just excellent. From Leanne, the Optical Dispenser who displayed the Gold Standard of Customer Service and advice for my 'Face Jewelery', to Jenny, who administered the tests (and was excellent at what she did), to Precious, who handled front desk duties very professionally, and finally to Dr. Pham (thorough, knowledgable, and a great speaking voice!)... it was a great experience. Wonderful selection of eye wear. Comparable prices to other independent eye offices. And a warm and friendly feeling you don't get at other places, where those places can make you feel more like 'a number', and an 'imposition on their time'. You don't get any of that at Eye Designs. I heard Precious on the phone with patients and it sounds like they take a wide variety of insurance plans. And the best part? They ARE NOT a part of VSP Ventures, the massive conglomerate that is buying out all of the local independent practices. That's a huge plus... you're still getting that local/home-town feel, without the obnoxious corporate greed that has taken over the optical world. So there you go... no excuses to not go! Make an appointment, and go in for the best service and a selection that is second to none. read more

I've gone to Dr Murphy at Eye Designs for my eye care for years and years... and have always been so pleased with my experiences there! The staff is great and Carol has been my technician for most of those years! I just love her! My needs are unique and I've so appreciated her great care, patience and understanding! They have a great selection of frames too! I'm so grateful for Eye Designs! read more

I recently called this dental office hoping to set up an appointment using my VSP insurance. Unfortunately, I found out that they have a mandatory additional fee that VSP doesn't cover. It's apparently their office policy that you have to pay for this extra service out-of-pocket or they won't see you at all. In other words, if you don't pay the extra fee, they won't even let you become a patient. I think patients should be aware of this policy upfront. It's frustrating to have an insurance plan that you expect to use, only to be told you have to pay extra just to get in the door. I wish they had been more transparent about this from the start. read more

I had a 12:00 appointment, changed my work schedule to make it at noon. When I arrived the receptionist said I can look around for glasses. After 20 minutes I asked when I will be seen as I had a 12:00 appointment. She said oh, we are running late it will be about another 20 minutes, so 40 minutes late. She never told me as I walked in they were running that late, nor did she tell me as I sat there for 20 minutes. I asked if she could give me a courtesy call next time so I don't waste my time. She said we just don't know when we will be running late, I will reschedule you. It was a total disregard for my time. read more

I made an appointment for contact lenses on Saturday, March 7th, I was waiting for over 30 minutes. When I was finally taken back waited another 10 minutes. Doctor did full eye examination and asked if I wanted new glasses. I told her you guys just did new glasses for me a few months ago and that I was just interested in contacts, she told me they don't do fittings on Saturdays I made another appointment for Mar 9, again I waited 30 minutes. Was informed Dr needs to do fitting but no one available and it would be another wait because they had like or more patients. I told her I had already waited 30 minutes and she tried to say my appointment was 20 minutes later but I assured her my appointment was at 10am and I have the text message to prove it. Basically they need to improve their scheduling system and find a way to be more efficient. I won't be returning because I can't afford to waste anymore time while they try to figure it out! Terrible way to treat people, Shame on you!!! read more

I drive an hour just to receive the best treatment here! The staff is so friendly and proficient. If you are in need of a pair of glasses that fit your face, personality, and increase your overall confidence - come see Edgar. He is the best and has helped me find all of my glasses. The best service I've ever had. read more

The exam and service are always great! I have been using them for years. Never an issue!

Dr Pham is phenomenal.. we took our daughter to her first eye appointment today and I was very pleased with how knowledgeable and on point Dr Pham is, she even taught me things I didn't know.. the staff itself is wonderful! So helpful and kind.. I have no idea how anyone can give this place bad reviews! I personally don't leave reviews but this visit warranted a great one. read more

I've been going to this practice for five years plus... i've had eye exams and I've also bought many pairs of eyeglasses. The doctor can never get the prescription right and I have to wait forever to get my glasses. Terrible place. Please don't go here. read more

If you want the best service and quality eye frames go see my guy, Mr. Bonner. A true professional and a true expert. You will not be disappointed. I will continue to purchase my glasses from Eye Designs and Mr. Bonner. Go see him now. What are you waiting for? In my Arnold voice. Cheers. Sean "Air" Odom read more

