I tried to set up  a service appointment with Summit Subaru El Cajon on Friday. My wife called, I called, left voice messages, texted and requested to be contacted via their website. It is now Tuesday afternoon and nobody replied or seems to care that we bought our Subaru there...so much for Love and the new management... read more

I can't give NO STARS?? Don't go here for service! The advisors and mechanics are either inept or just plain dishonest. Either way, it's not good. My WRX was stalling a little on acceleration and I was concerned it was maybe the clutch OR, the fact my battery had been disconnected and perhaps the ECU needed to be reset. They told me I needed a new clutch. I was also told I needed new spark plugs. That there was carbon build up on the one that was pulled. Oh and that btw, the spark plugs weren't tightened all the way. I had just had a 60k service done at Wolf's Foreign Auto and the plugs were brand new. They also said the rear struts were leaking and needed to be replaced. A few more weeks of driving and the acceleration issue is completely gone. Which means the ECU had some learning to do. Still, I had Wolf's look over plugs and clutch and rear struts. The torque was correct on the plugs, the clutch is still great and the struts have normal slight seepage and react perfectly to the bounce test. So, let's just say I saved thousands of dollars and also learned a valuable lesson. Never take my car to this place again for any service. Ever. Lastly, they only have half the service bays they once had before they dealership was sold. The other half is going to Lexus next door. So they are also overbooked to take advantage of you in the first place. Good riddens! read more

Today I went to get my money back for a car part that I had bought but I ended up not needing I told them I wanted my money back 165 I paid but the manager and the sales manger both said I only paid for the part 37 dollars because I had got a credit of 129 of the other part keep in mind that I paid 129 for. I still paid 165 for it and all I wanted was my money back but they only gave me back 37 dollars and told me look kid subaru is not going to try to steal from you only 129 dollars.after trying to explain to the manager in the parts department after 20 min I gave up. No one understood me only the one lady in the front but both manager did not listen to me read more

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My teenage daughter took her car in for her first regular maintenance (oil change). She was taken advantage of because they told her that her car wasn't turning on, missing a lug nut and they cut off one of her necklaces that was placed on the gear shift.. mind you, we just bought this vehicle 6 months ago. Sam Alsaigh,tried to sell her a $500 battery!! Obviously she didn't purchase it. As a mom, I'm pissed because they see this young lady and they tried to take advantage of her. Terrible if you ask me. Do not let your teenage daughter get service here. All they see is MONEY when they walk in.. read more

my husband and I have been searching for the right Subaru for a while. We've gone to many dealerships, Kearny Mesa Subaru to Carmax. We saw one green Subaru with a roof rack pop-up, so we jumped on it and sent my husband over to the dealership that day. My husband was immediately greeted by Shelby and his warm disposition and genuine smile. I was not present for his experience but obviously as his wife, I knew all the details. He was able to drive the car home so I could see it. He talked very highly of Shelby saying that he felt 100% comfortable purchasing a car from him and that Shelby was honest and sincere. We went back to the dealership. He filled out the finish paperwork and we were able to pick up the car a couple hours later I have been dreaming of a Subaru for a long time and our payment is crazy high lol it's totally worth it. I appreciate everyone that works there. Everyone was so patient with our three-year-old while waiting for the car. One of the gentlemen even took the kids out and opened up one of the supers so they could play inside. I appreciate how polite Shelby was to my family and overall what an amazing experience. I have purchased cars from other dealerships in the past and had buyers remorse and look back, thinking how rude and disrespectful they were. This place was nothing but genuine and honest and worked with us. Good job Shelby ! read more

Summit Subaru - Shelby with my husband and the keys ! - Car Dealers Near Me - El Cajon, California

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My husband and I have purchased Outbreaks at this location both in 2014 and now in 2021. The people here make car buying so easy, we were literally test driving a 2022 Outback Touring, trading in a vehicle, financing and out of the door with our new car within a couple of fours. Next we went back a few weeks later to get the ceramic coating on the car and it took 5 hours from drop off to pick up. Our car looks GORGEOUS inside and out. We will only use this location for our Subies! Thanks guys! read more

Summit Subaru - 2022 Outback Touring - Car Dealers Near Me - El Cajon, California

I recently brought in my car to service and had worst experience. After a week of driving the courtesy vehicle, I was told my car was ready to pick up. When I got there I was handed paperwork, car keys, and was told I was good to go. When I opened my door, I realized my backseat was uninstalled. I walked back to the service department and addressed it to Francisco. He walked to my car and quickly tried hooking the seat, however I noticed the backseat was missing screws. I stopped Francisco and pointed out that wasn't the proper way of installing it. He stated "I'll take your car and bring it back when it's ready". When he returned, I asked to speak to someone above him. He replied "no, I'm the manager here". I told him that's bad service and lack of professionalism. He got in my face! And yelled " We didn't build your car! All we've been doing is accommodating you! His eyes were twitching and looked unstable. I thought he was going to snap! I took a step back as I was afraid I was going to be assaulted. I am not exaggerating! As a women in her 20's, I felt threatened, humiliated, and bullied by a man who gets paid to help customers. I couldn't help to cry as I turned around and got in my car. I will never service my car at the El Cajon branch again. I'm afraid to go back to any Subaru at this point. The main reasons I decided to buy a new Subaru was because I was told they hold their value and "The Subaru Love Promise" which is a total lie in my experience. read more

