Amazing selection and customer service! The staff was so helpful and the whole process was quick! Love my new glasses

AMAZING SERVICE!! Sadly, I lost a pair of glasses that I recently purchased. Truth be told, I wasn't really feelin' 'em. So, other than the price tag, I was kind of happy to go back to Warby Parker and purchase a new pair. As everyone knows, looking for the right set of glasses can be a daunting experience. And, I'm just not that type of gal who likes to shop for anything. However, I would be remiss if I did not let you know that my most recent experience was amazing. Why you might ask? It's because of Allie (Alexandria). Her customer service skills are on point! She gives you 100% of her attention and ensures that you are comfortable in your decision. If you would like, she will give you her opinion to assist with you making the best decision possible. Today is an extremely rainy day, but Allie made the sun shine for me. I encourage everyone to get their prescription from an optometrist and save some money by going to Warby Parker. Ask for Allie and show her some love. read more

We've gotten our frames here the last couple of years and have had no complaints. I really love the options they have and I find the frames and lens to be very durable. My husband gets prescription sunglasses here as well and uses them daily. They're great with repairs and scratches. The shipping is always fast as well. We've never gotten an eye exam at this location. We usually opt to bring in an updated prescription from our optometrist. They do a great job of keeping everything on file and being able to quickly open up our accounts when we stop in. read more

Pretty terrible customer service. I have two Warby Parker glasses and they can't be adjusted unless there is an optician in store, who only works on certain days during certain hours. Need adjustments for your glasses? Pray that you are accommodating Warby Parker's schedule. read more

I really cannot say enough good things about this place. They are incredibly kind and helpful here. I had a ton of questions about getting new glasses and they answered every last question with a great attitude. I am excited to get my glasses. The space is very open and bright. Lots of mirrors to try on glasses and sunglasses. The prices are reasonable and they have the latest trends in glasses as well as classic styles. I think the thing that separates them from other opticians is the overwhelming helpfulness and customer service. The store is located in the Ice Blocks Shopping area near Shake Shack. read more

Warby Parker Ice Blocks - Optometrists Near Me - Sacramento, California

Quarantine boredom has me catching up on reviews... I went to Warby Parker on 02/22/2020 to find some new glasses. I wandered around the store and tried on nearly every pair of glasses. Finally, a worker named Chris saw me struggling and offered some assistance! He did a fantastic job finding two options that I liked. I was having trouble deciding between the two so he asked customers and another worker for their opinion, which was helpful. I ended up choosing the "Lindley." He added "Ava" in my account's Favorites in case I decided I wanted to exchange or order the other pair as well, which I appreciated. He took a picture of my prescription (I brought from my optometrist) and took an additional measurement. He was very nice and professional! I paid $140 for the frames + $35 for thinner lenses (because my prescription is higher than +4), bringing my total to $175. It only took a week for the glasses to be shipped to my home. I went back to the store to have them adjusted, and Chris was there again to help! I suggest you go right when they open to avoid waiting. Overall I would recommend and return. The frames are stylish, comfortable, and sturdy. The lenses are clear as well. read more

Warby Parker Ice Blocks - My glasses arrived in one week - Optometrists Near Me - Sacramento, California

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First time here and quite pleasantly surprised! Large selection of frames to chose from. This is the only eyeglass place that offers different sizes to accommodate people with narrow to wide faces. They also have frames for people who have low nose bridges. Other eyeglass stores only offer "one size fits all", which is not ideal since not everyone is the same. Prices are reasonable and affordable. Friendly and helpful staff! Love this store! Highly recommend! read more

Warby Parker Ice Blocks - Optometrists Near Me - Sacramento, California

Be careful buying from this store. They promise the world saying that after you purchase it you can come in and get adjustments but they refuse to do it every time I come in. They say they can't do it 'today' they can't do it tomorrow, they can't do it in next week. They sold me bad glasses that don't fit and have poor vision because of it. There are so many better places to go, especially online. Shame on the hipster idiots who get fooled by this brand, and their poor customer service. read more

