Hundreds of times. Hundreds of times I have passed Sunglass Huts and walked on by. Often located in…read moremall kiosks with neighbors such as phone covers and toy helicopters, I'd barely given them a passing glance. None at all in fact. Everyone knows to look straight ahead and avoid eye contact when passing kiosks! That's Mall Shopping 101. After complaining to my friend Leo about my ongoing sunglass plight, he suggested Sunglass Hut. "Sunglass Hut??? That 80's store?? With those Oakley Eyeshades??" I immediately felt doubtful, but since I'm frequently in downtown Naper and I could avoid Rt 59, I figured I had nothing to lose. Whoa. This place is legit. Gucci, Versace, Dior, Tom Ford, Valentino, Prada, Armani etc... So many sunglasses. So many styles. And yes, even a few styles that looked good on me. Choices. With a $150-$400 range, this isn't shopping for eyewear at Target, but you'll look magazine ready in these. And those $15 plastic frames aren't doing anything for your face, honey. Plus, they have a great policy that they'll replace your broken sunglasses at 50% off for 12 months after purchase. So go ahead. Do it. You can eat instant ramen for the next month if need be.

I went into this store earlier today looking for a new pair of ray bans. The manager was actually…read morethe only person at the counter at the time and was a ray of great energy. She was so sweet and kind and provided such wonderful help to me for picking out two new pairs of glasses for my vacation coming up. Would definitely say this sunglasses hut will always be my favorite and have a special place in my heart. WOULD RECOMMEND!!

Poor service, the cashier was very unwilling to help. When we found a scratch on one of the…read moresunglasses we've picked,she didn't even try to lookup for a new pair or provide serial number. Not going back! Had to go to Rosemont outlet mall where the girls were more friendly.

I was at Premium Outlet of Sunglass Hut in Aurora Illinois location last Saturday 6.4.22. Long…read morestory short i have a complaint on the pricing that I have purchased 5 sunglasses Teresa claimed she charged me $360 for all of them when in my bank transacrions $210 & $360 was charged from that store! I phoned today 6.9.22 & spoke to Bianca that was not apologetic that there was a miscommunication in pricing and not empathetic....she hung up on me that's her cop out on entertaining a valid complaint! Really Sunglass Hut???? This is the kind of employee you hire???? A minor complaint & you hung up on paying customers???? Bianca, with this poor attitude & no patience on handling complaints you need to reassess if customer service is your expertise....NOT!!!

If you are sensitive to price in any way, or expect reasonable value for your money, don't bother…read morewalking in. Crazy prices completely out of line with 99% of what people expect to pay. The owner is knowledgable, very friendly and has made this business all about designer frames. That's fine and I expect to pay more for cool, low volume frames. However trying to charge me well over $400 just for standard lenses on top of the frame cost is a bit much. I politely declined.

Pam helps you choose the right glasses for your facial shape. My daughter commented that my…read moreglasses are not the styles she thought would look good on me, but they look great. When you are with others, they focus on your face. It makes senses to invest in glasses which help you look your best. Blinka has the best selection and best service of place I have purchased glasses.

I have been going to Eye World and Dr Sirohi for many years now and every time it's a great…read moreexperience! She is fantastic as well as her team! I used to go to the "big box" eye places (never again) and was so fortunate to have found her! I love the personalized attention and even if 2 years go by since my last exam she ALWAYS remembers me. Trustworthy, very knowledgeable and super sweet! Highly recommend!

Great service extremely courteous.. I was traveling from out of town and my frames broke, I was…read moreable to get replacement frame from my hometown optician but needed someone to transfer prescription lens to new frame. Eye World was gracious enough to help me out and they did not charge me a penny for this service

Stopped in to get my glasses fixed because the screw was loose. Even though I am not a customer of…read morethis store, they offered to help me out. Including the repair on my glasses, they showed me other options for transition lenses and a better way to wear my glasses for my progressive lenses.

What an amazing experience. It had been 7 years since my cataracts and my former pair of glasses…read more Smart Eyes came up 1st on the list for my vision insurance. Dr Yun is thorough and has the latest equipment. She does all the testing herself. There was a slight change to my Rx. Calvin was very helpful and assisted me with selecting the perfect pair of glasses. My insurance offered a great discount and I'll be stopping back for a new pair of sunglasses soon. My new glasses were ready in 8 business days. I need to have a secondary cataract removed next week and I suspect my vision will improve even more.

