This place started off pretty good. Then it went downhill hard and fast. Had a decent visit. People were nice enough and the place and people had a kind of off beat personality. I enjoyed it and that added to the charm. I placed an order for a little over 1200.00 and waited for my flex spending card to come. In the meantime I found everything I ordered down to the frames for cheaper. But I figured you pay more for a place because of the attention to detail and to not be treated like a customer in line at a shopping center. My card arrived and I was all excited. Had a company party coming up and the 10 days or less that was promised means I would have them. Got a call a week later and figured it was ro pick up my glasses. Boy was I wrong. They forgot to place my order and even that they had already charged me. It just got worse from there. I wont post about every conversation we had but I expected them to own their mistake. Instead the only person who paid the price for the mistake was me. I never got an apology from the owner. Never got a discount for the inconvenience they caused. I never even found out why it happened or was made any assurances moving forward. Instead I paid full price for service that fell short in every way. Once they got my money I was treated like dirt. I happen to know a lot of people that use their service which is why I went there. Many people speak highly of them and they are always surprised when I tell my story. Maybe I'm a one off. In my mind when you as a company make a mistake you make it right. If I go out to eat I pay more because of the service and standards. I was disappointed in every way with how this company handled themselves when they made a mistake. To me anyone can do good when everything works right. A mistake exposes many things. Come here at your own risk. You are paying more and as long as everything is perfect you are fine. If you happen to be tge 1 in a million like myself you will pay, not them. I will trash them every chance I get. read more

Horrible experience, The place is nice and the people are friendly. Staff was a bit sluggish and the flow of the visit was unusual. That said it was also very personalized. They didn't offer any upgrades on lenses but when asked were knowledgeable about them. I bought 3 pairs and although much more expensive than others it was also better service. My issue came when I reserved my glasses and later paid my 1200.00 when my flex spending account card arrived. This happened on a Monday. On weds I missed a call from them and saturday I followed up expecting my glasses. I not only was made aware they never processed them but that they didnt even know I paid. They said they would process them that day. No apologies, solutions or acknowledgment of error. Basically they messed up and I was the only party of the two that paid for it. When you are treated this way it says a lot about how you are viewed. I was a paycheck and nothing more. Thats the industry and I get it. But if I am just a number I can get cheaper glasses elsewhere. Buyer beware! No accountability for actions here. Might aswell go to Wal-Mart. read more

Dr Melody Quenzer is fantastic! She gave me a very thorough eye exam and made me feel very comfortable. The office is beautiful, Staff is very friendly, and they have a great selection of glasses. You really can't go wrong! read more

This is a place I would recommend to everybody to visit and buy your prescription glasses. They're very pleasant to work with and they worked hard and was patience with me to get my prescription glasses the way I wanted. When I explained I was leaving for my Hawaii vacation, my glasses was completed and now I can enjoy my trip to Hawaii. read more

We recently had all our kids' eyes checked here and were very pleased with the doctor and her staff. Very friendly and professional, and they gave us a reasonable rate. Highly recommended! read more

Wonderful doctor, wonderful staff. Incredibly beautiful new office location. An amazing experience for an eye exam and glasses. They have a huge selection of frames in all price ranges. Very knowledgeable about their products and working with my insurance. I would definitely recommend going here for your vision needs read more

My wife and I have been coming here for the past 4 or 5 years and we love the service we get!!!

melody is great and caring !! second review!!!!!!! other is on there website. ...the same lady that treated me and my daughter like a pay check and not customers !!! my wife finally got a taste of it from the same lady , she's the one you see after your exam to look at glass frames ect . (brown hair , tall , glasses on ) was rude again can you imagine that , you figure melody would have talked to her by now !!! she has my wife watch a 30 second video about contacts , then my wife puts in her contact lenses and takes them out and gets shuffled out of the room . we get a bill for are u ready $80.00 bucks for that minute and 30 seconds . so i ask my wife did she tell you about the fee and she say no , so i call and quess who i get,,, yep misses personality and here we go again with the rudeness finally she agrees my wife wasn't told about the $80 and takes it off , 2 days later i get a bill guess from who yep !! so i call and she's back to her old self again , she says my wife is a lair unbelievable we have to go through this , so we decided were done going somewhere else, we get another letter quess who again yep miss personality it's say basically look for another eye doctor . lol you got that right , melody your a sweetheart, but she's very rude when your not around its sad that you allow this to happen. i'm not the only one that has said something. ..... read more

Fantastic! Dr Quenzer and her staff are first rate. Exam was professional and efficient, everything was explained fully and the whole staff pitched in to help me select new glasses. So happy I found them. read more

Absolutely love this place. My whole family either uses glasses, readers, contacts or both, and in my case all 3. They are always helpful and generous with their time. They have a great selection of products ((check out their fendi frames)), and the office is bright and beautifully decorated. These people know what they are doing~ read more

Dr. Quenzer is the best! She is so friendly and finally my husband and I are able to see after having a bad prescription from our last optometrist. The office is beautiful and the staff is helpful and kind. Everyone always has a smile on their face when I walk in and has even given us helpful tips to the area since we are new to town! Love the doctor and the staff! read more

