Amazing team! Thank you Carlos for my new car, we enjoyed your help! Thank you to the team Aziz, and Pouna. Very helpful team, made my purchase easy and smooth. GOT ME APPROVED... Thank you everyone! read more

Buyers BEWARE- Buying from East County Superstore has been an expensive lesson in regret. The Range Rover I purchased suffered a catastrophic engine failure throwing a rod just six weeks after I bought it. I faced $9,500 for a replacement engine and $2,500 in rental expenses. That's $12,000 in additional costs almost immediately after purchasing the vehicle. Then there were $2,932 in GAP, tire-and-wheel, and anti-theft products that I did not want or knowingly authorize. When I challenged those charges, the dealership offered $2,790.10, leaving me arguing over another $141.90 while already dealing with a financial nightmare. What made this experience even worse was the customer service. In my experience, the urgency disappeared once the sale was complete. Getting straightforward help became another exhausting problem. A friendly sales pitch means very little when this is the experience that follows. One star reflects how deeply disappointed I am. I would never purchase another vehicle here. read more

I want everyone to know that my experience at east county pre-owned super store was top notch!! Carlos, aziz,and pouna were very fast honest and transparent. I have purchased many cars and this was by far the best experience. I will definitely be looking forward to my next truck here. read more

I was referred to this place from a co-worker who had just recently purchased a vehicle and when I walked in, the place was nice and cool, all the tables had very good candy and they give you bottles of water while you're there! Aziz was very accommodating. He worked very hard to get me and my boyfriend approved for a better car for me. I was able to trade my 2008 Dodge Avenger SXT, that had many many problems and it was due for smog and registration. I had a total of four cars to choose from, and with my trade in I only had to put down $500 in cash. Even though I wasn't able to drive off the lot for a few days, they went above and beyond making sure the car was cleaned and all the little issues fixed. There was a small dent in the bumper and they fixed that, the top to the sunroof cover was replaced also. When I got there they had it washed and even put a big red bow on it for me because it was an early birthday present for myself. Aziz was very prompt at communicating with me if I had any questions while waiting for my car and Manny was also great at answering all my questions and even making sure my name was spelled correctly on all the forms LOL. Each time I went to them in hopes to pick the car up, they were always friendly and always offered me water and of course a very large supply of candy which they insisted on me taking. I even asked where he got them from! On very hot days, they made every experience there worth it. I have already referred them to a friend and hopefully Aziz will have another client! I love my Jetta SEL Premium!!! I HIGHLY recommend read more

East County Pre-Owned Superstore - Me and my new car - Used Car Dealers Near Me - El Cajon, California

Short story: Yes, I recommend these guys and it was well worth going to East County for my "new" used vehicle, and most noteworthy, the salesperson Dina, who made the process smooth, friendly, and efficient and did not trigger me at all! Long story: What do I mean trigger me? Lemme tell you--I hate high-pressure sales! Most people just find it annoying, but I have some kind of allergic reaction to it when it strikes me as overly manipulative or even like some form of bullying. Maybe because a couple of my first jobs were in sketchy sales (Cutco Knives anyone?--I lasted a whole week!). So yeah, I have kinda gone-off on sales people in the past. I'm not proud of this, it isn't comfortable for anyone, me, the salesperson, or my spouse, hehe... And with the old trope about the used-car salesman, I did a good job just avoiding the dealerships completely. But, with no current hand-me-down vehicles from family available, and my old car deemed a total loss-- I guess it was finally time to get on with what everyone else does as competent adults and just go and buy a car already! My strategy in dealing with myself and the car-buying process was to research online first. This actually worked out better than I would have thought. I used the truecar website link my insurance (Hartford) sent. It had a solid search function, and I was able to get a good sense of what was available in my area, the history and price of different vehicles, and a general sense of how much the taxes and fees would be (and therefore what could be a reasonable amount to negotiate/expect to pay out the door). In this way I was able to pre-shop around for cars, and educate myself on what would be a fair price. None of this is probably new to you experienced car buyers out there, but I think it could be very helpful to some of you, if you are a young or older newbie like myself. Anyway, the car I was interested in was at East County Pre-Owned Car Superstore, and so I arranged to go out there, meet Dina, and go for a test drive. Like anyone practicing new "adulting" skills, I brought my mom along! Well, she drove me, then played a quietly supportive wingman as I got on with the car-buying process. Dina, the salesperson, was easygoing and personable, and I thought she struck a nice balance of being helpful and leading the process forward without pressure. Um, as a side note about salespeople... yes, I tend to avoid them if that is an option, but I also have a dear friend who happens to be a very successful salesperson, and I have had positive experiences with salespeople too. What I've come to realize is that sales, at it's best, is a win-win situation, one in which the price is fair for both parties, and the salesperson helps you find and purchase a quality product that they believe in, you want, and that will serve you well. I feel like Dina is this kind of salesperson. Car shopping/buying takes time and energy to figure out, and I if you're like me you will need to do your homework online first. And if the car you want is in their lot, Dina is someone I wholeheartedly recommend to help you through the process. I came back to the dealership a few days after buying my car so they could replace a small piece of trim that was missing and they had ordered. Dina cheerfully snapped the new part on, and when I told her that the day before, my husband had already put a scratch on the car (he was so bummed and I was just happy it was him and not me:) she called her husband and asked him to come by and buff it out. He did, and made it look so much better! That was very nice, and very much in the spirit of wanting a happy customer even after the sale was made. Thanks to everyone who made it a positive experience for me, most especially you Dina, I'm digging my new car! read more

