They were referred to me through my bank Arrowhead credit union. We were in the market for a Tesla…read more They had a few options there for us. I called them. I got preapproved very smoothly over the phone. We drove down from San Bernardino checked out two different vehicles and made our decision. We came home with a 2021 Tesla super clean. And the process was super smooth. The boys there were straight straightforward, no haggling honestly one of the smoothest dealerships I've been to. I just wanna say thank you and we're about a week in with our first and new Tesla.

Demetri or Demetrius (Manager) horrible customer service, has a arrogant way of being,and dealing…read morewith customers. Jeanette was a lot of help and nice! Sorry she has to have a manager like that. They do not honor appraisal given. Never going back. They've done this twice.

We would like to express our gratitude to Melissa D., the Guest Relations Manager at Honda of El…read moreCajon. After we purchased a car a few weeks ago, Melissa reached out to ensure we had a pleasant experience. She was welcoming, professional, detailed, and genuinely helpful. We truly appreciated her commitment to excellent customer service and found the post-purchase support refreshing. We look forward to reporting this level of service remain consistent in the future.

I came here for a service on my car. Basically oil change and filter changes. Came out of there…read morewith more than I expected. Of course we can only go by what the service person tells you. I went to Moose who was very polite and courteous. What I thought would be an hour to hour & half for my service and after sitting in the lobby for almost an hour I was advised what he recommended for my vehicle. He did offer me an Uber home so I wasn't stuck inside the lobby and was also picked up by uber at no charge. The down side is, if you use a credit card you have an extra surcharge I believe it was 3%. My previous service center did not charge you extra for using a credit card. The lobby area was nice and clean and they offer free coffee & donuts while you wait. They do offer promos so if you have a discount from another service dealer they will accept them. But you do have to bring the offer with you. Everyone who works there are polite and helpful.

I had an outstanding experience with Alain at Kia of El Cajon. He has helped me service my car…read moremultiple times, and every single visit has been smooth and stress-free thanks to him. Alain truly goes above and beyond his level of professionalism and dedication is hard to find. From the moment I walked in, he greeted me with genuine respect and made sure I felt taken care of throughout the entire process. He took the time to explain everything clearly, kept me updated, and made sure my car was handled with care. Exceptional customer service like this deserves recognition. If you're going to Kia of El Cajon, I highly recommend asking for Alain you'll be in great hands.

I should have read these reviews. Team Kia of El Cajon lie to get customers in the door. Wasted 2…read morehours after Clarissa gave false information about financing options, even saying she checked with her manager and it was all good. We drove in the next day jumped through the paperwork hoops only to be told, it wasn't an option. We had mention the deal Clarissa had confirmed with us over the phone as soon as we arrived on the lot. They just ignored it and tried to string us along. So deceptive.

I went to El Cajon Ford after my car had been breaking down on me and was met with the most kind…read moreand caring service from Lisa and Rob. Buying a car is stressful but Lisa listened to my needs and eased my nerves throughout the whole process. I was never rushed or pressured into any purchase. This was my first time buying a car from a dealership and Lisa walked me through the whole process, even setting up new insurance! I couldn't be happier with my purchase, and am so grateful to have a reliable car that suits me. The employees here are honest and genuinely care about the community they serve. I would recommend Lisa to all of my family and friends!

This was the worst customer service experience I've had all year. But im not sure i can call it…read morecustomer service because in the end they didnt provide any service. I brought my 2005 Ford Expedition to this dealership for a diagnostic and possible repair. I was told they would not work on the vehicle because it was more than 20 years old, but they could at least perform a diagnostic. I asked why a Ford dealership wouldn't service a Ford vehicle. Guillermo responded that it wasn't "their vehicle" and that they don't work on vehicles over 20 years old. I replied, "It literally says Ford on the side of the vehicle," and then asked, while pointing to his shirt, "This is a Ford dealership, right?" After that exchange, instead of simply explaining the policy, he changed his position and told me they would no longer even perform the diagnostic. I understand that dealerships can have policies regarding older vehicles, and if that's the policy, that's their decision. My issue was the way the situation was handled. The interaction felt unprofessional, dismissive, and unnecessarily confrontational. This experience reflected poorly on both the dealership and the Ford brand. Based on my experience, I would recommend taking your vehicle elsewhere if you're looking for professional customer service. -Chase

We just walked away with a great deal on a 2009 VW Convertible, in " near showroom " condition…read more Buying the car was easy. No pressure & no hidden fees. The customer service, and their culture of customer satisfaction, was awesome. Our salesman Boyd was amazing, and Mike went above & beyond with ordering a part for our car, and then had it installed it with no charge. Omar was upfront with the history of our vehicle, including a Carfax report, and other maintenance records. If you're in the market for a quality used car, at an affordable price, check out their selection of cars on their website. You won't be sorry!

