Walked in today to purchase 2 pairs of glasses and not one person greeted me. I approached the reception area that was NOT busy. Only to feel as if I was interrupting a personal conversation with the two workers who were having a conversation. My script in hand I explained my purpose of stopping in. As I roamed the store no one offered to help me including the sales person. Found 3 pairs and asked for an estimate and was told well it depends on your prescription and any additional add ons. I was baffled of course I would know that. Long story short I was asked for my insurance and they would be right with me. Only to have two walk in people pick up their glasses to be helped while I waited so I decided to walk out. I work in service and am baffled with the level of lack of professional. I will not return. read more

+all are very helping Front desk +Helped me get the glasses on file(before I known that I didn't have to get my eyes dilated: The tec +Is really nice Manager +Helped me understand what glasses are for _my frame (based around: the eye browse (stay close or is too big for you) _that is based around where your eye sits is what is the Factor to where the best of the lens itself. +As then it's your preference to what it is from there. __________ So 5 starts point _________ As it's not clean, yes I get it's not a good place but steal -you can see words written on top of the self -so much build up of gram. So from that point it's like a 2 star over all.... ______/ :Like I said it's not food place and still, of it wasn't for them being so kind and willing to show that they care it would be less then 5 star. -For my face is going to be touching the, parts of the machine(have to do) for that is from seeing the bathroom and the showroom floor(there being a band aid: with being a stand alone is just life happened/but added to the whole. read more

My experience started off okay but quickly went downhill. The front desk staff was unfriendly and unprofessional. The girl with glasses had a manly voice and was weird the whole time, The real issue came when I waited two weeks for my glasses, only to be told my $200 frames (which I purchased separately because I didn't like their selection) were lost in transit while in their care. Despite this, they refused to refund or replace the frames. Losing a customer's property and taking no responsibility is unacceptable. Very disappointing customer service read more

Have been coming to this location for 10yrs. Have always had good experience with their service, they answer their phone (as opposed to a machine to direct your call), appointments are usually available at a convenient time and lastly they find ways to discount the cost (2 for 1, packages, etc). read more

Nationwide Vision - Optometrists Near Me - Phoenix, Arizona

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the doctors assistant is very rude, she is not an approachable person, there's a lot of young people working there, not that it matters age wise, but all of them were pretty much just laughing and being on their phone, unprofessional its kind sad this place used to be very nice. I was really optimistic about coming here regardless of the reviews I seen here but now it makes sense why there is a lot of negative reviews. read more

They were fast, took insurance and very helpful. I hadn't had an optometrist apt since I was young but never had any issues. All the staff were friendly and helped me with my questions. Dr Nguyen was great too. I'm not sure why people left bad reviews but as far as I saw it was easy and no headache. read more

Not very friendly people and a bit disorganized. I wouldn't go here again. There was a younger lady helping me and was giving me attitude when I asked if she could tighten my new frames for me since they were loose :( read more

Went to this location of Nationwide Vision because it was close to other business I had close by. I scheduled an eye exam with Dr Miller because I felt I needed a new prescription for my glasses. From the moment I walked in, I was promptly greeted and given the standard paperwork (I believe Heily(Haley?) was the affable young lady who helped me with the paperwork process and administering the preliminary eye exam. She was very pleasant and efficient). Within a few minutes, I was in to see Dr Miller. Dr Miller is very knowledgeable and charismatic and helped upgrade my prescription in a flash. Everyone at this location is very professional and helped make my experience as painless as possible! Would definitely return in the future! read more

The front desk people are the dumbest people I've ever met, every time I go in there there's nobody in there they're all just sitting around, relaxing, but when I call, they never answer the phone, there's a mistake made with every single interaction, then they text me something different than they told me on the phone then I have to call again and tell them what mistake they made over and over and over One day they communicate with me over text, another day they text me that they can't talk to me over text, even though they just did read more

Don't go here. If I yelped them before making an appointment I would have saved myself aggravation and time. Apparently they accept United Healthcare but not my type of United Healthcare. There were several large families there and I heard the words Access and payment plan being tossed around during my 40 minute wait. Something should have tipped me off, but no judgment. Eventually the receptionist called to verify my insurance and that's when I was notified. Not 10 minutes after being there but 40 minutes!!! Go here if you are looking for free ac. Go here if you have time to waste. I would not recommend this location to anyone. read more

when i got my contacts the person helping me said i could put the contact solution directly in my eye. this is not something you're supposed to do why was i told that read more

