My husband and I had a great experience purchasing my new vehicle from Toyota of El Cajon. Since…read moreour first contact with Bernard we knew he wanted us to find what we wanted. From start to finish, the customer service was excellent. Bernard took the time to listen to our needs, answer all of our questions, and make sure we felt comfortable throughout the entire process. I really appreciate that we never felt pressured and that the focus was on helping us find the right vehicle for our needs. Bernard and Ali were professional, friendly, and attentive, which made what can sometimes be a stressful experience feel easy and enjoyable. We are very happy with our new vehicle and grateful for the positive experience. Bernard and Ali definitely have years of experience and this is key when purchasing a new vehicle. I would definitely recommend Toyota of El Cajon to anyone looking for great customer service and a smooth car-buying experience! Thanks for helping me (us) drive off in my new 4Runner TRD Off Road Premium. I love it!! Bernard gets 5 out of 5, Ali gets 5 out of 5 and Eli gets 5 out of 5!

Didn't love this place. They tried too hard to build rapport and it felt kinda slimy and unnatural…read more I value authenticity and didn't get the vibe here. I will say that they had a lot of available people to help, so I could drive any car I wanted and could take as long as I needed. I appreciated that. What I didn't like was how pressured everything felt.

Probably the easiest car buying experience I've ever had! I did pretty much everything online and…read morethe whole process was super smooth. It took me a while to decide on a car, and Ali, Isaac, and Ramil were great!! Ali was incredibly patient with me and never made me feel rushed or pressured while I shopped around. When I finally made up my mind, my car was clean, gassed up and ready to go- So was my paperwork. I was literally in and out in about 10 minutes! Thanks, Isaac!!! I'll probably spend more time taking it through the drive-thru car wash. There was absolutely no pressure to buy anything extra either. Even though I initially didn't want the warranty, Isaac answered all my questions and I ended up getting it because it made sense for me and gave me peace of mind for the next five years--not because anyone pressured me into it. They even helped get my rate down a little, which I really appreciated. And most importantly, I LOVE my new car!! I'm so happy with my choice and with the whole experience. I drove away excited about my new car instead of exhausted from buying one. Highly recommend AutoCity! Great people, zero pressure and such an easy experience!

This was actually my second trip dealing with this dealership. The first time, my son and I drove…read moredown to inspect a vehicle. While we liked it overall, we felt the price was a little high based on its cosmetic condition, so we decided to keep looking. A few days later, the salesperson contacted me and asked what price I was looking for. After discussing numbers, he texted me an out-the-door price that worked for me if I came back the next day. I made one final counteroffer, which he said the owner declined. I responded that we would still come the next day, and he replied, "I'll be here." At no point did he tell me that the previously discussed out-the-door price was no longer available. My son and I drove approximately three hours back to the dealership expecting to purchase the vehicle. After we arrived, we were told the owner would not honor the previously discussed price and that the dealership was sticking to the advertised price. We immediately left. The issue wasn't that my final counteroffer wasn't accepted. The issue was that we drove six hours round trip based on what we reasonably believed was an agreed-upon price, only to find out after arriving that it would not be honored. I understand that negotiations don't always end in a sale, and I don't expect every offer to be accepted. However, I do expect clear communication and respect for a customer's time. Had the dealership simply told me before I made the drive that the original offer was no longer available, I never would have made the trip. If you're traveling from out of town, I strongly recommend getting a written buyer's order or purchase agreement approved by management before making the drive. It could save you hours of driving and a great deal of frustration.

had an appointment at 7:15, checked in, after arriving on time, I was told an hour and a half wait…read morebefore they could service my car for a oil change. When I asked why I had to be delayed since I had an appointment, they informed me that the appointment is just to check in. Can you imagine having a dentist appointment at 8 o'clock arriving on time and checking in only to be told that the dentist won't see you for an hour and a half because that was just your check-in time?. I backed my car out of there and never go there again. Had it done at Valvoline in 15 minutes and it was cheaper!!!! UPDATE---Got a call from Melissa who apologized and promised to make it right. I have an appt in the morning to get the rear diff fluid replaced. hopefully all goes well. Also, to be kind, the tech who originally helped me, Laura, was apologetic and professional. No fault of hers for the way HOEC schedules their customers, Went for service today, was seen on time and work was done at no charge to accomodythe inconvenience. When you make a mistake and the fix it, that shows a class act! Thanks again Laura and Melissa!

