They cost me the ability to drive, walk-in stores, or want to go anywhere for 2 years! I now have $700 glasses (I bought nice frames, upgraded features, etc.) sitting in a drawer.
I went for a yearly exam in early 2020. The Dr. was great. The staff was great, at the first visit, and my glasses came in quickly. It went downhill from there!
I quickly realized my lenses were not transitioning quickly and I was having a lot of trouble seeing well and could not drive my car due to not being able to see anything clearly within about 15 feet of my car. I would get dizzy if I tried to walk and look up at anything at the same time. I called and they said I needed to order the next level of transitions and acted like I was at fault. I explained I was not offered any upgrade options on any of the features I ordered for my glasses and had to be forceful as it was to get the high-end scratch resistance, blue light filter, etc. They reordered the lenses and told me the problem with not seeing would get better I just needed to give the lenses time. I went back a few more times to ask for help and tried to explain that it didn't seem right the way I was seeing and all they did was bend the frames a little more. With each visit, they became more condescending to me and were very clear that it was my fault I could not see well. I left feeling very defeated and feeling that something must be wrong with me.
I was never able to drive my car because I could only see cars clearly for maybe 15-20 feet in front of me. I could not turn my head to the side to look at cars next to me, my side mirrors, or let alone any signs on the side of the road without everything being very blurry and I would dizzy. For two years my hubby had to drive me everywhere and even then as he drove, I had to keep my head down and could not look out the windows!
When going into a store, I would have to put my head down, walk a few feet, put my head back up to make sure I wasn't running into anybody or anything, move my glasses around until I could somewhat read the product in front of me or to try to read signs. If I walked with my head up I would get very dizzy and almost nauseous!
With things opening up a bit more and a desire to drive my car, I called them and explained everything to the woman who answered and asked for an appointment. There was not one ounce of empathy or even concern that I had gotten glasses from there and was still having a serious struggle. She was condescending and told me that it was because I had trifocals and that was the problem. I mentioned that maybe that should have been looked at as a possible problem before when I was coming back with problems, she said nothing. Again, no concern at all.
I made an appointment at another eye Dr. and the experience there was amazing!! The staff was empathetic and concerned that I was having so much trouble and got me an appointment right away. The Dr. viewed my prescription and did an eye exam. He was so concerned about the difference in what the test showed and my prescription that he insisted we take the time and do the exam again. Turns out my lenses were way stronger than they ever should have been and told me I needed to stop wearing them! When I got home from the exam I got out an older pair of glasses and wore them until my new glasses came in. My life changed as soon as the new glasses were on my face!! I feel bad for the staff as I was crying and excited at the same time! I could see everything immediately. I was able to drive and my hubby took me out to Target and I could walk in there with my head held up and no dizziness. read more
