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Family Auto Service

3.6 (278 reviews)
Closed 7:30 am - 5:00 pm

Services - Family Auto Service

Check engine light

Engine oil light diagnosis

Auto general diagnosis

27 More Services

Auto noise diagnosis

Tire Pressure Monitoring System diagnosis

Auto no-start diagnosis

Auto vibration diagnosis

Auto diagnosis or inspection

Auto pre-purchase inspection

Auto maintenance

Oil changes

Auto wheel alignment

Auto repairs

Auto battery or electrical system repair

Auto brake repair

Auto engine repair

Auto exhaust repair

Auto HVAC repair

Auto light repair

Auto steering and suspension repair

Auto transmission repair

Auto wheel and tire repair

Routine automotive maintenance

Transmission leak inspection

Tire balancing

Tire installation

Tire repair

Tire rotation

Tire Pressure Monitoring System repair

Wheel alignment

Family Auto Service Photos

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Recommended Reviews - Family Auto Service

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Reviews With Photos

Daisy D.

After the hardest year of our lives (losing my bfs parents) we were finally on our way to our first vacation (San Diego bound) when our tire literally blew up. Luckily we were able to pull to the side of the road, but we did damage the wheel pretty badly. The man who towed our car, took us to family auto service and everyone here was so unbelievably kind to us. Brian went above and beyond to save our vacation and got us back and driving in less than a day. I don't think there's enough stars I could give to show my gratitude to them.

They have a children's play area

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1 month ago

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16 days ago

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3 months ago

Brian is very honest about what your car actually needs, whereas other auto shops I was quoted thousands of dollars. Thank YOU!

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Hello Lauren, thank you for your support! We hope to see you again.

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2 months ago

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3 months ago

My go to place if I ever need maintenance on my car! Brian and the team are honest about what you really need. Appreciate you guys!

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8 months ago

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11 months ago

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Hello Shannon, thank you for your support! We hope to see you again.

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10 months ago

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2 years ago

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1 year ago

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3 years ago

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3 years ago

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4 years ago

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3 years ago

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2 years ago

This business is a complete scam. $950 bucks for six spark plugs replaced. This is evidence of the decline of integrity in our society.

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2 years ago

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3 years ago

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2 years ago

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2 years ago

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2 years ago

great communication, problem solving and service! My Chevy Colorado is going to last another 100k because of these guys!

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2 years ago

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3 years ago

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4 years ago

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Ask the Community - Family Auto Service

Review Highlights - Family Auto Service

Jim and his team were very nice and called me in a few hours to inform me of what was causing my car issues.

Mentioned in 45 reviews

Read more highlights

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Pine Valley Auto Repair - Front fender 93 civic

Pine Valley Auto Repair

(35 reviews)

WOW! After Catrece's scathing review, one would think Pine Valley Auto Repair (PVAR) is a rip off…read moreartist extraordinaire . . . nothing could be further from the truth. My last oil change at WalMart cost me approximately $69.00. I use Mobile One so the cost is generally higher than the less expensive brands and I don't know what Catrece uses so it would be unfair to compare prices . . . we may be comparing apples and oranges, I don't know. But oil is generally around $5.00 at quart anymore. It is unfortunate that Catrece"s experience wasn't better but the complaint seems unwarranted based on cost. Anyway, I've been an Alpine resident for over twenty-five years and owned a retail business on the 2400 Block of Alpine Blvd for approximately 8 years. I've also been a member of the local Chamber of Commerce. I was Service Manager of Dealer's Service Auto Body for years and for years I worked for Gulf and Wilshire gas stations. I owned a small car wash business in National City. So, I have some experience in the auto industry. Mechanics at PVAR have always been courteous and professional with me. I've had my motorhome, two trailers, and at least 3 different cars worked on by Joe (Jose) and J.C. His reputation is sterling. When I first moved to Alpine, I checked with two gas stations and the local auto parts store to see who they used for auto repairs . . . all said, "Pine Valley Auto." I said, no, I want someone local. It was then that I learned that Pine Valley Auto was in Alpine. My experience with PVAR has always been great. Only yesterday, I picked up Ford T-Bird and the cost of repairs was very reasonable. As far as the items in the creepy display goes . . . I love 'em! As far as I know, all those critters came from radiators, engine compartments, vents, under seats, etc.. People that had them removed were probably delighted. I sure wouldn't want that rattlesnake in my car! It also shows what our mechanics experience while working on our cars. They probably deserve 'hazardous duty pay' for the exposure . . . . Pine Valley Auto Repair . . . at least for 99% of the customers who use them, will use them again. I certainly will . . . .

Great people.Father and son team .in business since 1981 .Happy with the service.Honest peopleread more

El Cajon Tire Pros

El Cajon Tire Pros

(70 reviews)

