Took my Mercedes in to be serviced. They were quick and fair priced. Even had a desk to work at. It's a family owned business. Dogs are running around the shop. I would recommend. read more

2014 Corolla had new ft brakes & rotors done. Tim took the time to answer my questions. They did an excellent job at a fair price. My new go-to mechanic! Thank You! read more

I own a 2023 Dodge Ram 1500 Laramie. I liked the looks of the TRX steering wheel, so I purchased one and had Import Auto Services install it for me. They were very professional and did the job pretty quick. Tim, the owner took care of me immediately when I went in for my appointment. Value? I definitely cannot complain. There were other shops that wanted to charge me double and even triple for what Import Auto Services did for me. One company I wouldn't recommend going to unless you have lots a money or only own a Mercedes or BMW is "Minsky Mercedes." When I asked why they charge so much more, there answer was quote, "Our name suggests we specialize in BMW and Mercedes, we can work on other makes but it would be the Euro pricing." Unquote. It is funny, Import Auto Service specializes in Euro vehicles as well but they did not price gouge me! Thank you very much Tim & Cindy. You guys are great! read more

Import Auto Service - Original OEM Steering Wheel - Auto Repair Near Me - Santee, California

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Had business with them two years back, excellent service in a timely fashion. Would go back to them again

Finding a reliable repair shop is HARD! Coming to Import Auto Repair was EASY! They greeted and treated me with care the whole time I was at the shop explaining each step and talking me through immediate need vs soon vs keep it in mind needs. Nothing was pushed on me, I was not pressured, prices were affordable, and knowledge was there! Highly recommend this shop to anyone and will be back to work on my list to continue bringing my car back to life! Plus they have the cutest pup and comfiest waiting room with clean bathroom for customers not covered in car fluids (might have some trauma from other shops lol)!! read more

Import Auto Service - Contact info - Auto Repair Near Me - Santee, California

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I took my Audi A3 to have the trunk harness rewired and put back. They had a great price, amazing finish on the job and overall great service / turnaround. Now my trunk works amazing without any issues. 100% would bring my car back to them for more work. read more

This is the worst place to take you car for inspection very unprofessional. I was trying to sell my car and brand new condition. Of course. The buyer decided to take it to this place to get inspected. When they did, they told the buyer, the car has a bunch of engine issues transmission issues which is not true. At all, I told the buyer. I recommend you to take the car to another mechanic. Cause these guys are joke.Waste of time waste of money.I definitely do not recommend this to anyone.Don't waste your time and money.The girls at the front desk.She was very nice and sweet.But the mechanic and the inspector they're definitely moron.And liars, I wish I can leave zero star, but that's all.Option I can give them read more

My old car was having trouble going up hills. Tim and Cindy were always upfront with me about what my options were. We decided to replace the old engine that had 213,000 miles on it. Tim found an engine with just 45,000 miles on it for just $1800. It's like I've got a new car. I trust these people. In the future, I'm going to them for any car problems I encounter. Five stars. read more

Tim and Cindy both went above and beyond with replacing a timing chain and thermostat on my 2018 QX60 Infinity. They have the best customer service I have ever experienced with an auto shop and I am a customer for life and will confidently recommend them. I still need to come back and replace my front tires. read more

I came here for the first time to have my transmission fluid drained and replaced. It was a great experience, and I intend to return for my future service needs. I compared reviews and quotes from several businesses, but this place was by far the best. Their pricing was more than competitive. Their amazing customer service is what sealed the deal for me. I called in last week and got a quote within a few minutes. They couldn't fit me in until this week, and I took the fact that they were busy as a good sign. It definitely was. I now understand why people come back to Import Auto Service. Every employee was friendly and knowledgeable. I immediately felt comfortable. There is a really nice waiting room with comfortable chairs, Wi-Fi, coffee, water, and a very clean restroom. The whole place seems well-maintained. While I was waiting, got to see that every single customer is treated with kindness and respect. The employees actually explained what was going on with people's cars, and it was obvious they care about customers' safety. Didn't expect to leave such a long review, but this business is great and deserves the praise. read more

Great communication, great pricing, friendly customer service. I took a Volvo and VW here and they became my new mechanic

I went in for an oil change. When I was paying Sean said they found some things that needed to be replaced. He said my brakes were in the red zone, filters need to be replaced, my brake fluid and radiator fluid were dirty and needed to be flushed and replaced, my control arms,struts and tie rod needed relacing. I asked if he had any pictures to show and he said no. They don't do that. So I asked him to send me an estimate for all these things. When I got the estimate it was almost $4,000. My car was not acting up in any way, so I went to anther mechanic. They did a very thorough assessment of my car and replaced two filters that required less than 10 minutes of labor. They said my brakes had another 30k miles to go, no other parts needed replacing, my fluids were not dirty and also could wait to be replaced. I will never trust this business again. read more