Honestly best experience I could have with a dealership, Hussain was honest and thorough throughout…read morethe whole process and made me feel very good about the car buying process with a dealership. He really understood the assignment and got me a car that I know I'll love for a long time!

I had an outstanding experience with Alain at Kia of El Cajon. He has helped me service my car…read moremultiple times, and every single visit has been smooth and stress-free thanks to him. Alain truly goes above and beyond his level of professionalism and dedication is hard to find. From the moment I walked in, he greeted me with genuine respect and made sure I felt taken care of throughout the entire process. He took the time to explain everything clearly, kept me updated, and made sure my car was handled with care. Exceptional customer service like this deserves recognition. If you're going to Kia of El Cajon, I highly recommend asking for Alain you'll be in great hands.

SHADY, SHADY, SHADY. Oh the hits just keep on coming. AVOID ANGEL as your salesman at all cost. I…read morehave been texting him for days in regards to a car he sold me on Monday 8/10/26 and he does not reply to any. Guess once you sign on the dotted line he is done with you. I was not able to take my new vehicle on Monday because they said they had to do a "safety check" on it and it would be delivered to me the next day. By 2:00 the next day I had not heard anything about the car being delivered, so I emailed the finance guy, of which Angel replied he was with another customer and could I come out after work to pick up. I said no that I work a 2nd job (which was explained in the process of purchasing) and had to be there at 4:30. Another employee ended up bringing my car out to me but when it got here it has an extra 100 miles on it since I test drove the night before? Where did they go in my car. Of course no reply to that question being asked. I will say Cameron in the Finance Dept has been awesome in communication, even though it is not his responsibility he has replied to my concerns (even on his days off) and passed the messages on to me. I am now awaiting for the Manager of sales to call me back with some explanations, funny though I got a copy of a "survey" I supposedly took about Angel that of course said everything was great, I never answered a survey because surely my answers would have been different. Guess when your a single lady going to make a purchase they feel they can "pull the rug over your eyes" and take advantage of you. Wrong female to attempt that with. So many Kia dealerships in San Diego, take your business elsewhere.

I went to El Cajon Ford after my car had been breaking down on me and was met with the most kind…read moreand caring service from Lisa and Rob. Buying a car is stressful but Lisa listened to my needs and eased my nerves throughout the whole process. I was never rushed or pressured into any purchase. This was my first time buying a car from a dealership and Lisa walked me through the whole process, even setting up new insurance! I couldn't be happier with my purchase, and am so grateful to have a reliable car that suits me. The employees here are honest and genuinely care about the community they serve. I would recommend Lisa to all of my family and friends!

This was the worst customer service experience I've had all year. But im not sure i can call it…read morecustomer service because in the end they didnt provide any service. I brought my 2005 Ford Expedition to this dealership for a diagnostic and possible repair. I was told they would not work on the vehicle because it was more than 20 years old, but they could at least perform a diagnostic. I asked why a Ford dealership wouldn't service a Ford vehicle. Guillermo responded that it wasn't "their vehicle" and that they don't work on vehicles over 20 years old. I replied, "It literally says Ford on the side of the vehicle," and then asked, while pointing to his shirt, "This is a Ford dealership, right?" After that exchange, instead of simply explaining the policy, he changed his position and told me they would no longer even perform the diagnostic. I understand that dealerships can have policies regarding older vehicles, and if that's the policy, that's their decision. My issue was the way the situation was handled. The interaction felt unprofessional, dismissive, and unnecessarily confrontational. This experience reflected poorly on both the dealership and the Ford brand. Based on my experience, I would recommend taking your vehicle elsewhere if you're looking for professional customer service. -Chase

We just walked away with a great deal on a 2009 VW Convertible, in " near showroom " condition…read more Buying the car was easy. No pressure & no hidden fees. The customer service, and their culture of customer satisfaction, was awesome. Our salesman Boyd was amazing, and Mike went above & beyond with ordering a part for our car, and then had it installed it with no charge. Omar was upfront with the history of our vehicle, including a Carfax report, and other maintenance records. If you're in the market for a quality used car, at an affordable price, check out their selection of cars on their website. You won't be sorry!

