Service was amazing got attended quick and the people were helpful explaining what was wrong and what was needed!

Just got my tire fixed. I want to give a big shout out to Ross. I went there right after I found out there was a nail in one of the tires. Since I was a walk in so I had to wait. There were 3 cars in front of me. It's getting late and the receptionist told me I might need to come back tomorrow. But then Ross went ahead and took my car in. Repairing a tire costs way less and takes longer time than just installing a new one. However Ross was so honest and suggested it could be just patched. I was only charged a small amount of fees. I and my family have been going here for many years and we really appreciate their honesty, services, and affordability. Also it's pet friendly. The pic is my dog patiently waiting with me while Ross getting the tire patched. Thank you Ross!! read more

Firestone Complete Auto Care - My dog was waiting with me patiently at this pet friendly store - Auto Repair Near Me - Santee, California

Disappointment. That is the only word I can use to describe this day. I am new to Santee having just moved here over the summer. Lots of negative things have been said about this hidden city none of which has been true. In fact, it has been the opposite. I have never felt such a sense of community here. People are polite and friendly. It has a small town feel to it with big city amenities. I absolutely love this place. But today, my experience with Firestone Tires next to the Wells Fargo Bank and 99 cent store fell far below the standard I have come to expect. Today, I had a flat tire and turned to this trusted brand to help get me back on the road. Everyone knows Firestone, it's a TRUSTED brand. Or so I thought. I was told (February 22, 2026) that my tire couldn't be repaired and even sent a receipt that included a picture and note stating: can't be repaired. Not knowing much about tires, I agreed to have them replace it. After leaving, my daughter called me and told me that the tire WAS reparable and that I had been misguided. What did I do to deserve that? I returned and asked for my tire and a refund. Instead of admitting his fault, the boy that helped me instead said, "I don't like being called a liar." Well sir, the receipt I have in conjunction with the fact that someone else did in FACT repair shows you weren't being completely honest with me. He reluctantly gave me a refund and kept the tax I paid. (Is that even legal in California?) I'm going to have to look that up. I have it all documented. In any case, I just wanted to express my displeasure in hopes that someone in that organization who actually cares about customer service will get back to me so I can provide feedback on the customer experience. I will not be going back to that location and will probably direct my friends and family to go elsewhere as well. With the cost of living the way it is these days, we deserve a little better than "I don't like to be called a liar." 0 stars from me. Do better Firestone. read more

Definitely do not recommend this location, based solely on their customer service. It's unfortunate because I have spent thousands here in the past, but will be taking my business elsewhere, that is for sure!!! I called yesterday about getting a simple part installed, based off of the check engine light, and the code that was given to me. The gentleman on the phone, I believe his name was Alex, took all of my information and was helpful and let me know that he didn't have the part in stock yesterday, but would order it and have it in for sure the next day. He told me as long as I got there by 3:45 for my appointment, they would be able to get it done by 6 when they close. Totally fine with me, I will sit there for 2 hours. So I left work early to get it done today, and arrive for my 3:45pm appointment. I get there and first of all the girl Dhaishia was very nice and sweet and understanding. She said they could possibly take a look at it today. I told her "No, I'm here to get the part replaced, which was what I made the appointment for." When I am talking to her, a stupid guy named Joshua Nutz, interjects himself and rudely had to interrupt and chime in, as if she couldn't handle the conversation herself. ( also with his ridiculous mask that he is still wearing in 2025 lol) Anyways, I am told that if I just get the part replaced, they will not guarantee their work and there is no warranty on it, unless I let them do an inspection. I was not told this on the phone, but whatever do the inspection for $10. In order for them to do this "inspection," it would require me to leave my car an entire day. Seriously? It takes you that long to do an inspection? His little analogy and logic made no sense and it is just a sales gimmick to get you to spend more money so they can find more things to charge you for. He was so rude and condescending the way he spoke to me. I may be a dumb girl when it comes to cars, but I know enough and you don't talk to customers like that. None of this was disclosed to me on the phone, which is very unfortunate because it wasted my time to take off work early to get this done today. I completely inconvenienced this "sales guy" Joshua, who has probably never even looked under the hood of any car to begin with. He said that apparently the error code can mean a lot of different things and just mean the area of concern not the actual problem blah blah blah, which is just a bunch of nonsense. I called around to many different shops and nobody said anything slightly like what he did. Using a cheaper shop is not always the answer my friends! I could kick myself because I could've got this done yesterday at another reputable shop for $30 more but I guess trying to be cheap with a bargain shop, this is what I get!! The reason you get the code is so you can locate the issue. When you start out by telling me you can just put the part in no problem, but you won't guarantee anything and I could have problems again in a month and I'm outta luck.....that is sketchy as can be. You're telling me you can't inspect while you are already under the hood with the part? You need a whole day for that? I was told there were 3 cars ahead of me for today. Again, completely pointless that I made an appointment. The parts and labor was quoted to me at $232, which is pretty cheap so it's not about the money, I do not want to give them any business when they are rude and treat people this way. To expect someone to drop off their car for an entire day is ridiculous to say the least. Beware of the guy wearing the mask. Poor guy. And yes, Nutz is actually his last name, I am not making this up. Hopefully this location learns how to treat people if you want to keep customers coming back. It would have been nice to talk to one of the real men who actually work on the cars, instead of a sales guy who is worried about breathing the same air as the rest of the world, and talks down to women. read more

