As a regular who gave Tire Pros my business when they were still at Elite Smog & Auto, I'm extremely disappointed in the customer service I've received from them lately to say the least. My 2015 Chevy Malibu needed to have a check engine light diagnosed to pass smog, so of course I took it here being as I had been a regular customer for years. Myself, my mother, and my grandma all brought our cars here for years. Unfortunately this is where the great customer service ends. We were informed by Kelly that without an appointment, they would need 2-3 days to diagnose the vehicles problems. After hearing this, we made an appointment for the following week in the morning in hopes of not having to be without a car for 2-3 days and we were not offered a loaner. Fast forward to the day of the appointment; we drop the car off early morning. We call back later that same day for an update. Kelly again informs us that they will need the car for 2-3 days, even though we had an appointment. There was definitely a miscommunication somewhere because Kelly was certain she had let us know it would be 2-3 days even with an appointment, but if that were the case we wouldn't have waited to make an appointment for the following week, we would've just dropped it off immediately considering it was going to take days either way. We expressed this frustration to Kelly, which she insisted she communicated with us that it would be 2-3 days regardless. When we called back the next day to apologize for our frustration over the miscommunication, Travis, the owner answered. We know who Travis is. We have been taking our vehicles here as a family for YEARS before they were ever Tire Pros. He was extremely condescending and rude. "I don't know if you know who I am, but I'm the owner." He said. Yes, Travis, we know who you are. We have brought approximately 5 cars as a family to be serviced at YOUR SHOP over the years. My grandma has brought 2 of her own cars to be serviced at your shop, and you guys made a mistake when servicing her vehicle and caused her car to leak oil until the light came on and she had to bring it back to you guys to fix it and then you made her wait THREE HOURS to fix a mistake YOUR TECHS MADE. Anyways, Travis essentially tells us they did the oil change for the Malibu but that his smog technicians "don't know" what the check engine codes mean on our 2015 Malibu. I call BS. You all know what the codes mean. Kelly got her feelings hurt, and because she is Travis's sister, they took it personally and decided to refuse service on the vehicle and LIE TO US about "not knowing." They did not attempt to diagnose the codes and they also did not attempt to address the headlight bulb that I asked them to replace. He told me "Take it to Chevy." So they have had the car overnight and have only done an oil change. Claim they "don't know" what the engine codes mean, and refused to service the headlight. Essentially told us to take our business elsewhere. I'm not sure if Travis realized that we, as a family, have been bringing him business for at least 7-8 years with multiple vehicles. Never again. He doesn't even know who we are, are you kidding me? Ever since Dave left this place has gone downhill and quick. They still email me asking me to bring my car in for service. Guess what? I'll take it to Chevy instead so that Kelly doesn't get her feelings hurt and decide to stop working on my car because she and Travis cannot properly run a business. The cherry on top? We took the vehicle to another small business mechanic down the street and he was able to diagnose the engine codes within HOURS, giving us a price & a fix with no BS involved. Travis, if you read this, you really need to reevaluate your business. We have a Chevy Malibu, Kia Optima, Honda Accord, and Cadillac XT4 that we will never bring to your shop ever again even though we used to. You've lost 3 long term customers. If anyone else wants the name of the mechanic down the street, let me know. Prices are better, service is better, and turn around is much faster. What a shame about this place. read more

What a great customer experience. Everyone was so nice and professional. They were very good communicators.

I have to say it is a relief to be able to have a reputable, honest and efficient automotive team for all of our vehicle needs. Years ago, I had positive experiences, even at their previous shop within the industry, but then with the new location within the past year, I had to add two more vehicles to our family because of teenage drivers. Of course, with older cars, everything has been needed from smog checks to tires to engine work to thermostats and old hoses...etc!! Over the summer, they were also able to entirely prep my daughter's Ford Explorer before we had to make the three day trip with her car to move her to university. I am so glad that her car is so safe since she is so far from home and has to do a lot of driving even while away at school. They always try to help and of course find the best pricing. I am so grateful for the entire team at El Cajon tire pros! So much more than Tires... read more

We needed to replace our axle. The pricing was fair and the service provided was above outstanding! The service provided was above outstanding!! We highly recommend! read more

Was way overdue for an oil change, and my son told me about this place. Travis and Dave were so friendly and amazing that I know that I'll be using them in the future. Senior discount too! Do yourself a favor and go here... You will not regret it read more

El Cajon Tire Pros - Here's the link - Auto Repair Near Me - El Cajon, California

I had a great experience with El Cajon Tire Pros. They were recommended to me by a friend and I am so glad I went to them. They helped me with a tire issue (wasn't sure if I had a nail in it or not). There ended up not being anything wrong with my car, they filled my tires up and sent me on my way. As a woman I've had bad experiences at other shops before (like being up charged for a cheap service or told my car needed a bunch of costly repairs when it didn't), but Jonathan and Dave were kind and helpful. Tire Pros didn't treat me different from the other customers or try to convince me there was something wrong with my car when there wasn't. I'll absolutely be coming back, and I recommend this shop to absolutely everyone who needs work done. Thank you again! read more

Prior to bringing in my car... I wasted a whole day at two other shops over a headlight bulb replacement. Brought it in here and done in less then 15 min. The owner is super cool. I will be coming back read more

Always great service and communication. My go to shop, trust them with all my automotive needs.