Just visited this place last week because I need some replacement glasses and I had such a good experience here! I used the Warby Parker app first and was going to do some home try ons but the frame I wanted were not available for home try on. I suppose the styles are popular--and for good reason. All of the frames here are fantastic, appealing to the face, and modern. The worker here grabbed all of the glasses that were available in store and gave me plenty of time to try them on my own. She also gave me advice between two frames I was debating on and we picked and ordered the perfect frame for me! It only took me 20 minutes for all of this in and out the door and the workers are so nice! I would definitely come here again! read more

Warby Parker Ice Blocks - Optometrists Near Me - Sacramento, California

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So is this the new millennium way to purchase eyeglasses?! I first discovered Warby Parker as an online store where you can order glasses to try on before buying . I ordered five glasses to try on at home and decided I liked one style, but was nervous about buying with my script so never ordered any glasses. Just a few weeks later I noticed Warby Parker's new store front on R street! I excitedly walked in and was greeted by a couple of friendly employees. Warby Parker is strictly retail. There is no optometrist on site. If you have a valid script, you can choose your frame from their displays in store and they will place the order online for you . I believe all frames were under a hundred bucks and if you need anything specialized it's still extremely affordable compared to glasses bought at traditional eyeglass shops with optometrists. They also take insurance if you have it. I found the initial frames I saw online and tried them on again. I really liked them so I went ahead and ordered them. The glasses came about a week later delivered to my home address . I needed them adjusted so I brought them in and they adjusted the glasses to a near perfect fit. I loved my new glasses so much I went ahead and ordered a second pair. I love the value and the esthetics of the modern frames WP carries . They have a young hip crew that's friendly and knowledgeable. I m sure I'll be back again for some sunglasses this time and maybe another adjustment to my glasses . read more

Warby Parker Ice Blocks - Optometrists Near Me - Sacramento, California

Great location and lots of glasses to choose from. The sales assistants are super nice and full of great information. Glasses take about 7 to 10 days from ordering to receiving and they have very stylish frames. The prices are extremely good. I found a frame for $95.00 that was comparable to another frame I found elsewhere for $250.00. Just bring in your eye prescription or you can email it and choose your frames and what kind of lenses you want and within 7 to 10 days you can pick up or have them delivered to your door. Can't SEE why anyone wouldn't stop by... read more

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Had a terrible experience at a local big name competitor and wanted to find somewhere new with better customer service. Warby Parker didn't disappoint at all! They have a wide selection of prescription glasses and sunglasses, the staff was super friendly and helpful. I wound up picking out the Chamberlain model in crystal with blue light reduction lenses. The glasses arrived faster then I'm use to with previous companies, and I was super thrilled when they arrived. Have gotten a lot of compliments on them so far and now looking at picking up some sunglasses next. read more

Warby Parker Ice Blocks - Chamberlain - Optometrists Near Me - Sacramento, California

I'm a fan of this Warby Parker. The service is always friendly and for those of you that like the Warby Parker style, they have a great selection in a stylish interior. The glasses themselves I consider fashionable and a relatively good value however I have run into some quality issues over the years. Nonetheless, the customer service has been consistently excellent and I came in today to have several glasses adjusted. The optician/technician was great and repaired the glasses the best they could. She was friendly and informative too. Thanks Warby Parker! read more

My boyfriend and I randomly walked by and decided to check out the frames. The workers were very welcoming and helpful. The store was organized to the frame shapes and styles. They showed their designs in the multiple colors and widths, making them easy to try on. We didn't expect to find frames and ended up buying a pair. The process was simple and easy, we luckily had his prescription on hand and now all we have to do is wait for it do he shipped. If we wanted to make any adjustments to the glasses we can go back to the store and they can easily help us. read more

This is a review of the location, not the company in general. This is the only store in the city, and they usually have all the current stock available in store to try on. This is huge for me. I require some specific measurements that are particular to each frame, so the in-store try on and ordering process is necessary for me. The staff here is friendly, knowledgeable and competent. Had a go a few times during the pandemic, and they were able to provide exellent measurements and adjustments, even while I was wearing a mask. Definitley recommend this location. read more