Summit Subaru - This is how my car was given back to me after a week of being in the service department.. - Car Dealers Near Me - El Cajon, California

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Was Subaru of El cajon. Is now Summit Subaru. New ownership honors prior service appointments, at new prices 30% higher. read more

From the start our experience at Subaru El Cajon was so smooth. We were welcomed with a big smile by Andres Coronado, and from the get go he went above and beyond for us today. He was so knowledgeable of the cars he was showing us, and made sure that we found what we were looking for. I walked away happy, confident in my purchase, and with my dream car!!! Thank you Andres!! read more

Just bought my dream car at this location & I have nothing but great things to say about Nick who helped find the perfect Crosstrek for me. Nick was knowledgeable & professional, & for a salesman he was respectful & didn't push things on me like the typical person in his position. When that happens it makes me want to run for the hills, but Nick was patient and thoroughly explained my options which made me feel at ease. Tony & Wayde were also really helpful and I feel so safe and secure in my new car. Glad to be apart of the Subaru family & will suggest this location to anyone I know! read more

I contacted El Cajon Subaru to see if they could beat Kearny Mesa Subura. They did. Thank you Tony M.

Just got an especially impressive deal with Nick McIntosh at Subaru of El Cajon!! From the moment we walked on the lot we were treated like family and not just another "up". Nick and his team have earned customers for life. read more

I called around to a bunch of dealerships and Nick was the most helpful manager I spoke to. I went in with my forester to trade it in and walked out within 90 min with the car I wanted. great experience! read more

Tony IS the man. First he walked us through the car we wanted and helped all the way to the end. I would definitely use Subaru of El Cajon and Tony again. read more

Came in today with my boyfriend looking for a Honda Civic Hatchback, which apparently are very rare considering we had already gone to two separate dealerships and no luck on any civics. When we got to the Subaru of El Cajon dealership we found the perfect one!!! It had everything we wanted and more! Juan in Sales and Jason in Finance did an amazing job helping us out, and since my boyfriend is a first-time buyer they answered all our questions and got us the best deal! Will definitely be coming back, thank you guys!! read more

Summit Subaru - Car Dealers Near Me - El Cajon, California

Last few times I have taken my wife car here they have done a decent job. The parts people have been amazing as well as the service people who you speak with upon arrival to drop your car off. They are why this review is 5 stars. They have been excellent. I want to say the same for the mechanics. But last time we came they didn't put my wife's car interior back in fully. And left a sticky residue all over the plastics. Which in turn I ended up using a brush and some goo gone and was able to get it off. I will continue to keep going here though as I have had much more positive interactions then negative here! read more

Poor service. Stopped to get tire repair. No help for 20 minutes. I saw absolutely no hustle from anyone. Avoid this place

I am convinced that all shady folk that scam others to get ahead in life turn into car salesman. Let me preface by saying that I got a good deal on my vehicle and Al thought I still haven't been paid out for my trade in that I decided to cut my losses. I worked with Nick and the GM Terrence. They promised everything under the sun to make the sale and has been radio silent since. Been wanting a follow up on my trade in, services promised, and merchandise that was supposed to be delivered. So far I haven't received a call back or even a response to my emails. I can't even find out how to activate my trial of starlink. Would recommend not doing business with Subaru of El Cajon as they are dishonest and slimy. Immediately after documents were signed they asked for a 5 star review. Good thing I held off. read more

This dealership does not pay its vendors. They steal. Our company sold them printer cartridges and for 5 months they have refused to pay. Continue lies by Kassandria V. and Minerva E. The general manager position is like a revolving door, dodging there responsibility. Crooks. read more

Horrible. The worst. Criminals. They owe me money (thousands of dollars- extended warranty cancellation). Never got it. they promised to send it but they never did. Already 6 months. Criminals of the first degree. Will hire a lawyer. Hope they will be punished. read more

Andres, thank you for being very kind in the service you provided us and I recommend Subaru del Cajon. read more

Summit Subaru - Compra nueva y nos ayudo Andres. Excelente servicio.. - Car Dealers Near Me - El Cajon, California

The service department does not answer the phone. They use AI and if you need to talk to someone you cannot. Take your car to Subaru Kearny Mesa. They have actual people to talk to. read more

