I went into the shop because my husband's car window had rolled all the way done. Due to some wiring issue, it wouldn't roll back up. So, I went in there because they're the only shop that was open in Alpine, California. Bill the owner had advised me that to diagnose it alone is $115.00, then what ever the issue was.. they would go from there. About 45 minutes later, I was told that I needed to replace the glass window itself, it would have to be special order, and it would take a few days for it. First of all, I'm only in town for the weekend. How is that even possible, our resort will not valet it nor we can even park in the parking structure due to the window not closing... Just great! So, I spoke to the mechanic Chris, a very nice gentleman, who had explained everything in details. Also, he resolved this problem in the meantime. But, I would have to take care of it as soon as I get back home. I am forever GREATFUL for CHRIS, you are brought humanity back to my world. I thank you for your help. I will definitely return just because of him. He had made my day weekend! Chris you are the MAN of INTEGRITY! read more

Came in for oil change two hours before closing and was rudely regected saying they couldn't do it in two hours and that I would have to come in at 7:30 am. Two days later I came in 7:15 told them I was here for oil change and they made an ugly face. I told them I would wait for my SUV and again they were not happy at all. Extremely bad customer service. Don't come here again. I don't recommend this place if you don't want your day ruined. Also was told two or three times that an oil change was not their priority and that mechanics don't do oil changes. Seems like a racial thing. read more

Never done a tire place review before (:: cracks knuckles ::) so here I go. I'll use a different format... Pros: 1) I came in for new tires during their buy 2, get 2 deal. Read the print, it's a 300$ max discount which seems a little sus but it's not like they hide it or anything. So, price wise, not a bad deal on the tires. Did a price comparison to DiscountTires and they were 100$ cheaper with full replacement coverage and wheel alignment! But without the "deal" they might've been a little more expensive... 2) To go along with this, they had free donuts, burgers/hot dogs, lots of free stuff and a giveaway. I dunno, come at the right time and it's pretty sweet. 3) It's more "down to earth", I dunno, you can tell that they are more employee oriented. That was pretty cool, it's like an atmosphere that goes along with the business. They were busy but still felt pretty relaxed. That's important. Cons: 1) Again, without the deal, it would be more expensive but also consider they are in Alpine... so... I mean, they are pretty far away from stuff. 2) Stock selection of tires was low, now... probably because of this deal, but I'd like to think that maybe they'd overstock for this event? 3) They don't take reservations... at least for the tires. First come, first serve so you might end up waiting a bit if you come at the wrong time. Be prepared. Small waiting area too... so... I'd come back. I read reviews of bad service for actual repairs, but my tire service was great. Cheers! read more

Third trip in within 1 month. Check engine light repaired. Failed in one week. Check engine light repaired again with additional parts and labor. In week , same issue...frustrating and expensive read more

This place is not the same place you all know years ago. Please try them out. I have brought my 3 vehicles here (mainly for convenience because I work just down the street, but now because I trust them). Brian is amazing. He is awesome. Great customer service, I love his wit, knowledge and communication. I've brought my 2001 F150 here and they did a great job. I've brought my 2020 Hyundai Tucson for a few things, it's been great. And then on Tuesday, I brought my 2000 Jeep Tj to them for an AC issue and what I thought was an exhaust/muffler problem. Now I'm a Jeeper. I have my Jeep mechanics, I'm in Jeep clubs etc but they're not convenient to my work. Brian got an aftermarket part and it didn't fit (dang it cheaper)and he immediately scrambled to find an OEM part. He found it East in Texas. They ship to SD (La Mesa) but not Alpine. So it came in today to La. Mesa (Friday AFTERNOON) and he had to run to La Mesa, pick it up, come back to Alpine and fix my Jeep before close. That efn rocks. I have a SDJC Run tomorrow and no joke, Brian calls me 1.5hrs before they close and says he got it done!! So stoked. Driving it home was amazing. The did their job. My AC worked great (I froze to death and that's saying a lot in a soft top) and fixing the cracked manifold was phenomenal. I'm certain we bought it with it cracked. It's never been this good. I've never got to pass people going uphill before. Hahaha. (If you own a Jeep, you understand). High five to Brian and the whole Family Auto Team. I applaud them. Only warning, if you call and an "Eric from another location is helping out", just make some Swishin noise, pretend you have a bad connection and hang up. Call Brian the next day. It's worth it. He's the man. read more