Coming here for my oil change gives me peace of mind as I drive a lot for work, the boys are always helpful and work on time, great for my busy schedule. Highly recommend this location . read more

This place was great, Israel helped me out and was great and communicating to me about what was going to be fixed and was very helpful overall so I'd say they have great customer service! read more

My wife took her SUV for an alignment at the Santee location. She had a 4pm appointment. We live close to the shop but when she returned home at 4:27 pm I knew there was a problem. My wife told me they did the alignment and sent her on her way. ($99) My wife is not mechanically inclined so I asked for the receipt. Tech enters an in time of 4:02 pm and an out time of 4:11 pm. I asked her if they road tested it as stated on the invoice, she told me no. The next day I drive her car. The alignment is still off as I expected. It's was no better or worse. She calls them and they set us an appointment to bring it back in. I take it this time. The car was on the rack for an hour and fifty minutes this time and they road tested it after. As I entered the car at the completion of the work, there are greasy fingerprints all over the inside of the door. Lastly nobody bothered to ask me why it was here on Sunday and back on Tuesday. I pointed out to the guy that was working the counter (Paul). I even showed him the invoice. He moved it aside and told me to have a seat. Only apology was as I was waking out the door. Female employee said, "Sorry you had to bring it back." Sad to believe these are the business practices of such an established business. During my wait, I saw lots of women and Elderly folks coming in for repair work and I now wonder, how many of them are not getting what they paid for? read more

Firestone Complete Auto Care - Our first invoice - Auto Repair Near Me - Santee, California

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I just had a great experience! First of all thank you for being one of few tire locations open on Sunday! Paul Quach was kind, thorough, and honest. They had the tire we needed and were done within 45 minutes, saved our family vacation that was delayed due to a flat tire. I'll be back! read more

This location is normally decent but had an appointment at 8:45am for a standard oil change. They finally got done at 10:50am.

Today, customer service was slow, not sure why, but perhaps lack of customer reps, only one person work up front with lots of customers. I do not blame employees but stating the obvious read more

Used the tool to book an oil change reservation. Showed up early and waited 15 min to find out they were "overbooked". They offered $10 discount to come back the next day... nice service tech, but not worth the wait. To quote Jerry Seinfeld: Jerry : I don't understand. Do you have my reservation? Firestone: We have your reservation, we just ran out of time. Jerry : But the reservation holds the time. That's why you have the reservation. Firestone : I think I know why we have reservations. Jerry : I don't think you do. You see, you know how to *take* the reservation, you just don't know how to *hold* the reservation. And that's really the most important part of the reservation: the holding. Anybody can just take them. PS - Went to Valvoline read more

