Dec 9th: Around 1130am or so. I walked into the place with my best friend to find something for my mom for Christmas. The First Lady who we encounter was so nice in Women's. Then we went to Men's section cuz I wanted to see what they had to offer. Upon walking into the area, I saw 2 ladies gossiping about work drama, I politely said 'hello' and they both glared at me and said 'hello' then went back to their conversation. Never once asked me if I needed help, or was looking for something in particular. Needless to say, we walked out immediately. They did not bring any value of customer service to the table! I'm going to the Coach store at the mall before I ever go back into that store again! read more

03.21.2026 - COACH OUTLET - FOLSOM, CA - I mainly came in here to see if they had men's wallets. I noticed my boyfriend's wallet was wearing out and I planned to replace it. He likes simple black and i believe his current one just looks like its been drowned in water for years. I got him a leather looking one in brown and it looked classy and beautiful. Its very stylish and I think it will look great in his pocket. Maybe he needs a variety of different wallets so he doesnt have to wear out just one. I know some men don't care of this but I think if you switch it up sometimes, you dont have to wear it all out. Even out the wear and tear. I would definitely return to add to his collection so he can change it up sometimes. Love it here. read more

If you like Coach and luv discounts, well then come on into the Coach outlet in Vacaville, CA. The shop has purses, wallets, sunglasses, jewelry, shoes, and menswear. But the majority of inventory are purses and women's wallets. The pebble leather purses were 1/3 of the retail price. They have a couple of "greeters" at the door. Not sure if they are greeters or security, or possibly both. Either way, they greeted folks as they entered. They have staff that walk about providing sincere assistance without the obtrusive lurking about. The store is laid out well with roomy aisles. But the shelving is showing its years. Chipped paint, scratched surfaces. They could stand some sprucing up. read more

Coach Outlet - Outlet Stores Near Me - Folsom, California

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My recent travels have taken me near a few shopping outlets, and who doesn't like a great deal or bargain?!? This outing took me out to Folsom, and I decided to pop into a few stores to see what items I might not need, but needed to have. I popped into the Coach store. It's been eons since I've been to this particular store at this particular location. I recall the store being somewhere else in the shopping center, and definitely a much different footprint. This store has a men's section, a pseudo discount section and then the regular section with Price is marked down to whatever their daily special is. I was always under the impression that outlet stores, especially coach only carried items that were discounted and during some particular sales would be discounted even more. Usually their regular store items don't make it into the outlet stores. Interestingly, enough, when regular store items do appear at the outlet . The prices are not discounted or marked out or eligible for any of the sales. The sales staff was super helpful and very friendly. I'm picking up a few gifts for a friends upcoming birthday, and they allowed me the luxury of selecting between a couple of different similar items and picking out the one that I thought was the best. Even when I checked out, they were happy to provide me with some basic wrapping! This location is fairly well stocked, and offered a decent variety of items. Price point is what I expected. Nothing spectacular, but worth checking out. Great free parking, tons of other stores to browse and shop in the center. read more

I've been a client of Coach for many years. I usually visit the Coach Outlet in Gilroy, but yesterday I decided to visit this location with my family since we were traveling nearby. I came here specifically for the new Tabby 20 purse. The service was not good at all. It was only until I had to walk up to one of the members to tell her I wanted to purchase it that she finally helped me, and of course she made it known to say her name so I could tell the lady at the register who "assisted" me. I was the only one in line at the register and the lady who checked me out was so rude. I spent $400+ and she didn't even include the dust bag, she just threw my brand new bag into a small brown bag. I didn't even realize until after I left. I don't recommend this location unless you're white or dress like you have money, then maybe the service might be better. However, if you're young and aren't white then you might just be profiled and treated poorly. Save your time and go to the one in Gilroy or Livermore instead. I do want to add the ethnic lady (I forgot her name) in the men's section was much nicer and attentive. She was the only one who walked up to us and recommended wallets and showed us the new ones. read more

Coach Outlet - No dust bag, just thrown in a brown bag with no protection. - Outlet Stores Near Me - Folsom, California

Very unfortunate to see so many changes in just a month with new employees. The price increase is also getting out of hand.

