I would not recommend Marco. We wanted to look at an Nx in a very specific color for my mom. They had two of them. One was ready to be seen while the other was finishing up getting certified. We asked about the other car after noticing some damage on the car he was showing us, he goes "they're the exact same car" and "well yeah it's a used car." We asked if he's able to tell us when they were going to be done with the other car so we can take a look but he responded with "I can't take you back there." First off, thank goodness we requested someone else to help us because he was able to get the car to the front and it had no damage to the front unlike the other car he was trying to sell us. Since there were two of the same cars, wouldn't you want to pick the one in the better condition? And secondly, he could've asked them when the other car was ready rather. We knew we couldn't go to the back. He needs better training. Thankfully Tim swooped in to help us out. He was much more helpful. Santiago helped us with financing. He was actually great to work with. We told him exactly what we wanted and didn't want and I appreciated that he was quick to the point and made financing a smooth as possible. Just an FYI, they install some sort of tracking on the car if it ever gets stolen which they make you pay for. I bought my car at Lexus Escondido which they didn't make us buy. Tim was able to work something out for us but had he not, Lexus Kearny Mesa would've been cheaper read more

I called the parts department at Lexus of El Cajon and was helped out by a gentleman named Oscar Chavez. All I had was a picture of a part I needed; and he was able to find the correct part for me and helped me order it and get everything figured out. Sometimes parts department guys are so busy that they don't want to spend the extra couple minutes trying to help you out, but Oscar was very friendly, helpful and took care of me. Thanks again, Oscar read more

Quick shout out to Service Advisor Jennifer Carrasco. I'm a new 2008 RX 350 owner. I had a simple question about my "new" car and she was the only person in service among three Lexus stores who took my call. I appreciate the goodwill gesture. Guess who I'm going to call next when it's time for dealer service? read more

Sent inquiry for parts through website to place order. I never hear back from them, call and Im told all special orders parts have to be placed in person at the dealership. What? I can't order and pre pay over the phone? And their website won't allow purchase either. Went to Lexus San Diego website, able to easily order online, and better yet at a much better price than Lexus El Cajon. read more

Exceptional Service from Brian at El Cajon Lexus! We recently bought a car from El Cajon Lexus, and we absolutely had to give a shout-out to Brian for his incredible help! We were on a tight schedule and needed to complete the entire process in time for school pickups. We mentioned this to Brian, and he didn't just acknowledge it--he went above and beyond to make it happen quickly and smoothly. Brian was extremely efficient and organized, ensuring every step moved along without unnecessary delays. The service he provided was truly top-notch, professional, and friendly throughout.He truly delivered, getting us out the door with our new car right on schedule. Brian and his team made what is usually a lengthy process feel fast and stress-free. We would recommend him and his team for any of your Lexus needs without hesitation! Thank you, Brian, for the excellent experience! read more

Lexus El Cajon - Car Dealers Near Me - El Cajon, California

I highly recommend El Cajon Lexus. I searched dealerships from Bakersfield to San Diego & found a good selection, great people & decent prices here. Alvin D. & Alexandra were extremely helpful & patient with no pressure. Communication was excellent. Trade-in was a breeze too. When in need again, I will check with them first. Thanks again!! read more

Lexus El Cajon - car - Car Dealers Near Me - El Cajon, California

Lexus was extremely attentive when it came to making the sale and handling my trade‑in, but the service vanished the moment the deal was done. I called three different times for a simple status update on my open lease loan, and not one call was returned. I even reached out to my sales rep, Brian, after purchasing my car and still never heard back. The only person who has shown any real professionalism so far is Victor from Parts -- he's the only employee who actually returned my call and tried to help. Overall, I expected much better communication and follow‑through. At this point, I genuinely wish I had purchased my car at another location instead. read more

I came back 2.5 hour later and my was not ready when i was told it would be. Adviser said it would be another 45+ I waited another 30 minutes and my car was still parked out side. I said I prefer to go home and needed ro get some items out of my car, to transfer to the loaner. Another 20 minutes of waiting so i went ahead and took the items unescorted. Some mechanics were on their phones, with little or no concern that i was right there, and was ignored. This was my last time at this service Lexus read more