I took my car in for Oil change and tire rotation on my 2024 Audi s5. I would bring all my cars here for service. Very friendly and it only took a couple of hours. I live within walking distance so that's a plus. Highly recommend read more

The only place I trust with my vehicles. Not only is this place family owned and operated they literally make you feel like family too. Every time I step in here Tim, Sean, and Chloe are welcoming. They have saved me so much money and trouble here. They have water, coffee, candies and a lovable French bulldog to keep you company while you wait. I love these guys. Service is quality and they offer free quotes. They get back to you quick. read more

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quality service without the frills. definitely worth it beyond the dealership. they were courteous, to the point, honest, and fairly priced. saved my Q5 from further loss read more

So I was looking to get my a/c some freon. I went to the military base first and they wanted to charge for the service, but if it needed repairs and I declined the service, they would keep the whole freon service fee? Import Auto Service looked at it and gave me a reasonable price I could afford. While there, they showed me the faulty parts and made sure I understood what I was paying for. It's a family friendly environment and it is very clean. I loved the experience and have found a mechanic shop that I can trust. Go here FIRST. You will mot be disappointed. God bless this establishment read more

We brought our Fiat 500 here for service since there's no longer a Fiat dealership in San Diego. When the check engine came on, we were pleasantly surprised to learn it was just a sensor that needed fixing, especially since it felt like the dealership would always add on extra charges. This place was honest and straightforward, which we really appreciated. We'll definitely be bringing our Fiat back here for future service. read more

Imports mascot, Clowie, greeted us at the door. Tim and Cindy provided nothing short of legendary customer service. The kind of old school service that is so hard to find. Import Auto is honest, upfront and my new go to for my foreign rides! read more

I am sure 100% this is the correct place despite the owner's response below. I was advised to replace nearly everything on my new car, which was very surprising. While I have no issues with the owner Timothy, who appears to be a decent person . However his lead mechanic, whose name is perhaps Rudolpho, his front desk manager shawn may have given me the incorrect name because I asked , seems very questionable , either due to his incompetence or dishonesty. After being informed of an extensive and costly list of repairs, I got a second and third opinion. Both confirmed that my vehicle was in excellent condition without any grand issues. My time, money, and energy was wasted at this establishment despite other people having good experiences. I suggest asking for other opinions before trusting this place. read more

This place was awesome, I feel like Ive found my new mechanic. Service was great and the owners were very helpful with answering all my questions. will definitely be using this place for all my car repair needs. read more

Super fast service. It cost a quarter of what I thought it would take to fix my car. Quoted me a price I was absolutely satisfied with and then told me an hour later he was able to lower it. So greatful for these people. read more

I recommend Import Auto Service to all who follow my page or take a peek onto my page. Sean and Tim are two outstanding employees and have helped me all the way thru. Their prices are affordable and they accept military discounts as well. Coming to get a couple of more previous fixes done on my car sometime next week hopefully then my baby will be up and running smooth all over again!!! read more

It was my first time using Import Auto Service to repair my Mercedes CLE 300. They were very professional , quick, and took care of my car needs, prices are also reasonable. read more

I've requested a TPMS service for my 2013 Lexus GS-350 and they did an outstanding job! They removed and replaced all four sensors including programming. Cost of service was a lot less compared to the Lexus dealer. This is my first time at Import Auto Service and it won't be the last. Highly recommended!!! read more

I gave this shop short notice for a repair they did not have the part for. Not only did they get me in quickly, but they also were courteous and fun to work with. They were also the least expensive of the quotes I received. They are confident of their workmanship and seemed to really *enjoy* making my experience as a customer as good as possible. This is a rare thing for an auto repair shop these days. Their shop is super clean and features more than the expected refreshments in the waiting area. I had an amazing experience with this shop and would return should I need service in this area again! read more

They fixed my car! This car has been a thorn in my side for a year now but they figured out the problem and she runs like new now! Sean and Tim were so friendly, thorough, and very accommodating. I trust them so much I drive from LA for their service! 10/10 would recommend! read more

Sean is absolutely amazing! I couldn't be happier that I found this place and he was able to assist us with our many of problems in a timely and affordable manner! Thank you again Import Auto! I'll most defiantly be referring people your way! read more

Check-in with Chloe and receive top-class auto service never leaving a hole in your pocketbook or wallet. Soft beverages, cold water, and small candies at your fingertips. read more

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Called in the morning to inquire bringing my 2016 LR4 for an inspection for brakes and possible oil change. They were able to take my vehicle right in. They walked out with me to check the vehicle out and at first glance, they noticed that my brake pads were low. After an hour, they called me with a quote and was very transparent that my vehicle needed both front/rear brakes. I also decided to knock out my annual oil change with them. Within a few hours, my Land Rover was ready to go. As I drove it home, it felt like new. Thank you to the staff at Import Auto Service (Shawn and Chloe) for taking care of us. We will be back for anything my LR4 needs. read more