As a regular who gave Tire Pros my business when they were still at Elite Smog & Auto, I'm…read moreextremely disappointed in the customer service I've received from them lately to say the least. My 2015 Chevy Malibu needed to have a check engine light diagnosed to pass smog, so of course I took it here being as I had been a regular customer for years. Myself, my mother, and my grandma all brought our cars here for years. Unfortunately this is where the great customer service ends. We were informed by Kelly that without an appointment, they would need 2-3 days to diagnose the vehicles problems. After hearing this, we made an appointment for the following week in the morning in hopes of not having to be without a car for 2-3 days and we were not offered a loaner. Fast forward to the day of the appointment; we drop the car off early morning. We call back later that same day for an update. Kelly again informs us that they will need the car for 2-3 days, even though we had an appointment. There was definitely a miscommunication somewhere because Kelly was certain she had let us know it would be 2-3 days even with an appointment, but if that were the case we wouldn't have waited to make an appointment for the following week, we would've just dropped it off immediately considering it was going to take days either way. We expressed this frustration to Kelly, which she insisted she communicated with us that it would be 2-3 days regardless. When we called back the next day to apologize for our frustration over the miscommunication, Travis, the owner answered. We know who Travis is. We have been taking our vehicles here as a family for YEARS before they were ever Tire Pros. He was extremely condescending and rude. "I don't know if you know who I am, but I'm the owner." He said. Yes, Travis, we know who you are. We have brought approximately 5 cars as a family to be serviced at YOUR SHOP over the years. My grandma has brought 2 of her own cars to be serviced at your shop, and you guys made a mistake when servicing her vehicle and caused her car to leak oil until the light came on and she had to bring it back to you guys to fix it and then you made her wait THREE HOURS to fix a mistake YOUR TECHS MADE. Anyways, Travis essentially tells us they did the oil change for the Malibu but that his smog technicians "don't know" what the check engine codes mean on our 2015 Malibu. I call BS. You all know what the codes mean. Kelly got her feelings hurt, and because she is Travis's sister, they took it personally and decided to refuse service on the vehicle and LIE TO US about "not knowing." They did not attempt to diagnose the codes and they also did not attempt to address the headlight bulb that I asked them to replace. He told me "Take it to Chevy." So they have had the car overnight and have only done an oil change. Claim they "don't know" what the engine codes mean, and refused to service the headlight. Essentially told us to take our business elsewhere. I'm not sure if Travis realized that we, as a family, have been bringing him business for at least 7-8 years with multiple vehicles. Never again. He doesn't even know who we are, are you kidding me? Ever since Dave left this place has gone downhill and quick. They still email me asking me to bring my car in for service. Guess what? I'll take it to Chevy instead so that Kelly doesn't get her feelings hurt and decide to stop working on my car because she and Travis cannot properly run a business. The cherry on top? We took the vehicle to another small business mechanic down the street and he was able to diagnose the engine codes within HOURS, giving us a price & a fix with no BS involved. Travis, if you read this, you really need to reevaluate your business. We have a Chevy Malibu, Kia Optima, Honda Accord, and Cadillac XT4 that we will never bring to your shop ever again even though we used to. You've lost 3 long term customers. If anyone else wants the name of the mechanic down the street, let me know. Prices are better, service is better, and turn around is much faster. What a shame about this place.

What a great customer experience. Everyone was so nice and professional. They were very good…read morecommunicators.

John's Automotive Care

John's Automotive Care

(474 reviews)

Grantville

The best place in San Diego! If you want honesty, come here. Dave is my immediate service manager,…read moreand he always comes through. I've been using these guys for about five years and never disappointed. Highly recommended .

Surprise $$$$ John's Automotive Up-charged me once I arrived. I walked out. Shame on these guys…read more They'll take you over the coals with Upcharges and work you don't need unless you do what I did, and that is to walk out and bring my business to an honest shop. I had no idea this was the same people as I had got a [crazy, inaccurate] quote from in 2018. I was quoted over the phone that a complete diagnosis would be $109. They had the make and model, knew it was a truck so should be no surprises when I walk in. RIGHT? wrong. "We like to get paid for our time"; dude at the counter. Then don't misquote customers in the first place. His excuse was, "well, we have to check the back of the truck too". Lame. Posted: are the two quotes for a diagnosis, one from John's and the next from a shop that I won't share here, where my truck is currently being serviced. Further, let's go back a bit in history. In April of 2018 I visited John's location on Riverdale in Grantville. My truck had registered a check engine, which turned up regarding emissions. What did "Johns" say and quote me? " Well, Toyota Tundras have four catalytic converters so you are looking at $3,270. out the door, you need to replace these, then you'll pass smog, clear emissions ". Problem: they got it way wrong: the 2000 Toyota Tundras have TWO catalytic converters mister grifters. After that B.S. I left. [2007s - present have four converters, so ketchup Bubs!] Next, I left and went to "Cardiego" on Adams Avenue. The owner checked the emissions signal and said, " all you need is your drive cycle reset. One hour later and $90. dollars later the work was done, truck passed smog and no more emissions issue. It was my mistake that I had no idea that this same outfit had a second garage in La Mesa, had no idea I was walking into the same line of talk and walk. I expect that the owner Mr. Joan will comment here something like this, " I am sorry you seemed to have this experience, because we don't have a record of you in our system " hmmmm... My response [following my laughter] is this: on 4/27 your computer generated the quote that I have posted here. It generated the information you had on my vehicle back in 2018 because you have my old plate number of 6E71244. So Jon, don't try to tell me you never had me in the "system" because if you had not noticed, I now have personalized plates, I haven't had the 6E7... plates for a while now. To be clear: my Tundra is the best year that was produced, it has been cared for only with master techs, and runs perfectly. Word to the wise: My recommendation is to go elsewhere to take care of your auto. **My truck needed the lower front ball joint replacement in the front only. The shop I went to even took out the $57. diag charge since I had the work done with them. It is silent and smooth as usual. There was no noise in the back and a quote on a diagnosis means you quoted me on a diagnosis of the entire vehicle. Bogus, no: I never "authorized" more diagnosis work. Just a foolish response below.

Family Auto Service - oilchange - Updated May 2026

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