Not sure how this location is still in business WORST service ever from the young man and girl in the front checking you in to the so called manager ( with glasses/ tattoos). I went yesterday 2/11 to purchase my contacts the manager didn't know how to run my insurance and gave me a copy of eye glass prescription instead of contacts prescription so I can go somewhere else. I ended purchasing my contacts yesterday with another company who won my future business. I wasn't aware that this so called manager gave me the incorrect prescription so I had to go back a 2nd time yesterday to get my contact prescription. Also last week on 2/4 when I went for my eye exam the young man in the front was helping a Spanish speaking family and wanted the teenage son to read the English forms to his mom because he was to lazy to look for the Spanish forms. My husband told the worker who do you think you are you can't be talking to people like that because he was rude about it. I work in the medical field and you should have the spanish forms handy and should not ask minors to translate. Not until my husband spoke up then he found the Spanish forms. I know this is not the first complaint about these individuals and will not be the last. I only gave one star because I had to otherwise it would be zero. read more

Went for replacement glasses for my 6yr old. We received no hassle, information updated, not a long process but son not able to change color of his glasses. read more

Went in for some eye care, left with rude service. Gentleman with the glasses and tattoos assisted me with my eye care was rude and chastised me for buying from somewhere that was not nationwide. I found the behavior and comments inappropriate. read more

I walked in to get my glasses updated with new prescription. Looking at what was offered I found the perfect glasses. Zach explained in detail what my insurance covered and the different options. He has a gift with customer service. He was pleasant and professional. It was a delight to work with him. Katie was very pleasant as well. I love going into places that shows people enjoying their work. read more

This was the worst experience of any eye Dr. I've ever been to. Roberto the Assiant general manger was beyond rude. He has zero customer service skills and absolutely zero problem solving skills. I walked in as a new customer and was kindly greeted by the receptionist. After filling out my paperwork it was time to pick out glasses and contacts. Roberto didn't suggest, but told me I only needed one. After he imputed my prescription into the computer he told me he couldn't read my previous Dr.s hand writing and told me he couldn't offer me my contacts . Fair, so I assume the next thing to do would be to call my previous DR. And clear up the confusion. Nope he sat there and stayed quite. I finally just said I'll call . So I did and got the proper contact type and wrote it down. After he tried to input it into the system he told me he couldn't find it and he wasn't going to risk it to lose his license.... fine let's problem solve; call my previous Dr and have them send over the prober documents. Wrong again he threw his card at me and said you call I'm not going to call. I was blown away. He was worried about losing his license but refused to offer me any solution to a simple problem; the got up walked away and helped the next person as if I didn't even exist. Thanks for zero help. If I could give Nationwide Vision negative stars I would. read more

Nationwide Vision - Optometrists Near Me - Phoenix, Arizona

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I walked in today to pick up some glasses I had ordered. The second I walked in the door, a woman sitting at a desk (Joyce, the manager, I found out later) immediately said "Sit down and I'll get to you.", and pointed to some chairs. No smile, just a pointed finger. I felt like just a piece of meat. No other customers were there. She had a big pile of paperwork in front of her, so I said I was only there to pick up some glasses. She said, "I don't care, just sit down and I'll get to you", and just pointed to the chairs again. She never even looked at me. I turned around and walked out. I later called and asked the receptionist (who was very nice) what the woman's name was and when she wouldn't be there, and was told Friday. I'll pick up my glasses on Friday (and will never return). Tracy K., Your reply to my review was nothing but rhetoric. You said the same thing to many other negative reviews of the same people at the same location (see older reviews), but apparently you have no intention of doing anything to improve the terrible service that your customers receive at this location. Many people now read Yelp reviews, and many of those people will find somewhere else to buy their glasses. Your manager there has zero regard for your customers, you know this, but don't seem to care. You and your management team are costing your company lots of revenue. read more

Friendly staff and quick services! They even referred an affordable/ mobile repair for my frame hinge since I didn't have warranty, he showed up same day and fixed them within 10 mins for only $50 thanks Nationwide and Manny glasses repair 480-201-9372 read more

