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    Cotton On

    3.1 (31 reviews)
    Open 10:00 am - 9:00 pm

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    Vince Y.

    One of a handful of stores they hit up when I was asked to go from our trek from Madison Ave to Rancho Cordova to Roseville Galleria. I can't say much about the store as the two girls ducked in here and did some light shopping. I stayed outside.

    Long sleeve

    Nice design and good quality but their prices are high. You can get some good deals sometimes.

    Cute layout and fun clothes
    Kate S.

    Cute inexpensive clothes and great sale / clearance items. Love the message and focus of the store, but the customer service is lacking. Staff is more focused on merchandising the store rather than helping / monitoring the dressing rooms. Would also be helpful if the staff put a smile on their faces - could make the shopping experience for clients much more enjoyable!

    Rosalyn L.

    Okay, so one of my favorite clothing store is finally one semi short car ride away from me! I first fell in love with Cotton On in San Francisco. Since moving to Sac, I've almost completely forgotten about them until I heard that one was opening up at the Galleria!!! Clothing wise, everything is super clean. I would buy everything if I could! Would You judge if I got a shirt that says "Fries before Guys"? If so, judge away! LOL. Everything is decently priced and theres a lot of "2 for $" deals like 2 for $40 hoodies. The peeps working the floor here are so fun, happy and helpful. Shouldn't it be expected? I guess so but the staff here went above and beyond. There was a lot of good vibes and good conversations. The dressing rooms are clean and spacious but I do wish that they had something to put non hangered items on. I'm always up for supporting stores that do charitable work. Buy a bracelet at the checkout counter and 100% of the proceeds go towards the Cotton On Foundation building of healthcare centers. Buy a water bottle and it helps build classrooms. Buy a tote and you help provide clean drinking water to entire communities!

    My younger sister needed to go dress shopping for her upcoming banquet for school, and of course we came to the galleria. We stopped in Nordstrom's, Zara and Macy's and put a few options on hold but wanted to pop in a few more locations. Always having shopped at Cotton On for great essentials I thought we'd make a stop to see if by chance there was a dress that would be perfect. Immediately there weren't very options as it's the season for dress buying, but on the front mannequin was the last of a great slip dress that was perfect. I asked a gal with green and black hair, who must've been the sales lead that hour for help with this. She seemed very helpful going to grab the dress until she spoke of a policy stating you must by an item once it's pulled off of a mannequin, which I've never heard of before coming out of a retail store. And I base this off of my experience as assistant manager at both Banana Republic at the galleria and Bellevue square mall as well American Eagle Outfitters; a sales lead sells above all so that was a head turner. I told her it's be great to see the same cut to really make sure it'd work. She was great and grabbed a bigger size so we could actually get a good opinion of the smaller one on the mannequin, of which she followed up that we could also try the smaller size. We new the smaller would be best so I asked for that one. I was quite shocked and patient as she proceeded to try and pry the dress off of the bottom of the mannequin rather than pull it over. I new immediately that there would be a tear of sorts as it's happened in the past with quickly disrobing a mannequin, but I just tried to be helpful suggesting untying the belt to help. We get the dress and walk around and I skim the dress to be sure it's not badly torn, but a seem was ripped. This was a bit annoying but my younger sister really liked it so we were gonna get it. I brought it up to the cashier, as myself and my cashiers in the past would be collaborative to see how to fix it but she just offered a discount which was great. I confirmed with my sister that she still would want it if I mended it and she said yes; followed by the sales lead walking up to see what was the matter, proceeding to pull on the string I could only assume at this point to see if it was a "loose thread" which is common with mass production. I said please don't I'll just have to sew it. Rather than apologize for knowing exactly what had happened she doubled back to say,"so that you know since there is an additional discount..." of which I finished,"it's final sale." This completely turned my experience since she obviously was trying to make it out to be anything but what it was. I've never appreciated people sitting and writing reviews like this, but know that this location in particular (the galleria) has stores that can coast by and make there numbers no problem, not carrying about the fundamentals of selling and customer serving, drives me to do this. As well as, knowing DM and other superiors pay attention to these things for feedback for their stores. I was quite disappointed in this and don't discount any fatigue from the pandemic; however that's not an excuse since I've been on the other side of the retail story since the pandemic began and know that every company has shifted to value the customer and have their experience take center stage. I'll continue to come here obviously for the great essentials and want to give possibly under appreciated sales leads and associates kudos for sticking it out through this and assumingely for taking the initiative for customer experience.

