I'm so glad that we have Nordstrom's in the Roseville Galleria. Their alterations department does excellent work, and an excellent job taking up the sleeves on a jacket, and replacing the shoulder pads under the liner was perfect. The seamstress, Sharon, came out upon my request to make sure the jacket fit right, and gave excellent advice on other alterations I may need in the future. Sharon was so awesome, and sweet. Staff were so helpful, and would actually help search for an item I'm asking for. It doesn't matter where it might be in the store. They take the time to find what you need. Today, Jaleh and Berbel were both very helpful. Their assistance is so appreciated. Fale, in the shoe department was also very helpful, and knew which shoes to bring to me, that I needed for a special event. He listened intently as I described the clothing I needed to match, and made it so easy for me to purchase a couple of pairs. Christine, in cosmetics, is awesome too. She is so helpful in selecting the skin care products I needed,especially while I am dealing with health issues that have affected my skin. Even if it's not in the line she works with, she'll find what works best for me. I have not found any other store that comes close to the customer care I've found at Nordstrom's. read more

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To all the ladies out there who have endured tedious & frustrating bra shopping, I'm happy to report a good experience can be had here. I didn't need one myself, but you can schedule a free 30 minute bra fitting appointment online. I could hear consultations happening in the fitting rooms from staff that sounded knowledgeable & friendly. I wanted to try a certain brand that they sell here. The department was nicely organized. I was approached by Alyanna who offered assistance. She retrieved my size from the stock room when I couldn't find it on the racks. She also set me up with a fitting room & checked on me to see how it was going. She rang me up & wrapped my purchases nicely. She was very personable & helpful the whole time without feeling pushy or intrusive. read more

4/3/26- In search of a bigger handbag... Found one online and could have picked up in Roseville.. Decided to have it delivered.. Five stars because it was scheduled to arrive on Monday... but it arrived today.. Dolce Vita fit my needs of leather and a few more pockets.. Price was very reasonable.. read more

Nordstrom Galleria at Roseville - What's in the box.. - Department Stores Near Me - Roseville, California

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4/10/2026: Unbelievable~there's a large fish tank at NORDSTROMS--Checking out the fish tank!!!! Yet, there was nothing within Nordstrom's inventory piquing my interest purchasing due to noticing too many items' labels were "MADE IN CHINA!" read more

Nordstrom Galleria at Roseville - 7/21/2018: Therapy shopping sharpens brain function=SALE is embedded in my DNA/RNA coding! Shopping with Joy and Mom~ - Department Stores Near Me - Roseville, California

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Winter looking for a specific type of men's cologne and it was the worst customer experience I've ever felt at North Strom. Though kind of on par with the cinnamons around Roseville but still I expect more from Nordstrom. Especially if I'm going there to spend money. And that lady who couldn't even look up from her phone and just shook her head no to communicate was the most disrespectful thing. She should not be working in retail. read more

Wow. How the mighty have fallen. Nordstrom used to stand for quality and service. The salesman in the shoe department looked like he'd just rolled out of a three-day bender. I showed him the shoes I was interested in, and instead of helping, he immediately tried to talk me out of buying them. He couldn't have seemed less interested in making the sale. At this point, I'm thinking online shopping may be the better experience. read more

If I could wax poetic about the customer service I receive every time I shop with Melissa Cosmo at the Chanel counter at Nordstrom's, you would know that exceptional experience can still be found. As heart-broken I was when Nordstrom's at Arden Fair closed, I was thrilled that Melissa had transferred to Roseville Galleria. While I can no longer pop over during lunch for a quick peek at all the new products, I make a point of booking a reservation with Melissa and make the trip up to the Galleria. Every time, I leave feeling better than I do after a spa day. She makes sure I have samples of potions and lotions she's suggested based on my questions and new options. While she hasn't invented a way to make time stand still, her advice and suggestions make me look and feel years younger read more

I went in an Nordstrom last weekend to look for baby strollers. I was impressed at the knowledge of every employee that helped me. They truly cared about what I was looking for in a stroller and what was important to me. I am very thankful that Nordstrom still offers an opportunity to see strollers in real life and push them around. Again, super impressed with how much knowledge each employee had about all of the baby items in that section. I've always been happy with my experiences at Nordstrom, but this one was next level. There are no places locally aside from Nordstrom that offer so many options to showcase baby items these days. Yes target or Walmart may have some things that they can show you however, I'm looking for high-quality and something that will last a long time. Nordstrom is known for that so therefore, I trust the brands and the people helping me there in selecting what I needed. I also appreciated that each employee I worked with was patient and kind and was not pushing me to purchase immediately. They also were able to give me printouts to provide me side-by-side comparisons for each item that I was interested in. When I made my purchase, I felt comfortable and confident. read more