Making an appointment to get service performed means nothing to this business in terms of honoring commitments. They repaired my A/C, but triggered my warning light to come on and can't seem to take the ownership to fix their mistake, even though I have come back three times to get this fixed. I will never do business here again. read more

Had an appointment for 8am. Was told that by 12 I would receive a phone call letting me know what was wrong with my truck. At noon I called to follow up only to find out that they had to even look at my truck. At 12:15 some miracle must have happened because now they had a full diag and estimate for me. This place is a joke. The guy at the counter, Paul is useless. Full of nothing but excuses. The tech who looked at my truck was a nice guy and seemed FairIy knowledgeable. I will not be coming back here nor will I even think about recommending this place. Should have listened to friends and taken it to Phantastic auto to begin with. Let's add to this. I never received any kind of paperwork, either from when I dropped off my truck for service, which by the way is a law. Never signed anything as I was never given paperwork to sign. And I never received any paperwork when I picked up my truck. This place needs to clean house and retrain everyone there read more

I have an appointment. I was 10 minutes early for my appointment. I turned in my keys to them and went over what I needed done prior to my appointment start time. He was taking multiple calls and stopped communicating with me while handling my information so I simply went to sit down. I'd say it's not a courteous way to handle a customer, so here I am. It's now been 38minutes after my appointment time. (48minutes since arrival). My vehicle has not been started on, in fact they have yet to even check the mileage he mentioned needing to note nearly an hour ago. I was told my vehicle would be ready in just over an hour but it's more than halfway through that time and they've not began. I'm starting to wonder if they've completely forgotten to communicate with the mechanic in the shop. 55 minutes since arrival, 45 minutes after my appointment time. Another customer came in half an hour ago and stated they did not have an appointment. I looked around 10 minutes back and noticed the vehicle they had taken here is currently being worked on. That's great for them to walk in and get service so quickly. Maybe I should walk in next time? An hour after my appointment time, 1:10 after arrival. It's notable that the man in the front (who will remain nameless for now) has handled nearly a dozen people in this time and processed them. Though it's not excusable the amount of time that has passed without either communication or simply starting the work on my vehicle. I'm reaching the time that my vehicle was suppose to be ready (1:15 after appointment time) and it has not began. I'll be asking for an update. No vehicles were in the shop when I went to look. Before I asked for the update: They left the room for a while and talked to the mechanic briefly before entering the parking lot. My vehicle was taken into the shop before he came back into the room. So I'll forego the update and ask them when my vehicle is done. They communicated. He (The remaining nameless) let me know they waited because they needed verification about the vehicle because it's my wife's vehicle. What I don't understand is why this happens now when I've done it before? Summing up my visit: 1.communication was not great, and it was ended in a rude way (ending the conversation by just taking phone call after phone call). 2.My vehicle was not taken in to be worked on until the estimated completion time was already over. 3. I had an appointment and I arrived early to go over anything else and they needed verification about whether or not the vehicle is stolen or otherwise? I'm on the insurance. Just ask. I won't make it a 1 star because at least they were trying to protect our vehicle from being a stolen vehicle brought to the shop, but should I when I have proof of insurance and they could've just asked? Everything would have been a lot better with communication. Estimated completion time being relatively close would be nice too, but communication would've been better. How can one understand the expectation is changing without it? read more

If you don't care that your service coordinator doesn't know your name, what you drive, or even remember who you are by 1pm the same day, this is the spot for you. Paul just doesn't care about his customers or providing any service beyond "what's your mileage" and "I'll take the keys". Dropped my truck off for an alignment, told him why I needed it and what my issues are, by 1pm when I was picking it up he had no idea who I was, what vehicle I had dropped off, or why it was there. My alignment was done, but you can still see pretty visibly that the camber is off. Earned a star for being open on a Sunday. read more

