I don't normally come out to the Galleria, and have never been to this particular Express; but have frequented Express for years. I came to this location recently as my family and I are attending a wedding and my boys were in need of dress attire. After arriving and going to the men's section we were greeted by one of the sales associated. I don't remember her name but she was short, blond and had a slight accent. She was also very polite and extremely helpful. I wasn't sure what exact sizes my boys would need as they're statures vary greatly, and didn't know if sizes were carried for my youngest. I gave estimates sizes to the associate and she went from there looking through the stock on the floor, in the back area, and even online. In case I might find something there that I could find while in the store. We were probably in the store for over 2 hours while I went back and forth, from the floor to changing room. Having my boys trying on everything from slacks, jackets, dress shirts, belts and dress shoes. In various styles, lengths and colors; ensuring we got the right fit for all 3 of us. I was thankfully able to go off my current Express clothing sizes to quickly find what I needed. OVERALL: Sales associate went above and beyond to help us and which was very appreciative. And made our experience very smooth. read more

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The experience was pleasant in Roseville. Manger was Mecka was awesome. I received all of my rewards and discounts from my app. I will definitely be back!!!! read more

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Will not shop here again. You cannot return or exchange without tags and receipt. Even with receipt, you can't return or exchange. Save yourself and just buy somewhere else the store manager was very rude no customer service at all . read more

5 stars for Yolanda. Great service and customer service on a weekday morning. I hope Express knows how wonderful Yolanda is to her customers. Told her I'd definitely be back and seek her assistance. If not for her sharp eye, I would have bought an oversized suit. Thank you Yolanda. read more

I am not sure from where to start but the manager in this store needs to be fired! She was so rude, un respectful and unprofessional! I asked for her name and she didn't even tell me! Well , guess what I am gonna go after her and reach to the corporate if needed! I am shocked by the attitude i got here! Never had anything like this in my life read more

Ludi is amazing- Typically I always receive excellent customer service when I come to this location. I go out of my way to drive here for that reason. Came in for a purchase and the representative Ludi helped me above and beyond in terms of assisting me in finding what I need. She also made sure that my rewards were applied to receive the best possible discount. I'm addition, there was an unreasonable customer in front of me that made false discriminatory marks causing a scene. She handled it with poise and composure. Having been a retail manager I have great respect for people who work retail that go above and beyond, great service and she was amazing. Thank you Ludi! read more

Jennifer is awesome. Very positive vibe and approachable. She suggested to sign up for some points and offered me a discount.

I always go with a mission in mind for when I shop here - and usually can find something to work with my look. There are some solid pieces - and they are staples. I have some items that are 15-20 years old from Express, if you find the right thing it can last a long time. I would not recommend the jeans though, the dye has a really strong smell that gets worse when you wash them! This last time I went, Mecka was so helpful - she assisted with sizing and rooms to try on asap - and when checking out helped me set up my phone for online coupon. She was very nice. And, there was a long line and she came in as back up to help check people out. In other stores (like Zara) they have ONE person checking out 100 people and no one helping on the floor. I'm glad the people in this store have the sense to help with check out and help their customers. Nice work to this awesome manager and I appreciate her help! read more

Will not shop here again. You cannot return or exchange without tags and receipt. Even with receipt, you can't return or exchange. Save yourself and just buy somewhere else. read more

"Great placeGreat serviceGreat quality of clothes" read more

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I've adored Express stores in the Bay Area where I live. Excited to see there is one by my parents. Express is one of my favorite stores for many years. I've been bummed that the more convenient locations around me have closed. Oddly, I came in on a rush in between dropping off/picking up my parents to the casino near by, and had 30 minutes to spare when I found the store on my way back to my car. Found a couple tops I've had my eyes on in my size, and one sale item for 40% off. The sale size (bright neon satin tank) I grabbed in the wrong size for some reason, it was an XS, I needed a M. I realized this when trying it on. I asked the sales person at the dressing room if I can get the pink one in the correct size, but was told she can help me with the non-sale items, but sale items, I have to get myself. Isn't that weird? Mind you, just the two other tops I was already sold on to purchase would have totaled ~$120 before taxes. The sale tank top would still have been $39 after the sale. I was confused for a moment if I was in the twilight zone, and accidentally went into Forever 21! I was at the last 7 minutes before I needed to leave, to put my clothes back on, and take them off to try on another top, was a huge inconvenience. I walked out politely, being turned off by my experience. I didn't know how to rate this, never had this problem in other locations. Also, I've been here about twice now, and don't really get greeted. I've had to ask for my own fitting room both times, having multiple items at hand passing by several staff. Don't wish this location any negativity, but customer experience needs to be elevated. The quality of the products sold here and target market of this store needs to be matched with better customer service than what I've personally experienced. I won't give up too soon. So *crossing fingers! read more