I had an appointment at 12:00pm and then arrived 10-15 minutes early to fill out routine paperwork me doing it as I just turned 18. As soon as my mother and I walked in we were greeted by the complete worst staff who were extremely rude and acted as if we had no right to be in the store. I could also here staff being rude to people paying for glasses and telling them "so you don't want glasses" "you can just hold them until you have a credit card to pay for them because we can set up anything for you. " I fill out paper work and forgot one signature and she called my name out mind you the incorrect name which seems to be a theme. And when she finally said "you" pointed at me and said "you didn't fill this out correctly" and made me redo all my paper work when everything was perfect the first time. So that's within the first 10 minutes, then my name was called again by my incorrect name as if I didn't correct them 30 times and they didn't just scan my ID and my insurance card both with my age and name, they just refused to say my name out loud , my name is Isis, they were calling me names Like issa, Sandoval, iris, isara, which to me is a complete sign of disregard for my actual name how I would react like to be treated in a professional environment. So I went to the back to the first exam for my eye update so she can make more notes for the doctor, she too called me by my incorrect name multiple times even after correcting her, she was also pregnant throwing up in the bathroom before she called me and then when I got into the small room she told me I could use the bathroom to take out my contacts. The bathroom smelled like throw up and there was throw up on the toilet and the trash can. I quickly walked out and we continued the exam she told me at the end to sit in the waiting area and I did, the doctor called me in by my correct name greeted me briefly did the quickest exam I've ever experience in my 8 years of wearing glasses. The exam ended he told me everything was good and if I had any questions extremely bland. I told him yes if anything changed he told me no and he said wait in the waiting area and he would write my prescription I walk myself out because he didn't want to get out of his damn chair and as soon as I stepped foot out of his office he got out of his chair and then slammed the door right behind me. When I start looking at glasses the short older lady informs my mother the amount insurance covers after I asked her myself and When I told her my mother is not the patient I and was and that I specifically signed a form that legally saying they could not review any form of information regarding my eye care with anyone other than me. And when I told her how disrespectful she was to me because she turned her back to me and acted if I was not even there she was telling all the information to my mother regarding payment of glasses and when I told her to speak to me I'm paying for it she was completely astonished and I told her I wanted my prescription and She said over and over "so you aren't buying glasses so you aren't buying glasses" I told her "no" so I told her to "give me my prescription" and then as I had to sign a release form for my own prescription which I've never had to do in my life as I signed this form I commented about the way she had treated me and that she was extremely disrespectful she again said the wrong name while reading my paperwork with my name and age across the top And said "sorry you just look really young" before handing me my paper work she walked away middle of the conversation to help an other check out person with another customer because I clearly wasn't important she made me stop and wait at the table for about 10 minutes shoved the paper in my paper work in my hand and I walked out. Sincerely former 9 year loyal customer, Isis S. read more

Highly recommended this Location . Dr. Miller is a phenomenal doctor. I got my contact lenses perfect and excited on my new Gucci glasses. Heiley Tech was Great . The manager Bria and the rest of staff was knowledgeable and so helpful. I love this location , For sure I will be back again on my next eye exam and purchase to them. read more

Recently I went to this location for my eye exam. The appointment was fast, efficient and effective! I was greeted by the front desk and ask to complete couple forms. After that I was called to do my preliminary checks, Hailey assisted me on that, She's technically proficient with all the equipments, clear with her instructions, but the most important thing in my opinion is her positive attitude. Dr Miller did my final check and that was very straight to the point, nice and easy. It turned out I still have perfect vision according to the test. Dr. Miller was very honest with his recommendation, he didnt try to prescribe something I wont be needing, hats off to honest people!. Same with the manager, Brea? This is a location that i'll be willing to go back again as it's very hard nowadays to find an honest staff that gets the job done! read more

I read review about this place and I should've trusted it. The actual optometrist herself was so kind and professional.

I just moved back to the valley and my old Drs office was amazing. This place is a close second. The Dr at this location is seriously awesome. He's so easy to talk to and he really listen. Jackie is the nicest lady and she is really there to help you. Im going to be taking my kids here for their exams. As long as the Dr and Jackie stay im gonna keep coming back! read more

Came in for an appointment, waited about 20 minutes before someone saw me, and then got conflicting information from different front desk employees about fees and pricing. I got bad vibes from them overall, and when I found out they had outdated equipment for dilation, I left before the appt began. The staff wasn't exactly the friendliest, either. read more

I had eye exam for glasses and contacts. When I went back to get more contacts, they said that it was not noted which eye was which so they could not give me any. They will not do anything to help me. read more

Never going back to this location. Had to get my sons eye exam and the doctor was great and very understanding but.... The office staff seemed like they all hated their jobs and each other. It was uncomfortable and when asked for help they seemed put off, funny thing is we were the only ones there so it wasn't even busy. I actually heard the office manager (older lady) speaking down on the staff at the front desk making it even more uncomfortable. I actually felt bad for the girl working the front desk, I could imagine working with someone so rude. *** update*** I reached out to the email below and still have gotten no response. read more

Super nice staff ... nice place ... and the Doctor was even nicer than the staff. Not sure of the prices, they seemed high but I really have nothing to compare it to. read more

Nationwide Vision - Optometrists Near Me - Phoenix, Arizona

Seriously the worst customer service ever I have been calling for two weeks and I am always on hold for over 10minutes. I called last week on Friday and was told I would get a call back to schedule my appointment I never got a call. Here we are one week later still no appointment and on hold as I write this review. What a disappointment! Person in charge of scheduling please train your girls, they are rude and don't want to schedule.. Get someone that wants to do there job. read more