Nothing is cheap in 2026. However, I got my values worth taking my 2007 Ford Ranger to Brian. The diagnosed the AC issues and got it fixed quickly in one day. I appreciated his communication and the work the techs did to get it back. The AC blows colder than ever. Will definitely be returning with any future auto needs. Thanks read more

Brian is very honest about what your car actually needs, whereas other auto shops I was quoted thousands of dollars. Thank YOU!

The guy at the front desk is so unprofessional it's ridiculous. Just moved up to Alpine and got a coupon in the mail and set appointment and then tells me the coupon was expired even k ow I set the appointment before the expiration date. But that guy is the rudest person I have meet in a long time. I will never visit this business again. read more

Attn: All Alpine Residents and Business Owners, We brought our two-year old Ford Explorer to this establishment to have an oil service preformed some time ago. I watched an employee take our car "behind the building" and when I asked why, the man ignored my inquiry, then said they didn't have time to work on it. About (3) weeks later the vehicle experienced a "knocking" in the engine that was unexplained, and after taking it to the El Cajon Dealer I was told that there was a severe condition. I contacted this Alpine Auto company, and they wanted to replace the engine for approx. $5000.00! I believe that this auto facility "intentionally" put something into the engine that caused this problem. This conclusion is based on the fact that I left the car on their property with a deposit for further repair that I then realized that there was a possible scam occurring, so I used my spare key and removed my car from their lot and took it to the Dealer for resolution which they assisted with. I was then contacted by this facility and told that I had "broken my contract" and demanded $350.00 or they would "sue me". I paid the funds demanded and will NEVER visit these people again! Please use this review to consider your choice regarding an Auto Repair facility in Alpine, Calif. Sincerely, Dave M Range Safety Officer (Retired) read more

I came over the mountains from the west with 60 mile per hour winds and torrential rain when my tire pressure light came on along with a warning siren. I limped in to Alpine in the dark and was terrified that I had a leak. I waited for FAS to open up but luckly there was a really great breakfast shop across the street. FAS checked the tire out and determined there was nothing wrong with it. They said that it was likely from the change in altitude. FAS did not even charge me for their time! I highly recomend them! read more

My car's under engine splash guard cover was hanging and dragging on road bumps. I called Family Auto Service and Brian told me to bring it in anytime. Within minutes they had it up on the risers and Khris, along with another mechanic, were taking off the cover, straightening it out, and re-attaching it. They were all very pleasant to work with and courteous. When I asked how much I owed them they told me to just have a nice day! You sure don't find service like that anymore! The small town feel of Alpine is at Family Auto Service. Thank you very much for your kindness. read more

Huge thank you to Brian for the amazing service! He really went above and beyond, especially by giving me a great discount when my car ended up being there longer than expected. I really appreciate the care and honesty. Highly recommend! read more

Not a great way to win trust with a new customer. Two weeks ago, I bring my car in for a simple plug and patch on a brand new tire that I picked up a screw. $25 (cash) later and I'm on my way. 1 week later, and the plug is not holding air. I stop in on a saturday afternoon, and Brian (service advisor) tells me to bring it back on monday morning at 7:30. I arrive at 7:15 and there is one person ahead of me. Brian tells me I'll have you out in one hour. 30 minutes passes and I watch as the mechanics fill the bays up with cars. There's no way he's going to "get me out in 1 hour". So, I ask Brian, politely, "Is there a better time or day to bring this back?" " I take cars in as they come in" He says. "Then why did you tell me to come in at 7:30?" and then tell me you will "have me out in 1 hour?" I've got a busy monday morning, and I didn't have time to waste a whole morning with this. At this point I ask for my key back. "Is this this the kind of service I can expect from you guys?" So, it was a small $25 repair. But, It was my first experience with these guys. I spend a lot of money on car repair and maintenance. This is no way to win trust with a new customer. I won't be back. read more

My go to place if I ever need maintenance on my car! Brian and the team are honest about what you really need. Appreciate you guys!

