I can't express how amazing the optometrist and staff are here at Eye Q Optometry. Everyone is beyond friendly, welcoming, and incredibly informative! Ryann and Selah at the front desk made understanding my insurance so easy and were genuinely kind from the moment I walked in. Berry did my eye exam and took the time to thoroughly explain my overall eye health in a way that was easy to understand. Dr. Melody never rushes you and makes you feel completely comfortable in her chair! When it came time to pick out my glasses, Tiffany was so patient and helpful. She truly is one of the kindest people I've ever met and helped me find the perfect pair! They are all so complimentary and caring. I actually look forward to going to the eye doctor now! I wish I could rate this place higher than 5 stars. I seriously loved everyone I met here! (: read more

I haven't had an eye exam in over 10 years. My experience was exceptional from the moment I checked in. I walked in not really knowing what to expect so I was a little anxious but everyone I talked to really made me feel comfortable. They were armed with information and really listened to all my concerns. Realizing that my brain was working really hard to see things and that I really did need glasses was a little overwhelming. I got a little emotional but the eye doctor was so caring and reassuring I was able to pull myself together quickly lol. The woman who helped me pick out my glasses was just a gem! She was so patient with me while I tried on half the store. I really appreciated that. Her honest opinions came from a place of making sure I got what I felt good in. I never felt rushed. I never felt uncomfortable asking a question about price or procedure. I am so happy this was the vision care center I chose especially for a looonnnng overdue visit. I also want to shout out that the Dr. assistant was so great too! I was really in awe of the pictures of my eyes and he took time to review and break down what I was seeing and seemed happy to share. Super cool! read more

Terrible first impression. I was never told I would be seeing a different doctor when I arrived. I scheduled my appt w/ Dr. Q. Only when I arrived did I find out I was seeing someone totally different after waiting an hour to be seen! The new doctor was very nice and thorough but the process itself was very disorganized. The eyeglass selection was outdated. I spent $500+ dollars on glasses that I don't even want to wear. I ended up going online and ordering a few sets and the styles are perfect and affordable. Money wasn't even the issue, it was just the lack of communication and poor customer service. It felt very deceptive. I also had to contact them to get my eyeglass prescription bc it wasn't provided to me when I checked out. They also said "Oh next time you will be seen in our new Roseville location".....Why do I want to go to Roseville? I specifically picked this place because of living in Lincoln and the location being convenient! Ughh never again! read more

The best staff! So friendly and welcoming when you walk in the door. Every one was very knowledgeable and professional! Highly recommend! DR. Q is amazing!! read more

Great staff! Dr. Melody Quenzer is amazing and both my husband and I love her! They are very thorough with the eye exam. Explain to you what they are doing and why. read more

They have dramatically increased their rates! Get your fees upfront. Last year it was $155 for exam + contact exam. This year $273! I'm a cash patient so insurance rates don't apply to me. This is grossly higher than other eye exam rates at other facilities, so who would expect that. How about notify your patient when they are scheduling or when they check in that your under new management and fees have changed. I expect more from a health care professionals office. It feels scammy and icky. Not patients anymore. read more

Awesome Awesome clinic. The Staff is friendly and welcoming. There's only one optometrist there by the name of Melody Quenzer and she is extremely knowledgeable. I have Kaiser insurance but I wasn't impressed with the care I had received. My vision still sucked after years of going there and seeing various optometrists. The ones I saw couldn't get my vision any sharper and blamed it on "getting older." I have a history of lasic surgery, astigmatism, near sightedness and dry eyes. I finally said to myself it's time to get a 2nd opinion so I did my research and chose EYE Q. I paid for this vision on my own and I was super glad I did. I can now see way better than before. Dr. Q did extensive testing with various machines in the office and even showed me how the veins in my eye looked via monitor. I was really impressed with her knowledge and the thoroughness of her exam. She prescribed meds to decrease the swelling in my eyes and gave me various options as far as glasses or a variety of contact lenses. She didn't rush the exam and there was no pressure in buying the products or lenses there. She is also accessible via email and even responded to me on her day off. I'm so happy that I have found her! She will be my permanent doctor from now on! FYI years ago I used to fly to NYC just for an eye exam. My eyes are really hard to diagnose and the docs who aren't experienced enough would always get my prescription wrong. I've seen many and only a handful can get it right. read more

I have been coming here for years! Recently our insurance changed and they are no longer on the preferred list which has made it impossible to find another eye doctor that is remotely close to this group! Melody and her staff has always been polite, helpful, supportive and really do treat you like family! I highly recommend if you are in search of an eye doctor they are the ones you need to see! read more