East County Pre-Owned Superstore - Dina at the entrance - Used Car Dealers Near Me - El Cajon, California

buyer beware, don't buy any truck that's lifted with fancy rims and has auction in the history report. They buy auctioned off cars and trucks make them look pretty with very cheap lift kits and rims and resell, I had so many problems I traded in my truck at 40% less than I bought it after making 5K in repairs 1 year later read more

What can I say. My credit score was low and I wasn't sure anyone could help me get financing. Went into East County PreOwned and spoke with Aziz. He took the time to help me pick out a truck that met my needs. He found me financing and walked me through all the paperwork. Dealerships very honest and everyone went above and beyond. Great price on the truck! Thanks to all the team at East County for my great Ford F150. You guys rock!!! I highly recommend this dealership. I do want to mention all that helped me. Hope I didn't forget anyone. Aziz Pouria Manny Ray Great Team work. !!! Ken Harbison read more

East County Pre-Owned Superstore - Used Car Dealers Near Me - El Cajon, California

I was in need of a new car and the great team Pouria and Jimmy helped me get what I was looking for and made the whole transaction as smooth as possible. read more

Eden Stice, Did a tremendous job. He's a great salesman and very friendly, and clear. read more

I went in with a low down payment and I have a solid job but I have a hard time with places accepting my applications. We were greeted right away by Tom he was super friendly helpful and very patient. He got me into my car the same day and even got us lunch ! Would definitely recommend him for your next car purchase. read more

WORST EXPERIENCE EVER, DONT GO TO THIS PLACE they run my credit make all the paperwork to find out that the truck that I was interested in had sold days before, truck stills showed up on their website as in stock truck is still at the lot, being sold It's incredible that I was dealing with the general sales manager and he didn't know that that truck was already sold. They just wanted to make a deal on something. read more

I purchased a 2016 Chevy Colorado from East County Used Car Superstore about four months ago, and unfortunately my experience has been extremely frustrating from the start. Just two days after buying the truck, the check engine light came on. I had to take time out of my schedule to bring it back in, and they told me they needed to send it to another shop for inspection. While it was there, I stopped by to grab my backpack out of the truck and was told by the other shop that my vehicle was ready and I was good to go, so I took it. Shortly after leaving, I began hearing a very loud squeaking noise coming from the truck. When I called the service manager to explain what happened, he became upset with me for picking up the vehicle, even though I was told it was ready. I was never informed that I needed additional approval to take my own vehicle. When I brought the truck back in for the squeaking issue, they kept it for about six hours before saying they found and fixed the problem. The noise stopped for a month or two, but then it came back. Around the same time, I noticed the AC stopped working and now only blows hot air. All of this has happened within about 6,000 miles of driving. In addition, after the initial service visit, I noticed a cover panel near the front passenger-side footwell (covering electrical components) was missing. I was told they couldn't locate the part, and it has never been replaced. I also recently discovered that there was no jack included in the truck, even though one should have been provided. When I recently called to ask what repair had originally been done for the squeaking issue, I was simply told that my warranty had expired and they could not help me. Throughout this process, I've felt dismissed and treated rudely, and I've been sent in circles instead of given clear answers. I understand that used vehicles can have issues, but the combination of immediate mechanical problems, missing parts, lack of communication, and poor customer service has made this a very disappointing experience. I hope others carefully consider this before purchasing a vehicle here. read more