Great for tires and any kind of service. They always do a great job. Have had timing belt water pump,tires etc done by them.

Great location for vehicle services. My husband has been bringing his truck here for ages and has only experienced great service and dedication. I brought my Mini Cooper in and had an easy and reliable experience. Good people, down to earth and not condescending (like some dudes are when a female brings their car in). Very helpful and not at all over priced. read more

Great and friendly service. Travis and Dave did a great job helping with my tires and a couple of other problems that I was having trouble with. read more

This Shop has it all, Clean premises, Friendly Skilled Staff. The Wifes car needed a set of Tires, I contacted Shop Manager David Powell, we worked out the options and found a mutually agreeable price point. The Tires were ordered and arrived in 1 day.. Appointed was set and the Team had me out in less than 45 minutes. David identified the need of rear brakes in the near future. Thank you Tire Pros!! read more

Called all over the place to get a quote on my breaks and to see if they can have it done today so after an hour of calling and pricing I called elite smog and auto and talked to a mechanic he gets back on the phone and says okay here is your quote for your breaks and yes we can have it done today only if u can get here soon because we close at noon today so at 10 I leave alpine and head to.el cajon get there they start on my car dud my breaks so pretty.much in and out top line service and the best part was OUT OF 25 PLACES I CALLED THEY WERE THE CHEAPEST AND THEY CLOSED SOONER THEN ALL THE OTHER ONES AND GOT UT DONE THE SAME DAY will definitely be taking my car their from.now on.. THANK YOU ELITE SMOG AND AUTO CREW. HAVE A FUN AND SAFE NEW YEARS EVE. SHAWNA GOSEK read more

I have been taking my work and personal vehicles here. I have had a great experience every time. Travis and Dave know their stuff. Great work!!! read more

Honest responsible price good company. I would most definitely recommend this business. As a woman, I was a nervous looking for someone honest; especially after dealing with Chevy. My experience was like with an honest buddy. read more

These folks just installed a ford factory engine in my 2002 F350 pickup. They did an outstanding job, kept the price reasonable, and provided excellent service through the entire process. The truck runs perfectly! I definitely recommend El Cajon Tire Pros. read more

Found out one of my tires had a screw in it and found these guys through yelp. SO glad I chose here to have my tire fixed. Jonathan and Evan were awesome! I came (right before closing,sorry!) and they got me right in and I was done in less than 30 minutes. I read another review from another woman who said she felt very comfortable coming here and I agree, will definitely come back for any other tire needs! read more

Most unprofessional auto shop I've ever been to. Unnecessarily rude, did not listen to my instructions at all and charged me extra for something I did not ask for just to make a quick buck. These jerks are scammers who will charge you for extra services they did without your permission. Should be shut down. read more

Nathan and chuck are awesome!! They truly value there customers and will do everything to gain there trust! I feel really lucky that there is still shops like this!! Will take their time and explain read more

My girlfriend recommended them and wow, was I impressed! Professional, kind, honest. I will take my car back for some additional maintenance! Thanks Dave! read more

Elite has offered me unbeatable prices, especially compared to dealership quotes. They go above and beyond with service! Will make sure you have a ride or help you get one if you're dropping off your vehicle, communicative before, during and after the job, and even followed up with me one month after service for quality check both times I've brought my car to them. Highly recommend! read more

These guys are amazing fast and very professional. I will be recommending them forever.

My car wouldn't turn-over, so I called AAA, who provided a tow and recommended Elite Smog & Auto. About the same time the tow truck arrived I got a call from Dave at Elite Smog & Auto. Turns out AAA had emailed them and Dave called me to get an ETA and a preliminary diagnosis; that's when I knew this shop had customer service at the top of their priorities. Left my car at the shop and Dave called me a couple hours later with a thorough explanation of the problem and their process for verifying it was the only problem. He also noted a couple of items to keep an eye on, but not a big issue and no need for repairs at this time. My car was ready at the time Dave said it would be. Reasonable prices, credible and trustworthy, outstanding customer service. Elite Smog & Auto is aces!! read more

Great service - I walked in for a smog test after getting the run around at another smog place. The guys at elite fit me in and were very professional and friendly, highly recommend this place and plan to come back for more biz! Thanks! read more

They have been around for awhile. They also have a shop off Massachusetts in lemon grove. Nathan- super nice, honest guy.

Super friendly, clean comfortable waiting area and fast and efficient with the smog test. Great experience! Thanks!!