I didn't get their names but I was at Roseville Galleria Express store at around 2ish today and all 3 associates were super nice and helpful. Kudos and I would give them all a 10 or more star rating!! read more

Customer service is lacking here. I went into the store after window shopping and seeing a dress I really liked on one of the mannequins. The dress looked super cute. The music was loud (maybe too loud for my taste) and there was no one who greeted me when I entered the store. After looking around the store for about 5 minutes, a customer service representative greeted me and asked if I needed help. She made the comment in such an insincere way, like I was bothering her that I almost didn't say anything. I asked her if she could help me find the dress on the mannequin. She said, "it should be on that rack behind it", pointing to a vague area in another direction and went on her way putting clothes back. Now, I've worked in the retail and fashion industry before and I can say that I would have not done that. I would have set my "go-backs" down and actually helped the customer by walking over the where the dress was and getting the size the customer needed. Asking, "Do you want me to start a dressing room for you?" Did not get any of that. Poor customer service and I left with a bad taste in my mouth. Not recommending this store to anyone. You just lost a customer. read more

Was greeted a couple minutes after I went in. Sales associate reminded me of the denim promotion they were having. She seemed upbeat and friendly. Not forced or tired. Selection of clothing was about average out of the other 2 Express stores I've been to this month (Sunrise Mall, Arden Fair Mall). Clothing is definitely pricey, but you are paying for the quality of clothing. Everything fits my body perfectly and the cuts and material are very flattering on. I own a pair of shorts that I got on sale from about $50 to half off at $25. They are still as comfortable as the day I got them 2 months ago. Their jeans are amazing. Once again, they are pricey, but the material and overall fit make you appear slimmer in the middle. I didn't have to try anything on at this particular Express, so I can't comment on fitting room service. read more

The manager Regina was very rude and unwelcoming. She said to come in at the appointed time but since there were many customers, everybody was busy. I waited until she was done with her business and approached her, but she said I was a minute late and immediately walked away. Other than that unfortunate service, the store was organized and clean. The other employees were professional and handled tasks to the best of their ability. read more

Three stars Express for your Editor pants. They really do fit well and hug those curves in all the right places. The rest of the clothes are not really my style. read more

THE WORST customer service I ever got. Everything was fine and dandy until I got at the registers. One of the employees rang me up, but ran into a problem with a coupon I gave her. After (unenthusiastically) typing/scanning it, she asked in a condescending manner if I ever checked the expiration date on it, when I clarified to her that I received said coupon in the mail earlier that day. "Well you never know...we get people trying to fake it." How f*****g rude. "Um....let me go find the manager." And off she went. And I waited ever so patiently....for 5 minutes. The other associate who was beside her saw this go down, and promptly helped me after she rang up her last customer. Before I could switch gears into "Angry-po'd-gonna shank someone right now" mode, she checked and said that my coupon was indeed valid. I turned around to the dressing room, and there she was, chatting it up with an associate and I heard her say so loudly, "OMG, the nerve of some of these customers! Some are so f-ing dumb as nails!" Luckily for me the manager walked in and I promptly told her everything, along with the other associate. And even sweeter on the icing, she witness her behavior the entire time as well. I left the store right when the storm was brewing. At least I got a $10 gift card out of it, but still... Needless to say, I'll stick to Sunrise and Arden. At least those locations treat their customers with...oh my gosh, COURTESY. read more