Ive been here twice for repairs, both times their price was unmatched & they did excellent work. Got me in, in a reasonable amount of time (same day or following day). They were trustworthy & very knowledgeable. Will be back for many more repairs! read more

Brian is an asshole. I have been coming here for years and since he has come to work here, he single handedly has driven off many customers with his shitty attitude!!! Secondly quoted me 570 for my brake job, then I get my car and it's 670... on the bill he is double charging for fluid that I caught on the bill. I will never come back here again! It's a shame because one of their mechanics name Chris is very talented! read more

After the hardest year of our lives (losing my bfs parents) we were finally on our way to our first vacation (San Diego bound) when our tire literally blew up. Luckily we were able to pull to the side of the road, but we did damage the wheel pretty badly. The man who towed our car, took us to family auto service and everyone here was so unbelievably kind to us. Brian went above and beyond to save our vacation and got us back and driving in less than a day. I don't think there's enough stars I could give to show my gratitude to them. read more

Family Auto Service & Tire Center - Oil Change Stations Near Me - Alpine, California

Got stuck in Descanso in my friends car. Had my 1 year old and 4 year old niece with me. They were very kind, patient and helpful. Diagnosed the car. My friend decided to have it towed to his personal mechanic so no repairs were done, but I appreciate the service and the fair quote. read more

Family Auto Service & Tire Center - They have a children's play area - Oil Change Stations Near Me - Alpine, California

So as we were traveling home our car overheated. We were able to make our way to this place after another shop in town said they would not be able to fix our car for a week. Family Auto Service got us a quote in only about 1 hour. But the part would be brought in the next day. Folks from the shop gave us a courtesy ride to a local hotel they were able to recommend. And then once the repairs were complete they even picked us up at the hotel saving us an Uber bill. So if you get auto troubles in Alpine I recommend Family Auto Service. read more

I went in to have my truck diagnosed for a problem because I couldn't take it down to my normal mechanic. I was charged 220 for a diagnosis and quoted over 10 thousand dollars. i said no and took it my mechanic and paid less than half that for a head gasket replacement and resurfaced heads. wouldnt recommend taking your vehicle to this so called "shop" read more

Another good experience with family auto services. Thanks to Mika. He was very helpful and I appreciate the great service. read more

My car first of is a daily driver, a lot of miles. But maintained very well. Family auto is very close to home, very convenient. I had two different things done at different times every time I go in for something simple it turns into hundreds of dollars. Took my car this last time because a/c was not as cold pumping out 70 degrees, I go in for a Freon charge and they sell me a diagnostic too, that's ok. 1100.00 later they tell me I got a list of thing wrong but I drive everyday but sat/sun nothing wrong. I said no and picked up now not even cool air they say they didn't touch just inspect. I say bs went back and now there putting Freon in it. read more

I highly recommend them. Brian was knowledgeable and provided quick responses. My cars engine was done and instead of them charging me or even up charging me they told me about a recall hundyai May have and recommended me take it their to see if they would cover engine replacement. And come to find out Hundyai is replacing it!!! read more

This place is a rip off. I brought my truck in to get my steering wheel aligned because I'm Injured and can not work on my truck. They charged me 220$ to diagnose it and then told me it would cost me about 1800$ to fix. My friend came over later that day and fixed it in 10min and no parts needed. They completely ripped me off and I will never come here again read more

Purchased RV tire here, and the person helping me was Matt. He made whole purchase easy. Quick and easy. Great service. read more