This place is honestly disappointing. It smells unpleasant--like dirty feet--which immediately puts you off. The overall atmosphere feels negative, like the employees don't want to be there. Customer service is lacking, and there doesn't seem to be much knowledge or interest in style or fashion, which is surprising for a store like this. Every time I've tried shopping here--even for something simple like a pair of jeans--it's been the same experience. Staff are often standing around talking and complaining instead of helping customers. It's no wonder there are so many returns . The return process is also frustrating. They say you can go to any register instead of waiting in line, but when you actually do that, staff often walk away, ignore you, or respond with a bad attitude when you're trying to make a return. It feels very disorganized and unwelcoming.( especially the rude Caucasian guy in shoes ) At this point, I'd rather drive two hours to Broadway Plaza in Walnut Creek than shop here again. read more

I had 2 different experiences in 1 day, it's Thursday 4/30 around 11/12 o'clock. The lady upstairs in the dresses area is a gem she was so kind and sweet she put a smile on my face. But then that surely went away when I went down stairs in the men's section around viouri.. the young girl that checked me out was a b... absolutely had an attitude her tone was negative and off. And I said thank you very much, I waited a sec for her to reply, and she just stared at me with a straight mean mug look. I said I guess not, and walked away. Give the girl upstairs a raise, and the one downstairs should work somewhere else because she seems VERY unhappy read more

My favorite place in the world. I especially love the smell when I walk in the door! Excellent service in all departments! People forget how important customer service is...and here it's #1!!! read more

I waited to finally post my review after multiple bad experiences. Nordstrom doesn't seem to care about their customer service anymore, which being a cardholder is now disappointing. The discrimination and racial profiling is outrageous here and it's not on one but multiple occasions. I came in here to do an online return as well as to purchase a Nuna stroller and car seat. I am standing in line in the children's department and a lady by the name Chris/Kris/Cris says to me "oh you can go over to that register" pointing to the one lone register in the back. Then she proceeds to help the customer that was standing behind me who also had a return. The only difference was that I was a woman of color. She then sends another customer of color to the same register she sent me to. I proceeded to be helped by the associate Chandler who tells me that the lady is his manager. I mentioned to him this is not the first time this has happened with this lady Chris/Cris/Kris. He kindly apologized for the way I was treated and agreed it wasn't right. With that being said, Nordstrom Galleria management, I see you respond to these reviews but is management actually doing something about it because it does not seem like it. Please train your employees to do better and treat all customers equally and stop with the racial profiling and discrimination. read more

Paul E. provided excellent customer service today! We appreciate this location for it's convenient location, great products, and unmatched return policy. The cafe at the front of the store offers great drinks. Nordstrom is a gem. read more

Christine lacks customer service skills. She doesn't greet customers and is rude. I've seen her treat other women of color the same way she treated me a few times I've shopped there. read more

I have been steaming for weeks to write review as I was angry and upset the way I was treated in the men's suit section. I would also state I have been a long time customer of Nordstrom starting when they were located at the Arden shopping Mall which has since closed, I have always experienced stellar customer service. I went to Nordstrom on July 9th first day of the Anniversary Sale. Purchased some shoes for my daughter, reps were great. I walked around the mens clothing line, not one person made an effort to help me. Some reps were just socializing not helping customers it was early before noon. I went to cologne counter and asked if she could help me, she walked me over to mens suits and middle aged blonde lady started to help me. I stated I was interested in Anniversary items. She pick three suits and lay them out. I stated I wanted to get my daughter's opinion who was sitting 15 seconds away by the guy playing music. I immediately retuned with my daughter and the suits were gone, rep was helping another person. She looked my way and made no effort to let me know she would be with me, I am assuming she had hooked a bigger commission. She made me feel like I was insignificant. I did want to buy a Peter Milan suit, I had to look for it myself or Canali suit not sure anymore. read more

Nordstrom Galleria at Roseville - Peter Millar Suit - Department Stores Near Me - Roseville, California

The customer service her is amazing. Chris swooped in and was my personal shopping buddy today. It's people like him that have me coming back again and again instead of shopping online. read more