I have never done a review in over a decade! by searching yelp for a bmw or European auto service that I found this company. I am a female not too knowledgeable in the car industry. But I came to get a read on a new purchase and make sure it was a valuable one. I just wanted to give the notice that this business deserves, it's obvious the longevity of business conducted and knowledge here but more importantly, i just appreciated feeling seen, and heard. The owner is not looking to take advantage like sooo many other companies tend to do. Thank you guys for your time.I'll most definitely be back! read more

Incredible service and work. Friendly service as well, a place that I would highly recommend to those that need work done on their vehicle! Will be coming here for any future service needs for my car! Great prices as well! read more

I needed to get my brakes replaced. I got a quote from the Toyota dealership for this (and a laundry list of other items that they felt I needed). The team at Import Auto was able to beat it the brake price, so I went with them. Super glad I went with these guys. They were efficient in fixing the brakes and able to get me in during a holiday week (Thanksgiving). The car brakes are working great! I'm definitely keeping them in mind for future repairs and needs as my Prius continues to rack up the miles. They are a little challenging to find: once you get to their address, drive to the back of the plaza parking lot and look for the American flag at the front of the business. It's a bit of a hike for me (20 miles) but honesty is worth the travel. Tim will take care of you! Thanks again, Import Auto! read more

My car had a rattle that I couldn't diagnose myself. I dropped it off after work Wednesday night. Thursday afternoon I got the call that my car was ready. I was anxious about how much it would cost me not knowing what the problem was. Imagine my surprise when they told me NO CHARGE! They are honest and trustworthy and I highly recommend you service your vehicles here. I will not take my VW nor Fiat anywhere else! read more

I drive a Range Rover Sport HSE and every time something happened to it I would have to bring it to the LandRover/Jaguar of San Diego. Not only would it take like 7 weeks to get an appointment I was usually always out about $2k. It was just always a recipe for a bad time. Well I didn't have 7 weeks to wait My check engine light came on, my ride was super bad. I had to turn to yelp and google to see if there was anyone familiar with LandRovers. (Not everyone wants to work on them) And I stumbled upon Import. They had an online appointment service that got me in for a diagnosis the same Day. They were very forthcoming with updates and a diagnosis. They're a pretty popular spot. So after I figured out the damage (break in the line somewhere) they took me home and kept the car until they were able to work on it and get me Out of There. I was told Upfront what the worst case scenarios was which I appreciated. It's better to be over prepared. It ended up being much simpler than they anticipated (thank god) but I still had them so give me a transmission flush. (Which would have been a terrible amount at LRSD) They didn't treat me like an idiot for the car I drove. I wasn't afraid of being taken advantage of because I'm a mom who clearly doesn't know one thing from another. They were awesome. I would totally go back and recommend them to anyone. Fingers crossed I don't have car trouble again in the foreseeable future. Maybe just an oil Change read more

I have a 1987 Toyota truck that was having all kinds of carburetor issues. Tim, the owner, fixed me right up. And, he even installed a new rear view mirror that needed rewriting at no charge. Super grateful. read more

Import Auto Service - Import Auto Service's mascot - Auto Repair Near Me - Santee, California

Came in to get air in my tiers. The gentleman in the front office was so sweet and helped me right away. And didn't even want to charge me!!! I mean wow! This is when you just know you came to a good spot that won't rip you off, or give you a high price. Definitely recommend them, and we'll be back in the future! read more

Import Auto Service - Auto Repair Near Me - Santee, California

absolutely terrible customer service. brought them a vehicle simply for a diagnosis of a specific issue, nothing else. they failed to recreate the problem that was presented to them and came to a blind conclusion while addressing countless other things that had zero correlation to the presented issue. when asked how they came to their conclusion without recreating the problem, they gave zero explanation as to how or why they believe that is the issue. they basically just said "well we can't actually figure it out so let's just try to gouge this customer for anything we can since we can't actually figure out what's wrong" if you want quality work and don't want to be ripped off, take your vehicle anywhere but here. read more

Had $2,800.00 of work done to replace a water pump, thermostat, transmission filter and tension belt. On the freeway during rush hour the radiator drain plug blew and almost caused an accident. They claimed that the plug was never removed or replaced to drain the radiator. There was only two miles difference on the odometer from the time we brought it in until we picked it up. It was never road tested to let the system heat up. When questioned, all I got were rude and degrading responses. Tim told us to just take the keys and go. Very rude! read more

These guys are the best mechanics in the area with the absolute best prices for the quality of work they provide! The staff is professional the mechanics very knowledgeable. I took my Porsche there and the oil change at the dealer is 600 while they charged under $140. I also had my front brakes done there and it was a fraction of the cost I am about to take my jeep in for repairs so we will see how that goes and I'll update the post after! This is an extremely difficult thing to find these days a repair shop with this kind of service. Probably the last good deal on earth! read more

They are honest friendly and have worked with me to fix major parts as I could afford. A mechanic shop that is truly the standard, I won't go anywhere else!! read more