Everything mostly What didn't was receiving a loaner vehicle with very little gas,alsosaying I hadn't gotten a carwash couldn't be farther from the truth.. Just doesn't sit well with me because its my 18 yr old son's car, whom I want to show him the ins and outs of maintaining his car when bringing it to a dealership. Changing an Oil Filter,4 Spark Plugs and a Oil Change, then paying cost and Labor that amounted to nearly 800.00 dollars,you'd think the loaner which I mentioned to Mr.James,had no gas.Mind you Mr.James said he'd talk to someone gave me the impression that the ww were ushered away meant i was being dismissed especially in front of my kid. Not a way to maintain a professional image,especially with a customer of over several years. read more

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Purchased a new NX 350 yesterday. The experience was great. Purchase process was very simple and all charges lined out. Car was ready for pick up as promised on time. Thank you Mikhael and Dillon. Worth the trip for sure. read more

Lexus El Cajon - Lexus NX 350 FSport. - Car Dealers Near Me - El Cajon, California

Jennifer at El Cajon Lexus, just wanted to say "Thank you" for being our service rep. We are completely satisfied with the workmenship, and the service that's been delivered, and provided at El Cajon Lexus. God bless read more

Easily the best service experience I have ever had. Starting with the ease of scheduling, and a speedy and convenient service all the way up to an including pick up. Hands-down, this sets the standard for what all vehicle service experiences should strive for. Shout out to Jose for his excellent customer service! read more

Service sucks , made an appointment for an oil change and you would think they would have loaner cars available for appointments but they dont. So they think sending customers to enterprise would be fine until you have to wait at enterprise to get a loaner vehicle and then come back to Lexus to transfer the stuff you have in the car. If you have appointments that specify loaner cars needed maybe you should save them for those customers. read more

I have purchased/leased several cars from Lexus El Cajon over probably a 15 - 18 year period and they never cease to exceed my expectations. They won my business around 2007 and I have stayed with them ever since. The service department has always accomplished everything in a timely manner and with ample explanation, but that is not the purpose of this review. I am simply adding that because it is part of why I keep coming back. Last week, I took my wife in to get a new car. She had never had one and I wanted her to pick what she wanted. I told her it was OK to wait, if there was nothing in stock. I work through Eva in sales and explained the situation before we arrived. Eva immediately won my wife's confidence and walked her through every aspect of the cars she was interested in considering. I can tell you from past experience that Eva knows the product like the back of her hand. I let the two of them wander around and went off to look on my own. My wife was set on a certain interior, so that narrowed things down fairly fast (to maybe 7 or 8 cars). I didn't expect her to find exactly what she wanted, but she did. After a test drive, she was simply amazed at all the features. I negotiated a bit and we came to terms. I then went to the finance department and worked with Fernando, who was new to me. I had worked with someone else the last couple of times. Well, Fernando made things very easy. I knew what add-ons I wanted and he explained the different options. I felt he was honest and looking out for my best interest. The process went very quickly and I left completely satisfied once again! I think my wife is still in disbelief that she has her first new car ever and it is a Lexus to boot. Her joy makes me feel good and my thanks goes out to the team at Lexus El Cajon, especially Eva and Fernando. Everyone there has always been first class! read more

I worked with Brian. He's an amazing salesman at lexus I got the card that I wanted! He picked up the car for me. Got it already. I did not have to spend all day at a dealership. Trying to get everything set up, he made it all streamlined, he's an amazing guy read more

Came in on a Saturday morning to find some parts for my ride. They had it in stock and it was fairly priced which I was surprised. In and out service in about 10 minutes. They had a nice lounge area but there is construction going on between this lot and the Subaru dealer next door. The staff were polite. read more

Jennifer is my service writer. I had her for about ten years before she left. Very happy she is back. She is professional,helpful and polite.She has taken care of me and my Rx 350 . I want her to be recognized for her honesty and professionalism. read more

My wife and I had been all over the world looking for a particular vehicle that was in the condition we wanted and also that was priced fair. I initially spoke with a sales person (Brian) who wasn't even at work when he had began jumping through hoops to accommodate my wife and I without the guarantee of us purchasing the vehicle. Lost track of time the first day so I called the next day (Brian) to see if the preliminary deal we had struck was still in place he then called his manager a second time for a big flake like myself lol and made sure our deal still stood. When my wife and I arrived at Lexus El Cajon with our two young and rambunctious little girls the red carpet was rolled out. Valarie immediately took us on a test drive and made sure we were all comfortable and worked expeditiously to get us the best rates!...Make sure to ask for her!...we wrapped the evening by doing our paperwork in finance with Mikhael who was friendly and knowledgeable and was expedient knowing we had small girls and it was getting late. A++++++++++ treatment and service from first and foremost BRIAN! and VALERIE! and MIKHAEL! at Lexus El Cajon. Go see them. I will also personally refer friends to the three of these great employees of Lexus EL Cajon read more