If you look at my initial one star review and everything that led up to that the unprofessionalism they're getting hung up on at least 10 times within a 10 minute period and no communication and prescriptions coming out incorrect, I got a call right after I left this review on the weekend by an employee named Edgar. He apologized and allowed me to elaborate on my review and really heard everything that I was looking for and needed from a professional service, especially when it comes to Medical. He set an appointment with me and asked if I would come in to meet with him personally so he could remedy the situation. Well to my surprise Edgar diffused every issue, took care of me like I should've been taken care of the first time and earned my trust with him, and I will be back to see him as he is an amazing employee and should be commended for what he does as it took me a couple three times to get everything dialed in, but washing him work in the environment that he's in he is an absolute A1 attribute to Eye Design Optometry. If you could clone him, you would never see a negative review hear from me or anyone else. I applaud Edgar. He went above and beyond! Excellent work, Edgar, I'll be back! read more

Excellent service, team well trained , patient and my glasses came back when promissed. I love my glasses read more

Eye Designs Optometry - Optometrists Near Me - Roseville, California

I haven't gone to get an eye exam for a while and I am a pretty quiet person but I felt very welcomed and everyone was very nice. BIG shoutout to Edgar he was so so nice and kind on helping me find the perfect glasses for my face shape which really helped. He truly deserves a raise cause he made me feel very comfortable and welcomed! Thank you ((: read more

Received wonderful customer service from Edgar and the team at Eye Designs while shopping for new glasses! I learned so much about lenses, frames, and the variety of designs that worked best for the shape of my face. I highly recommend stopping by if you're looking for new prescription glasses. read more

This is solely a review for the optician side of the business and not so much for the optometrists. The optometrist that I saw was excellent and very knowledgeable. I felt comfortable, got a prescription quickly, and was educated on what kind of lenses I would need. I decided to purchase my glasses through Eye Design as well. The frame I picked was on backorder for three weeks per the optician helping me. No problem at all. Fast forward 6 weeks from when I paid and put my order in, and I am still waiting to receive them. I have called twice, one at 4 weeks and another at 6 weeks, to follow up and still have not received any information on shipping or ETA of my glasses. I understand that shipping delays can happen with the holiday, but no one has an update on where my glasses are. I learned my lesson and will be going to a different area for service. read more

12/31/2021: I went to Eye Designs Roseville to get new lenses for frames that we had. The gentlemen that helped coordinated benefits for my husband and I. I was recommended to get polarized and utilized my benefits to its full potential. I walked out without paying out of pocket. 1/14/2022: I got a call that things were calculated wrong and that I owe $125. I was told that when I was there, the benefits were calculated based on new frames instead of the frames that we had. I told them that I will let my husband know. 1/19/2022: I called to let them know that I will be picking the glasses up. Before I do, I wanted to know if the $125 was for me only and if my husband had to pay out of pocket. I was advised that a manager will call me back to better explain my benefits. A manager called back and explained that the $125 was for me and my husband only had to pay $8.00. I asked why my husband was cheaper. It was because I had them polarized, etc. (added on things, see above, tried utilizing my benefits). I asked the manager to take away all of the add ons from my sunglasses and from there, how much would I owe? She said $68. I asked why is it still more than my husband? She said that she will check to see if we have the same benefits. I said that we do because we both work for the same employer. She came back and said that they made a mistake for my husband. Instead of $8.00, he will now have to pay $78 (around there). My husband spoke to the manager about all of this. Yes, mistakes happen. The experience just left us in shock. Maybe this could've have been prevented on 12/31 or the first phone call. In the past, things were so smooth and done. It was not going back and forth. We will pick the glasses up and not get new lenses. However, we have to wait because my husband's glasses were already sent away. The manager did say sorry and suggested that we can take the lenses elsewhere to get them done. I have been going to Eye Designs for 5-6 years and will not come back. read more

Love getting my prescription and glasses here - they pay attention to detail and are never pushy about upselling.

15+ year customer and this place is Not what it used to be that's for sure. Just ordered two pairs of glasses. One for me and one for my son. After about two weeks I was advised mine were in and inquired about my sons glasses. I was told that his were still at the lab. Called a week later, still at the lab. Called another well later, still no glasses. Then I get a call a few days after my last inquiry advising they don't have the frames and we would need to come in and pick new ones. This was very disappointing after waiting over a month. Frustrated, my wife and son went in and picked out new frames. I guess on a positive note the new glasses were $120 cheaper. We were told they would refund the difference when we picked up. Ok. No problem. When I arrived to pick up they advised me that the new frames were actually more expense. Not true as my wife text me the price the day she picked out the second pair. After pointing this out they did further checking only to find the price my wife text me was correct. The manager then offers me $100 back. At this point I'm exhausted by the issues and simply agreed to the $100 refund which was likely about $30 short of what it should have been after taxes. Better then dragging this out any further. $30 extra dollars well spent. I get "things happen" but it seemed I was being a nuisance by expecting good service and a refund of simply what was owed, nothing more, Not even asking for discount for my troubles. Time to find a new optometrist read more