Customer service is horrible!! They make you feel like everything is an inconvenience to them. There were a few nice women, but other than them, everyone else is rude. read more

Service could be better. The employees act like they are employed by Hermes. Would not recommend this location. Inventory is made exclusively for factory outlets to appear you receive a "deal". read more

Purses, purses, and more purses as far as thee eyes can see - I MUST be in Coach Heaven!! Well Coach Outlet in Folsom once again and grabbing up allll kinds of GREAT deals!! Staff are friendly and helpful each time we have been there. I LOVE each and every purchase I have made here to include one of my most recent purchases. Staff even went out of their way to see if they had one in the back that wasn't part of the display. Thank you, Coach Outlet for once again going above and beyond - I LOVE my newest addition!! read more

Coach Outlet - Outlet Stores Near Me - Folsom, California

From the moment we entered the Coach store to the moment we left, the entire experience was truly wonderful. The staff created such a warm and welcoming atmosphere that made us feel right at home. The very kind lady who greeted us--I believe her name was Wilamina (apologies if I got that wrong!)--was so sweet and thoughtful, setting such a positive tone for our visit. The sales representative who checked us out was equally amazing: kind, engaging, and genuinely attentive, which made the whole shopping experience even more enjoyable. It's rare to find a team that balances professionalism with such genuine care, but this store absolutely does. read more

The Coach Outlet in Folsom looks pretty, and the salespersons here are more attentive and polite than other Coach outlet locations. I received a lovely greeting when I walked into the store. Several salespeople in the different sections offer assistance when I stop to check out something. They provided an excellent service. The store is beautiful and carries many Coach products in all departments at better prices than the retail prices. This store is a little less crowded than most of the other Coach outlet stores. The shopping experience is more relaxing and enjoyable in this store. read more

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I have to update my review. I came back today looking for shoes after ordering my bag I needed online. My last experience was nothing like today and I'm thankful for today's experience.I walked in and I started looking at shoes. Shortly after Veronica came over and conversed a bit and she checked in on me a few times. She was so sweet and very helpful my whole shopping experience. It was nothing like last time and she was very sweet and attentive. Though it's an outlet it's still a luxury store and I would love to have the luxury buying experience and she definitely gave it to me! I left with 2 pairs of shoes! Thank you so much, Veronica!! I hope to get helped by you next time and will only be back because of you! read more

Coach Outlet - Wedges - Outlet Stores Near Me - Folsom, California

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Pretty wide selection of items for all genders. From purses, small leather goods to ready to wear! You will most likely find something here, an at a good price. Customer service is meh, they actually have never once offered to assist me but I get it some customers don't like to be bugged when looking. They have a pretty nice selection of items and most recently picked up a nice coin purse for the lunar new year. read more

Coach Outlet - Coin purse - Outlet Stores Near Me - Folsom, California

I like Coach for their high quality. They don't make too much for men, but I've got a wallet that's lasted years and is in phenomenal condition. This review, however, is really for the people there. They were super helpful, nice, and actually were proactive in finding what I was looking for. It's the people that make or break a business. read more

Stephanie and Paola were so helpful! Paola helped me to find the bag scarf I was looking for and even directed me to Stephanie to design the scarf for my bag. Stephanie was so sweet and kept trying until I was happy with the design. It came out so pretty and I left very happy! read more

I came in to return (hoping to exchange) a pair of boots that I ordered from online. There were 4-5 sales rep around the front door. There was an elder customer that was in fancy clothes shopping. One of the sales rep was definitely helping her out. I received no welcoming greetings and I continued to walk around the store. I was hoping to maybe exchange my pair of boots for another item. I looked at the shoes, no one approached to chat about my item that I have because you can clearly see that I walked in trying to return something. I tried a pair of loafer but it just wasn't working out. As I am trying the pair of shoes on, I can see that the 4-5 sales rep are huddled in a group just chit chat and looking at the other customers in the store. After noticing this, I decided that I don't want to try any more items on as you can clearly see that they're not interested in helping you. Why bother spending the money in the store? I went ahead to the cash register to return my boots. The cashier communicated that the item has been returned. I was confused as she didn't provide me any details and I don't have a return receipt confirming that the item was returned so I asked her for a receipt. This is when she communicated that I'll be receiving an email confirmation for my returned item and they don't provide a confirmation receipt for online orders. That's fine but at least explain that to the customers. Like, you just want to provide any details? And especially if I have never returned an online order to the store before. No wonder people don't buy stuff at stores anymore. The customer service stinks and the people at the stores don't seem like they want to help. read more