Lexus El Cajon - Tesla Model Y - Car Dealers Near Me - El Cajon, California

Customer service is not good and we called so many times to be update for our SUV because he said by 3 pm it should be done but no updates at all even just text but we finally got a text after 4 pm and saying the service is done and when we got their office to pick up the SUV , all the guys we saw this morning all there and never answer or return our phone call at all... read more

The whole experience of purchasing my 2026 Lexus LC 500 Bespoke Edition was entirely serendipitous. I had been scouring all Lexus dealerships in OC and SD for months as I learned this is the last year of LC production. I happened upon this one at Lexus El Cajon and called yesterday morning. To my good fortune, Brian Robinson picked up the phone, and it was magic from there. He was nothing short of amazing through the whole purchasing process. Many thanks to GM Patty for being so gracious, too. If you want a good deal with kind honest folks, come here to Lexus El Cajon. It was an absolutely wondering experience. Thanks El Cajon team! read more

Took my car for service and Glen was my advisor. He was so helpful. Showed me that there was nothing wrong with the car. I was not shown how to use the car when I bought it. Glen even gave me his cable so o can use my CarPlay. Very nice man read more

Lexus is known for its superior dealer experience and Lexus El Cajon does not disappoint. Buying my new Lexus was a wonderful experience that gave me a great value for my trade-in and a nice price on the car. They also threw in a bunch of little perks like free service for 18 months and access to Lexus technology experts to explain the features of a car. Pleasant, knowledgeable staff, very good financial people. Super clean facility including the sparkling clean service area ! So easy to schedule service and you can test drive anything you like while you wait if you so desire. Service always includes a car wash. read more

Lexus El Cajon - Lexus IS350. - Car Dealers Near Me - El Cajon, California

Just a heads-up to anyone in the neighborhood - be careful if you're thinking of taking your car to Lexus El Cajon. They might look polished and professional, but my experience tells a very different story. I brought my car in for a simple oil change. After their initial inspection, they tried to sell me on extra services I didn't need. I declined. Then magically, an hour later, I got a call saying my brake fluid now needed "urgent" replacement, even though they hadn't mentioned it before. Nothing had changed except that I said no. Not to mention my brake fluid was just changed less than a year ago. When I came to pick up my car, the advisor was polite but distant, like he just wanted me out the door. He pointed out the brake fluid they replaced, like that proved the upsell was necessary, but honestly, what am I supposed to do with that as a customer? I felt pressured and cornered because brakes are a safety issue, so of course I said yes. But it felt shady. To top it off, he almost forgot to close my hood, and I had to remind him. This isn't the first time I've seen this behavior either. During my mom's visits, they've messed up communication, made promises they didn't keep, and gave her the runaround more than once. All of it paints a clear picture: they don't care about long-term customers, just how much they can get out of you in one visit. If you care about honest, straightforward service, do yourself a favor and go somewhere else. read more

Thanks brian for all your help! Me and my wife will be back ! You were very patient with us which we appreciate

Just got an ES350 yesterday at Lexus El Cajon. Very quick and easy. Brian was very honest and friendly.

I went into to Lexus and I met with Brian last week. My husband and I are doing our research and he was incredibly helpful and informative. I didn't feel pressured and I would recommend him to anyone. I am looking forward to working with him. read more

I came in and met with Brian. He couldn't have been more informative and helpful. He showed me the used Toyota hybrid. He didn't pressure me and really helped me. I will refer all my friends to him. read more

Schedule an appointment for service and received a confirmation for my appointment. I bring my car in and they say no appointment was ever made. I showed them the text and they have nothing to say no apology just said we will get to your car asap. Service was horrible will not purchase any more vehicles from this dealership get your act together or provide better service. read more

Consistently excellent service on my Lexus. Company personnel are all very customer-centric. Service process works smoothly and communications is excellent. Waiting area in showroom has plenty of space and comfortable seating. Worth traveling further for the service they provide and the way they treat their customers.. read more

Me and my boyfriend last week came by to look at used Honda odyssey- what a kind person. I recommend him to anyone looking for a car !