Nicest Team of human beings ever. First time there. Edgar is Fantastic!!! A great complete eye exam. Highly recommended. Thank you Eye Designs!!!!! :) Elizabeth read more

My daughter came here to pick out eyeglasses with prescription in hand. There was one person behind the counter and another standing. The person standing whom my daughter thought was a sales associate did not even greet her and friend. While looking at the eyeglasses, with no help, she asked to see some Chanel glasses and asked Edgar(who she later found out was his name). He lets out a sigh and tells her that he's off work soon and asks another person to help her. With that being said, another customer walks in, Edgar immediately greets them and asks if they need any help, how they're doing, blah, blah, blah. Wow! So Edgar can be friendly and helpful but only if he wants to?! That would make any customer feel put off. The gal that did help my daughter was very helpful and friendly. But my daughter ended up finding glasses elsewhere in the mall but Edgar was so unfriendly that she felt uncomfortable browsing through their selection. I'm sorry but if you want business, you can't pick and choose your customers. With that being said, I'm glad we didn't purchase glasses from here and wouldn't recommend them. Now I've read other customer's reviews and I see why there's so many negative experiences! read more

I have been going here for years because of the great customer service and selection of frames. Unfortunately, this is not the case anymore. To start, they had trouble keeping track of my insurance information. They needed to special order my contacts, after not hearing from them for a few weeks I called and they still hadn't placed the order. When the contacts finally came in I scheduled an appointment to select frames. The man who was supposed to be helping me was not helpful at all. After having me wait he finally asked someone else to help me. Any questions I had seemed to be an inconvenience to them. Very sad, I have recommended them to so many. I will not be returning. read more

I scheduled an appointment for a lipiflow and specifically asked how much it would cost before I made the appointment and I was quoted $390. On the day of the treatment (lipiflow) Dr. Pham was very nice and thorough. The procedure went well. It was when you start talking to the check out staff when my price went up to $780. I was told that I needed to use a couple of products as part of regimen. When I got home I realized that the products they gave me are exactly the same products (same generic names different brands) that I've already been using for 3 years except that they also included a different eyelid wipes that I ended up being allergic to . So I ended up not using any of the products including the bruder mask since I have a couple of that at home already. I returned all the products on my follow up appointment and I was told that I was going to get an $80 refund. I asked how come that the products only cost $80 when returned? I was assuming that my treatment doubled in price because of the products since the original price quoted for the lipiflow was $390. I even mentioned that they been making me buy that bruder mask from them years ago for more than $80 which I refused then because I was able to get it for a cheaper price elsewhere. The staff said that lipiflow was $700 and the rest was the cost of the products. The lipiflow seems to be working and I can tell the difference and improvement in my eyes. Less grittiness, irritation and blurring. My eye lids don't feel heavy and tired after the treatment. It's the way they trick you in buying this overpriced products that is not right. If you've suffering from severe dry eyes and chronic stye. I would recommend the lipiflow and BhlepEx just don't agree to get any of the products. read more

The first visit I went in, they were in such a hurry that they got the prescription wrong. So when I went in after a months time to pick them up, it became apparent. They almost wouldn't believe me that I couldn't see from them. So when they tested me again, we got a big change in the values. Hmmm. So the one fellow, not the Dr. says to me, well we won't charge you for this go-around. Duh! Couldn't believe he said that. Had to wait another month, so frustrating. Go somewhere else. read more

This review is for my mother's experience as she does not have a Yelp account. She went to this location in January to have an eye exam and to order glasses. Two weeks later the glasses were in, but they did not work. After several more adjustments and remakes of the glasses (all of which were blamed on my mother for not "letting her eyes adjust" or for not wearing the glasses at the "correct place" on her face, even though it was both uncomfortable and unnatural), they were still incorrect. At this point, a VSP rep had come to the office, making snide remarks about coming in on her day off to fix this problem. Another remake, another mistake. All of the members of the office were rude, rushed my mother, and shamed her into thinking that the glasses weren't working because of her, not because of a mistake on their end. Another eye exam with this doctor, and still the glasses weren't right. After two months of going around and around with this office, she finally requested a refund and went to another doctor. They got her glasses right ON THE FIRST TRY. Now this doctor has told my mother's insurance specifically not to refund the eye exam. Please read the other reviews and note that this is an ongoing issue with this office and doctor. Save yourself the time and agony and go somewhere else! read more