This eye Dr is one of the most unprofessional medical offices that I have ever been to. There is a major lack of communication and follow through and follow up. I went in november for my annual check, didn't get my glasses until 2 months later, after I followed up numerous times and would stop in person to check in to see where my glasses were. Then after one day of stopping by to see if my glasses were in, they were magically delivered that day after I got all the way home. I also wanted to start getting fit for contacts (appt jan 26) and was sent home with trials and was told my prescription ones would be in to pick up the next week. I picked up 2 styles feb 1 and kept getting told they're my prescription even though I told them I wasn't seeing well with them. After a week or so of wearing them, I called to let them know which of the 2 styles felt better but my vision still wasn't good in either. They just said contacts will see different and its a long process to get the prescription right and left it at that and never offered a treatment plan or follow up appointment. After another month of just using the ones they gave (2 boxes of each), I called again in the beginning of April to say I wasn't comfortable with the vision and wondered the steps to move forward with ordering contacts that are better for my vision. They said too much time has passed and wanted to recharge me for everything and said it was up to the client to know when to schedule follow up appointments (per signed paperwork when I was initially in there in november with no provided copy of the paperwork signed). The Dr at no point even looked at my eyes WITH CONTACTS ON to make sure they fit ok. and No, Its not the clients job to know the treatment plan or know WHEN to follow up or a process that is new to them especially already when the client has expressed that no one in the office has explained the process and was just given the contacts to see which felt better. They have dropped the ball too many times and I finally saw a new office today who already provided me with better fitting contacts, they also mention the office provided me with the same prescription for both eyes when my eyes are different (even my glasses that I wear from EYEQ are different from left to right, so why make my contacts the same?) and as I left, they provided me with a prescheduled Appointment for next week to recheck how they look on my eyes and make sure I have the right prescription before placing my final order. Its basic protocol for an office to properly communicate a treatment plan and offer/schedule follow up appointments. Even hair stylists make follow up appointments before their client leaves their appointment. & a side note in case its important to you, They have extremely limited eye glass options to choose from. read more

Yesterday I was fortunate enough to get an appointment so quickly as someone had cancelled. I was with the same eye doctor for years and my vision is actually really poor. But I went in, and they did the temperature check and I was directed to wash my hands. The staff is really nice & was really seamless in getting our insurance information. Overall dr melody was AMAZING. After years of being told I was not a candidate for lasik since my prescription was so high. But she explained that she referred over a few people with my vision and they were able to correct it/bring it significantly down. Honestly, at that moment i wanted to cry. To have the ability to wake up with real vision is a huge thing for me. I'm glad to have found my new eye doctor close to home who understands my situation. So yes highly recommend seeing her! read more

What a great environment and staff. This is a great eyecare practice and the doctor is highly skilled. Dr. Quenzer is also trained in low vision support and dispenses magnifiers for individuals that are visually impaired. Great to have this so close to the 55 and older community of Sun City. read more

Where to begin? First off, Dr. Melody is absolutely the best! She has tremendous care and concern for her patients. If you have questions, she'll explain in plain detail and make sure you have a full understanding. She's got a great outgoing personality and engages with her clients in a lite and professional manner. She's also great with the kids! The staff? Wow.... What a great group of professionals that know what they're doing and always treat you like you're the only customer they have. I have had the pleasure of being a client for over ten years and have absolutely no plans to go anywhere else for my family's eye care needs. Military Family friendly/Tricare/Beale AFB read more

Everyone in this office is so nice and helpful, from the girls in the front to Dr. melody. I would recommend this office to anyone. Plus they have a large selection of glasses and designer glasses that I believe may be better than Costco prices. read more

I've been going to Dr. Q for years and now my family does too. Best customer service and I'm normally in and out pretty quickly. If you need a local optometrist check out Eye-Q! read more

Worst experience ever!! One mistake.. ok Two mistakes.. hmm But three strikes = new doctor read more

My eye dr I have been going to for years retired. I decided to give this practice a try. From my original phone call to my exam this office was very friendly and welcoming. Every person I came in contact with was very nice. I really liked Dr. Quenzer. I would not hesitate to refer this office for all your eye needs. read more

Dr. Quenzer is the best! Her genuine concern for her patients coupled with her expertise makes her far and away the best optometrist I have seen, and I have seen a lot. By the time I discovered Dr. Quenzer, I had seen many specialists, including the head of ophthalmology at UC Davis Med Center, none of whom were able to get to the bottom of what was going on. Dr. Quenzer patiently worked with me to get my eyes to relax into a prescription that eliminated my constant headaches. I know this seems a tall order, but I truly credit her with giving me quality of life! Plus, her staff is super friendly and helpful and their selection of frames can't be beat. Five star all the way! read more