Terrible service. Exam- Because I brought a water in, they made me do my paperwork outside because they don't allow drinks or food inside. I fill out my paperwork and come in, hand it to the desk person and sit to wait. Next to a kid eating a giant muffin and making a mess. But whatever. Then I sat. For an hour. No one came over, I figured they were busy. When I finally checked in they said "they didn't realize I was there". Uh. Okay. Contacts Pickup- I came to pick my contacts up after they'd been there for about three weeks. I was too busy to pick them up and called them once a week or so to tell them I still want them and to please keep them. They said "of course" and I assumed we were all good. I called yesterday to confirm they were still there and the desk person said yes. So I go in there today to pick them up. They're not there. Shocking. I wait while they search (lazily). The assistant manager asked me loudly "So Summer. What took you so long to pick these up? It's not our fault." They suck. read more

It was time for an eye exam and new glasses. while waiting to see the Eye Doctor Mary one of the Office workers was able to fix my old glasses and made them better than new. Mary was so cooperative, friendly, and professional, I was thrilled with her service, she was great. I then saw Dr. Nyugen and the excellent service continued, it was the absolute best experience I've ever had with an Eye Doctor. Dr. Nyugen was thorough, kind, and professional. I will be going back to Nationwide in the Future. read more

Absolutely 100% horrible, the customer service is rude. They are not patient with customers, their in a rush and they make you feel not important. I was on my way to a scheduled doctors appointment and they called me 20 minutes prior to cancel my appointment then they refused to accommodate with some type of discount since they wasted my time and canceled on me on the last minute, when I was already driving to my scheduled doctors appointment. They are very unprofessional. To top it off, they prescribed my 8 year old daughter an incorrect eye glasses prescription, which once again, they failed to take any accountability. I do not recommend anyone to this location. This location will only disappoint you, upset you, waste your time, yet be quick to take your money. I'm filling a complaint with the BBB. read more

Rude staff and support staff. They bait and switch you on appointments and times. They overbook their locations and just treat you like a number. Book you and confirm one time and then just ask you a date before to come in 15 minutes early. Terrible service. Avoid at all costs. read more

This is for the receptionist. Extremely rude, right from the get go, but I managed to put up with it because I really needed new glasses. Listened to the way she answered the phone and talked to people and couldn't believe the lack of professionalism and attitude. Definitely won't be back here. UPDATE: I was charged twice for an exam and didn't notice until the next day when i was looking at my receipt. Called and spoke to the same receptionist from the day before and managed to get everything situated. She was more helpful this time around. Updated my review to 2 stars. read more

Waited 1 1/2 hours, finally had enough and left. Very bad customer service. Probably will not go to this location again. I did have an appointment for 11:30AM today, I arrived at 11:10AM and completed paperwork. Then waited until 12:35PM at which time I decided to leave. Not one single representative there checked on me or offered an updated eta the whole time I was there. When I said I was leaving and couldn't wait anymore, the person just asked if I wanted another appointment. No apology was even offered, in fact it appeared that it wasn't an issue at all. FYI. Tracy the owner never contacted me, must be a generic answer she gives everyone. read more

Staff was very friendly, Doctor was great, and I got a really good deal on my contacts!

The wait time is terrible. Service is terrible. The manager is not helpful or friendly just stuck in her bubble and the staff follows that lead. read more

if i could, i would give 0 starts ive been calling 12 times today since morning no one is answering. they were supposed to call me back regarding contact trials its been 2 weeks no one called and when ever i call no one answers. worsttt customer service. dont recommend to anyonee. when they comment that we will investigate and talk to our workers its a lie. ive been going 9 years theyre rhe sameee. they need go fire all the worker in there. read more

The nastiest, dour manager ever! She was rude, curt, and nasty to her staff. The optometrist, Dr Lucca, and the asst manager ,John, are professional and excellent. I called to see if my glasses were in after 3 weeks. I left a message. No response. Same the following day. The 3 rd day that I called and asked if my glasses were back from the lab. They said it would be 7-10 days. I was nearby the office 2 days later. I went in just to check. The glasses were sitting there. Ugh frustrating. I would give the Dr and John the asst mgr 4 stars. I wont go back. Ever! I can imagine that the manager is losing business for Nationwide. read more

I have gone to the Camelback location for years and Dr. Lucca is wonderful! He takes time with me and answers any questions about my eyes and exam in terms I can understand. Additionally, he found cataracts in both eyes over a year ago; sent me to a surgeon to have them removed then fitted me with new glasses. He advised me that eyes might change over time. I have noticed a change recently and met with Dr. Lucca yesterday...needed a new prescription and received the same great care as always. If Dr. Lucca ever moves from this location my family will definitely move with him. Karen Andrews read more

I've been going to this location for a couple years. The negative reviews regarding wait times are accurate. I dread having my annual exam, the wait time is ridiculous. However, the customer service from management Joyce and assistant manager John are above and beyond. They have always gone the extra mile for me. I can't speak for the other staff and desk clerk. Joyce and John always make sure I get what I need. read more