Alex and him team helped me get the best deal for my trade in. They even beat Toyota of El Cajon…read more Made they process seamless and were very transparent and honest through the whole experience.

Short story: Yes, I…read more recommend these guys and it was well worth going to East County for my "new" used vehicle, and most noteworthy, the salesperson Dina, who made the process smooth, friendly, and efficient and did not trigger me at all! Long story: What do I mean trigger me? Lemme tell you--I hate high-pressure sales! Most people just find it annoying, but I have some kind of allergic reaction to it when it strikes me as overly manipulative or even like some form of bullying. Maybe because a couple of my first jobs were in sketchy sales (Cutco Knives anyone?--I lasted a whole week!). So yeah, I have kinda gone-off on sales people in the past. I'm not proud of this, it isn't comfortable for anyone, me, the salesperson, or my spouse, hehe... And with the old trope about the used-car salesman, I did a good job just avoiding the dealerships completely. But, with no current hand-me-down vehicles from family available, and my old car deemed a total loss-- I guess it was finally time to get on with what everyone else does as competent adults and just go and buy a car already! My strategy in dealing with myself and the car-buying process was to research online first. This actually worked out better than I would have thought. I used the truecar website link my insurance (Hartford) sent. It had a solid search function, and I was able to get a good sense of what was available in my area, the history and price of different vehicles, and a general sense of how much the taxes and fees would be (and therefore what could be a reasonable amount to negotiate/expect to pay out the door). In this way I was able to pre-shop around for cars, and educate myself on what would be a fair price. None of this is probably new to you experienced car buyers out there, but I think it could be very helpful to some of you, if you are a young or older newbie like myself. Anyway, the car I was interested in was at East County Pre-Owned Car Superstore, and so I arranged to go out there, meet Dina, and go for a test drive. Like anyone practicing new "adulting" skills, I brought my mom along! Well, she drove me, then played a quietly supportive wingman as I got on with the car-buying process. Dina, the salesperson, was easygoing and personable, and I thought she struck a nice balance of being helpful and leading the process forward without pressure. Um, as a side note about salespeople... yes, I tend to avoid them if that is an option, but I also have a dear friend who happens to be a very successful salesperson, and I have had positive experiences with salespeople too. What I've come to realize is that sales, at it's best, is a win-win situation, one in which the price is fair for both parties, and the salesperson helps you find and purchase a quality product that they believe in, you want, and that will serve you well. I feel like Dina is this kind of salesperson. Car shopping/buying takes time and energy to figure out, and I if you're like me you will need to do your homework online first. And if the car you want is in their lot, Dina is someone I wholeheartedly recommend to help you through the process. I came back to the dealership a few days after buying my car so they could replace a small piece of trim that was missing and they had ordered. Dina cheerfully snapped the new part on, and when I told her that the day before, my husband had already put a scratch on the car (he was so bummed and I was just happy it was him and not me:) she called her husband and asked him to come by and buff it out. He did, and made it look so much better! That was very nice, and very much in the spirit of wanting a happy customer even after the sale was made. Thanks to everyone who made it a positive experience for me, most especially you Dina, I'm digging my new car!

They were referred to me through my bank Arrowhead credit union. We were in the market for a Tesla…read more They had a few options there for us. I called them. I got preapproved very smoothly over the phone. We drove down from San Bernardino checked out two different vehicles and made our decision. We came home with a 2021 Tesla super clean. And the process was super smooth. The boys there were straight straightforward, no haggling honestly one of the smoothest dealerships I've been to. I just wanna say thank you and we're about a week in with our first and new Tesla.

Demetri or Demetrius (Manager) horrible customer service, has a arrogant way of being,and dealing…read morewith customers. Jeanette was a lot of help and nice! Sorry she has to have a manager like that. They do not honor appraisal given. Never going back. They've done this twice.

I LOVE DIAMOND AUTO SALES…read more I was very hesitant to purchase a pre-owned vehicle from a lot that was not a dealership. But I saw the car I fell in love with on the site for Diamond Auto Sales. I went in and it was even prettier in person. The color, the mileage, the price were terrific! Evan and Travis helped me so much and did everything you could want to make me feel like I was among friends. It took me a week to decide to finalize everything and find a new home for my previous Subaru Outback. But they made everything so seamless and unpressured that I couldn't say no. And they are literally just a few blocks from where I live. So, I got it. And I love it!! Every time I drive it, I tell it how much I love it and how pretty it is. It's a Honda CRV and Travis knows everything about Hondas. He was so knowledgeable and helped me figure out all the new things my "new" Honda had. Any time I had a question about anything, they were available to assist me. They have some diamonds over at Diamond Auto Sales. Seriously, cream of the crop vehicles. I'm so glad I went with them. Thank you for an amazing process and a gorgeous new car for me, Evan and Travis!!! BTW, I'd give them 10 stars if I could.