My fiance and I were looking for purple shirts for our groomsmen that would math the bridesmaid's dresses. We were referred to Express and found a shirt that we liked in the store. Unfortunately, they did not have enough shirts in the store and that is where our trouble began. We were brought up to the register, which is horribly designed. The store is separated into almost two stores, with men on one side and women on the other. The checkout area is in the middle, bridging the two, however they try to cram as much extra trinkets in that area as possible, which makes the checkout area feel cramped, cheap, and unpleasant. What's even worse, their cashiers are horrendously slow! Unfortunately, the worst was yet to come. As we were checking out, we were also advised that the cashier could help us order the extra shirts we needed online. We started the process, but then the manager of the store took over. She was very abrupt and rude, but painstakingly took all our information while at the same time, speaking into her headset every 10 seconds ordering people in the store around. It was not a pleasant experience at all and it made us feel rushed with every part of my body wanting to just ditch the shirts, leave the store, and go to Hugo Boss, even if it meant paying more. About a week later, our shirts arrived. We needed three extra shirts in Midnight Plum, a dark purple color. When we opened the express bag, as opposed to box (you know, for protecting the contents a little more), we were shocked to find only two shirts. What was even more shocking, the two shirts in the bag were DIFFERENT COLORS! We had specifically told the cashier and manager that we needed shirts for our groomsmen and we needed matching shirts. Did the manager of the store who placed our order really think we are stupid and wouldn't notice the difference in color? We received one shirt in Midnight Plum (the only thing she did right), and another shirt in a lighter purple. I guess it's our fault for not checking the receipt that showed the different colored shirts, but the manager knowing our situation, should never have ordered the shirts in different colors! I am not sure what was going on through her head when she ordered these, but oviously the low level of customer service, lack of attention to detail, and general low quality of shipping packaging, etc. ensured that I would never shop here again. read more

LOL Oh my goodness...Based on all of the reviews I've read below...I had to check the address location twice to make sure we're shopping at the same store! I've never had any customer service problem with this store! I am always greeted promptly and warmly by at least one sales associate the first two seconds walking into the store. They never fail to ask if I am looking for anything in particular or if I needed help with finding a size (when I'm near the jeans section). If I have an item in my hand, there will be a sales associate approaching me and asked if I'd like them to start on my fitting room. I really appreciate that. Naturally, there is never anyone standing by the fitting room for when and if you need further assistance...Inconvenient, I must say. =\ I had a question on a sale that was going on one time & an employee there gave me some false information. But I think it is possible she may have misunderstood my question, so whatever. No biggie. I have no trouble finding help in this place so it was very easy for me to go and ask a second person. Their store is always top-notch as far as organization goes. I like how they arrange their items. It is very easy to find the denim section, business attires, and casual wears etc...Their mannequin displays are also very well dressed. Props to whoever dresses them up! I feel that they do value their customers here. Most associates are knowledgeable about the items they carry. I am able to give them an idea of what I want, and have them give me recommendations and take me to the part of the store to show me. This one time, I wanted a knit cardigan that was on a mannequin...(she got swag) LOL But when the lady tried to find my size, she couldn't. And so she went back to the mannequin display and asked if I'd like that one. I did. And so she took it off of the mannequin for me. Yay! The cashiers are nice and friendly. We usually always have a nice little chat while they take their time to fold and pack my stuff neatly into my shopping bag. However, they do not earn the last star I have to give because of their minimal selection. There are a lot of tops/blouses/outerwear and all, but their jean selection isn't so big compared to the one at Arden mall. Overall, an excellent place to shop at. I'm sorry to hear that some people have such bad customer service experience here, but everything has always been top-notch for me. :) I LOVE YOU EXPRESS. read more

Phenomenal customer service every time I've been in there. Came in and I took forever finding what I wanted. Cam patiently helped me even though they were closing (and eventually closed while I was there). Well... I lost my notes from last visit and Cam remembered more than me (and was still super patient with a forgetful customer...)! After we left express, my fiancé said "I think this is going to be my new place to shop for clothes." Couldn't have been more pleased with the product, the service, and the price. read more