I have been a Nordstrom customer for 35 plus years and have made numerous purchases at stores throughout the western US, but primarily at the stores in the bay area located in San Jose and Palo Alto. With that frame of reference, my recent two experiences at the store at the Roseville Galleria were grossly disappointing in regard to both the inventory and service within the men's department. On one recent visit, after spending about 10-15 minutes being ignored by the only employee in men's suits, which was a middle aged women that was not busy with anyone else, she finally approached me and asked what I was looking for and the size I needed. Although I know my precise size requirements, she insisted on having me try on numerous suit and sport coats in European branded sizing, claiming that was most of what they had in store and anything else would have to be ordered. I explained that I have several Peter Millar suits that were purchased at Nordstrom's and that company is not European. Her response was to tell me that newer Peter Millar clothing was more of a European fit and therefore, I must have some "older" suits that are fitted in a more traditional style. I then tried on a Peter Millar suit jacket in my size and it fit perfectly. Feeling insulted and disappointed by the service and selection, I opted to leave. I will not shop at a store that has employees that present an arrogant, condescending attitude in an attempt to act superior to others. read more

Ordered a dress and an hour later arriving at the location didn't have it ready, told to wait another 30 minutes. Mid day on a Monday is pretty wild because they weren't busy. Walked over to the rack tried on the dress and bought it. Not a shock people come here to try on dresses and order online. Only redeeming quality of Nordstrom still has a great return policy. You need to do better Nordstrom. read more

Yesterday my friend Genia and I went to the Nordstrom shoe department. We were greeted by Bernard who assisted Genia in finding a quality "dressy" shoe that would be comfortable. She has small narrow feet with a high arch. Bernard pulled several shoes for her to try. He had an extensive knowledge of quality shoe brands. He also knew what shoes would fit properly. He was charming and kind Bernard found her the perfect shoe! We were very impressed, Nordstrom has a gem of an employee! Thank you read more

Nordstrom is the place to shop online. Great directions and signage indoors for pick up, great system at pick up. Super quick and efficient!

If you go here for alterations, and you want your alterations shipped to you, be sure to triple-check that they will actually do so. I got a text saying my alterations were ready to be picked up. Since then, I have been on the phone with customer service for half an hour trying to get them to just ship my alterations to me like they had promised they would do in the first place. And this wasn't a small order; it was nearly a thousand dollars, which you think might lead them to treat the order with a little more care. I'm so annoyed that the Arden Nordstrom closed, because that was the closest one to me. This is the first time I've used the Galleria Nordstrom, but I guess I'll have to try the Walnut Creek one instead. read more

I went to Nordstrom today with the intent of purchasing a pair of Hiroshi Kato Japanese Denim Jeans and two Eton shirts ( 16 1/2 Slim Fit ). I was waiting in the area between the Jeans and shirts for a good 15 to 20 minutes. Many Nordstrom salespeople walked by me without offering to help. One lady, blonde hair, barely said hello and then positioned herself a couple of rows away from me. It was very disappointing that no one approached me to help. I was ready to buy these items! WTH! I feel that at Nordstrom, I shouldn't have to chase down a salesperson. Super lousy customer service. Then, I went to the Men's shoe area. I wanted to buy a pair of Addias Sambas. I did the same as before, I positioned myself in front of the shoes and waited. To my surprise, a salesperson ( Andy ) actually approached me and offered assistance. Yes, I did end up buying the shoes from Andy who was super helpful. Thank goodness for Andy otherwise it would have been a very discouraging and disappointing shopping trip. ... just because someone comes into your store wearing a clean T shirt doesn't mean he will not spend money on your clothes! read more

Called order pick up and Michelle helped me return my order pick up. She was very friendly and helped me in a quick time. Someone give her a raise !! read more

My husband went in to buy a suit jacket 5/27/25 to buy a blazer. The older man working in the suit department asked him what his budget was and my husband told him a few hundred dollars, the worker responded "not for that price". The quick website search showed that there are plenty of blazers that are less than $300. Horrible experience. read more

Attention all mamas and stroller buyers! I had huge issues with ordering my silver cross stroller from this Nordstrom, and after delaying my order they didn't offer be any compensation. I came in with my husband and we ordered and payed for the Wave 3 silver cross stroller. The next day the order was canceled, we came in person to make sure the funds were approved. I called and customer service said they weren't sure why it was canceled and they would call me back. I called the next day to inquire and they said they still were unable to determine why it was cancelled, but I was able to place the order again with the representative. The funds cleared and my package was on its way to be delivered OCT 31. We waited and kept checking the tracking, and they kept pushing back the date. First to NOV 5 and now NOV 8. I called and they let me know that my package was miss-directed and sent to another facility 1 state away. I asked for some form of compensation and the team lead helping me out today said they can't do anything. Nordstrom is responsible for the products you purchase through them. They claim it's the "product shippers" fault, when you purchased and overpayed them for their "quick and easy" services. You purchase from them, it's their responsibility. Mamas, do yourselves a favor. Order directly from silver cross, cybex, mockingbird, Nuna, or any other large baby/stroller purchases, or get them from target or Amazon. Nordstrom will over-charge and cause you so much headache! read more