My original pair of Warby Parkers went bye-bye after one too many falls, smashes or suspected mishandlings by my son. So I walked back in the door for a new pair. Two years later and a second visit have confirmed why this is such a great business, for reasons I'll expand on below. Right off the bat, the customer service was exceptional. They thoroughly explained how their inventory is set up, how trying glasses on works and how to go about getting a new pair. There was always someone on hand to help. In short, if you have any hesitancy about coming down because the process of getting new glasses seems overwhelming, don't. I like their styles and their prices. $95 as the base price for any pair is really reasonable considering a classic eye shop can easily quote you costs in the $400s for a standard pair. And I guarantee that unless your friends are very up on glasses brands, they won't bat an eye at the fact that you are wearing these. I got the glasses I ordered three days earlier than expected and they fit wonderfully. They have a customer for life! read more

I had been looking for prescription sunglasses for a while. For anyone who has shopped for them, they know how expensive they can be and typically are not covered by insurance. Finding a frame that would work for me as I need a narrow frame was a challenge. I happened to walk into warby parker in the Roseville mall. It was buzzing like the Apple store. So I thought that I would walk in and walk out as the wait to get help would be too long. I walked in and out of the store in less than 20 minutes. Found a pair that fit, at a reasonable price and with the help of an associate. Additionally I did not have my prescription with me. Not a problem. They took the name of my optometrist and got the prescription directly from them. Basically, I picked the frame, the lenses and paid for it. They did all the rest. Was so impressed and happy. I would highly recommend the store for your eyeglass needs. read more

I walked in and a young woman asked if she could help me . I told her I needed glasses for driving . She asked to see my prescription so I handed it to her- and she immediately started telling me the cost and that this option would be $100, that another option would be an additional $100 and her recommended for thinner lenses - another $100 + , extra . The final quote off the top of her head - right under $500 !! She never once offered to show me any frames. So, I looked around , thanked her and walked out . Now I have purchased about 4 pair of glasses from this place over the years but this was nuts !! I don't think I will be back. This place has gotten way too expensive. The old advertisements promoted low cost, good quality glasses but now the prices are so expensive you might as well go to whatever store you want, get high quality , brand name eyewear with more options for about the same price you would pay at Warby Parker. read more

TL;DR: quick and easy services. The place to go! Went in for a quick check out of some different shapes for my face- I've always felt that glasses are far more permanent than they actually are. I like Warby because they allow you just to hang out! You can try on glasses at your own leisure without anybody breathing down your neck with the concern of commissions or whatever. They have tons of options that you can try on in store- everything from narrow to wide, to even low bridges as well! Was able to pick out some glasses. Order them with a promise of delivery within 5-7 days and a year guarantee as well all within 20 min. read more

I stopped by on the spur of the moment today to see if the midtown WP was open, and they were. Turned out they'd just reopened a few days ago. I want to say thanks to the two women working today. They were friendly and welcoming, and also very clear about how things work in the store now. One of them helped me order a set of glasses and she was super helpful, made the transaction super-easy and pleasant. I also want to give both women props for being patient with another couple who were probably not the only... let's call them uncooperative... customers. These folks were told upon entry that masks were required, and there's signage (and they're required statewide, duh). The employees had to remind the male customer once, then the female, who continued to not wear her mask after that. I would have been much more curt with them myself, and looking back, wish I'd said something as well, as we were all sharing the same air and these two clearly didn't get it. So, thanks again for making it easy to pick up a pair of glasses in the current craziness, and sorry about the ding-dongs. read more