Literally the worst place to go into - I avoid this location like the plague. I lived in Roseville for a few years and used to go to Express pretty often for formal wear and whatnot. Every time I went to this store I had a bad experience with either the store associate up front or the cashier. Sometimes it's that there are sudden exclusions to the coupons I'm using or the wait to get checked out is forever. Either way, rude and slow service. I'd rather shop online for express items. read more

I love the quality and style of their clothing! Sure it's a little on the pricey side, but there are always sales and the quality is higher... Not throw away fashion. The store is split with girls clothes on one side and guys on the other. They have a great selection of work clothes and accessories which I love, but the store is a little on the small side so I wish they had more space. I've never had any problems with the service here so I'm not sure why all the bad reviews. When I buy items online that need to be returned here, they always take it back with no hassle or questions and every time I come here to look around I am always greeted and offered help. Great! Their shirts and sweaters tend to run a little on the small side so make sure to size up if wanted a looser fit. I also like how they don't cater to the teenagers or younger crowd, I feel comfortable coming in here to buy clothes for work. Just one suggestion though... Turn down the music!!! (I'm now showing my age) read more

I'm in your store right now while my wife tries on dress pants during your buy one get one $9.90 sale (solid!) and I just wanted to let you know your music playlist is LIT. Lol. Sincerely, The awkward husband holding his wife's purse outside the dressing room. read more

Customer service here was perfect. They left me alone until I needed something, then were very helpful in searching for my size (even getting up on a ladder and pulling a shirt off a display for me). I left my coupon at home and she gave me the discount. Minus one star for selection, but otherwise wonderful! read more

First time shopping in this express store in this mall and I am already wanted to leave them completely. I am a express next cardholder since 2014 and never have a complaint about them because they take care of me with great sales offer. But now I am cancelling my card because I've been treated bad in this location. when I ask questions they just ignore me and act like they are busy. Never coming back that location or any location for that matter. When you leave they laugh behind your back but I caught them but of course they turn around. Don't go to this place ! read more

They lost me forever because of their lack of customer service. I went in to buy a dress - 30% off, plus I had express cash (first time ever). I get to the register and hand the guy the coupon thing and because it was not attached to a receipt he refused to accept it. How is it my fault that the last sales associate failed to do her job properly? I asked to speak to the manager and she said the same thing. She said, "If you have the receipt we will honor it." I do, but it is at home - who carries around old receipts? Not this girl, nor did I have the time to drive home and get it and come back. They want me to go out of my way to buy there? I don't think so. I ended up finding a cuter, less expensive dress at Macy's. No more "customer punishment" from Express for me, read more

Worse customer service ever. Never going here again. The managers were so rude and unhelpful and just sent other employees to help me when I had a question about a return. I wanted to ask a manager? So you send other employees to help someone. Very unprofessional. Never been treated so disrespectful before. read more

One associate started helping me find something online because they didn't have any in store....she never got back to me so I had to start again with another associate. They also forgot to put an item in my bag so I had to go back. I think it's understaffed. read more

The customer service here is beyond horrible. They are very unorganized in terms of communicating with customers and helping us shop. The store is clean, but customer satisfaction should be most important when working in retail, which it seems the employees at this Express don't understand. read more

Worst. Shopping. Experience. Ever. I will never shop at Express again because of their horrible customer service (& seeing the reviews, I see I'm not the only one). I had bought a shawl at a different location, it had a tear, so I exchanged it. They didn't have my size, so I just got a size bigger, figuring I could exchange it later if I found the smaller size. Well I did find the smaller size later, but didn't have the larger one with me, so I just bought it, and I would return the other one at a later time, right? WRONG! I get to the Galleria store and I had brought in both sweaters, told the girl (who was a manager, apparently) that I just wanted to return the larger size. I didn't have the receipt (girl at the other location forgot to give it back to me), but knew they could look it up with my debit card. She looks it up, but tells me that the sweater on that card had been returned. I explained to her that it had been exchanged and I didn't realize until much later that the girl had neglected to give me back my receipt. She tells me that without the receipt, I can't return it. I asked her if I could just return the smaller size, then exchange the two. She told me no. I admittedly got VERY frustrated. I asked her where she thought I got the sweater, it obviously said "Express" on the tag. She replied smugly that her hands were tied, without a receipt, nothing could be done...that everything on that purchase had been returned and she had no proof of me buying the sweater...basically accusing me of STEALING the sweater. I ended up just returning the smaller size since I had no reason to keep both of them. I should've just returned the original sweater with the tear in it to avoid the whole mess. So I told her she had the worst customer service of anyone I'd met and their return policy was horrible. As I was leaving, she sarcastically said, "Have good niiiight!" I wanted to slap the crap out of her...and you can bet I wrote Express a strongly worded email, and they FINALLY got back to me....4 days later...telling ME to call THEM. It's obvious that they're not too concerned about their customer service and crappy products. read more