It appears that some of the reviews are looking for something for free. I feel like these people…read moreunderstand Insurance better than the insurers and have helped me make a good buying decision. The high degree of professionalism and courtesy. Great experience and I highly recommend this location. Glasses broke and help was given small repair, I was visiting my grandkids, and wish that they have a Nashville store

I had a very disappointing experience with this office, specifically regarding how my phone call…read morewas handled. I scheduled appointments for my daughter and myself for September 17. When I made the appointment, I provided my insurance information and specifically mentioned that my daughter had Medicaid. I asked whether they accepted Blue Cross Blue Shield, and I was told yes. I was also told that if there were any issues with the insurance, someone from the office would contact me. I do remember providing the X number too but this was last week so I can't say I'm positive about this. I received a link to complete the paperwork . When I tried to complete a separate form for my daughter, the link kept taking me back to my information, so I called the office to ask for a second link. Richard answered and told me that the paperwork I had already completed should be fine for both of us. During that call, I again mentioned that my daughter had Medicaid through Blue Cross Blue Shield Community, and he then told me that they do not accept that insurance. Since I was in another waiting room for an appointment at the time, I decided to cancel my daughter's appointment. Afterward, I decided to call back because I wanted to be 100% sure before finding another office for my daughter. It was convenient for both of us to be seen on the same day, and I was confused because I had specifically asked about the insurance when making the appointment and was told they accepted Blue Cross Blue Shield. Unfortunately, when Richard answered the phone again, the way he spoke to me was extremely rude and dismissive. I was simply trying to explain that I was calling to make sure there hadn't been a misunderstanding before completely canceling the appointment. Instead, he responded in a very condescending tone, saying, "Honey, I've been here for 15 years and we have never taken that insurance." I explained that I was only calling to confirm because this information had not been mentioned when the appointment was originally scheduled. He continued to be defensive and repeatedly told me that he had already confirmed it. When I asked why he was giving me attitude when I was simply trying to clarify the situation, he told me that I was the one giving him attitude. I want to be fair and acknowledge that I may have over-explained myself because I was trying to make sure there wasn't a misunderstanding. I also work in healthcare, so I understand that not every phone call is easy and that people have stressful days. However, there is still a way to communicate respectfully with patients and their families. Being told "honey" in that tone and being spoken to so dismissively was completely unnecessary. Having 15 years of experience should come with knowing how to communicate with people respectfully, especially when someone is simply trying to clarify an insurance issue. I ended up having to cancel this appointment since I had trouble with my insurance but honestly it was probably for the best I was not looking forward to go in since the phone call was very upsetting . I hope management takes this feedback seriously because the way someone speaks to a potential patient can make a lasting impression.

My daughters and I have been going there for 4 years now and so glad to have them in town…read more Great ideas how to deal with dry eyes. Dr Chase and staff are all very friendly. My daughters and I have been going there for 4 years now and so glad to have them in town. It's nice that they're a family owned business. They now have inexpensive frames WITH lenses for very discounted price. Great idea for anyone and perfect for kids glasses.

Walked off the street with a broken pair of ray bans from 8 years ago. They repaired them free of…read morecharge. Awesome customer service, I will come back!!

Highly recommend. From making an appoimnet to picking out frames Claudia was so helpful with…read moreeverything . She was so patient with all my question and helpful with the process of everything!!

This place has some serious management issues with how they operate. After my eye exam I ordered…read moretwo pairs of glasses, same prescription, because the reason for my visit in the first place was I had broken my only pair of regular glasses. I made a point to tell them this and that I couldn't see. I only had a pair of sunglasses from a few prescriptions ago, which is not at all ideal for daily wear. They said, on July 12 that they would be ready in about a week and a half which would have been around July 24. I never heard anything so I called them on that day to check and they said one pair had come in. Not sure when that happened or why they hadn't called me but I gave them the benefit of the doubt. Now it has been 2 1/2 week, I still had not gotten a call about the second pair and so I call them again and they say they are ready. For being a company supposedly passionate about people's vision, they sure don't seem to be in a rush to get you to see properly. If I hadn't called, how much longer would it have been? I'm beyond disappointed and will be looking elsewhere for my eye exams and glasses in the future.

Exceptional service for over 10 years! We still travel from Indiana to come see Dr. Burke. He is…read morecapable, thorough and adaptable to our ever changing schedule. We will continue to drive over for the best optometrist we have ever had.

Thorough exam and answered all my questions. Good selection of frames with a helpful staff. After…read morethree months three cracks appeared in one lens likely due to incorrect or over tightened mounting. They replaced the glasses even though I did not purchase the extended protection. Highly recommended!