Everything was great, all of the guys working there were super helpful and make it a very easy and…read morestress free process! Highly recommend!

Best Experience. Best cars with even better people. Memo was the best! They got me financed which I…read moredidn't think was possible on my own. And it wasn't just any car. It was the exact car I wanted. The process was painless. It was quick and pleasant. Caesar is an awesome owner. Really respect him and the business he is doing. I'm over the moon!

I accompanied a friend to CBM Motors as she was shopping for a replacement vehicle after being…read moreinvolved in a collision. We identified a 2018 Jeep Wrangler on the lot that met her needs, and the process that followed was, for the most part, straightforward and professional. The initial sales representative was knowledgeable and patient, answering questions clearly and giving us space to evaluate the vehicle. Unfortunately, he wasn't able to meet the price point we were targeting, and we were prepared to walk away from the deal. At that point, the sales manager, Osama, stepped in and made a meaningful difference. He worked with us to bring the price into a range that made sense, and, importantly, he ensured a few outstanding items were addressed before delivery. The vehicle was properly aligned, and a trunk latch bar was repaired prior to pickup the following day. That attention to detail and follow-through was appreciated and helped make the transaction feel fair and complete. Overall, the buying process was easy and mostly professional, in line with what you'd expect from a smaller, independent dealership. That said, the reason this isn't a five-star review comes down to a single but important moment. After declining the first offer and stepping into the manager's office, we overheard the initial salesperson, along with another salesperson on the floor, speaking negatively about my friend and me regarding the failed negotiation. They were unaware we could still hear the conversation. While unfortunate, it was also unnecessary and unprofessional. Aside from that incident, the experience was acceptable. The inventory is limited (roughly 30 vehicles on the lot), so selection may not suit everyone, but pricing flexibility and management involvement were definite positives. In summary: a generally solid dealership experience with good managerial support, slightly undermined by an avoidable lapse in professionalism on the sales floor.

New to You Auto Sales gets my 5 star rating to add to their already great collection of several…read moreother 5 star ratings and reviews! I had two vehicles coming up to the end of their lease. I had recently replaced one of them with a pre-owned ACURA I purchased about a month ago which was a very good car buying experience. The dealership we had worked with was great. I still needed to replace the second lease vehicle and I wanted to replace it with another ACURA. I began my search to replace the second lease vehicle. I contacted several dealerships in the LA area over the next 2 months to find another well taken care of vehicle at a fair price. You would think finding any vehicle in a densely populated metropolis such as Los Angeles would be fairly easy, with a plethora of options to choose from. Not so much the case or at least not so much my luck until I expanded my search outside of LA and came across New to You Auto Sales in El Cajon CA. New to You Auto Sales not only had the vehicle (i.e. make, model, options, color, mileage, etc.) but it was also in outstanding condition and they offered it at a very fair price! I checked it out from top to bottom and it was in as good as a new vehicle condition. We made the purchase and drove back home to LA county. Once we got the vehicle back home, I had a certified mechanic give it a thorough inspection and everything came back 100% positive with no issues. The mechanic was equally impressed. I'm glad to say working with New to You Auto Sales was a great experience!

Came here looking for a new car for my dad , i was greeted right when i walked in, they offered me…read morecoffee and water before we started looking at the cars they have (amazing customer service) . We bought my dad a new car here and its amazing we love .i will recommend this place for all of my friends and family .

there extremely nice when your buying the car. my experience was very pleasant and they help you a…read morelot. I just wished that my check engine light wouldn't had come on two weeks after purchase which they fixed they said ( cool perfect) guess what engine light back on three days later. I walked up and drove off in a jeep just to be walking again. thank god for me keeping my other car because now I have to change the cat on the jeep i got from AJ in March 2025!!! It's only April