Title: Dishonest and Sloppy - Do NOT Buy From This Dealership I purchased a van from East County Preowned Superstore, and the entire experience has been a nightmare. The vehicle was delivered dirty, with trash under the seats, a broken window knob, a non-functioning seatbelt, and all four tires cracked and dry-rotted. To top it off, I was only given one key with no fob -- none of this was disclosed up front. The rear cab AC makes a loud, concerning noise, and I was told the tire pressure monitoring system (TPMS) would be fixed -- but it wasn't. The TPMS warning light is still on, even after I followed up. When I asked why the van wasn't cleaned, I was told they don't detail commercial vehicles. That's absurd and unprofessional. This was also an out-of-state purchase, and I was promised the title and documents would be mailed immediately -- a week later, nothing had arrived, and I had to chase them down for updates. Bottom line: this dealership is careless, untrustworthy, and completely lacks follow-through. If you value safety, honesty, or customer service -- stay far away. read more

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Never buy from this place I bought a truck from them 3 months ago and now it need $11,000 in repairs the dealership or the extended warranty they offer me are saying they not will cover the repair cost. All they do here is scam and lie when I first purchased a vehicle they said extended warranty would cover the vehicle from top to bottom. That was a total lie! read more

Let me start by saying that this was one of the Easiest experiences I Have ever had when it comes to purchasing a vehicle. Ive owned many vehicles through out my life however it has never gone this smooth and easy when it came to purchasing the vehicle. Mathew The salesman was probably the most professional car salesman i have ever dealt with. When i called inquiring about the Mustang they had on the lot he was able to help me purchase it and there where no hiccups. His manager Pouria also answered the questions i had and was very professional. I would definitely recommend this Dealership. read more

Ethan was a superstar!!! I needed someone who was going to be upfront and honest. Ethan was thorough and transparent and addressed my needs. He was efficient and made me feel valued. I enjoyed my experience at the El Cajon Superstore!!! Ask for Ethan and tell him T sent you. read more

East County Pre-Owned Superstore - Used Car Dealers Near Me - El Cajon, California

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I hate nothing more than this dealership. They take advantage of customers. Bought a vehicle here when I was young, was lied to about the motor and much more on read more

Alex and him team helped me get the best deal for my trade in. They even beat Toyota of El Cajon. Made they process seamless and were very transparent and honest through the whole experience. read more

I was looking for a truck and I saw one I really wanted. The dealer Manny took care of me immediately. Upon running my credit, it wasn't strong enough due to me having an existing auto loan for my Mercedes which I am currently paying. I I offered a trade in which they weren't too interested in, thanks to Manny introducing me to the team, Aziz, Ray & Portia, they all put their time and hard-work together to get me approved, which included giving me more for for my trade-in than it was worth. During the process, other suitors came through inquiring about the truck, but the continued to go above and beyond to ensure I drove off with it. I will definitely come back to purchase another vehicle in the near future. read more

Bought a pickup today. Easy experience for me. Thank you Ethan. I appreciate it Mike read more