I went in looking for new frames and I must say that my experience was not that great. When I walked in, the receptionist was at her desk and I mentioned that I wanted to get some frames. She asked, "Ummm...do you have an appointment?" and I said no. There was hesitancy when she spoke and she did not seem welcoming at all. The place was not even busy, as I was the only one there. The optician assisted me, and of all the people I encountered at this business, she was the only kind and helpful one (reason why I'm giving 2 stars instead of 1). She told me that my new glasses would be ready within a week. A week later, I did not get a call back saying my glasses were ready for pickup. So I decided to give them a call just to follow up and the lady who answered said annoyingly, "Can I get an optician to call you back?!" I quickly replied in the same tone as her, "I'm only following up because I was told it'd only take a week and it's been more than that." Around two hours later, they called me to say that my glasses were "just" shipped from the lab and that it'd arrive between 2-4 p.m. To be honest, I think had I not called, it would probably not be ready for a few more days. So I went to pick up my glasses and another lady helped to adjust them. As soon as I put them on, I say humorously "oh wow, they're really loose!" and she says sarcastically "of course!". Yes, I understand that they're new and haven't been adjusted yet, but her comment was unnecessary. So she goes and adjusts them, and I decide that I no longer want to deal with her and I say thank you and leave. Thing is, she did not even clean them (the lens were covered with dust!). And I was not satisfied with my adjustments, my frames are crooked and still loose. Overall, looks like I won't be coming back here due to the rude staff and treatment. read more

Staff is helpful and friendly. Doctor is very precise. Made sure my son has the right contacts.

Last year when it was time for my yearly check up, I switched from the eye doctor who I'd been going to for years to Eye-Q Optometry. I hadn't been happy for awhile, but just hadn't taken time to actually find a new doctor. I finally decided it was time to make a change. The main reason I chose Eye-Q, other than the office being a provider on my insurance, was because I live in Lincoln and figured if I was going to make a change, I might as well make it as convenient for myself as possible. I must say I made the right choice. I am really pleased with the service I receive from Dr. Q. and her staff. Dr, Q. Is very personable and knowledgeable. Her passion for her job is very evident. I would highly recommend her to anyone looking fir a great eye doctor. read more

I created a yelp account just to write about the exceptional service and compassion of Dr Q and her staff. We've been going to Dr Q for about 4 years, but last week really showed how much she cares about her patients. My son got something in his eye and we tried what we could at home to get it out. Already being after hours my wife recommended that we still call Dr Q. Great choice! From the time of the phone call we got ourselves to her office in 20 minutes. She beat us there and greeted us at the door. There was absolutely no sense of frustration or inconvenience from her. She also didn't try to hurry us in and out, but took the time to provide all the care my son needed. Awesome doc. Awesome care. I absolutely recommend her to anyone. read more

I only heard about this place by word of mouth through the other military spouses on Beale AFB. Boy were they right!! Everyone greeted us with smiles! The Dr and Technicians and Assistants were all very thorough and let my daughter and I know everything we needed to about the exams and other things especially since this was my daughter's very first eye exam. They were so patient and fantastic dealing one-one with my kid (which is very important to me) and myself. They even let us play trying on so many glasses!! Very patient, very kind, very knowledgeable, and very professional. read more

I absolutely love Melody Quenzer and her staff. I am always treated with kindness and respect. There selections of glasses are great! Doreen Vogeli read more

I had a great experience at Eye-Q Optometry. The doctor was very thorough in her examination as well as the other techs in the office. They have a huge selection of eyeglasses to choose from and the cost did not break the bank. The office is new and they take pride in their work and relationships with patients. read more

Wow, what can i say but WOW! Dr. Melody Quenzer and her staff are awesome! They are very knowledgeable & will make sure to get things right! Dr. Q is very kind & caring, as is her staff. So glad I found this place!! read more

An awesome and caring staff. Dr Quenzer definitely was very helpful as and took her time with me. My visit went well and I would highly recommend her to anyone needing quality care eye treatment. read more

Dr. Q is amazing!! We just arrived up to Bend Oregon only to come to find out that my son forgot his contacts at home. I called the office and they are closed, so I took a chance and called her cell phone. Dr. Q answered my call on her way out of the house to the doctors, she was so sweet and helpful. She said that she was going to make a stop at her office and fax my sons prescription to a local Optomistrist up here in Bend. She went out her way to help us and for that I will always be a loyal client. Thank you Melody for being so fantastic and I will be forever thankful to you. Merry Christmas!! read more

Dr. Quenzer is a wonderful Doctor. She takes her time during the examination, answers questions and has a very personable attitude. She asks all the right questions concerning your eye health and performs a thorough examination. Her staff is friendly, polite and quick to answer any concerns. Lincoln is lucky to have you. Thank You. read more

Melody and her staff are top notch!! Every time I have an appointment, I'm seen on time, or early!! I tried those strip mall, franchise type locations, and the service stunk. I drive all the way from Antelope to get my eyes checked, and glasses framed. Is there a "6" star opportunity?? read more

Dr Quenzer has been helping my family out for years. Dr Quenzer takes the time to explain what is happening with our eyes and finds solutions. My wife ended up getting lasik surgery where I am sticking with fashionable prescription reading glasses. Her staff is top notch and always willing to help out. For Father's Day, Dr Quenzer's staff helped my wife choose some awesome sun glasses to use for our upcoming trip. They have a great selection to choose from. I would recommend her office to anyone for both friendliness and professionalism. read more

I love EYE Q. I've been going to Dr. Melody and her team for over two years now. They have taken such good care of me! Initially I just needed glasses (my first prescription glasses ever). They helped me every step of the way ...getting used to the progressive-type lens which scared me; but by the time I walked out of there; they were perfect in every way and I could see again on my drive home. Then, Dr. Melody discovered some other issues with me eyes during a routine check up, issues that were retina-related. She immediately had her team contact a specialist and within a few months, I had my consultations and surgeries. I'm not sure I could have gotten on their schedules so quickly without EYE Que's help with this. Most recently, without an appointment, I stopped in on two separate occasions to get different lens in my existing glasses. They took the time immediately to help me and within a week I had my new glasses. Its a great team of people and they really do work as a team to help you and make sure you have what you need. I'm so happy to have this office right here in our town....I strongly suggest you contact them when you have issues and concerns. They are just one of the best offices I've encountered since living here. read more