From the owner: What makes SantaMotorCA unique is our commitment to honesty, transparency, and customer care. We…read morebelieve buying a vehicle should be a smooth and stress-free experience, not a pressured one. At SantaMotorCA, we take the time to understand each customer’s needs, budget, and goals so we can help them find the right vehicle, not just any vehicle. Every car in our inventory is carefully selected and inspected to meet our quality standards. We provide clear pricing, straightforward information, and full transparency throughout the entire process so our customers know exactly what they are getting. No hidden fees, no confusing terms, and no last-minute surprises. What truly sets us apart is how we treat our customers. We value long-term relationships over quick sales and aim to build trust with every interaction. Our goal is for every customer to drive away feeling confident, informed, and satisfied with their purchase. At SantaMotorCA, we don’t just sell cars, we help people make smart, confident decisions they can feel good about.

Yes, this was an expensive repair but it was absolutely no fault of Allman Family Auto. The issue…read morestems from Chrysler's Pentastar cylinder heads, which are a known problem. I always do my research, and unfortunately my assessment turned out to be correct even before Allman completed their diagnostics. Mike at Allman spent a great deal of time walking me through different scenarios and options, providing detailed estimates for each. I also requested additional estimates, including a full engine replacement, so I could make a fully informed decision. While their estimate was less than dealership service departments, it was slightly higher than another independent shop. After researching the difference, I found it came down to Allman using OEM parts rather than cheaper aftermarket parts made overseas. I don't use cheap parts on my vehicles, so that made the decision easy. Once I felt fully comfortable, I chose Allman and I'm glad I did. Mike kept me informed throughout the process, and my Jeep was back on the road even earlier than estimated. Thank you, Allman Family Auto, for the honesty, transparency, and quality work.

Stress free hand off and their communication skills were on point. Seamless pickup the same day…read moreworked very well!

We just walked away with a great deal on a 2009 VW Convertible, in " near showroom " condition…read more Buying the car was easy. No pressure & no hidden fees. The customer service, and their culture of customer satisfaction, was awesome. Our salesman Boyd was amazing, and Mike went above & beyond with ordering a part for our car, and then had it installed it with no charge. Omar was upfront with the history of our vehicle, including a Carfax report, and other maintenance records. If you're in the market for a quality used car, at an affordable price, check out their selection of cars on their website. You won't be sorry!

***Buyer Beware** purchased a vehicle here and have had nothing but major problems. Their mechanic…read morewho supposedly did a thorough inspection likely did nothing of the sort. They did however overfill the oil chamber causing a "leak" which turned out to be a blessing in that I caught other issues before complete disaster occurred. I purchased an extended warranty with their recommended company (a joke, they get a -5* for service). The warranty covered NONE of the issues nor were they responsive so I cancelled the extended warranty and Legacy received the refund check and held it for months. They never sent it to my bank nor did they contact me. When I contacted them there was no apology, nothing. They likely deposited my check and collected the interest and probably would have kept it if I didn't finally call and inquire about the refund. Lastly, I realized they passed on a fee to prepare the car for sale to me which they should not have. I don't even know if the finance guy I talked to at purchase was really who he said he was. Shady

I still have the Crown Vic, 270,000 miles. Runs like a champ. Quality vehicles sold here.read more

5 stars in my opinion! I bought my daughter a Honda from Don Keating…read more They were HONEST and caring. They offer a limited warranty....that is truly unheard of from a used car lot! They back their cars!

Following up on my review from nearly three years ago, I want to go out of my way to acknowledge a…read morefew people, as well as the dealership. In my years, I've done business with nearly a dozen dealerships. From the basic, no-frills financing, to this all-inclusive warranted financing, I've experienced it all. Toyota of El Cajon is, without question, the best I've ever experienced, even long after the contract ink has dried. There was an issue with a less-common extended coverage that didn't go as expected. Jose, my service advisor, did everything he could to get it resolved. When he hit a wall, Laura B. got involved. Laura is what some businesses refer to as "a fixer". She relayed what she was doing and who was involved. The list was not a short one. When things were ironed out, she was able to obtain results that kept the dealership and Toyota in good standing by acting in good faith and resolved the warranted coverage to my satisfaction. I will continue to support both Toyota and Toyota of El Cajon!

Didn't love this place. They tried too hard to build rapport and it felt kinda slimy and unnatural…read more I value authenticity and didn't get the vibe here. I will say that they had a lot of available people to help, so I could drive any car I wanted and could take as long as I needed. I appreciated that. What I didn't like was how pressured everything felt.