Nordstrom Galleria at Roseville - It's careless and not attentive that they make these mistakes for $1000 dollar packages. Should have arrived in sac. - Department Stores Near Me - Roseville, California

Mariana who was in the kids department today 6/11/24, made my day. She stopped what she was doing to help me and seemed happy to do it. She went to the back to find something I was looking for. The box was large. She lifted it herself and brought it out to my car because I needed help. She was pleasant, kind, and went above and beyond. I'll ask for her shopping for kids items each time. read more

I noticed since the Mexican Retailer acquired 49.9% of the stores the quality has gone downhill. For example my Sister and I were looking at the shoe dept, and the brands we are used to were replaced by brands Ive never heard of. No longer do they carry the higher end brand. I returned an item in the store 7 days ago and today just received my refund? 7 days? But when you purchase items it takes 5 minutes. They are making interest by keeping our money. Not cool at all :( read more

I had initially placed a "same day" pick up order through the app. after finalizing my purchase, my order was switched to a delivery about 7 days from date of purchase. assuming this must be a mistake, I reached out to customer support and looked for clarification. They then informed me that the product I purchased was not yet in stock. I was then put on hold so they can double check inventory. After a brief pause I was told the product has "a good chance" to make it in today. Not wanting to take that chance I opted in for canceling my order in whole or taking a credit to swap it out for something IN STOCK. The customer rep then told me since the order is so fresh, cancelation would not be possible. I would need to wait a full day for their system to update, then take advantage of a credit or refund. After then deciding to wait the extra day for my order to arrive, I reach out to customer service to confirm arrival. To which I am assured it is at my home store. I show up the next day, To my surprise I am then told the order has STILL not arrived due to the truck being delayed. the staff while being as helpful as they could, did not have an answer for me other than try again tomorrow. No longer being on time restrictions, I decided to show up again next day. I once again called the store to confirm if my order has arrived, the service rep doubles down and confirmed order arrival. I am now being told today that it should be here at 5pm for their last delivery. I had a woman named Michelle, she was beyond respectful and empathetic. She tried to help with what ever tools she had while still offering helpful solutions. This is in no way a jab at the local staff. Their point of sale system, along with advertised wait times or delivery's are complete BS. Waste of time, and money. Stay far away from their mobile pick ups or same days. read more

Recently I started getting into finding and trying out new colognes. One of my best friends recommend I check out Nordstrom because they have a wide variety of colognes, including some that the local competitors don't have e.g. Hermès. Although the first few times I came here I didn't have a really pleasant experience. I would catch side eye stares and was told in a condescending tone by a worker that they don't price match, even though the website clearly states do price match certain competitors! It got so bad I was tempted to just give up on this store completely and take my business elsewhere. That was until today I came across one of the best employees they have who made the whole experience unforgettable. I've been looking for the Prada Luna Rossa Ocean Set; this includes a 3.4 oz bottle and two 0.33 oz travel-size bottles, and this was only store in the area that showed to have it in stock. A young salesperson named Thomas F approached me and asked if I needed any assistance. I explained to him I'm new to colognes, I've purchased four recently and I'm looking to add my fifth one but asked if he knew any others I should consider. Just like that Thomas opened up a plethora of useful knowledge, including tips and recommendations. We walked up and down that whole section and he showed me colognes I never even knew they had, he explained in great detail the notes that each one produced and answered all of my questions to the best of his abilities. He made me feel comfortable and not rushed! I left there with a new found respect for Nordstrom, a list of new colognes to consider, and even better a new acquaintance who I feel like I can honestly recommend & trust. Thank you so much Thomas F for all the help today and I will for sure be back to do business with you! read more

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Disgusting behavior!! I'll put the lady's picture down below so y'all know who to look out for. Greeted everyone around me and asked if they were doing ok but ignored me and made me feel uncomfortable. Meanwhile I am a woman of color. Absolutely rude and this behavior in 2025? Seriously? read more

Nordstrom Galleria at Roseville - The lady in the skirt and purple top. - Department Stores Near Me - Roseville, California

Mike in the shoe department is where it's at. I asked another rep for the Uggs Tasman in my size, and he said they don't even carry it. Mike on the other hand, left no crumbs.. and delivered! Found my color and my size! He needs a raise, a promotion, everything!! read more