Review during Covid: Shopping for glasses online on Warby Parker was super fun and easy. You can even download their app to try on the glasses in the safety of your own home. The prices are really good and affordable. All glasses arrive in a case and has a wipe on the inside so don't feel like you have to purchase extra stuff before you complete your online purchase. My glasses arrived in a couple days from ordering so that was awesome! As for the quality of the glasses, I won't know until I have worn them for a while. I will update this review if any issues arise. I showed up to Warby Parker in person because once my glasses arrived, I had to get them adjusted so they'd fit on my face. Upon arriving, there were two female employees and a customer inside. One of the ladies came to help me. I was told that there were a lot of customers in line before me and that she could take down my number and text me when they were ready for me. After about 5-10 minutes, I got a text saying that they were ready for me. I was seriously wondering what happened to the many customers who were in front of me, but okay, I was just glad the wait wasn't long. The same lady who greeted me took me to the back counter to help me adjust my glasses. She was fast and efficient. Unfortunately, it is kind of hard to test to see if your glasses fit perfectly on your face or not just because the metal piece on the face masks interfere with how the glasses sit on the bridge of your nose. They absolutely do not allow you to lower your mask while inside the store even if you're more than 6 feet apart so feel free to step outside and try on the glasses without the mask. After I did that, I asked her to tighten up the glasses a little more since glasses tend to loosen up and then slide down the bridge of your nose. She firmly told me that she wouldn't tighten them up anymore because she didn't want to give me a headache and that if I needed it to be more adjusted later to come back. I thought that was interesting considering she's not the one wearing my glasses to know whether or not how tight or loose it was on my head and I don't live in the area to go as I please to get my glasses adjusted anytime. I have needed prescription glasses for close to 25 years, but what the heck do I know. It was already an inconvenience having to drive there just to get my glasses adjusted. For once, the customer is not right. I heard that there is a blonde friendly male staff who works there who offers great customer service. Now where the hell was he? I wanted to look around the shop and check out some of the glasses & sunglasses on the walls, but after that encounter, I really didn't want to stick around any longer. Also just an FYI, Warby Parker will only adjust their frames and not any other frames that you may have that are not Warby Parker frames. This is totally understandable, but just a heads up for those who may have wanted to adjust their other frames and kill two birds with one stone since they're already in a shop that can adjust frames. This is not a one stop shop. Overall, I would purchase more Warby Parker glasses in the future, but as for getting them adjusted, sounds like customer service is hit or miss. read more

Warby Parker Ice Blocks - Durand frames. - Optometrists Near Me - Sacramento, California

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Did I just walk into my friends apartment for a wine night? I mean, the friendliness of the team members sure make the environment feel that way! I'm always weary about strolling into an eye glass shop, or any accessory shop really where I've previously encountered super pushy sales people. Don't trip - that is not the case at Warby Parker on R. They let me try on 13 pairs of glasses, ask 14 questions and wander around debating what I should do. The process of sending your prescription is so simple and all done online. Love my glasses and the fact that I spent less than $100 on them. Now I just walk through the doors to socialize with the team members. Call it weird, or call it an amazing experience you want to relive. read more

Warby Parker company as a whole is a very disappointing and dissatisfying experience. Associates and customer service were not on the same page regarding product availability and delivery pledge. When logistics became a major issue, there was little attempt to resolve the issue or take responsibility without offering a number of excuses beforehand. I am unhappy with the level of service and degree of professionalism. Therefore I will not be purchasing another pair of glasses here. read more

I say it's all pluses. 1-- wide variety of stylish frames, displayed by shape to simplify shopping. 2-- lenses, btw, include some features you might have to pay extra for elsewhere (scratch-resistant, anti-reflective) 3-- your glasses may come at a very reasonable price. Though mine needed "transitional" lenses (formerly known as tri-focals) they cost about the same as my pre-WP glasses 4-- smart, capable, helpful salespeople! At this location, Sam oh-so-patiently walked me through my frame-choosing until I had the perfect glasses for my face-shape/hair-color/complexion. Mike measured me for the lenses and was there for me again to perfectly fit my frames after I received them in the mail. (It took only about a week.) Yay, Sam and Mike! 4-- conveniently, WP will re-adjust frames as long as you own your specs 5-- oh and there's plenty of free parking in the lots around WP on R Street. 6-- Finally, kind-hearted glasses-shoppers will be happy to know that WP supports several programs to give glasses and vision care to people who need them A SUGGESTION If you have a bit-- or a chunk-- of "type A personality" in your makeup: I'd recommend an early-in-the-day visit as less crowded. (Kind of like everywhere else.) Also recommend that type-A-ers be finicky about verifying the operating hours of a business they plan to interact with. And not give one-star ratings because employees went home at the end of a regular work day instead of working late just because YOU were there. Warby Parker: FIVE stars! read more