I have been a patient here for a few years. I absolutely love this place. The staff has always been extra friendly and the doctor is extremely friendly and knowledgeable. They have a large variety of frames available and are very helpful and take the time to find the right type for you. I am someone who absolutely hates getting eye drops in their eyes but it's more manageable because of the friendly atmosphere. There is a nice waiting area with a children's area with toys Etc. Just an overall great experience and I would absolutely recommend! read more

This provider has not gotten one pair of our lenses correct. My concern from the beginning was have to two separate pair of glasses for reading (close up) and and computer work. I was up sold on a pair of Jimmy choo glasses by Anne guaranteeing the Jimmy choo glasses would allow for a clip on where I would be able to take them off when not reading up close. It took weeks to find out the overpriced glasses would accommodate the clip on as stated by Anne. Instead of providing me a refund on glasses that clearly did not meet my needs, she ordered a cheap black plastic pair and sent them to me.... I have never been able to wear them either. Wrong prescription strength! I made an appointment with my previous eye doctor and drove an hour to see them to find out all prescription glasses that were provided were not the correct strength (black pair) and the Jimmy Choo red glasses did not have a prescription at all! I paid for glasses that are of no use!!! My husbands glasses are equally wrong. Sad! read more

May 2021 I got a pair of readers. When I picked them up the gal handed them to me with no fitting. I went home, put them on and they slid off my face and landed on the floor. I put them away and never wore them again. Five months later, I made another appointment took these glasses in and had to ask them to please help me make my readers fit. They did. I won't go back. read more

Dr. Melody and staff are super professional, kind, & efficient!! This practice was recommended to me by friends at Beale AFB, as dependents have to go off base for optometry services. Highly recommend! Covid precautions stringently implemented and office very clean!! Enjoyed my visit!! read more

I scheduled an appointment to get an eye exam and new glasses, primarily for computer use. Most of the staff was very friendly and professional, but one gal had quite an impact on the ambiance without saying a word. Even with insurance, they were much more than I had anticipated. I've been trying to get used to them over the last couple of weeks. They work okay when I'm in meetings and for reading but NOT for my computer. I stopped by to see what they could do and was told I needed an appointment. I'm going back today so I'll have to let you know how it goes. read more

I called in two separate times to inquire about frames and lenses. The office staff that answered the phone both times were very rude and abrupt. I called looking for what options I had for lenses and was treated as though I was wasting their time. I did not appreciate the attitude that was present during both phone calls and will not be visiting this practice or referring anyone. read more

Went in to have some glasses fixed. Very nice, polite employees. Very reasonable price. Definitely will recommend to others and I will be back in the future! Thanks for all your help read more

The staff and doctor here are very friendly and welcoming. They explain what's going on with your insurance as well as any exam procedure very thoroughly. read more

Dr. Q is the best! I go to her for all of my family's eye needs. She's helped us many times and has even offered to work with my mother who has advanced Alzheimers, and isn't always the easiest patient by far. Everyone else who works here is great too! Love all the smiles every time. read more

Two stars for the doctor. Where to begin. New patient appointments made for myself and my husband for back to back appointments. Took my husband in and I waited a good 45 minutes after my appointment time to be seen. Nothing was said that there were any issues as I sat there waiting and waiting. Eye glasses were not needed but we had questions about replacing lenses etc and the lady who helps with glasses made it very clear that they do not work on glasses from other than there own. Well being a new patient we have glasses from other sources. She did state that they would make an exception over and over and over. This was a Saturday and obviously they were in a hurry to leave as we are talking to the lady they turn the lights off in the front section of the office, that certainly sent a clear message. So we decided to make an exception and went elsewhere for our next appointment. read more

This is by far, hands down the BEST optometry experience you can get! Dr. Quenzer is patient, knowledgeable and so kind. Her staff offers exemplary patient care and is always willing to help! They truly give a fantastic experience from beginning to end! I HAPPILY drive from past Auburn to Lincoln for mine and my family's eye care needs. Dr. Quenzer even helped me when I went to NYC for vacation, and had an allergic reaction to a new makeup. Quickly she had a consultation with me remotely, and called in a prescription immediately to right where I was! She is wonderful! Her new offices are so inviting and fun and you feel like you WANT to go see her! I cannot recommend her enough! read more

Best eye doctor in town. Everyone is professional, sweet and curtious. Highly recommended.

Had a wonderful experience! Dr. Quenzer was great! I am not someone who has gotten their eyes checked every year, but as I'm getting older I'm starting to notice the wear and tear. Dr. Quenzer explained everything to me and made me feel really comfortable. She really focused on what was comfortable for my eyes. Her staff was so friendly and helpful when it came time to pick out my frames. I didn't feel any pressure to be up sold anything, they didn't try to get me to buy anything I didn't need! I'm glad to have found this place! read more

Everyone was helpful and friendly. The doctor was thorough and incredibly kind. Great visit and will be my go to should the need arise!

