I called right at 8 AM opening time with a swollen, sore eye and managed to get a same-morning…read moreappointment! In just 45 minutes, I received a prescription, ordered new contacts, and got my glasses adjusted. Everyone was incredibly kind, helpful, and professional, and the office was spotless and well-organized.

Dr. Jennifer Koster is the best! She knows what she's doing and is kind and patient with my…read morehusband, who has stroke-related aphasia and can no longer name the letters of the alphabet. Excellent office. Friendly, helpful staff. I highly recommend. Also, great location.

A fantastic store!!!!!! As soon as you walk in you are so…read morewelcomed by the very friendly staff!!!!! Looking to help but giving you space to browse around!! The selection of frames are truly impressive! The people that work there pay attention to details which is what I look for!! Their lenses are fantastic!! From the moment I entered the establishment till I left was nothing short of a fabulous experience!! The staff was so patient, and I was there for hours and never felt rushed or not taken care of!!! I highly recommend them!!

Amazing selection and service! They had the most fun collection of frames Ive found in Phoenix. So…read moregood in fact I went with two pairs instead of one!

Instead of going to my handy dandy Lenscrafters in Macy's. I decided to go to the location in the…read moreCamelback Collonade. I have to be honest, I feel like all the discounts that I see on tv, that are offered with my eye care insurance---I've NEVER received...NEVER! I've resigned myself to pay enormous prices for eyeglasses. I did it AGAIN this year because of the options presented; 1 pair at $900+ using your insurance or 2-3 pair at $1500 paying per month. Thank the HEAVENS above for my FSA account. (Use or lose) The latter is a new option offered by Lenscrafters. These eyeglasses are mad expensive and in my mind, these will be THE LAST pair of frames PURCHASED. I will reuse these frames with new scripts. OMG, the cost of these new glasses makes me EMBARRASSED to tell anyone. There were a few hiccups with the new glasses, I signed to pay per month. FYI the monthly payment is tiered, too. I was SURE I chose glasses in the HIGHEST tier at $89 per month. I didn't, mine are $69 per month. Hiccup #1, I tried on the glasses that came back in a few days in the store. I leave the store after trying then on. A few days later, I'm driving and somethings ALL WRONG! I have to move the 1 pair to the end of my nose to see, but they felt blurry, too strong. 2nd pair, I decided to try, again while driving, (at night) EVERYTHING was blurry, scary- can't see. PANICKED, I had to drive the rest of the way home that night with no glasses. Someone chose blue lens vs non glare--- WHAT? That would NEVER be my choice, the blue lens for folks like me who look at computer screen, I DO NOT LIKE. Anti-glare, is a must for me with cataracts, STAT. I returned to the store, a nice guy initially tried to tell me, they take a minute to adjust. NO! At $1500, these glasses actually should ask me daily, "how am I doing?" I asked him to please help me or take them back. He realized the measurements were off, way off. He remeasured. I mentioned to him the glare at night in the one pair was AWFUL, there was no way, I would/could keep them. I MUST have, anti-glare. He charged me an extra $30 outside the contract to redo the glasses with anti-glare. Now, I'm no attorney, but that makes NO SENSE, but he works there, not me. I called back the next day and yep, I was right, a new contract was in orderand a refund of $30. Hiccup #2, before they resubmitted the glasses with new measurements, I decided that my script was worth a check. I went back to my Ophthalmologist for a prescription check. The last script was from a stand-in doctor, who seemed to 'cool for school,' so I suspected his script wasn't right. He was trying to get me to consider eye services I didn't not feel comfortable with since he was not my regular doctor. My doctor gave me a new script. Finally, a new script, new measurements for my new glasses and a new contract. All in all, my experience was good, just a lot of moving parts, but everyone at this store was helpful, admittedly new to this new monthly program. They were super grateful for my patience, and I theirs. I do recommend this store. Nice selection, CLEARLY, hence my price. They wanted to get it right. I did recently come in for an adjustment. I was told if it is not right, come back, it's no bother.

Probably the worst customer service I've ever experienced. I had an appointment for an eye exam at…read more3 o'clock. I came five minutes early. No one was at the front desk to greet me so I waited for 10 minutes. It was 3:05 when I got sent back. I was told since I was late, They will not be able to take me for an appointment. I explained the situation and they had absolutely no grace and sent me on my way. I worked in customer service for over a decade and would never treat a customer like that. Especially when it was their fault I was checked in late. Would not recommend

Still the only eye glass shop for me after years of going there for my Jaques Marie Maje glasses…read more Jessica and Lisann are truly knowledgeable and really cool to work with. The optometrist there is super good also.

Such an amazing shopping experience. Huge thank you to Nico for the hospitality!…read more I wasn't entirely set on a pair of JMMs and instead of pushing a purchase they offered to set up a profile with my favorites so I could think about it.

My husband and I lost our vision insurance when he retired, and I have been looking for a place…read morethat is affordable, and where we feel comfortable. Lexy, who answered the phone was very congenial, and answered all my questions and concerns. We were able to book an appointment the next day. Dr. Lassee was very informative and took two hours with us. I felt very heard and taken care of. She has all the state of the art exam equipment. The glasses are at the end of the experience, and we had such a good time trying them on. I have never had glasses, but needed them. I am so happy with the ones I picked. My husband has glasses and is still deciding what he wants to do, but we are both very happy with our experience in the office. I wish I would have taken more photos. The office is very nice. I definitely recommend going here.