Had to buy four new tires and Eric who helped through the whole process was so helpful and and nice, only took them half an hour to get what I needed done at an amazing price ! Definitely recommend to anyone needing anything, amazing employees and customer service ! Eric if you're reading this you got loyal customer right here read more

Dave (Dave's not here) was a lot of help. Was having trouble finding someone to work on my old Jeep for smog, most just want to put cars on their machines and my old truck won't do that. No computer, Woohoo! Dave and Elite got the Truck in and out the next day. Turns out the oxygen sensor was broken by Midas when they did the clutch work. Was pricey but what isn't and could have been a lot worse. I'll be going back to Elite in the future and am hoping this review gets me a good discount. =) read more

First time customer and I was very satisfied with how Eric handled my situation with my tire. I will for sure be continue doing business with them. read more

Hands down , best service ever , my rim came out of the tire last week , bam Chuck to the rescue :-))) I was I little pricy for one tire , I set an appointment with Nathan / manager , I'll give him 100% 10 star !!! Great guy he took great care of me 3 tires Alliment Oil change $400 !!! WOW ON THAT , there staff is amazing , knowledgeable and friendly , I had a appointment today @ 8 am and right away they were on it , GUYS & GALS THIS IS THE SPOT Thank you NATHAN , you made my morning Justin the mechanic was working on my car Great job , again thank you for going above and beyond on my car read more

Travis and his team at Elite Smog and Auto, have been taking care of my vehicles for years. No matter what I throw at them they are able to help me. They are a reliable group of professionals and I recommend if you are looking for a mechanic, look no further than Elite. read more

Great reliable shop that will not sell you service's that you don't need, I would definitely recommend this place!

I called these guys told them I bought tires somewhere else just need mounted and balanced they said bring it down no problem. Got me in and out fast. Nathan cool guy , will be bringing him my business again. Great team they have. read more

Best Shop in town..by far!! If you're looking for an auto shop who truly cares about your vehicle and you, you found it. Travis is an expert mechanic and his techs are the best. I wouldn't trust my car with anyone else. Their prices are VERY reasonable and they truly go above and beyond! Dave, the office manager took the time to look up a recall for my Jeep - saving me tons of money in repairs. (When other shops were tacking it on!) Honestly, Elite Smog will treat you like family and give you the best quality service for your car and situation. Plus they have great free coffee! ;-) Thank you Elite Smog!!! read more

I brought in my 2016 Jeep Wrangler. Right hand drive. Passed the smog but they said they couldn't send it to the DMV. Why?? Because it was a right hand drive. I heard the technician say he wouldn't pass it right when it went in the garage. They tried to tell me it was made in Europe. It was not. It was made in the US. told me I had to pay them then pay another person at Cuyamaca college to look at to verify. Never paid them anything. All lies. Took to a great place and they passed it immediately. read more

Went and got my Prius smogged there today! Called and got my car checked out on the same day with absolutely zero hassle. They were quick and efficient and I hardly had to wait at all. Also, they remembered my name from when I called in the morning, which was really nice. I would definitely go back! read more

I am so thankful there is a place in town that is still honest. The owner says "if it was my car I'd not worry about it". Meaning he isn't selling Unnecessary services. I will take my wifes car or my car anywhere else!!! read more

So my car was making a strange noise and the hubby took it to Travis Davison, the owner of Elite Smog and Auto, to see what it was. Travis jumped in the car with the hubs and drove it around so he could point out the sound. The technician thought it might be the suspension, which would be under warranty with Kia, so being the honest guy Travis is, he told me he COULD fix it but it would probably be under warranty, so why make me pay for it? He sent me off to Kia without charging me a penny. After FIVE days at Kia, I was told the issue was not under warranty and would cost me $282 to fix. I was like, HELL NO. I'm going back to someone I trust. So I go to pick up my car at Kia and they charged me $169 just for a diagnostic. Wth? I was livid. Anyway, the hubby took it back to Travis this morning. They fixed the issue, didn't charge me a penny, AND gave me a store credit for the total amount Kia charged me because Travis felt bad for sending me to Kia in the first place! He was just trying to save me money!! How awesome is that? Needless to say, I am blown away. I cannot thank you guys at Elite for your hard work, dedication and honesty. You truly have two customers for life. If you don't take your car to Travis and Dave, you should. read more

After having a nail in my tire that completely destroyed my tire, I had to use this store. Nathan(owner) answered the phone right away and assured me that he would take great care of my car when the tow company brought it in (I wasn't going to be with the vehicle). Nathan called me within 1 hour of my car being towed in, and let me know he would be done shortly and quoted me a fair price for the work. There was no upselling involved and no scare tactics which I appreciate as a woman who isn't very familiar with cars and stuff. BONUS: He even had his mechanic drive my car back home since I was having trouble getting a driver to drive my car while I was in another car. read more

One of the most reliable, professional mechanics out there!! If you want honest work done to your vehicles, this is the place to go! Travis (the owner) takes such pride in his work and efficiency of it as well. If you're looking for a no BS mechanic, contact Elite today for your needs!!! read more