Wow, you can buy glasses/sunglasses at a decent price & what a cute store/location! Pros: - Accepts cash/card - Amazing service - Great quality - Return your glasses within 30 days if you don't "love" your glasses/sunglasses - Great location/shop - Just really really nice people that works there Cons: - None at all read more

Absolutely loved this place! Selecting glasses was so easy to do! The staff were extra friendly and willing to assist. I have terrible eyesight, but my frame and lens were only $125! Such a great deal! My glasses came in 6 days later! I will definitely be back. I haven't wore glasses in a few years (only contacts). I am very happy with my purchase. read more

Warby Parker Ice Blocks - Optometrists Near Me - Sacramento, California

This business have lost a potential customer. I came in not knowing the work hours on a Friday around 6:50 PM and the guy asked how can I we help you, I said with Glasses, the lady replied, oh actually we are about to close I was like oh in 5 mins, she replied actually less... anyways. The staff was somewhat rude and truly, this is a sales business, you NEVER turn down customers read more

First time ever in life exactly a year ago and I needed glasses for late night driving plus for my day to day tasks. After going to numerous locations and trying on glasses, couldn't find anything I liked. Even the name brand shit looked ugly on me and then I went to a little place in Midtown R Street and it's Warby Parker for the win! Super nice staff, very helpful and friendly. Answered all my questions since buying glasses and all that was super new to me. They let me try on glasses that I felt looked good on my head and face. Even advised me to take selfies with them on because it would help me figure out which frame w0uld be the "one". Took several selfies and then two days later I had a winner! I have recived so many compliments on my glasses from people all over and everywhere. I love Warby Parker and I'm so happy that they are here in the West Coast! I would describe their style as sexy, classy and sophisticated. Last but not least, super affordable! read more

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My friend recommended this place to me and i stopped by to get glasses. The service is quick and efficient. Every one is so kind and helpful. I was helped by Chris and once i found the frames i wanted, i was in and out in a couple of minutes. Still waiting on them to come in the mail but super happy with their customer service! read more

Don't ever order from Warby Parker I ordered the same sunglasses online and had to cancel the order an they would not refund me my order as the glasses sunglasses I ordered are cheap and fall apart they scratch easily and their glasses bins and give you indentation on the bridge of your nose. If you purchase their sunglasses don't get any since the loose adjustment and you have to go back to the store to have them adjusted up to 3 times read more

My go-to for glasses from now on. Stylish, good quality, great price, and superior customer service. Warby Parker also donates a pair of glasses to those in need for each pair bought! This is such a win-win-win. Love it! read more

Warby Parker Ice Blocks - Absolutely love my new glasses! Great price & excellent customer service. ALSO, WP donates a pair of glasses for each pair bought! - Optometrists Near Me - Sacramento, California

I came to Warby Parker @ The Ice Blocks to try on and purchase a frame and I got out of the store in less than 10 minutes! Huge thanks to the woman that helped me out. I forgot to get a glance at her name but it was a slim, hipster, and possibly asian/hispanic female. I let her know exactly what I was looking for and she pointed me into the right direction and she made the buying process as simple as it could be on her device. Huge thanks to her that I got what I wanted in a very fast manner because I needed to be somewhere. Great service, Great price, and a great experience! read more

This place is in the Ice Blocks and appears high end which usually equals expensive. To my surprise when I checked out the price listed includes frames and tax. $95 out the door for my new stylish glasses. Customer service was super friendly. read more

I loved this Warby Parker! I have been a WP fan since 2016 and absolutely love their frames. This location was great, the employees were knowledgeable, there was no pressure, and my glasses were ready so quickly!!!! read more