I went here shopping for a used Crosstrek. Apparently , they do not detail and dial in their inventory, much, prior to viewing or testdrive.. The first , offered for my inspection and test drive, was covered in doghair and seats were stained. I declined w/o any further insp or test drive. The 2nd, ,pinesap all over the White pearl paint and corrosion all over the battery.. The manager/ owner( I don't know which) gave me a song and dance why,( short staffed, too many trade ins.. ). So went for a test drive , anyway, with the salesman and it dies at the freeway offramp 3 miles away from the stealer. CHP happened to be right behind us and gave us a jump to get back. Why they think it's good business practice to hamstring their sales personnel is anyone's guess. read more

What a wonderful experience. And I don't just say that about any car dealer. Worked with Josue and Ryan. Josue came and met us in the parking lot. Very friendly, no pressure. He deserves a raise. Then we met Ryan. Super cool, made us a good deal! After we got the car, at the price scale we wanted we got a call from Betzy. We met with her and she went over all the gadgets in the car. I highly recommend this dealership. Professional and friendly. And soon I will be in to buy my Crosstrek Robert & Manny read more

Travis and Anthony were great . They were very helpful trough all the process to get the best option for me. For every question that I asked they had an answer I definitely recommend them !!! thank you read more

Attention!!!!!! Attention!!!! Attention!!!!! I bought a car in December 2022, traded in my car at the same time to Subaru. It is now is March 8th of 2023. My trade in still hasn't paid!!!!!!!! I've called 20 plus times talked to two finance guys, two sales manger, the HR department over four times, the General Manger twice. They all have told me that it's in the process. Well in the mean time there have been 3 late payments on my credit report!!!!! Now the car is out for repo!!!!! My score dropped from 782 to 657!!!!! Due to them not paying my trade. On top of that they sold my trade already to someone else, meaning there are two loans on the same car which is complete fraud according to the DMV. I have already filled a complete with the DMV investigator, the district attorneys office, and opened a case with my personnel lawyer. The DMV told me that there are numerous other people in the same situation as mine!!!! I can't believe that the dealership is still in business. Please everyone be aware of this dealership!! read more

This place has real problems communicating, leadership needs to change because it's not holding staff accountable. How many days should I have to wait for a call back from service? read more

My name is Kevin & I've been wanting a Subaru OUTBACK AWD for at least a couple of years... I went to my local North County Subaru Dealer & spoke with a couple of Salesmen and seemed to be taken care of, for what I said I wanted. The only Outback & my choices with it was not available in San Diego but water up North... They said they would need to have it shipped down for $750.00... I left after about 1.5 hours... NOT excited with them. The next day was what seemed like a bunch of Excuses as to why the car was not coming down and pricing was increasing (it was a used car 2022). I was told they would "be in touch". .... I then contacted Nick at Subaru of El Cajon. Very nice on the phone and after he "listened" to what I wanted, he said we have it on the lot. He took photos & I'm getting happy... We spoke a few more times then WE agreed that if "they" could meet my requirements, I would commit to come to Subaru of El Cajon from Carlsbad... good 45/60 minutes with light traffic to check it out. I met Nick, we did the Deal, (could see the car outside in the dark, but I TRUSTED Nick... I haven't even touched the car, looked inside other that photos at that time... I drove the Outback home that night without ANY money out of pocket but signed contract of course... back to the best part... I met with Wayde in Financing and started paperwork. I was going to put a substantial amount down cash & finance the rest... so I had to come back the following day to meet with Andy I financing as well... Awesome guy! I met with a couple others in the Subaru of El Cajon Delership, Bexzy & Mark in Service departments and was blown away with EXCELLENT SERVICE from EVERYONE! I'm a happy guy with a GERAT Deal & a car that I've been wanting for a while! You CAN'T DO BETTER than to visit Subaru of El Cajon! 5 STARS FOR THE WHOLE TEAM! Thank you, Kevin Rankins I l read more

Summit Subaru - Car Dealers Near Me - El Cajon, California

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TLDR: Being lied to sucks. Classic dealer BS time-wasting tactics. I'm looking for a car for my daughter, whose kia soul was rear-ended. Found an ad for one she liked. Called the number listed in the ad. A human being on the other end said definitely YES, IT'S AVAILABLE. We even made an appointment. She's excited. I got everybody together and came in and the sales people said oh, so sorry, that car is actually NOT available. That ad was for some kind of "wholesale unit... we can get it but it's not... ackshoooooaly... teeeeeechnically... here on this lot for you to buy". Just your typical used car dealership shinola. THIS DEALERSHIP is why buying cars sucks. Yes, the sales guys on the lot were were helpful and apologetic, but this apple's rotten. Don't give your money to the a holes who run this place. read more

