I just wanted to take a moment to say how great my experience was at this Visionworks location. The…read moremanager there was absolutely on point. From the moment I walked in, he was friendly, professional, and incredibly helpful. What really stood out to me was that he remembered me, remembered the glasses I had picked out, and even knew the details of my insurance plan. That level of attention and customer care is rare these days. He personally helped me find the right pair of glasses and made the entire process smooth and enjoyable. Honestly, this was one of the best vision care experiences I've ever had. Visionworks is lucky to have someone like him on their team. If anything, he deserves a promotion to an area manager because he clearly goes above and beyond for customers.

I have been a returning customer for a few years but today left allot to be desired... I wont be…read moreback. We arrived shortly after they opened and they seemed short staffed ... we were told by one guy who was helping mutiple people they would be right with us. we sat and waited... another guy who seemed to maybe be new didnt acknowledge anyone as the couple he was helping were looking for frames -- all i wanted was a copy of my prescription and then i was going to get 2 frames -- well the lack of service we left and went to Target where we had a GREAT experience ----- do not recommend this location.

5 stars for Dr. Rappa! Super friendly, kind, and knowledgeable…read more It was my first time here and everything went smoothly. We'll definitely be returning for our yearly visits and requesting Dr. Rappa.

Everyone is really nice but incredibly incompetent. I've had to come back three separate times to…read moreget contact lenses fitted because the first pair was calculated wrong by AI then the second pair was just slightly off. When I came back to pick up the third pair they had thrown them away. I was not told that I only had three months to pick it up even though it takes them a month for them to get in. I would never come back here unless I was unemployed because it takes way too much time out of my day and schedule to deal with their poor customer service and communication.

Some of the people the front desk are frustrating to deal with, but also totally inappropriately…read moredressed. All I want to do is get my eyes checked not have a be forced to look at somebody's breasts, very uncomfortable. You would think management would do their job.

I had a very disappointing experience with the optician, Michelle…read more She did not assist me with selecting my glasses or explain my insurance benefits or options. I had to repeatedly ask questions on my own and eventually had to go to the front desk for help. Another staff member tried to assist me, but I felt this should have been handled by the optician. I even requested a different optician, but none were available, so I was sent back to Michelle, which made the interaction uncomfortable. After my visit, I completed a survey and requested follow-up. The office manager did call me, but no resolution was offered. Two months later, my glasses became scratched. When I contacted the office, I was told I had declined a warranty. However, this was never explained to me during my visit, and I did not sign or receive any documentation showing that I declined it. Overall, I felt unsupported throughout the entire process and that important information was not communicated to me. I would not return to this location.

I've been a patient of Roseville Optometry for a few years. Dr. Snow is so nice and considerate…read more Her attention to my vision wellness is second to none. I really appreciate her and her staff. I always look forward to coming back. Highly recommend.

I went here for a routine eye exam and I left with great customer service and care. The front…read moreoffice staff was very knowledgeable and walked me through the process. The optometrist explained in detail all my problems and offered solutions. 10/10 would recommend.

I love Eye Chicks. I have 9 pairs of eyeglass frames that I could not find anywhere else…read more Unfortunately they just closed shop and relocated to Florida. They will be able to sell their products online soon. So sad to see them go.

Great quality selection of frames ;)…read more The sales person is also very knowledgeable and can assist you with the perfect frame for your face and style .

Always a 5 star experience when I come in, whether it's just to ask questions or make an order…read more Marissa is extremely knowledgeable and helpful. Every staff member here that I have ever interacted with in the past 3 years has always been great and given excellent customer service. I highly recommend coming here for your eyewear!

I think their optometrist is very thorough and Jessica ho work with u on eye glass selection and…read moreinsurance coverage is great to work with, very patient and very knowledgeable.

Briante and Kasey helped me get contacts, new glasses, and informed me of some options I had never…read morebeen told about by other optometrists. I received EXCELLENT service and an amazing deal. I would recommend this location and was very impressed with staff knowledge. Way to go gents! Made a customer for life. P.s worth mentioning it was 30 mins prior to closing on a Friday and these two still bucked up and made it a great experience.

I was very dismayed to discover that my granddaughters did not have an exam given by a licensed…read moreOptometrist. The Optometrist is only on site on Mondays. Every other day the exam is given by a "refractionist". What ever that means. My younger granddaughter could not even get glasses because the "Doctor" was unsure, I was told. Well, she wasn't a doctor, which may be why she was "unsure". I believed she was. But, it was a Wednesday. Their frames are very expensive and their exams are given by "refractionists"? Save your money, your time and your gas. Go to Walmart, who has an Optometrist, in the store, in an office next to the Optical dept. Or Costco if you are a member.

I wouldn't recommend this doctor or office to anyone. I found the doctor and staff to be extremely…read morerude, unfriendly, and somewhat incompetent. After my visit, I called and asked if I could ask the doctor a quick question. They found a break in his schedule where I could ask my two minute question. I was told there be no charge for this. When I got there, I found I had to pay for an office visit before I could ask a question of the doctor. Adding further injury to my opinion of this disastorous place.

I continue to receive top-of-the line service, from both Dr Chan and Tony. What a team, both being…read moredialed into what each does well. Even though I now live 3 hours away, I still went there for my eye exam and glasses. I also got a second pair just for distance. Tony was extremely kind to box them up when they arrived today and made a special trip to the PO to mail them to me. She is someone I really trust for knowing the ins and outs of her job. And Dr Chan will be forever at the top of my list of excellent optometrists. I was originally referred to him because of his special training in refracting people with astigmatism, along with other eye challenges. That was my issue for years and sadly the optometrist I saw before him just couldn't get it right. What a relief when I could see well again and continue to based on my annual eye exam with him.

I had such a wonderful experience at LensCrafters in the Roseville Galleria. Michaela helped me and…read morewas incredibly thoughtful, kind, and professional. I did not end up selecting new glasses that day, but she still took the time to help adjust and fit my current glasses so they were no longer pinching my head. She was patient, attentive, and genuinely helpful. I really appreciated her care and expertise. I look forward to coming back when I have more time to pick out my new glasses!

I had a very complicated European pair of glasses I wanted my lenses in. the most wonderful sales…read morerep. Mark Alvarado helped me .he was remarkable very experienced salesman & Very interested in my situation. Spent a lot of time with me and after repeatedly being told I could not get lenses in these glasses five optometry locations because they were European (LensCrafters did them). I'm so grateful love these glasses. Have a great respect for LensCrafters and especially Mark Alvarado Galleria mall Roseville.

I highly recommend Warbey Parker for eyeglasses. My father…read morepicked out titanium frames from the Roseville store, a couple years ago. The frames went through one accident that landed his favorite frames being bent pretty badly and a serious fall with him bending the hinge 15 degrees. Both times we took the glasses back to Warby Parker ,hoping the favorite frames could be saved. They repaired them, tightened everything up and gave them back. No charge! BOTH Times! They looked like a brand new pair of glasses! The quality of the frames impressed him but the customer service has won over our whole family.

Started my initial check in with Kelaiah. Very pleasant and professional representative. She was…read moreextremely knowledgeable, helpful, and patient. This was my first experience purchasing eye wear. I am fully aware of what I purchased and the care of what is needed to stay on top of my eye protection. Dr. Priya Mac Donald did a complete comprehensive eye exam and digital retinal imaging.