If I could give 0 stars , I would . First off , I've been a coach buyer since high school. Bought purses and clothing for school dances etc. I have well over 6 bags , and a few wallets to match them , and I've ever gotten my mom hooked . Today I took my boyfriend with me to help me search for MY 21ST BIRTHDAY bag . When I walked in , I wasn't even greeted . The lady at the front room didn't say a word to either of us . Then as we're taking our last look to confirm what I wanted [making sure it would go perfect with my outfit] she calls a lady over her "walkie-talkie" to come to the front "immediately", insinuating that him and I were stealing . I handed her my bag to put back where it belonged where she responded "how am I supposed to know where this goes ? It wasn't from this room" Well Karen , figure it the fuck out . Absolutely crazy! It made him and I so uncomfortable! Profiling AT ITS FINEST! If you are of any color (OTHER THAN WHITE, BECAUSE SHE OBVIOUSLY THINKS ONLY BLACK PEOPLE "SHOPLIFT") do not come to this store. I'll never be back. I'll probably never wear my bags again. Just a horrible representation of customer service. read more

Yesterday was my daughter's 14th Birthday and she wanted to go shopping at Coach to pick out her gift. We were traveling to FOLSOM, CA from the RENO, NV area - about 125 miles, to go Birthday shopping at Coach. Due to #COVID19, Coach was closed to the public, only allowing curbside pick-up or FaceTime shopping and they bring it to the door. We told them it was my daughter's Birthday and they went above and beyond to help us and took the time needed to find just what my girl wanted. Veronica @ Coach was AMAZING!!! She FaceTimed with my daughter and I and brought the bags my daughter liked to the door to see them. Loved the gift wrapping and sweet Birthday note. THANK YOU, VERONICA @ Folsom Coach for making my daughter's 14th Birthday FABULOUS and one to remember!!! #Coach #CoachFolsom #BirthdayShopping #CovidStyleBirthday read more

Coach Outlet - Birthday shopping success COVID style - Outlet Stores Near Me - Folsom, California

I love shopping and this place tops my list of places to shop for coach bags. The first thing I realize when i walk in is that everything is always on sale here which always makes it even easier to justify spending my hard earned dollars. It's not 20 % off either. It's always 70% followed by an extra 20%. So you know your getting a decent price. All of the sales associates here are always so nice and helpful and friendly here. They are great conversation as well. The bags themselves are quality. All of the products are made in italy. I put my handbags through a lot of wear and tear so I deffinatly need something that will hold up through the abuse I put my handbags through also something my cat can hop into and go for a stroll in from time to time. read more

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I did not want to come to this review but my granddaughter insisted I leave a review. I came in on October 26th, 2024 and I was looking for a bag. My granddaughter was helping me. I asked a lady there for assistance. She was helping me but she smelled like alcohol. She was slurring her words and she kept touching her head. She said her name was Stephanie. I did not get anything because I did not find what I was looking for but my granddaughter said she over her telling a lady there with long black hair and glasses that she was hung over. My granddaughter felt this is unacceptable and I should ask for a manager. I called later that night and spoke to a lady whose name I cannot recall and I asked for the store manager. I was informed she was not in. She did offer to help me but I just wanted to speak to the store manager. I am going away on a trip so I will try to call back when I return. I feel the service should be improved on read more

I came here looking for a small hands free backpack bag. My thoughts were that since it's the beginning of the school year I'd have a better chance of finding this item. I couldn't find my backpack bag, however, I ended up buying a sweet cross body purse. It's called the Hadley field bag and it was on sale for $189... Which I think is a lot of money for such a small purse. But guess what? Everything is on sale 50% off today on top of the sale price :-) :-) :-) The customer service is awesome at the Folsom Coach store. I asked for my bag to be tissue wrapped and boxed up, which the sales clerk did with a smile on her face. read more

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Very rude and inconsiderate male store manager. We were shopping during closing time. We were a group of 4 together with my handicap wife on walker. He insisted we exit the back door instead of the front door where we came in. We shopped a lot and we have a handicapped companion. It was so inconsiderate for him to send us to the back door where we have to walk longer! read more

You need to update your hours online. It says your open at 10am. When I arrived it was closed until 11am!

