I had such a lovely and fun experience at Mazda of El Cajon! I purchased my brand-new 2026 Mazda…read moreCX-5 yesterday, and even though we spent a few hours there, the entire process felt smooth, welcoming, and enjoyable. A huge thank you to Edgar for being so patient, kind, and helpful throughout the whole experience. He took his time with me, answered my questions, and made me feel comfortable with my decision. He impressed not only me, but also my mother -- so much that she ended up getting a car for herself too! Thank you, Edgar and the Mazda of El Cajon team, for making this such a memorable experience. I'm so happy with my new car!

Okay ladies I had to buy a car on my own. This took a year, and I looked hard. The first Mazda…read moresales place not team Mazda was not it. I lost faith in Mazda was gonna settle with an another brand. Went to 3 dealers ships got dismissed with my single mom look. Bro - come on. Then I met Jason from team Mazda. I told him of my year long adventures. He was laid back no pressure and let me do my thing. Keep in mind I am a single mom - two kids in tow. Rough crowd. Snacks, distractions and hands down professional behavior. Manager came out perfect nice dude and kind service. I liked the whole spot so much I'd let my oldest work there if she asked. Good energy no stress and no pressure. Class act these guys all the way to finalizing in upper management. No tricks no games and zero regrets. My stepdad was a salesman in cars and Jason was toping him out. I know the story in the dealership life. But guys you want a car and keep your sanity go here. No games and no stress. I was so happy I took the floor model. She has been my perfect angel baby car. Love her and my 5 year old is set. Great cars and safe. My previous car was Audi love this car. Love my Mazda. Great place - ladies and guy pals go here.

I would not recommend Marco. We wanted to look at an Nx in a very specific color for my mom. They…read morehad two of them. One was ready to be seen while the other was finishing up getting certified. We asked about the other car after noticing some damage on the car he was showing us, he goes "they're the exact same car" and "well yeah it's a used car." We asked if he's able to tell us when they were going to be done with the other car so we can take a look but he responded with "I can't take you back there." First off, thank goodness we requested someone else to help us because he was able to get the car to the front and it had no damage to the front unlike the other car he was trying to sell us. Since there were two of the same cars, wouldn't you want to pick the one in the better condition? And secondly, he could've asked them when the other car was ready rather. We knew we couldn't go to the back. He needs better training. Thankfully Tim swooped in to help us out. He was much more helpful. Santiago helped us with financing. He was actually great to work with. We told him exactly what we wanted and didn't want and I appreciated that he was quick to the point and made financing a smooth as possible. Just an FYI, they install some sort of tracking on the car if it ever gets stolen which they make you pay for. I bought my car at Lexus Escondido which they didn't make us buy. Tim was able to work something out for us but had he not, Lexus Kearny Mesa would've been cheaper

I called the parts department at Lexus of El Cajon and was helped out by a gentleman named Oscar…read moreChavez. All I had was a picture of a part I needed; and he was able to find the correct part for me and helped me order it and get everything figured out. Sometimes parts department guys are so busy that they don't want to spend the extra couple minutes trying to help you out, but Oscar was very friendly, helpful and took care of me. Thanks again, Oscar

I do want to shout out Joey and fash. The only reason I didn't end up buying there was the car I…read morewanted got sold, but they were very responsive and helpful with the whole process

I have an older, high-mileage BMW that has been a reliable short-commute vehicle for years. Over…read morethe last 7 months, I've spent over $6,000 on various repairs with BMW of El Cajon, including dropping $4,000 back in November. After returning from a vacation, my car emitted a plume of white smoke on startup. I brought it back in and asked them to execute a previously recommended gasket replacement. The next day, they requested authorization to diagnostic deeper, which brought my bill to around $3,700. Shortly after, a new estimate came in for an additional $8,700--bringing total repair costs north of $12,000. Beyond the fact that their parts pricing was well above typical market averages, I was deeply disappointed by the lack of honesty and guidance. Given the age and value of the vehicle, a reputable dealership should be transparent, step back, and advise a customer when sinking that kind of money into multiple failure points no longer makes sense. Deciding against the repair, I asked the service manager to connect me with their sales department so I could look at purchasing a new vehicle. He promised to put together an estimate/appraisal and have someone follow up with me. I spent over 24 hours researching new cars while waiting for a call that never came. Service and sales clearly operate in complete silos here. They had an easy lay-up to retain a loyal customer and transition me into a new BMW, yet they showed zero initiative or follow-up. Even when I went to pick up my car and explicitly voiced my frustration, no manager reached out afterward. Business must be good if they can afford to let repeat customers walk away like this.

I had a great experience with salesman Saad who I recommend if you are at this location looking for…read morea vehicle. He helped me and worked with me for over 5 hours. Even being that I had some issues with my credit report him and the manager Jonny made it happen for me with very little down payment and a very reasonable monthly payment. Couldn't be happier and will be back.

I purchased my truck here in January 2024, and the sales team was excellent. Because of that…read morepositive experience, I continued bringing my truck back to this dealership for all maintenance and service needs. Unfortunately, my most recent visit completely changed my opinion. I scheduled an online appointment for 7:15 AM to have a tire repaired. When I arrived, Assistant Manager Josh Taylor told me no one starts until 8:00 AM. He then looked at my tire and immediately said it could not be repaired and that I needed to purchase a brand new tire for over $300. He also said the tire would not arrive at the dealership until 4:00 PM, and since everyone leaves by 5:00 PM, I would need to come back the following day leaving me to commute on my spare tire. I was frustrated and upset, I decided to get a second opinion elsewhere. I went to Evans Tires, where they repaired the same tire for FREE in less than an hour. That experience at Toyota of Santee made me feel like I was being pushed into an unnecessary sale rather than being honestly helped. As a longtime loyal customer, that is incredibly disappointing. Trust is everything when it comes to vehicle service, and this visit completely damaged that trust. I sincerely hope Toyota of Santee addresses this situation and has a serious conversation with Josh Taylor regarding customer service, professionalism, and accurately advising customers. Experiences like this are exactly how loyal customers end up taking their business elsewhere.