My initial perception of Lexus El Cajon back in January was good. When we took my wife's car in last month, it was "okay", given that we arrived on time for our 0700 service appointment and nobody was at work yet. We had to wait nearly half an hour for their employees to come to work. Today was my third time at their service department, and now I know for sure that this is the norm here. Again, I arrived on time for my 0700 service appointment, and again, I had to wait on them to begin work. When I walked into service, there were two employees behind computers - neither acknowledged me, so I went back to the front desk to inquire where my service advisor was. I was told that anyone in service could help me, so I walked back to service. This time, my advisor was there, and got me signed in. The loaner car they gave me was dirty, not just construction dust dirty, but muddy on the outside, and spat out seeds of some sort in the cup holder dirty (see pic). The floor mats and seats were dirty as well, with debris all over the car. When I went to pick my car up, my advisor wasn't there, so someone else assisted me. He was fully ready to charge me $200 for the second oil change, but knew nothing about the issue I asked them to look into. When I asked if they resolved the issue, he fired back with "I have no idea as I have never looked at your paperwork before!". If you have no idea, then why are you assisting me? Which brings me to another point: they do not know how to address customers at Lexus. Rather than address people with "sir", or "ma'am", they say things like "hey, we'll be right with you, okay?" When the stand-in service advisor told me that my car would be brought to me out front, I walked out front, and the driver walked right past me and into the dealership. Then a few minutes later walked back out, and handed me the key - with tags on it. I gave you my key with nothing attached, why are you adding trash to my key and handing it to me? On top of that, my seat was jacked to the ceiling, as he was of far shorter stature than me, and the car was raging hot inside (it was 86F outside), so everything burned. These cars have remote start, and heck, you could just blast the AC for a few minutes to cool the car down, why give it back baking hot? Lexus is a brand that was founded on exceptional customer service - "experience amazing" is still their slogan, but it is far from their reality. In my view, the Lexus experience is just like the one I had with KIA: great cars - terrible customer service. They have consistently made me feel disrespected and unappreciated. On top of all this, they claim that you get your first two services on the house, yet the IS 500 has a compulsory 1k inspection where they just look at it to make sure nothing is falling off - no oil change. Today I found out that they consider the 1k inspection your first service, so I had to pay $200 for this oil change. Mental note: do your own services from now on, or at least take it to an independent mechanic. This is my first, and last Lexus product. I love the car, but hate the brand. read more

Lexus El Cajon - Used seeds of some sort were left in the cup holder. - Car Dealers Near Me - El Cajon, California

Disappointed hardly describes the unprofessionalism I've experienced from Lexus of ElCajon. I purchased a vehicle over a month ago using cash and a cashiers check and opted to have the signed contract and all other associated documents emailed to me. I've received nothing. Attempts to have the dealership keep their word and more importantly, comply with the law, have all been ignored. I have contacted managers, salespeople, left Yelp reviews and filed complaints with the BBB and DMV. Lexus of ElCajon has not responded to those two organizations either. I'm at a loss as to why Lexus of ElCajon has actively chosen to ignore the law and provide such poor customer service. If they have not lost my signed contract with my personal information, what is preventing them from simply emailing or at least mailing them to me as promised? I live over 70 miles away from the dealership however, even if it were just a few miles, the offer and agreement was to email the documents to me. A simple action on their part. It appears Lexus of ElCajon cannot keep their word on even the simplest of things or adhere to CA law. I would highly recommend that potential customers avoid this dealership to prevent frustrations like mine and greater, as mine could be solved very simply by them. They have consciously elected to ignore my several requests and refused to adhere to the law. This leads me to believe that anything even slightly more complex than sending an email, would result in customer service much worse than mine. read more

I am the most indecisive person, after going to many dealerships and testing many different cars, my heart finally decided on Lexus. Now you may ask, how did Lexus win? First off, they have amazing customer service, from the beginning I was approached by Jason who assisted me on finding a car that fit me. I kept going back and forth, but he was patient and answered any questions I had. Moreover, when I finally decided on the car, Romio and Jason started to review the numbers with me - they truly care about customer satisfaction, and I was able to get an amazing deal. The cars drive smooth and have cool features! Overall, I am very pleased with my purchase and thankful to have found a dealership that cares about customers. Thank you Jason and Romio! read more

Lexus El Cajon - That's my baby! - Car Dealers Near Me - El Cajon, California

We recently sold our vehicle to Lexus El Cajon. I had the pleasure of working with Brenden Kuo. Brenden was very professional, attentive and provided Amazing customer service! read more