I took my car in for an oil change and tire rotation. They broke off the drain plug to my engine oil pan and then took no responsibility for it instead of admitting that accidents happen. They left it up to me to find a new replacement part, get it to them to fix it and then charged me a fee on top of the oil change to replace what they damaged. Of course I didn't mind paying for the oil change since that's what I came in for. But I feel scammed. I had no choice but to have them fix my car because I can't exactly drive it off the lot without any oil. I am out hundreds of dollars because of this. I would not recommend taking your car there!! read more

Came in to have rear window regulator replaced. They charged $190 extra for "Diagnostic Check" and did not work that into the price. Regardless, there was no diagnostics needed, it was a straight window regulator replacement. This is the second time they charged me with a Diagnostic Check fee...the previous time they took it off after I complained. I won't ever go back. Stay away you have been warned. read more

This place will do anything to get your money. Went in for a simple oil changed and they charged me $90 for premium oil. The guy at the register was rude and condescending. He also said that he would call me whenever my car was ready but I never received a call. read more

These Guys Saved Me!!! My truck broke down on the way out of California on a trip... So Sweet...I was freaking out, very professional and honest Thanks guys read more

This business is a complete scam. $950 bucks for six spark plugs replaced. This is evidence of the decline of integrity in our society.

Was originally going to have my car towed here for a flat tire as I was just a half mile away at the USPS. Now having to have the car towed to discount tire. The sales associate working in the front was so incredibly rude and a complete asshole, ignoring me more than once and talking to me like I'm some stupid kid who can spend $1000+ on 4 tires that aren't necessary or wanted all cause they dont want to sell/put in the labor for just the one. My car isn't old nor are tires worn down, it was literally purchased 4 months ago and came with brand new tires. There was no wear on the tires or "misalignment" like the lady tried to tell me there was based off of PICTURES from a cell phone. Can't even begin to imagine what other "issues" they'd try to come up with if I actually left the car with them. Beyond pissed. read more

They gave me a quote that was $1300 more than the dealership and that didn't even include everything. I went out of my way to bug a friend to drive with me down the hill and back (twice) to save all that money. Since they were sold last year the parking lot is half as full. Just not okay. Dont bother. read more

Terrible place to do business with. I will never use their shop again nor will I recommend them to anyone. Called my warranty company for more money after their original request. Then made me pay an additional 275.00 than the original 100.00 I was suppose to pay. A 700.00 job ended up being 1300.00 terrible business read more

In June 2022 I broke down in my GMC Jimmy.I had it towed to family auto and though they were completely booked they fixed it and I was able to resume My trip.Great people and I have not forgot their kindness. read more

great communication, problem solving and service! My Chevy Colorado is going to last another 100k because of these guys!

I am extremely disappointed in the service provided by this establishment. My car was leaking fluid and I had it towed to them. They told me the car failed the "block" test and needed head gaskets, which would cost between $5000-$6000. They said the dealer was at fault since I had just purchased the used car a couple of months ago, so I had it towed to the dealer where I purchased the car. They said it was just the water pump and they fixed the car at no cost to me. I am convinced they tried to take advantage of me at Family Auto and I am telling my story to everyone I know so they will not be taken advantage of! They cannot be trusted! read more

Matt and Bryan are great, the crew in the back work so thorugh and ive never had a bad experience with them. i take my rv and truck and wifes car in on a monthly basis and they take great care of us, so good!!!! read more

We recently had several repairs made on our cars. We felt they were nice and close to our home so we thought we would try them. After picking up my car I noticed a nice gash on my car that wasn't there before. We had contacted them about the issue and haven't heard anything from them since. I feel its very poor customer service. There's not much I can do, in the end it is just a car but no contact from them since is very poor business practices. read more

Family Auto Service & Tire Center - My damaged car after being service by family auto service - Oil Change Stations Near Me - Alpine, California

My car got a flat tire, and I work on the road so I needed a quick fix. I called and spoke with Alex, he got me in the same day and fixed it within the hour! For a really good price too! Definitely recommend! read more

I brought my car in to get my tire plugged. They took my car back right away and fixed it quickly so I could continue on with my morning. Super friendly and fast service. Thanks guys! :) read more