I am so pleased to say that I have had the best experience with Firestone. But I did not catch the guys name this morning but he helped me get my jeep in for an alignment. I had no appt and I was desperate due to my wheel was turned left to even go straight. I am so pleased with them and how they made me feel at ease. Thank you Firestone keep up the great work. Your employees are awesome. read more

i took my car to santee location for an alignment due to my car is lowered and they have the in ground alignment. took the car back and noticed all my rims have deep scratches on them. called the store and ask for a manager and isaac said there's no manager at this location. Isaac took my number and said someone will call me back to resolve this . DO NOT TAKE YOUR CAR WITH EXPENSIVE RIMS HERE. *** read more

They have performed 4 jobs for me. 3 are tire mountings and 1 alignment. So far, everything has been good. No scratches on the wheels or body. They got the car in and out faster than my expectation. Although the customer service part can use some improvement compare to competitors across the street. The shops interior could also use some housekeeping. But its a shop, I didn't expect it to be a hotel. The pricing is very competitive, so you may want to get a quote from them before you pull the trigger on a job. read more

I usually go to the Firestone in La Mesa and was told Santee was under new management... to give them another try. I have a history with this location with them not honoring appointments. It's been years since I have gone to this location. I decided to give them another try, this location is closer to my home. I made the appointment online one week in advance for a routine alignment . I confirmed the appointment the previous day. I went to my appointment, checked-in on time. I walked to Jimmy's restaurant for breakfast, walked back to the strip mall area, shopped at Petco (bought some kitty litter) and stopped at the liquor store in the strip mall (bought a lottery ticket). I walked back to Firestone ( 2 hrs later).... my car was never touched still parked where I left it. I left without any services provided. I was told "sorry, we are short staffed". I didn't want to be a jerk, so I didn't respond to the half a@@ apology. I wanted to say you should have told me that when i dropped it off, given me the option to waste my time or not. This location does not value my time, appointments made, or my business. I will reschedule for the La Mesa location, I have never had a problem there. Highly recommend the La Mesa location not the Santee location. read more

My family's experience to this Firestone was by far one of the worst experiences we have ever had at a business. To start out we were told that the original break job we had done at this business was not correctly done we ordered an upgrade to the parts and 6 months later we were back there getting them done again. During our next visit when the company Firestone was give an opportunity to fix their mistakes they told us that they would call at 6pm for an update or to let us know our car was ready. A firestone rep parked our car illegally on a yellow curb. Another customer pulled out of their parking spot and backed into our car. The only thing the rep had to say was that it was not Firestones fault. (Even though he had not had me sigh or had me the keys) the car was still in their possession. After having it fixed completely by the insurance of the customer that back into it Firestone did not take any responsibility of the incident. We called several Times to talk to a manager or supervisor. After weeks of calling all they offered was a 100$ gift certificate to come back. To be honest 100$ is a slap in the face after the unprofessional employees I have experienced at this business. The fact that I can only sit it at the place that took such poor car of my car and customer service was lacking in professionalism. The only thing that would change my mind about this company would be to have my time and money back from the company that stole it from me read more

From my previous 2-star review in 2015 when my vehicle sat for an extended time, this was a notable change. I scheduled an alignment appointment to follow the new tires I was getting that same morning eslewhere. I arrived fifteen minutes early and was greated promptly by a lady appearing to be a manager. As she got me set, she relayed it could take as long as an hour and a half, depending on what adjustments needed to be made, and I informed her that I'd be waiting. I took a walk and came back about fifteen minutes later to see that my car was already being serviced. Ten minutes later it was done. I write reviews based on experiences of all grades, not just those with a negative experience. I also believe in redemption if a business has earned it. I feel this particular business has. I cannot speak to the nature of any other reviews, and they do seem quite harsh. I can only speak to how I was treated on this particular occasion. Both the lady (I missed her name) checking me in and Paul, another advisor, were very courtious and helpful. I will be returning when the need arises. read more