Dr. Q and her staff (Ann and Erica) are EXCEPTIONAL!! This team goes the extra mile to deliver PREMIUM customer service. They are caring and compassionate and they work together to ensure their clients are well cared for and that their eye care needs are met. I have appreciated their attention to detail, their positive "can do" attitude and their willingness to go the extra mile to make sure our prescriptions are correct and our glasses are perfect. If you are looking for a doctor and a team that truly CARES and RESPECTS your thoughts and needs, this is the place for YOU. Dr. Q is a gifted and BRILLIANT professional and her team is A++. read more

Great service. Nice people. Dr is sweet. No puff of air in the eye! Glasses delivered within 2 weeks. Beautiful office.

The new location is easy to access. Having a Saturday appointment is important as we work during the week. Having multiple people work on Saturday and getting into our appointment at the time schedule is again, very important to us. The doctor was thorough and made good recommendations. The options for glasses is the best I have seen, and I have been wearing glasses for 30+ years. I prefer a more stylish option at decent rates. These are all provided at this location. I recommend this office as they are professional, thorough and have excellent options to choose from. read more

Great experience at Eye-Q Optometry. Very pleasant and efficient staff, Doctor was so personable and easy to talk with. My husband and I will definitely be here to stay. read more

Best experience at an optometrist's office yet! Since I've moved from the east coast, I've been struggling to find a good optometrist. Eye-q gave me a wonderful experience and I will be going there for as long as I live here! read more

Although Dr. Quenzer IS very nice, I require more than that from the Doctor I'm trusting with my eyesight. I ended up having to go to Kaiser to be diagnosed with severe Dry Eye. Dr. Quenzer still seemed to want to re-examine me over and over...oh, maybe to collect yet another co-pay. I had to call VSP, myself, after her front office staff had assured me that they had called VSP and were working with them to get my glasses re-done. When I spoke with VSP, they said there were no notes about Dr. Quenzer's office calling, and VSP provided me with a promise of new glasses in one fast phone call. Today, I got a bill for yet another copay--I guess for picking up my glasses a few months ago?! Never, again. read more

This place started off pretty good. Then it went downhill hard and fast. Had a decent visit. People were nice enough and the place and people had a kind of off beat personality. I enjoyed it and that added to the charm. I placed an order for a little over 1200.00 and waited for my flex spending card to come. In the meantime I found everything I ordered down to the frames for cheaper. But I figured you pay more for a place because of the attention to detail and to not be treated like a customer in line at a shopping center. My card arrived and I was all excited. Had a company party coming up and the 10 days or less that was promised means I would have them. Got a call a week later and figured it was ro pick up my glasses. Boy was I wrong. They forgot to place my order and even that they had already charged me. It just got worse from there. I wont post about every conversation we had but I expected them to own their mistake. Instead the only person who paid the price for the mistake was me. I never got an apology from the owner. Never got a discount for the inconvenience they caused. I never even found out why it happened or was made any assurances moving forward. Instead I paid full price for service that fell short in every way. Once they got my money I was treated like dirt. I happen to know a lot of people that use their service which is why I went there. Many people speak highly of them and they are always surprised when I tell my story. Maybe I'm a one off. In my mind when you as a company make a mistake you make it right. If I go out to eat I pay more because of the service and standards. I was disappointed in every way with how this company handled themselves when they made a mistake. To me anyone can do good when everything works right. A mistake exposes many things. Come here at your own risk. You are paying more and as long as everything is perfect you are fine. If you happen to be tge 1 in a million like myself you will pay, not them. I will trash them every chance I get. read more

Horrible experience, The place is nice and the people are friendly. Staff was a bit sluggish and the flow of the visit was unusual. That said it was also very personalized. They didn't offer any upgrades on lenses but when asked were knowledgeable about them. I bought 3 pairs and although much more expensive than others it was also better service. My issue came when I reserved my glasses and later paid my 1200.00 when my flex spending account card arrived. This happened on a Monday. On weds I missed a call from them and saturday I followed up expecting my glasses. I not only was made aware they never processed them but that they didnt even know I paid. They said they would process them that day. No apologies, solutions or acknowledgment of error. Basically they messed up and I was the only party of the two that paid for it. When you are treated this way it says a lot about how you are viewed. I was a paycheck and nothing more. Thats the industry and I get it. But if I am just a number I can get cheaper glasses elsewhere. Buyer beware! No accountability for actions here. Might aswell go to Wal-Mart. read more

So having had lunch next door at El Portal, I realized I am still lugging around a broken pair of Ralph Lauren sunglasses that I love. I am welcomed into Eye Q, they fix my sunglasses, which I did not even buy there and would not accept any money! Thank you for the excellent service. The woman who waited on me could not have been kinder. Thank you Eye Q for your help. Also how clever is that name? read more