This is my new favorite optical place to shop in Sac. From their customer service to the latest, trendiest, frame inventory; this place has it all. I belong to a large HMO company and have always been tied down to over priced frames and not always the trendiest look. Warby Parker has giving me another option and hopefully it will give others the same satisfaction. They used to be strictly an on-line store, but they now have several store fronts which I'm super happy about! The staff from the store located on R st@ At the Ice Blocks are fantastic. They are very helpful and not pushy. Their frames are reasonably priced and include anti-glare, anti-scratch, UV protection, etc. I love this place because it is one of the few REASONABLE optical places in town. The quality is guaranteed as well. read more

Wow! Super cool new sunglasses shop in the Ice Blocks right over by my house. I loved getting to check out this brightly decorated shop. It has old books lining the wall as decoration. Pretty cool! Super cute sunglasses. I loved the vintage vibe of many of the sunglasses. They have great designs and colors. Prices seem to be about average for luxury sunglasses (think ray ban prices). Quality felt nice too! Sadly I can't take part in the eyeglass section, but they seemed to have some really unique cute styles! Also they seem to take insurance to cover eyeglasses! read more

I can't say enough wonderful things about Warby Parker. -Easy reasonable pricing -Great home try-on experience -Great iPhone app - FAST DELIVERY!!! 3-days w/ expedite. As early as 4days without! - fantastic sales folks in store -Easy in-store frame adjustments -Free lens correction when my doctor put a typo in my prescription Seriously, Warby has won me over in every way. read more

Just walked in. Got great service. We had looked online before going and selected a handful of styles. Paid $95. For my son's glasses. 8 days later my son was wearing them. Went back and ordered my glasses again with great help in style and selection. Also got my other son some sunglasses. All within an hour we where out. Metal frames and progressive lenses are a bit more. But the speed and help were great. read more

I'm glad Warby Parker came to Sacramento! I'm not new to them, I've been to the Santana Row a couple times but never bought anything because I didn't bring my prescription, but I wouldn't want to drive all the way there to get them adjusted either. So we definitely came here on their grand opening to purchase glasses (my bf and I) Pros: - I love how modern the store looks and they have plenty of real full body mirrors and none of those crappy ones! - A handful of glasses selection for both men and women. Very modern and stylish - Nice workers who where able to answer my questions and get everything situated when purchasing glasses - Had to get my glasses adjusted, the optician was nice and adjusted my frame to fit my face perfectly - Whatever price you see is the total price. No tax added unless you get different types of lenses - Frames seems sturdy - 30 days no questions ask return from the day it's delivered to you Cons: - Glasses ARE good pricing for both frame and BASIC lenses for people with low prescription, BUT will get expensive real quick if you have high prescription. I have a -5.5 on one eye and -9.5 on another eye. I decided to go with the 1.67 high index lens which was an additional $30. The 1.74 high index lens is an additional $130 which they suggest for people with really high prescription. Seems like a huge jump in price which makes it way more expensive. Make sure you know what you want, they would suggest it and put it on your order when they see your prescription and if you don't know it, it could be an additional $130! That happened to me and I told them I want the 1.67 high index and I'm totally fine with the thickness (I'm used to it). My total came to $175 (I got the Blair metal frame $145 and $30 high index, a little pricey for glasses for me at least since I pay out of pocket and not through insurance) Also, I wear contacts most of the time, maybe that's why I find some glasses price expensive because I only wear it at night, but if you only wear glasses then I guess it's a good price? Who knows! - I like that they mail it to you, so you don't have to come in, but at the same time, I still had to come in to get it adjusted. I guess if it fits you fine then shipping straight to you is a good thing, but if it doesn't fit, you still have to make a trip and go out of your way to get it adjusted lol I find it a con cause I rather go pick it up and have them adjusted accordingly to my face on the spot Overall, my bf and I loves our glasses. Some of their metal frames have thick sides like those plastic ones, so I think it can hold higher prescription than the metal frames that are thin, so that's a plus. Give them a go, see what you like and what frames you like and if you don't want to buy from them, go find the same style else where lol read more

I was in need of new eyeglasses and decided to stop into Warby Parker. Everyone was super friendly and willing to help. The manager helped me find a pair that would fit my face and my budget. She was so nice! I will definitely come back if I need another pair of glasses and will recommend my friends and family to Warby Parker! read more