The same thing that happened to b.c. Below happened to us. We dropped the car off the guy said two hours. We walked to Panera and Barnes and noble came went back after 3 hours because they never called. They had not even touched our car. I asked him why did he not just tell us to come back. read more

I've been coming here for years and they have always been very helpful and professional. they have great deals and offer lifetime tire alignment and balancing. Every time I come here customer service is exceptional and they do go above and beyond. Store manager Tynia has done such a great job at managing the shop and always welcomes you with a smile. She's definitely an asset to the company. read more

So if you're like me, and manage to hit every single bump/pothole in the road... ... go ahead and invest in that lifetime alignment of your car! If you download the Firestone App, there's a nice little discount on it as well. My husband and I have it for both of our cars, so now I can CONFIDENTLY hit every pothole without my husband being upset when the alignment is off Also, this is my favorite Firestone nearby because we always receive great customer service. read more

Brought my truck in for an oil change and battery replacement. During their work, they rolled down the power windows and couldn't get the window to roll back up. Basically told me "too bad" and there's nothing they can do, so now I'm stuck with a car in worse shape then when I brought it in. Window is stuck down with a storm coming and anybody can get into my car. I won't ever come here again, and if you're smart, you won't either. read more

This company is ripping us off. My family has worked in the industry for 20 years and this place is ridiculous. They quoted me a recommendation for spark plugs. It's part of the 100k service, I'm at 90k, a little early, but whatever. They're quoting me $32.99 per spark plug. That's nearly a 250% markup from list. You can literally buy the exact same spark plug, same part #, from O'Reilly for $13.49. And O'Reilly is in the same parking lot as Firestone. WT$? Not to mention they get a discount off of that $13.49 as they have an account. And don't tell me it's because they get them from the dealer. Car manufacturers don't make spark plugs and you can order "oem" mopar plugs, still the same NGK IX plugs from mopar direct for $15. To add insult to injury they're charging $64.99 for fuel system service labor, they're pouring fuel system cleaner in your gas tank. That's right, with parts and labor $134.99 to put fuel injector cleaner in your gas tank. At that price, go to the dealer with factory techs. I always hated when people felt as a dealer we were just ripping them off, we weren't, but Firestone is. read more

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Zero star available so I will settle for "1". 6 hours after my appointment time, its still was not done. Don't make an appointment, THEY WILL NOT GO BY THAT. Total waste of time. read more

First off, Shout Out to new StoreManager, Tynia Morris. My sense is that they transferred her from another location to get the Santee store up and running as there has been numerous management changes and some mixed reviews. Here's why I'm giving her praise. I had my complete AC system replaced less than two years ago on my class C motorhome. Because of pandemic and high gas prices, I was limited on using it much but would start it up every 4 to 6 weeks and would also run the A/C. Two weeks ago I noticed it was not blowing out cold, at all. I stopped in the store and spoke with Tynia and explained the situation. She looked up the work order and said that the warranty was 1 year or 12,000 miles - whichever is first. It was pushing 20 months but only about 2,000 miles! She scheduled me for the next week to bring it in to have her AC guy check it out. Needless to say, the compressor was leaking and she said she would still honor the warranty and cover labor. Wow! I was blown away!!! I left it with them and received a call later that day that the replacement unit was also defective, but she was going to another distributor for a different unit. That one worked. Needless to say, this was way beyond good service. Now I know why they put in her charge. I will definitely be back and give them an opportunity for some future automotive work as long as she's still there. read more

I stopped by before work to see about getting a tire repaired. I was told (rather rudely) that since I didn't have an appointment, it would be 4 hours. So I left for work and went to their web site to make an appointment for early the next day. I received an email saying my appointment was being processed. In the email it said "If your requested appointment date becomes unavailable, we will contact you directly to discuss rescheduling to a time that's convenient for you." I never received any contact so I assumed my appointment was set. When I got there in the morning the same (rude) clerk said that if I had an appointment he would see it in his computer and since I didn't have an appointment, and he had 4 real appointments for 8 am, it would be 3 to 4 hours. I have spent a lot of money in there over the years but I will not spend anymore ever again. I suggest you do the same. read more