Thank you BEE. Great customer service. Always remembes me when I come in to the store. Goes way above and beyond to make sure you are treated like a VIP. Everything you expect when shopping at Coach. Anything you need......Talk to BEE. read more

Coach Outlet - I asked BEE to write his information on a card. Here it is. - Outlet Stores Near Me - Folsom, California

I've been a coach lover for as long as I can remember. My daughter and I drove here from Clovis for a mother and daughter date and stopped by here to treat ourselves. Once enter, none of the ladies dared to acknowledge us or even looked our way. As we walked out with our bags we got death stares. I'm glad we're never coming back. Not only did we felt unwelcoming but definitely made me regret spending my money here. read more

This is one of my favorite stores that is in this outlet they have a lot of great different purses to choose from including wallets scarves and much more this is a very clean establishment very clean atmosphere very friendly staff very helpful very nice beautiful store with lots of beautiful items to choose from I always like coming here I always find something I need it's usually a new purse LOL or a new wallet but hey a girl can never have too many purses lol They even have some wallets for men they have so many different bags to choose from they have anything from wristlet Two small cross body bags two really large bags my favorite items from them is the items that have the coach logos it's my favorite item at the Carry I highly recommend this establishment for anybody who has the love a coach items like I do it's a great store with lots of great items I will definitely be coming back here again very soon for more future visits and more great items thank you coach for being so great and friendly and helpful I appreciate everything you and your store you for customers like me I appreciate it thank you again for everything read more

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I've been to this place about two times and have bought a few things, there's a decent selection for men considering 98% of the store is geared towards women. I have interacted with a few of the employees here and had a longish conversation with of them on my first visit. They all have been very friendly and nice. When I walked in they greeted me and a few even remembered me, I didn't even say anything they just said "hey I remember you!" and we talked. I'm glad the employees here are friendly and approachable. I will definitely be coming back. read more

Amazing! I loved it! Went there to buy a gift and the people who work there were extremely helpful and kind!! Definitely going there again!

I love Coach! This store is one of the smaller Coach outlets I've been to, and their selection is somewhat small. I wish there was a larger clearance section. Sometimes there'll be 20% or 30% coupons. If you're up for a drive, I recommend going to the Vacaville outlets. read more

Had 3 different sales people approach me and asked if I needed help. Granted, I went on a weekday close to closing, so of course they had more time to help me. I got suggestions after I asked one of the girls a question, and they were all very helpful, friendly, and genuine. I've also been here when the place was a madhouse. My advice if you really want to feel acknowledged and helped by the staff is to go during slow hours like early when they open on weekdays or close to when the store closes at 9PM. But by all means if you want to blend in with the crowd of purse-hungry women, go on weekends when it will be packed. Lots of cute purses. Prices are obviously more affordable than Coach boutiques. I've purchased a cute clutch here that I use as a makeup bag and if I'm going out at night, it's perfect for clubs and/or a nice dinner without carrying around my huge Coach satchel. read more

Very pleased with our first visit to this outlet location! We are from Reno and this is the closest physical location to show outlet. Bee was super helpful in helping us find what we were looking for! I got the super cute coach collar and leash for my chihuahua and the small was slightly to small (but large would've been way to big) and Veronica who was our cashier offered to have a hole punched in the small collar so it would fit! And it looks amazing !!! So pleased with the staff here thanks so much coach!!! read more

Coach Outlet - Coach pet accessories - Outlet Stores Near Me - Folsom, California