I have not been to the mall in a very long time but since I recently started working again I wanted to invest in some work shoes and the employee who helped me tonight Dan was very helpful and very knowledgeable I explained how I wanted to invest in some hoka shoes since my mom is a huge hoka fan and I explained that my job would require a lot of standing and he recommended the hoka bondi 8 that it had a lot cushion and is very comfortable for standing all day so I ended up deciding on the hoka black and white they where a little bit on the higher side but they are definitely worth investing especially if you have a job that requires a lot of standing it worth the extra money thank you Dan for being so helpful I definitely appreciate it I highly recommend Nordstrom in Roseville they are great and very friendly great staff and lots of different name brands to choose from thank you again and i will see you again soon read more

Nordstrom Galleria at Roseville - These hoka bondi 8 are a great shoe for standing all day - Department Stores Near Me - Roseville, California

99% of the time the staff at this location are fantastic. Whether I am shopping in the shoe department, or at the make-up or perfume counter, I always get great service. I have been shopping at this location since they opened. read more

Went in this afternoon and ended up purchasing three pairs of shoes (a pair of vans and a pair of hunter boots as well as a pair of Vince camuto boots.) Gabriel saw me wandering around with the right side of the vans in my hand and asked if I needed assistance. Good thing I had that in my hand because all the shoes I wanted to try on were in different areas on the floor and I didn't want him walking around to see which shoes I wanted to try on. He grabbed me my sizes and was very professional and patient with me. He rung me up and I was on my way. Thanks, Gabriel! read more

Nordstrom Galleria at Roseville - Hunter Chelsea boots - Department Stores Near Me - Roseville, California

So disgusted with the Half Yearly sale this year. Walked in last night to the women's department and there were two racks with all this random stuff set up from all the departments according to size. what the hell!! It looked like The Rack and with 1/2 ass marketing. What has happened to my Nordy's of the past?? I worked for them for years. No customer service and no exclusive department assistance. It was awful. read more

Nordstrom Galleria at Roseville - Department Stores Near Me - Roseville, California

Let's dispense with the small talk shall we! We all know Nordstrom. So what's left to say? Well, for starters I have not been inside a Nordstrom Department store in over a year. Today I took the plunge and walked through those Nordy doors to the shopping world of everything beautiful, trendy and new! Ah! A moment of silence please:). Are the days almost back when I can really just walk into any Nordstrom and all the window shopping opportunities??? Sigh! So Nordstrom is not my number one shopping destination and never has been. However it was always there hovering in the back of my mind...just in case I needed plan B. Right? Quality items, incredible customer service and that unbelievable return policy! Let's get real...I took you for granted, my dear Nordstrom, and for that I am truly sorry. Yes, you have been missed! And my promise to you is that will never happen again. I am a better person and consumer for having shopped at Nordstrom today! Thank you Owen for helping me select the perfect summer shoes. Nikita, you are so sweet and your taste in sunglasses is exquisite! This is what I have missed for so very long! Nordstrom equals reliability plus. And always looks like love! read more

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In addition to my previous review, I went yesterday and Danielle Wilson is awesome! I received awesome service from him. Couldn't give it 5 stars because the parking lot was horrific. read more

I bought a watch online and went in to get it sized and look at other options. I was helped by a gentleman named Mahdi. He was super nice, had great customer services, and assisted with my watch sizing while I waited. We also went through other watch options. read more

Of all the years I have been coming here the one person I have gotten to know best is Andrew at the Clinque counter. He has by far been the most consistent and helpful! My daughter adores him bc he helps her decide which products will work best with her skin and all his recommendations are spot on! He,100% always makes sure I get my rewards points (others always forget to ask for my number and I've always got to make them back up on the transaction so they can enter it). He even let's my daughter know when you spend so much, you get a free makeup bag with goodies(on some occasions, they have this). Ok, ok, so I'm telling you to ask for Andrew on your skin care needs!! I do like my Mac makeup though!! The foundation I use has never let me down here. So why try anything else? I always get my foundation and moisturizers and primers here. It has always made my makeup come out looking creamy and smooth. Sometimes, it's hard to catch one of the girls/guys behind the makeup counter because it's so busy, but if they can grab something real quick & ring you up, they will!! Don't be afraid to ask what they would suggest to achieve the results you want. That's what they are here for. (I still ask questions and I do makeup on the side) If ya didn't know it, the Mac counter has a recycling program where you DO NOT throw away your empty mac products, you save them and when you save up 6 empty bottles or products(even lashes) containers, they will reward you with a free lipstick! They have so many choices to choose from. Have makeup questions? Come here(or ask me, lol) read more

Sooooo glad they updated their free people area and made it much larger! They carry a huge selection of free people movement now and have a lot of cute styles of the free people apparel! This was much needed and I'm here for it! read more