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    10 months ago

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    8 years ago

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    5 years ago

    So my girlfriend was looking at a crop top shirts and there was a somewhat of a shit stain on the shirt.

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    4 years ago

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    8 years ago

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    6 years ago

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    6 years ago

    Modern and stylish, good quality hoodies. Very good store with basic clothes, specially for youth

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    8 years ago

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    Ask the Community - Cotton On

    Review Highlights - Cotton On

    The manager Stephanie was so welcoming and friendly.

    Mentioned in 2 reviews

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    LOFT

    LOFT

    2.1(51 reviews)
    0.3 mi
    $$

    Love the store but it lacks good customer service. When I asked for a gift box, the sales person…read moreawkwardly said "ok". After 5 minutes or so of her trying to assemble the box, she asked if I wanted the clothing I purchased into it. I said "Yes, it's a gift". As she started to put the contents into the box, I asked her if she cut the price portion of the tag off. She said "oh, did you want me to?" Ahhhh, common sense says that if it's a gift, you should automatically do it or ask the customer? After finally putting the merchandise into the box, she handed me the sloppily put together box and said "Merry Christmas" I said "thank you"? And asked for a loft BAG to put it into (raining outside) as well as the gift receipt, that was not offered. It's not that she was being rude, just clueless. Maybe she was new, who knows...but the other sales lady at the register just stared at her and offered no assistance when she was struggling with the box. Can you say WEIRD? Awkward experience all around. I spent a decent amount of money and also never was asked if I needed help by a salesperson on the floor. I did need help...but I eventually figured out the answer to my question. For being a Saturday afternoon during Christmas time, they were not even busy.

    I came here to update my work wardrobe since we're moving to business casual. I had heard from…read morefriends that LOFT has good work pants and blouses, and I was also hoping to catch some good sales. They did have some cute pieces, but a lot of the styles felt outdated or just not my personal taste. What really stood out to me, though, was the customer service. I noticed the sales associate actively offering help to everyone around me, asking if they needed assistance, but she never once approached me even when I was standing right next to other customers. Because of that, I ended up feeling uncomfortable and decided to leave. As I was walking out, she finally asked if I needed help, which felt very odd considering how attentive she was to others. I declined and left. Even if I wasn't shopping alone that day, I still should have received the same level of service as everyone else. The whole interaction just felt off and didn't sit right with me.

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    LOFT

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    Vuori

    Vuori

    3.7(6 reviews)
    0.1 mi

    Only more praise to sing, as I popped in there again earlier today. Grateful to have Ian on hand to…read moreanswer my questions and check on inventory for me, he was super patient and helpful. Ian also let me know that their spring collection was just around the corner. A dear friend introduced me to the brand and I am hooked. Gorgeous materials, beautiful colors, and so much to choose from. Such a great shopping experience from start to finish.

    Not impressed today. While this store has a decent inventory compared to a lot of other Viori…read morestores , the customer service left a lot to be desired. Granted lines were long with the post Christmas shopping. However, they didn't have a way of managing it and it ended up with a whole lot of really frustrated customers. I knew what I wanted when I walked into the store. I picked up a pair of pants and walked up to the register. I was third in line. There were two registers going. There was a longer line at the other register; I picked the shorter one. By the time they finished the person at the front of my line, they were probably 10 people behind me and an equal number at the other register. What did the cashier do when it's my turn? She calls for the person in the other line. That person then told me that there was only one line when she got in line. What?! We had all been standing there for at least 20 minutes. If there was only one line, they were 20 people who were never told that by anybody. This is not OK. I know a bunch of us, myself included, walked out of the store. It's no way to treat guests.

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    Vuori
    Vuori
    Vuori

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    Cotton On - womenscloth - Updated May 2026

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