Following a negative experience with another eye doctor, I was fortunate to be referred to Dr…read more Lasee for an exam and fitting for hard gas permeable monovision contact lenses. My eye prescription and contact lenses are perfect. Dr. Lasee took took the time to know what I wanted and to provide a comprehensive exam and fitting. She cared about my eyes and my health. I highly recommend Dr. Lasee.

Walked in today to purchase 2 pairs of glasses and not one person greeted me. I approached the…read morereception area that was NOT busy. Only to feel as if I was interrupting a personal conversation with the two workers who were having a conversation. My script in hand I explained my purpose of stopping in. As I roamed the store no one offered to help me including the sales person. Found 3 pairs and asked for an estimate and was told well it depends on your prescription and any additional add ons. I was baffled of course I would know that. Long story short I was asked for my insurance and they would be right with me. Only to have two walk in people pick up their glasses to be helped while I waited so I decided to walk out. I work in service and am baffled with the level of lack of professional. I will not return.

+all are very helping Front desk…read more+Helped me get the glasses on file(before I known that I didn't have to get my eyes dilated: The tec +Is really nice Manager +Helped me understand what glasses are for _my frame (based around: the eye browse (stay close or is too big for you) _that is based around where your eye sits is what is the Factor to where the best of the lens itself. +As then it's your preference to what it is from there. __________ So 5 starts point _________ As it's not clean, yes I get it's not a good place but steal -you can see words written on top of the self -so much build up of gram. So from that point it's like a 2 star over all.... ______/ :Like I said it's not food place and still, of it wasn't for them being so kind and willing to show that they care it would be less then 5 star. -For my face is going to be touching the, parts of the machine(have to do) for that is from seeing the bathroom and the showroom floor(there being a band aid: with being a stand alone is just life happened/but added to the whole.

I have been going here for 7 years. The last pair of glasses I had to take bake 3 times and I still…read morecan't see out of them!!!! I am so frustrated I went to Lens Crafters for the correct measurements for the correct vision in my glasses! What a waste of money.

This is my go to optometry place in az! I moved here from CA 3 yrs ago and was hesistant on going…read moreanywhere without doing some research about the doctors/staff services first. The optometrist here is board certified, and she was spot on when it came to my prescription! The glare/halo that I always get from lights at night is now gone! I had a previous prescription from a different optometry place back in chico, ca that gave me glare every time i wore it. I brought it up to my previous optometrist and he waved me off saying it was normal. Well, this doctor didnt think so and managed to fix my eyes right up! Thank you so much! You have no idea how much of an easier i have driving at night now. It's truly a life-saver.

We're in AZ visiting family, we were meeting them at Wildflower for lunch. The night before I had…read moresat on my glasses and one of the lenses popped out, I got it put back in but it wasn't right. I had planned to find a place after lunch, but when I parked for lunch I saw The Village Eye Works. I walked in and told them my situation, the very kind individual took my glasses and had them repaired and cleaned in less than 3 minutes. Based on this experience, I highly recommend them for all of your vision related needs!

I have worn glasses since I was a young child. Seventy years and many prescription lens and frames…read morelater, I just picked up what is the best pair of glasses I have owned. Steph is the owner and she is such a friendly and knowledgeable and talented person, as is each and every person that is employed by The Village Eye Works, truly making for a perfect customer experience. You need to see the selection of frames in store to believe it. So many designs and styles and such a variety of colors, you will find what is just right for you. I was helped find a good frame and had a good conversation about prescription lens needs without being oversold features I wouldn't need. Ready for me in a few days for pick up they were Five Star perfect. I can say for certain I will never buy a pair of glasses anywhere but at The Village Eye Works!

I have been a long time customer of warby and every time I go in the store I am reminded why I…read morecontinually support them. Abby guided me into purchasing my next glasses as she was kind , and very knowledgeable . 10/10 service .

Went in for a simple exchange (10:20 today) and had an associate totally lose their cool. For…read morewhatever reason they couldn't navigate their own computer system and couldn't find my order and took that frustration out on us. Claimed they couldn't find it by email or order number. Tried every way to avoid helping me - told me to call the 1800 number and mail it back, and kept raising her voice in frustration. Thank goodness for another associate who stepped in. They found my order in two seconds, accepted my exchange, and ordered a new pair. Everyone has off days, although I never yelled at a customer when I was in retail, but I decided to leave the review because my five year old had to witness it. He had lots of questions about why that woman was so mean to us.

This has been my optometrist for YEARS!!!! And they have never done me wrong...they have the cutest…read moreglasses selection in the valley hands down! They are always friendly and knowledgeable 10 out of 10!!!

. Along with my mother, we have been patients here for over 30 years. I continue to come after she…read morepassed i had an eye emergency and reached out to them.Yesterday and they were able to give me a 1015 appointment, and I was very grateful for that. Arrived early and was ready to go. At 11am i told them as I told them on the phone I need to leave by 1130 to pick up my granddaughter, as she has half day. Oh, we're not going to be able to get you in. Completely unprofessional dismissive, rude, condescending and zero value for being such a longtime client. I would rather go to lenscrafters then, ever have to deal with these morons again, completely unprofessional. They ought to be ashamed of themselves. Seriously people find someplace else to go.