I strongly recommend exercising extreme caution when considering this dealership. During a test…read moredrive of a Toyota Tacoma, the suspension failed, causing the tire to detach and resulting in a complete loss of control on the freeway. I was able to safely maneuver the vehicle onto the shoulder, but the situation could have ended much worse.What happened afterward was equally concerning. The dealership showed very little urgency or genuine concern about the severity of the mechanical failure. Instead of conducting a thorough inspection, they took the truck to a shop across the street for a quick repair and immediately returned it to the lot for sale at the same price of $30,000. Their priority appeared to be removing the vehicle from the accident scene as quickly as possible, seemingly to prevent the incident from appearing on the vehicle's record.Even after nearly experiencing a catastrophic failure, the owner/finance manager showed no willingness to negotiate or acknowledge the seriousness of the situation(I was obviously was not Going to buy it after but I wanted to see how they would handle the situation because they acted so careless) . Their focus was on the sale, not on customer safety or transparency.If you plan to purchase a vehicle here, please ensure it is inspected by a trusted, independent mechanic. Do not rely solely on their claims that the vehicle has been "fully inspected." Saving money is never worth compromising your safety or your family's safety. The sales mab was very nice about it but the owner and the rest of the team were horrible.

Kamaran Pasha was helpful, kind and honest. He help helped us buy a used ID Buzz and we were very…read morehappy with the experience! I would highly recommend asking for Kamaran if you are coming to this dealership.

0/5 BEWARE OF THE USED CAR DEPARTMENT AT HYUNDAI OF EL CAJON…read more My wife and I recently purchased a used vehicle from Hyundai of El Cajon, and it was easily one of the worst car-buying experiences we've ever had. What should have been a straightforward vehicle purchase turned into a six-hour ordeal filled with pressure tactics and repeated attempts to steer us into financing and products we did not originally come in for. Throughout the process, additional products and add-ons were continually added to the deal, significantly increasing the overall cost of the vehicle. The biggest mistake I made was trusting the salesperson's explanation of the paperwork instead of reviewing every line myself. That's on me. However, we were told the financing was not finalized and would still require approval. Instead, financing was pushed through on terms that were completely different from what we originally expected. We received no call, email, or notification explaining what had happened or that the terms had changed. When I realized the situation, I repeatedly contacted both the sales and finance departments looking for answers. Each department simply passed me back and forth. Sales said to call finance. Finance said to call sales. This continued until the return period had expired. To make matters worse, within two days of taking delivery, we noticed an abnormal transmission shift concern. I work in the automotive industry and immediately recognized that something wasn't right. We returned the vehicle for inspection. The dealership kept the vehicle for over a week and ultimately claimed they could not duplicate the concern. We were given little communication, no meaningful explanation, and no confidence that the issue had been thoroughly investigated. What frustrates me even more is that I attempted to resolve these concerns privately before my wife posted her review. I reached out directly to the General Manager and received no response for several days. It wasn't until this review appeared that anyone seemed interested in addressing the situation. That tells me customer concerns are only taken seriously when they become public. Now I've had some time to fully digest the situation, I am writing my own review to hopefully help other people. One of the add-ons that was included in the transaction was a prepaid oil change package. Ironically, this was one of several products that increased the overall cost of the deal and contributed to changing the financing structure from what we originally intended. Given this experience, I have no intention of allowing this dealership to perform any service work on our vehicle. The entire experience felt like a textbook example of why car dealerships have developed such a poor reputation. My wife and I were treated like sales targets instead of valued customers, and transparency seemed to disappear once the paperwork was signed. At this point, I am seriously considering filing formal complaints with the dealership ownership, the manufacturer's corporate office, the California Department of Justice, the California DMV, the Consumer Financial Protection Bureau, the Federal Trade Commission, and the Better Business Bureau so the circumstances surrounding this transaction can be properly reviewed. If you're considering purchasing a used vehicle from Hyundai of El Cajon, read every document carefully, verify every financing term yourself, get everything in writing, and do not rely solely on verbal promises. We will never do business here again and are telling everyone we know to steer clear!!

This review is long overdue. I've really had a great experience overall with Summit Subaru and I…read morewill definitely be renewing a lease when my current lease expires. Ethan was my salesman and he's awesome. I made him take me out in a few of their cars, and yapped forever before I decided on my Wilderness, which I love and the turbo on the engine was so worth it! I'm so glad I was sold on hazard package because, well the second part of my review will cover... This is for the service department which has also been sooo amazing. I've had one windshield crack, 4 flats, an issue with the TPMS and I broke my eyeglass holder all that since October. All of them have been completely covered and the service dept has gotten me in and out with a quickness- two times I was also allowed a rental. All that to say thank you to Nathan and the whole service dept team! They joked about getting me my own office because of all my incidents, hopefully that isn't needed and I won't see them till I need an oil change or my lease is up. Needless to say I'll be a Subaru customer for a long time. Thanks everyone!

I wanted to buy a new Subaru Crosstrek Premium for my daughter as a surprise graduation present…read morewhen she earned her Master's Degree. She liked the Offshore Blue color which is difficult to find. Summit had 2 of them in the lot, 1 base model and 1 premium. The salesman said there was an added dealer markup in addition to the MSRP because it was a popular model with a rare color. He also said the $2,500 mandatory ad-ons, like Ceramicoat were not negotiable. I walked out and went to "Autonation Subaru" in Carlsbad. They had the exact car in the right color, fresh off the truck. I paid $7,000 less than Summit Subaru. Plus we still get outstanding service. They even gave my daughter complete training on how to operate all the advanced electronics. Autonation was clean, modern, and spacious, unlike the dated confines of Summit Subaru. By the way, even the used cars have the mandatory ad-ons at Summit. How crazy is that?