2 and a half hours for simple tire rotation. This is with an appointment. Cars been just sitting on the lot for the first two hours. Might as well go to a dealership for taking this long. read more

I made an appointment for 8 am told me it would take about 2 hrs and I'd be on my way came back 2 hrs later my vehicle was left unlocked and they had stated that they didn't even move or attempt to work on my car at that time. Car still isn't done 5 hrs later that's with a appointment for tires that were already in the shop and a simple alignment. I understand things can happen but if you weren't working on my car why would you get in it then leave it unlocked for 2hrs? read more

Actually updating last review... this is a ZERO! I was able to get a confirmed appointment but when I walked into the shop the manager was screaming at the top of his voice and threatening an employee and saying bring it on and motioning to the employee to come fight. Then the manager turned to me and shouted what do you want.....I Said I wanted him to stop yelling and he shouted do you want service...I said I had an appointment and he said be prepared to wait all day then stating he had issues and if I didn't like it I Had the choice to leave. I felt threatened and left. I called customer service they were very polite and apologetic and said there was nothing they could do since the area manager was not available but said they submitted comments. AVOID this place....workplace and customer facing violence seem to be taken lightly by this company and not deemed serious enough to take action more than to suit my complaint. read more

So I took a vehicle in because the undercarriage was hanging a bit from a messed up drive way and they fixed my car straight away without charge. I will be coming back here for sure! Thank you guys so much! read more

I've been bringing both my cars here for at least 5 years and every time, the suggestions and the work done has always been true and honest to the manufacturer's recommendations. If they can't do it, they will recommend who can and they've never pushed services I've never felt I needed. I like Firestone and will continue to being my cars for service read more

Mike is awesome! Worked us in for new tires. It was urgent- there was damage and I needed to get to work the next am. He's honest, trustworthy and good for laughs while we waited. Service was good and prompt. read more

Safety, great customer service & reliable sums up this location! After being told by Costco tire center my tire was patchable and quickly changed their minds $11 & 90 minutes later, Firestone came to my rescue. They said my tire WAS indeed patchable and genuinely tried to execute great customer service. Gio & Salvator went out or their way to take care of my tire service needs. For that I am forever grateful because I left Costco basically told they weren't going to fix my tire and didn't care that I had no spare to change my quickly deflating tire. read more

The Santee Firestone Auto always gives great service. Thanks to Paul for going out of his way (in the rain mind you) and checking my car battery and cleaning off the corrosion. Awesome! read more

Had a 9 am a Sunday appointment to get a standard complete care inspection. walked in 9 am sharp and listened the the guy at the front converse w a couple about the differences between hybrid and fully electric vehicles for nearly 10 minutes. I eventually got checked in, I was told my vehicle would be ready around 1-2. 1 o clock came around and I had not heard anything back so I called back and was they will call me when my car is ready. I waited until about 1:30, then received a call saying my vehicle will be ready at 2:15. I arrived at 2:45 to be told he vehicle is not ready and will take "a few minutes longer", which after asking him to clarify is actually 20-30 minutes. The store is either incompetent or lacks the will to care! read more

Paul Quach and all the rest of the crew where very friendly and professional and efficient, thank you for great service

Absolutely great! This store stands behind it's word. This store missed a tire issue my car had. About a week later I contacted the store manager to let them know it was missed. I expected a hassle. Not only was the store manager calm and courteous she was also diligent and upstanding. She immediately handled the situation, had my car fully repaired and did so at no cost to me. There was no hassle, no back and forth, no endless hours of telephone automation dealing with corporate America. If only all companies and managers were this honorable!! The situation went from me thinking I would end my relationship with Firestone for good to me becoming a lifetime customer. It is refreshing to have a company actually follow through and do what they promised! Amazing service!! read more