For starters, Buying a Pre-Owned car for me was a bit nerve-racking. Had looked at many ads and many seller reviews as well as car make and model reviews. Had seen a couple of cars really liked, and in hesitating, had missed my chance. Was searching for nearly a month. Even though I did not start by shopping in person, car hunting for the right car for me was very tiring. It had gotten to the point, rent-a-car costs were racking up and I was waking in the middle of the night. That is when I decided...ok. Think I want to buy from a dealership. Because I liked different Makes and models...and had just read I really liked for a car from East County Preowned Superstore, Before I did, I looked up the name of this dealer. Learned their cars had been through different reputable sites...from Facebook Marketplace to Auto Trader and more. When I went to their website I was happy with selections. Prices seemed reasonable. Though sometime after midnight, I contacted for an appointment through their website to notify ai wanted to test drive a specific car. Got a phone call shortly after 9:00am and set up an appointment for 11:00am, same day. When I arrived I met Salesman I would later, same day, purchase from . He told me he had sold cars 30 years, 10 years with Easy County Preowned Superstore. He listened to everything I said that was important to me and did not try to dissuade me nor to spend more money than would have been smart for me. Was excited about my new car ...and even now after driving for 6 days, I hope this feeling lasts. I think this car is wonderful. It drives great, and I am very happy. Would I buy from them again? Would I recommend them? Everything I have experienced so far, including financing they helped me with... because it also Included discussion and evaluation of how much ai would deposit and what portion amount will be paid monthly. The only surprise for me was learning I do not actually hold the car title until with monthly paying, car is paid in full. East County Preowned Superstore, Thank you very much! Two things stopped me from giving 5 stars. One, I did not realize I would not be given the title until car is paid in full. The experience of financing a car was new for me. The primary reason I did not give 5 stars though is because it is a car. A car though low in mileage for its age is still a car... a car I plane to service regularly. For the record, long before the life of the car is finished, I may be ready to make this a 5 star review. For me, it is too soon to do. read more

Ethan Bailey is a young man on the rise! I thoroughly enjoyed my buying experience with him and East County Pre-Owned Superstore; no pressure sales, honest, and treated me with respect and courtesy. I made the purchase due to a large part of my comfort during my sales experience. Ethan worked with me to get the best vehicle to fit my buying power and situation. I will recommend Ethan Bailey to anyone I know that needs a vehicle!! Keep up the great work, Ethan, you're going places! read more

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I purchased a vehicle on 4/10/25, and had to write the following on 5/24/25 and to the following employees: hk@ecpreowned.com (General Manager) jeanne@ecpreowned.com (Finance) ethan@ecpreowned.com (Sales) carlos@ecpreowned.com (Service Manager) stips@ecpreowned.com (Finance) The letter is as follows: "Mr. Karl Albright, I hope this email finds you well. I am writing to formally escalate a concerning matter regarding my recent purchase of a used vehicle from your dealership on 4/10/2025. At the time of sale, a "due bill" was signed, acknowledging that the defective rear view mirrors would be replaced once the necessary parts arrived--a repair that was expected to be completed within a reasonable timeframe. Despite my repeated attempts to follow up (three times with no response), the issue remains unresolved. This is not only frustrating but raises serious legal and safety concerns. Key Concerns: 1. Legal Obligations: - Under the National Traffic and Motor Vehicle Safety Act, vehicles must meet minimum safety standards. Defective rear view mirrors compromise visibility and pose a safety risk. - California law imposes strict requirements on dealerships to ensure used vehicles are safe for operation, regardless of "as-is" sales. - Dealerships are also obligated to address known defects or safety issues before or promptly after sale. 2. Lack of Communication & Resolution: - The continued delay and lack of response are unacceptable, especially given the safety implications. Request for Immediate Action: I expect the following by 5 business days from today: - A confirmed appointment to replace the rear-view mirrors at no cost to me, as agreed. - A written update on the status of the parts and timeline for repair. - A loaner vehicle for the duration of the repair. If one cannot be furnished, I will wait at the premises and expect prompt service. If this matter is not resolved promptly, I will have no choice but to explore all available remedies, including filing a complaint with the California Department of Motor Vehicles (DMV), the Federal Trade Commission (FTC), and consulting legal counsel. I trust you will treat this matter with the urgency it deserves. Please respond by June, the 2nd, 2025 with a resolution plan. You can reach me at 619-xxx-xxxx or xxxxxxxxx@xxxxx.com (preferred). Sincerely, xxxxxxxxxxxxxxxx Customer #40652, Deal #20814, Stock #250008 2013 Infiniti M37x, VIN xxxxxxxxxx" We are now in September. Maybe this review will get me my rear-view mirrors that were promised to me in April... read more