I love this optometrist. The entire staff is so positive and professional. Dr. Murphy is so knowledgeable and impressive with his ability to know each person's personality and to capture their eye issues. The icing on the cake is when you go out to choose your glasses - Edgar is the most wonderful individual to work with. He takes so much time with each client. You will never go anywhere else. He is meticulous in finding the right pair of glasses for each person whether a child or an adult. You are in the most caring and knowledgeable hands with him. Glasses are a very important part of a person's look, and he gets that while also taking care of your eye health. Edgar is a joy to work with and someone I will keep coming back to see. read more

This office just recently moved from the mall to a newer, larger office. So, first off- the New office is way nicer and a pleasure. That said- my entire family has been getting our glasses from this office for years. The staff is great and always helping us with various optometry needs. Edgar is my favorite!!! He's amazingly helpful and really good at helping pick out the perfect pair of glasses. read more

I have been a customer of Eye Designs Optometry since the early days, and Edgar has always been my style and fit guru. He is knowledgeable, fun and so kind! Edgar helped me pick frames that suited me down to my toes. He knows his way around different plans and really helps me get the most out of every pair of eyeglasses. I wish everything in life was as enjoyable as getting new specs! read more

My husband and I had an outstanding experience with Edgar at Eye Designs. He was incredibly through in fitting our glasses. The friendly atmosphere and professionalism ensured we will return. Highly recommend! read more

My second time buying frames at Eye Designs. First time at this location. To make a long story short. I lost/misplaced my current pair of glasses and needed glasses, ASAP. Driving and seeing during this period was an adventure, needless to say. When I arrived at this location, I was greeted immediately and they started the paperwork right away, as I perused their selection. Great selection of frames. They primarily specialize in the higher end designer frames. After I had picked out about 10-12 different frames (yes, I'm that woman) I sat down with Carol, an associate at Eye Designs, to get her assistance on which frame looks best. Carol was extremely patient and a pleasure to work with. I finally ended up settling on a pair of frames that I like to think of as: goofy, yet sophisticated. I explained to Carol the urgency of my glasses and she put in my order immediately and said she would TRY to expedite the order, but there were no guarantees. I received my order within 7 business days (which is better than the 14 that it normally is) and I was a happy camper, once again : ) I LOVE my glasses!! I will definitely be going back to this location in the future for new glasses. read more

Eye Designs Optometry - Optometrists Near Me - Roseville, California

Showed up 15 minutes early for an appointment and I am now waiting still 10 minutes after my appointment started, there's also no other customers here. Not sure why they even take appointments at this point. read more

Just picked up my new glasses from Eye Design and could not have had a more positive experience. Mr Edgar was professional, kind and super fun. He turned a routine annual experience to one filled with laughters and lightness - he teamed up with my best friend to get me out of my comfort zone to a fun frame. I love it! Thanks for an enjoyable experience. I'll be coming back and will highly recommend to my family and friends! read more

Terrible office! They tried to get me into progressive lenses even though I didn't need them! Made my glasses wrong 5 times & told me it's a small mistake & to just deal with it. Then refused to give me my glasses because they were wrong, even though I had already paid for them! They then threatened me by saying the only way I can get my glasses is to complain to my employer & vision insurance & "nobody likes a complainer". SAVE your time, DON'T go to this office! U less you want to wait 8+ months for the wrong glasses! read more

Great service by Edgar and the optometry team. Been going here for 10+ years. Was about to give up on the frames we saw and go to check the Arden Fair Eye Design for possible more frames..... Then Edgar said, "I got the one for you....", sure enough the titanium Kawasaki frames he pulled for me were the bomb! Edgar was personable, caring and professional.... read more

I've been going to Eye Designs for my glasses for the last 2 years and Edgar has always assisted me. His recommendations in fitting my lenses has been spot on and I've been thrilled with the two sets of glasses he's made me. I will always trust him for all of my prescription needs. read more