While parts and labor are always pricy (the reason for four instead of five stars this time) I can…read moresay that the service rep I work with, Daniel, is always on point. I have asked to work with him over the years I've owned my Rogue Sport because he's always polite and professional; willing to listen without condescension, answer my questions, and get answers to things he doesn't already know off the top of his head. He won't push services I can take care of myself (like changing air filters) and is honest about how long service will take. It's truly a relief in this setting, where women are often dismissed. The waiting area is pretty comfortable now that it's been remodeled, seating is clean and comfortable, and there are charging stations. It's good to see that the company is finally looking out for the health and well-being of both their clients and service reps by creating a climate-controlled space to wait and work in. (Yeah, unfortunately the mechanics are still out in the heat, I imagine.)

Please be aware when purchasing a CPO. Request to see all service records…read more My husband purchased a CPO and it began to have problems 30 days after purchase. We have been back and forth with the dealership 5 times. Due to the miles being over 18k, we cannot have it classified as a lemon. They definitely sold us a lemon that has brake issues. The car is unsafe and a liability. We have an extended warranty and they keep saying the car is fine. The car grinds loud every time you brake. They gave us the run around just in time to not be able to declare it a lemon.

Following up on my review from nearly three years ago, I want to go out of my way to acknowledge a…read morefew people, as well as the dealership. In my years, I've done business with nearly a dozen dealerships. From the basic, no-frills financing, to this all-inclusive warranted financing, I've experienced it all. Toyota of El Cajon is, without question, the best I've ever experienced, even long after the contract ink has dried. There was an issue with a less-common extended coverage that didn't go as expected. Jose, my service advisor, did everything he could to get it resolved. When he hit a wall, Laura B. got involved. Laura is what some businesses refer to as "a fixer". She relayed what she was doing and who was involved. The list was not a short one. When things were ironed out, she was able to obtain results that kept the dealership and Toyota in good standing by acting in good faith and resolved the warranted coverage to my satisfaction. I will continue to support both Toyota and Toyota of El Cajon!

I have trusted this Toyota dealership to service my vehicle for the past 10 years and never…read moreexpected to leave feeling this disappointed. I brought my vehicle in for a routine oil change, something this dealership has performed many times over the years. After the service, I was informed that the oil drain plug had been stripped and that I now needed to replace the entire oil pan at a cost of approximately $740. Prior to this oil change, there were no leaks, no warning signs, and no issues with the oil pan or drain plug. The damage was discovered only after the dealership performed the service. It is difficult to understand how a routine maintenance item could suddenly become my financial responsibility when the problem arose during the oil change. What is most disappointing is not just the cost, but the lack of accountability. After being a loyal customer for a decade, I expected the dealership to stand behind its work and make a genuine effort to resolve the situation fairly. I received a call from Mr Anderson informing me that he would take care of labor and I would need to pay for parts. I informed Mr Anderson that I did not feel comfortable taking my vehicle back to them since they were not truthful for the beginning. I told him where I would be taking my vehicle and he told me to keep him posted of charges and that he would take care of labor. I gave him the verbal quote and he had no issues other than if the dealership would be charging me a diagnostic test. I told him no and if they did I would give him a call back. Vehicle was repaired and invoice sent to Mr Anderson. Two weeks later and he has not paid for the repair. Customer loyalty should matter. Unfortunately, this experience has caused me to lose confidence in a service department I trusted for many years. I hope the dealership reviews its service procedures and how it handles situations like this so other long-time customers are treated more fairly

GREAT experience!! From the moment we arrived, Edgar and Kiara made us feel welcome! They were…read moreincredibly kind, patient, and really took the time to help us find the perfect car without any pressure. The finance team was just as fantastic. They were thorough, transparent, and worked hard to find the best deal for us! A big thank you to Edgar, Kiara, and the finance team for going above and beyond for us. If you're looking for a dealership with amazing people who truly care, this is the place!

People have been forced to pay exorbitant fees. I don't know why, look at how much money I've been…read moregetting for an hour of work.

I bought my Crosstrek in 2017, and I bought the extended warranty with it. Super thankful for that…read morebecause creeping up on 100,000 miles now I've had some engine trouble. I really appreciate the care and consideration Catherine Tozier has extended to me while making sure I understood everything that happened. She is incredibly professional and kind. I 100% recommend her as a service manager for your Subaru!

I was warmly greeted by Tyler as soon as I arrived, and he even greeted me by name. He thoroughly…read moreexplained the process and told me my car would take about 45 minutes. Efficient and WOW, under an hour. This place is a bit of a drive for me, but after dealing with other nearby Subaru dealers, it is absolutely worth going out of my way to come here. Great spot for an oil change and to have them keep an eye on anything else that might come up. They also have a massive lobby with a very small kids play area, which I have honestly never seen before. The attention to detail stood out, and it felt very family friendly overall. Solid group of employees here. I really hope they are taken care of and well compensated to keep a team like this around.