I pulled out of my deal due to financial issues. However, if you go here only talk to J Jr. He was an amazing salesman and my friend is looking for a pickup and they said don't come here go to here. Really great service. When I am ready to buy another car I will totally check here first but only deal with J Jr. read more

I just purchased my second vehicle from the Superstore. Once again I experienced a professional at work with J Junior who had sold me my last vehicle as well. J Junior always goes to work for his customers to put the deal together. I'm stoked with my purchase of my 2015 Toyota Prius V. Thanks J Junior! read more

So, I previously wrote a glowing review as I purchased a vehicle here and my experience was great! UNTIL IT WAS NOT! Everyone seems so transparent, sincere and friendly, and then the deal is sealed..... My car was indeed in great shape and I did not negotiate on the price, what a fool I was! My salesman, Alex, assured me the car was serviced, which turned out to be complete BS as I found out later, as all they did was change the oil( or did they?) and possibly top off the fluids.. so I get the car home and all seems fine but it was idling very rough and I call Alex and I tell him that I would like a receipt for the service done especially the oil change so I can start a file on the car and he tells me they don't keep records on the work done? Huh? Ok?!? so I make an appointment at the local Hyundai dealership for an oil change and an inspection so I can start a maintenance file on my car and it turns out it needs many things, mostly maintenance related, but it turns out to be almost $1000! I contact East County preowned superstore and they nonchalantly refer me to some guy named Carlos who I call and he apparently has no idea who I am. He has never heard of me and he is very rude to me and says that because the work was not done at their facility that I am basically out of luck! The very unprofessional conversation Lasted all of about 15 seconds before he hung up on me! I subsequently emailed the dealership twice about the situation and simply asked for a response and just desire to get a response, even if it meant that I would not receive any compensation, but a simple apology for the way I was spoken to by Carlos would've been nice and any kind of acknowledgment but absolutely nothing was forthcoming. Therefore, I absolutely do not and will not recommend them!!! I would no do business with them ever again and I suggest you do not either because they obviously are phony and not trustworthy and simply want your business and once they get your money, they don't want anything to do with you ever again so spend your hard earned money elsewhere, these guys are simply shady at best! Not one single person has called me or emailed me! Complete and utter lack of professionalism! Bunch of phonies! read more

Sidi was great help I highly recommend the east county superstore auto ! I was in and out in a decent amount of time

I recently visited East county pre-owned superstore as a first-time car buyer, hoping for a smooth and informative experience. Initially, things started off well -- Alex, the sales rep I was working with, was helpful and answered my questions. However, the experience quickly went downhill when it came time to discuss pricing. When I mentioned that I wanted to take some time to look around before making a final decision, another staff member, Sai, became noticeably aggressive and dismissive. Instead of respecting my decision, he told me to "get out and go purchase somewhere else." I was shocked by how quickly the attitude changed simply because I wasn't ready to commit on the spot. As a first-time buyer, I expected guidance -- not pressure or hostility. Be aware that while some of the staff may be helpful, they clearly do not take it well if you decide not to buy from them right away. Very disappointing experience. read more

What a terrific experience at East County Preowned (ECPO)! We discovered an outstanding value on a pre-owned truck and were treated fairly and honestly by James Duque, Cy the Sales Manager, and Manny, the Finance Manager also Ali! Having to travel to CA all the way from Colorado could have been a real nightmare but the crew at ECPO made the experience enjoyable! James was very helpful, Cy was just terrific, and Manny made the details of finance manageable and friendly! 100% recommend ECPO for all your vehicle needs!! A+++! Thank you:-) read more

East County Pre-Owned Superstore - 2019 Dodge 1500 Classic Warlock Package - Used Car Dealers Near Me - El Cajon, California