Service Manager Robert and Service Advisor Taylor took care of me from start to finish. I purchased a vehicle from Lexus of El Cajon a year and a half ago along with a warranty, and when it was time to use that warranty, both Robert and Taylor treated me as a first time customer...!!!! They also provided a loaner vehicle free of charge!!!! I will definitely be purchasing my next vehicle at Lexus of El Cajon!!! I am a picky and detailed person and very critical of how I'm treated (especially when it's poorly or unprofessional). I was not expecting to be treated like royalty....(due to many past experiences at other car dealerships). Thank you Robert and Taylor for such an awesome and great experience!!!!! read more

First off if this dealership was not forthcoming in getting a OTD price in a timely manner would have been great,but . The price I received was over 8 thousand dollars for a base model that included 2,880 of installed junk accessories and a 719.00 a non tax fee. Buyer beware of deceptive price gouging. And unwanted accessories or equipment installed on new vehicles. 60,111.11 and that's not even with financing. That would make the vehicle 64,000-65,000 . I spoke or text with two sales people and all I got was nothing but red flags in the conversations . I will not be buying or go there's not even for a test drive. I worked in sales for over 20 years and I never see nothing like this in how dealerships treating people with poor quality of service in answering simple question and asking for the best OTD (out the door ) price, just to get an over inflated price and to hear a salesman try to justify the outrageous OTD price and how they don't want customers shopping others dealerships for a better OTD price. read more

Lexus El Cajon - Dealership added junk to make the vehicle more in price . - Car Dealers Near Me - El Cajon, California

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In this day and age of social media it's a tough audience to please when it comes to the service industry especially the automotive service industry. It seems that this industry is under scrutiny. Put your mind at ease when having your Lexus serviced at Lexus El Cajon. This place is extremely ethical and their focus is you, the guest. They employ professional technicians whom take pride in their work. They employ top notch service advisors and their Service Manager Robert is one of the best in the industry. Have no fear bringing your Lexus for service here. You'll not only be taken care of, you'll feel welcomed and appreciated as well. Ask for Glenn or Alex as your Service Advisor when you schedule your appointment and I promise a great automotive service will be experienced read more

Buyer beware .. read the fine print in the sale price terms and conditions. It's mandatory that you pay for the Lexus El Cajon Protection Package. I was interested in buying a ES they had advertised. Spoke to the sales manager who then passed my number to another sales guy. The sales guy played games with me. Text me and called me to come in but I wanted to negotiate a price over the phone to save time. He asked me not to use the online portal and let his manager call me back. Nobody ever called. He text me a few weeks later asking if I was still interested. I'm glad I read the fine print saved me time, money and gas. read more

Lexus El Cajon - Read the fine print - Car Dealers Near Me - El Cajon, California

My girlfriend and I selected a car that we subsequently agreed that we were willing to buy at the listed price. Prior to the contract being written we were presented with an itemized list of the cost of the car. As I reviewed the list I saw a charge of close to $2000, listed as accessories. I asked and was told these were accessories that are added to the car. I explained to the salesman that we were not interested in these items and we would like for them to be removed from the car. The salesman went to the manager who then proceeded to explain to me that the items could not be removed, and that we really needed them. I politely told him we did not want these items and he proceeded to try to negotiate a price for these items that we did not want. I told him several times it was a deal breaker, remove them or we will leave. The manager then advised us that the accessories could not be removed and he would not include them in the car without us paying for them. At this time we thanked him and left the dealership. We subsequently went to another Lexus dealership and we were treated with honesty, dignity and respect. We purchased a car and paid exactly what we were quoted. What the manager at El Cajon Lexus did is well known in the industry. For them to refuse to remove these items is contrary to what the label says on the windshield of the very vehicle we were attempting to buy. If you're going to buy a car from this dealership, consider this review. See the attached photo. read more

Lexus El Cajon - Car Dealers Near Me - El Cajon, California

Alvin Duong really rolled out the red carpet for me! He worked with me on pricing and helped me to close the deal quickly by getting as much paperwork done as possible before I showed up. I flew down from the bay area because the deal was so good, and he arranged an airport pick up! I arrived and was greeted with an LFA and an SC convertible on entering the spacious lobby, two of my favorite cars, with a zombie apocalypse-worthy GX in the background. He made sure the car was ready- it was detailed, charged, and right out front- ready to take off! Mikhael, in finance, made the process smooth and quick, and explained everything well. Joe, one of the managers, was pleasant on the phone. The receptionist and other sales folk were very friendly. All in all, it was the BEST car buying experience I've ever had. Totally worth the flight and drive to do business here with Alvin and the whole group. 5 stars from this Doc!!! read more

Lexus El Cajon - Me and the LFA - Car Dealers Near Me - El Cajon, California

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