I needed a dress shirt and slacks for a cruise that I'm going on so went to express to see if I like anything. I was very impressed with the selection they had to offer all the different cuts that they had for all the dress shirts to choose from. I bought myself a baby blue dress shirt, black slacks and a black bow tie. Now I'm going to be looking good on my cruise. So happy that I was able to come here and just do one stop shopping. read more

Express - I'm going to look sharp and this baby blue dress shirt and bow tie. - Women's Clothing Near Me - Roseville, California

Love shopping here they have the freshest styles for men. I work in an office and my co workers are always commenting my swagger thanks to Express. My only complaint is that they're always out of sizes. Their excuse is that my 34-30 jeans and slacks are the most common sizes, so order more than! Lol. Other than that Thanks Express I love your store. read more

Great quality clothing, always some kind of a special going on. I give it 5 stars because of my favorite sales associate , Mika (not sure of the spelling). I told her what I wanted, my style, and she picked out exactly what I would wear. I appreciated her enthusiasm, we connected really well, and I will be back just because she made made my shopping experience exactly what I wanted. Thanks Mika! read more

I love this store however most employees at this store make it very hard to help you with coupons that are obviously out there they just make it difficult and don't try to help you find them.for example do you have any coupons out there today? I don't think so and they won't work on your order anyway 2 seconds later I Google it there's a coupon that can be used on my order read more

I like their selection of clothing and I can usually find some cute clothes on clearance, but their regular priced clothing is overpriced. I used to come here for dress clothes until I discovered New York and Company. They have the same clothes (same quality) for way cheaper. I bought a necklace from here that I ABSOLUTELY adored and it broke (not once, but twice!). So after the second time it broke I just decided to return the necklace instead of exchanging it, again. So sad. read more

Today I TRIED to exchange an online purchase from 7/23 with my packing slip which literally has a barcode that is labeled "STORE RETURN BARCODE" and they told me I would only receive what it's ringing up for today. Again, DATE OF PURCHASE 7/23. I had my packing slip in my hand. I even called to clarify with them and they said they didn't understand or know what the packing slip would even show them. Called the Roseville store and they said it would be full credit because when they scan the barcode, it shows what was paid. Waaaayy easier. Sunrise- you're making it waaaay too difficult. There's a reason this mall has plenty of parking compared to Galleria. It sucks! read more

Love their clothes, they tend to have good sales often and customer service hasn't been bad.

Went into the store around 11 am on 10/19/2012 looking for some jeans. I was greeted immediately upon entering by Michoi who asked what type I was looking for and showed me the different styles they have as well as the sale going on and offered to start a dressing room for me. I was very impressed at how well the jeans fit, and how good they looked and I ended up buying the first 2 pairs I tried on! I also purchased a pair of their black dress/work/office type pants. Michoi was very friendly and helpful and made my visit a great experience. I will definitely be returning in the future! read more

I was a huge supporter and contributer to this store ... not until a damn customer who was standing behind me went in front of me and got rung up. As much as I spoke up, the rude customer and minimum wage cashier did not even apologize when it was my turn. Plus I had to stand there additional 5 minutes waiting for a damn minimum wage cashier to notice me, to ring up my Editor pants. As mentioned in other reviews, the Editor pants are good and supportive in the professional world. But rude customer service. read more

omg the new store is incredible!!! It's the biggest and best Express I've seen and been in. They now have everything unlike the old store. I hope the people who reviewed the previous store update their reviews because this store is incredible! read more