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There is a mens and women section. . Of course the women's show room section is double the size of the mens showroom. . The women's show room feature, key chains, trench coats, wallets, bags, purses, duffle bags, shoes, belt. . The mens show room feature, key chain, coats, wallets, duffle bags, briefcases, shoes, wallet, belt. . As of right now they feature mickey mouse x coach. For this special collection mickey and coach, they have back pack, long zip wallets, a phone case wallet, key chains, and bag charms. . Wallet they have long ones, short bi fold, card cases. If you catch the sales they have 50 percent off plus additional coupons or discounts depending if they offer it. If its half off, most wallets are 50 and up. Maybe cheaper for card holders. . Sometimes they have sales such as half off plus additional 40 percent off. Like this weekend for memorial day. . Service- they help us look for other colors, check prices, and etc. They are pretty quick with the service too. . Overall i like to shop around the holidays or for special occasion. They have great deals and most times i find some small accessories. Thanks for reading and have a yelptastic day. Stay bad and boujie. read more

The staff is incredible! There's about 7 people walking around and the lines go by really quick.

This store has amazing deals on bags. Although, wouldn't purchase the shoes here you can find better deals at other stores in the area. The staff is friendly and helpful. read more

Honestly, I hardly ever write reviews but I'll write one for this place . I hate coming to this location but I'll come here occasionally to shop for my mom when I wanna buy her a gift . Unfortunately vacaville is too far . EVERY single time I come here, not even one person would greet me, help me, or tell me about the deals . But the next, older person who walks through that door, RIGHT after me, gets the whole shabang ! I know I look like a kid who probably wouldn't buy anything but you shouldn't judge a book by their cover . Horrible, horrible customer service . read more

This location has really,really gone downhill. I use to come here a couple times a year and now that I went in 01/06/2017 I plan to never go to this store again. My sister and I decided to come to this location after a long day at the office to find a wristlet for my cousin. while shopping we asked an associate if there were any other wristlets near the women's entrance side she said no and from that point this same associate was closely following us so much so that my sister turned around and she was directly behind her. we put down the items we were going to purchase and just decided to leave. They should train there employees to use discretion when attempting to follow people. It was really embarrassing and totally uncalled for. read more

Employees need a lesson on sales (except for older lady.... very nice... she should train you her sales staff) to not being rude to clients. In fact they lock one of main doors... during torrential rain downpour... and when client opened for us, worker said 'your not suppose to do that'! Hubby asked why not own... rude staff said "at least u have umbrella!' I'd not buy anything there cuz poor attitude! Guy at front door 'actually yelled at grandmother whose child accidentally went behind wall where window showing were! So besides older women... others should take customer service course! Wouldn't go back... such bad experience! Visited dec 1st, around 2:30 read more

I'm not one to spend too much money on a purse as I see better things to do than to just want to advertise for any company because they have their print on everything and be the one to pay a ridiculous amount for it. I have to say though that with coach its not just about having an expensive purse, its about having a purse that will last what feels like forever so you end up getting what you pay for and that's not bad at all.. Coach is normally excellent quality but here at the outlet some of the materials don't look as good as the ones used for regular priced purses elsewhere. Lots of jammed zippers and what seemed like pleather. Not all of it looks cheap but to my surprise, lots did. There is always a sale going on in here and you can most likely score and get anything in there half off. Great deal! The ladies working there are nice and pretty helpful. read more

I have not had a Coach purse until now. I did not understand the hoopla over expensive purses. Now I'm a pod person, God help me. The leather is supple like buttah. The construction is solid. The lining is soft. A $358 retail value satchel went down 65% to $125 + tax. Lucy was helpful and the staff did not mind that I opened, pranced and pried many purses while in the store. Although I would have appreciated a wider variety, my honey was kind enough to give me an early Three Kings Day present and initiate me into the Coach sisterhood. Now my beat up wallet looks like an orphan next to my shiny new bag. Onto another Premium outlet! read more

Service sucks here. My sister bought a purse and within 2 months, the strap ripped. We asked for an exchange, but they couldn't help us. I probably won't ever buy a coach purse ever again and tell others about their horrible customer service. Kate Spade customer service is so much better and a lot more helpful and really care about their customers and retention. read more