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I just wanna give a huge shout out to Dina at El Cajon Superstore! She was so kind, patient and not pushy at all. (which I loved!) You know that going into a dealership you're going to get approached as soon as you open your car door. However, she was not like that at all which made the experience so much better. She made sure to be there from the beginning to end and even went the extra mile to make sure we were comfortable and happy with our purchase. Dina made it feel like I was buying a car with a friend/family member and it was not all about business. Thank you to Dina you're amazing and we're thankful you were there. if you go in look and ask for Dina...trust me you won't be disappointed! read more

Great customer services! Adrian was my sales person and he gave me all the information I need and showed me lots of options. Went for a test drive too and end up getting my first car. First time, it went great!! Definitely would recommend. read more

leaving a bad review for a couple reasons. worked with ali who asked me and the people i was with to leave a good review before i was even half way through the process (glad i didnt lol) the car itself being good is the only reason for 2 and not 1 star. bad communication when processing the finance through my own bank, ran my credit even though i was already approved and asked them not to. never revived my plates and had to pay out of pocket again to order new ones after my temp registration expired and received no help from them with that probably better places to buy a used car out there read more

Amazing experience from Ethan and the sales manager Nissim! I am 19 years old and this is my first car ever, and even though I took a risk attempting to purchase and Audi S5 with essentially no credit and less than a year with my DL, Ethan and Nissim made it possible for me to purchase basically my dream car. And apart from having great relationships with banks, they gave me financial advice on credit which I will never forget and which I'm eternally grateful for! read more

East County Pre-Owned Superstore - Family - Used Car Dealers Near Me - El Cajon, California

Thank you Ethan ! Very Helpful smooth process ! Happy with my purchase look forward to working with you in the future! read more

East County Pre-Owned Superstore - Truck - Used Car Dealers Near Me - El Cajon, California

If you're wanting to deal with people who genuinely have your best interests in mind, GO HERE! I'm a Math and Econ major and have been self supporting since I was 17 so needless to say, I knew my EXACT budget and monthly payment, I knew exactly what brands I would buy from, as well as mileage, tank size and mpg. I had went to several locations that claimed they had no inventory of my interest or would try to push on me a 23,000 used car. This place was my first and should have been my last stop. The first time I went I worked with Adrian. Such a wonderful person to work with! He showed me so many options and I fell in love with two. Today I came back and worked with Ali and who I assumed to be the owner or manager, Poria. They were so patient and so kind and after many years I finally got my car today! read more

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I have yet to buy a car lol but Ethan was so knowledgeable and incredibly helpful. Huge decisions like this make me so nervous but he made the experience of searching so easy and nice. Thank you Ethan! read more

We got a Jeep with only 30,000 miles and very clean! The salesman Juan worked with us and helped us get in to a new vehicle that our family desperately needed! read more

East County Pre-Owned Superstore - This is the vehicle we got! - Used Car Dealers Near Me - El Cajon, California

-5 Stars!! Make sure to use caution with this dealer. They have a short 30-day, 1000-mile warranty window that is difficult for them to honor. Bring to your own mechanic if you start having issues during their warranty period. It was a fight, but they did buy back our vehicle. read more

East County Pre-Owned Superstore - Picture of the quality of vehicles on the lot. - Used Car Dealers Near Me - El Cajon, California

I must start with giving the salesman two stars cause he was amazing. Now his manager, that's, that's a different story. I was pre- approved for thirty thousand , The car that I was interested in value was 22,000. He ran my credit great, no problems there. 600 plus had a trade-in. Did my research before I came to the lot, knowing my trade in was worth more than twenty-two hundred with all dents and dings and high mileage with engine light on, and this mofo had the audacity to low ball for my trade in at 350. Wanted me to make a down payment of twenty-five hundred with my trade-in value of 350. Would not recommend this car dealership! P.S. All the Honda's have salvage titles. read more

East County Pre-Owned Superstore - KELLY BLUE BOOK TRADE-IN VALUE. - Used Car Dealers Near Me - El Cajon, California

Carlos Romo the boss of the mechanics is one of the best respectable and honest mechanic to work with he's done wonders he was very polite he goes above and beyond of expectations and he is someone that I would trust with my car even though I already purchased my car I will go back with him just for his expertise services but mainly because his integrity. Thank you Carlos for being an honorable and decent mechanic and especially for an exceptional person read more