My wife got her glasses here a few years ago and we had a great experience working with Edgar, who is a true professional! We cane in with ideas of what would look good, but through his careful and patient experience he helped to teach us about how glasses should fit, feel and colors that work best with skin tones. He helped her find a pair of glasses that were not what we would have originally chosen, but after 2 years we still marvel at how prefect they are! This year I finally broke down for a good pair of sunglasses and knew where we had to go, we had to go see the man, Edgar! The first day we went he was off, so asked when he was working and planned to come back. We were not disappointed, I had some ideas of what would look good, but needed his years of expertise to find that perfect pair, and we did and had a great time doing it! If you want to go to a place that will tell you what you want to hear go see a novice at another store. If you want the help of a true expert, who will work with you, teach you, entertain you and put you in the best fitting and looking pair of glasses or sunglasses for you then this is the place and Edgar is the man. He will make sure that what you pick makes you feel as good as you will look! read more

My wife and I were torn on how to rate Eye Designs. While we absolutely love Edgar (he fitted 3 family members), other aspects of Eye Designs are somewhat lacking. First, the positive-Edgar is patient, professional, knowledgeable, and very concerned about your well being. We always ask for Edgar whenever we need any service or follow-up. However, it took an extremely long time to receive our glasses. Since my prescription needed to be update, I had to re-order them and that took another 4-5 weeks. Additionally, they also permanently lost a pr of our glasses. These issues might be due to Covid, but there wasn't much communication regarding any of these issues. While Edgar's customer services is five stars, the current situation of other items at Eye Design do not reach the same level. read more

I can't attest to anything but a phone call and initial experience as I walked into this office. The receptionist was rude, sullen, and clearly hated her job and possibly life itself. Unhelpful, dismissive, inattentive. After I got off the phone with the receptionist I had a feeling she hated her job and did not want me to come in because it would mean more work for her. During my encounter in person with her she picked up the phone in the midst of our conversation and shouted to another worker while I was still speaking that her sister was indeed on the phone. The range of what people want from this place cannot be huge. Ultimately, people want glasses. So when I come in and explain I want a new pair of glasses, don't stare at me like I'm a fool. Maybe smile. Or a greeting of some sort. Perhaps "Hello." Glasses selection was fair. I would rather duct tape my glasses than give this place my business. read more

On 4/30/18 - we came in for myself and my husband who had an appointment. I checked in for the both of us. They called me in, had my exam for my glands in which training was happening so it took 20 minutes just for the tech to get a "good" picture of my glands. I was being patient and didn't say one word. Once I saw the optometrist, I get outside to get some glasses fitted, the receptionist then realizes they didn't check in my husband when I clearly stated, it's for myself and Matthew. They finally call him in for his exam - Meanwhile, I am trying on glasses with my son in my lap. The rep who was helping me try on glasses was helpful, don't get me wrong and was friendly with my son, who had patience as well. Where it gets terribly wrong is when I had requested for them to call me so that I can make my payment with my FSA card because I left it at home, I was advised that they will reach out to me once they have gotten the orders through the system. I never got a call and didn't dawn on me to make a follow up because we had other appointments that day. As well as taking in consideration that someone would actually call me. On 5/11/18, my husband wanted to check how long it would take for our glasses to come in, he was advised that the order was not placed because it is their policy for payment to be made in order to send the request for the glasses. I was upset because, well you can imagine my vision has changed and no one advised me of that. So there was a lack of communication on their part and nowhere in the representative I was speaking was sympathetic. So I paid so that I can have my glasses ordered. On 5/17/18, we call to make sure the order has been placed, was advised again that the order was not submitted until 5/15/18 - how in the world does that make sense? We made the payment in full over the phone, mind you they should not be taking credit card numbers over the phone. And two, what is it that is prolonging for you to place my order when I have already paid? We asked if they can expedite the request because this is their error, they said there is no way of doing that. Once I get my glasses, I will no longer return to this office and will be going else where. I would not recommend this place because they lack of customer service, communication and organization. How could someone run a business that way. read more

Love the safety precautions they've established during these times. Edgar fitted me for an incredible pair of glasses. Not once did he make me feel rushed when I was choosing my first pair of multifocal lenses. Upon picking my new specs up, Edgar went into depth to explain how to use them. Incredible practice and staff. I'm grateful for my new and better vision. read more

Everytime I came here to order more contacts I was always completely scammed into buying WAY more contacts than I needed, which resulted in me spending way more money than I was informed. My last time I had a basic eye exam and needed to order more contacts I even looked the dude dead in the eye and said, "the last 3 times I've come here you've falsely informed me about how much money I'd be spending." Then proceeded to lie to me once again and ordered way more than I had asked for and of course I spent over my budget and totally screwed me up for the next few months. Avoid this place at all costs. I'm not sure if it's because I'm young and they think they can take advantage of me but I will never come here again. read more