Tony the rock star hooked us up, Man. Subaru of El Cajon has exceeded our expectations for a decade. Great service, clean outfit, well done. read more

I ran over a rock and it somehow damaged the AC condenser causing me to not have working AC on a day when it was over 100 degrees in El Cajon. Couldn't this not have happened in the winter?! Oh well, Murphy's Law. I took it to Subaru of El Cajon because I purchased my car from this dealership and they have been extremely helpful and professional in the past. Chien H. was wonderful. I talked to him about how crazy it is so be teaching kindergarten during a pandemic and he thanked me for all I did for this community. Chien really went above and beyond to make a frustrating situation better. He gave me a realistic timeline of what was going to happen, which allowed me to plan my day. I appreciate his professionalism, kindness, and honesty. Tiffany was also very helpful as well. She went out of her way to arrange accommodations so that I could get to work. I love my Subaru and will continue to be a loyal customer to this company because of service like this!! Thanks Subaru of El Cajon! Your support for the local school district, you philanthropic work, and your outstanding customer service doesn't go unnoticed! read more

Nick & Shelby were a great team!!! I am more than over the moon excited & beyond satisfied with my 2nd new Crosstrek purchase. They did amazing at getting me into a vehicle with everything I needed. Thank you guys I appreciate you. read more

Horrible customer service in the service department. I called a week in advance to schedule an appointment for a safety recall and oil change. The woman who made the appointment only scheduled me for the service recall. She cancelled my appointment for the day I had off work and offered me another day. I took time off of work to schedule this appointment and because of her error I am not able to get the service recall or the oil change done. read more

The salesperson I exchanged texts with was kinda rude. I buy cars frequently for the family and I help friends this place is a hard pass I'll spare you the details and just say run away!!! Find another place to buy a Subaru. They refuse to deal with online sales and demand an in person type of buyer which is only to pressure you into overpriced ADMs. Any dealer that won't sell you a car online simply wants to keep you at the dealer for hours feeding you lies and extra things you don't need. Worst experience in a long time. Dalton Subaru was a buyer experience and so was Kearny Mesa. I've bought 2 Subarus in 3 years and the other two mentioned were at least respectful these guys wanted to argue via text instead of just being humble and respectful in return but instead would rather argue and insinuate that I'm not ready to buy as a tactic to get me into the dealer didn't fall for it and please don't either go somewhere that respects you as an individual and respects your time. If they're this rude in text what are they like in person. Que the argument in rebuttals from Sum init Subaru. read more

I purchased a used Subaru Crosstrek from this dealership and they did not follow up with scheduling detailing that they committed to as part of the sales process. I could not reach not anyone in the Service or Sales Department to address my request to schedule service. This has been an extremely frustrating experience and I feel abandoned and would not recommend Subaru of El Cajon to anyone. read more

Had an absolutely fantastic experience with one of their sales people; an older gentleman who was just a pleasure to work with. Unfortunately, the deal fell apart when the manager and finance person fixed the number to stuff all those wonderful "savings" in the backend and while you're expecting to sign for one thing, you get something completely different on your actual finance papers. Do yourself a favor and read everything carefully. Read it twice. Read it three times. read more

Look at the other reviews. They will say a car is on the lot and available to test drive when it's not. I wasted my time by going to an appointment to test drive one I was interested in actually buying. I asked for Ashley (who they told me to ask for) and she didn't come in that day for my appointment. Another guy tried to help me and let me know the car wasn't on the lot. He let me go look at others on my own but they were all brand new, I needed used. I realized I wasn't going to do all the work myself and went back in but he was nowhere to be found. Do not recommend read more

Bait and switch! These guys advertise cars for thousands less than the real sales price. Online Ad was for $32,190, we get there to buy it and suddenly the price of the car was over $35,000 and this is not including the tax and license, which is completely normal. Don't waste your time, go elsewhere - We did read more

We own a 2022 Subaru Accent. We've only had the car five months and in the time frame we've had two cracked front windshields. The first one was replaced by Safelite. Three weeks later while returning from a road trip to Oregon the car developed another large crack in the front windshield. I was going to have my insurance company have Safelite replace it again but decided to reach out to Subaru Advocates. I took it to Subaru of El Cajon where Ray Clearwater worked with me and the Subaru Advocate and they replaced the window at no cost. Saving me almost $1400.00! Great service from Ray and Subaru. Thanks!!! read more

Absolutely the WORST car dealership you could ever go to. I traded in my 2016 Toyota 4Runner on December 23rd, 2022 for a used 2020 Volkswagen Passat they had on the lot. It is now MARCH 12th and they have yet to pay off my loan for the 4Runner. No one answers the phone. When I was doing my trade in, it was an awful experience. I could write a book on this horrendous experience. I have no IDEA how this place is still in business or have any clue as how the business they're running is legal. read more