My family has purchased vehicles from Legacy for years! We keep coming back for the prices, quality…read moreand staff! The experience for all of us has been exceptional and rewarding! Shout out to Tony, Kim and Najid (excuse spelling). Every step of the process was easy and no pressure.

When I was selling my car online, Abdullah reached out to me, and I stopped by to meet with him. He…read moremade me feel very welcome and gave me some great advice. I was also having some trouble with my bank, but Abdullah was very helpful and made the whole situation much easier. I really appreciate his kindness and support throughout the process.

Kamaran Pasha was helpful, kind and honest. He help helped us buy a used ID Buzz and we were very…read morehappy with the experience! I would highly recommend asking for Kamaran if you are coming to this dealership.

From start to finish, everyone has bent over backwards to get me in my 2018 Outback. I walked in on…read moreJune 1 2025 and don't regret it A great price, loan, and service. She runs like a champ and the gas mileage is amazing, The service center has been on point by being informative and helpful with coupons and making sure my car was taken care of with the warranty. Thanks to the staff for awesome customer service: Dalen, Jason, Monica and Nathaniel...

Don't sign blindly! Misleading and nontransparent sales and finance team. Skip this place and go to…read moreanother Subaru dealership. Below is the "deal" they offered me. The shiny-looking $1,500 dealer discount they took off MSRP + $3,000 rebate was basically getting eaten back up by the protection add on packages I didn't request and even worse the unitemized mysterious amount of $2,345 that shows up in the Gross Cap Cost. The worksheet showed a $44,853 selling price, but the itemized charges visible on the page only brought the total to $48,108.73 when the dealer listed the total as $50,453.74, leaving $2,345.01 that was not itemized. I repeatedly asked what made up that difference and requested an explanation, but I was not given one. Federal Regulation M says that if a lessee requests the gross-cap-cost itemization, it must be provided by type and amount before the lease is completed. FTC guidance also specifically tells consumers to question charges they don't recognize and to make sure optional add-ons are ones they actually agreed to. https://www.consumerfinance.gov/rules-policy/regulations/1013/4/ They refused so I had to walk away. Wasted hours of time and personally was a very unpleasant experience for me.

UPDATE: I wanted to come back and update my original review because I strongly believe that when a…read morebusiness makes an effort to correct a situation, they deserve recognition for it. After some confusion regarding the first scheduled maintenance on my vehicle, Sam personally reached out to me and took the time to address my concerns. More importantly, he stepped in and made sure the first maintenance was taken care of as originally discussed. I really respect the way Sam handled the situation. Instead of ignoring my concerns or going back and forth, he communicated with me directly and worked toward a solution. To me, good customer service isn't about everything being perfect every single time. It's about how a business responds when there is a misunderstanding, and Sam made the effort to make things right. I'm a fair person, and just as I'm willing to share a negative experience when something goes wrong, I also believe in giving credit when someone steps up and resolves the issue. Sam did exactly that, and I genuinely appreciate his professionalism and follow through. Thank you, Sam, for reaching out, listening to my concerns, and taking care of the first maintenance. This experience definitely turned things around for me and restored my confidence in Mercedes Benz of El Cajon. I appreciate you making things right.

This dealership has been harassing and nagging me for months about doing some recall work on my…read moreMercedes. The calls and texts having been coming from many different phone numbers PRETENDING to be different staff members at MERCEDES-BENZ OF EL CAJON. I've wasted many, many hours with these robots. Only TODAY did Amanda confess to me that they shared my personal information with an outside marketing company that is in charge of all the AI harassment and that it's outside their control. AFTER MONTHS OF HARASSMENT, I FINALLY SPOKE TO THE HEAD OF THE SERVICE DEPARTMENT WHO WASN'T BOTHERED BY OR CONCERNED BY MY MONTHS OF HARASSMENT. Because I've been harassed mercilessly for months, I asked for complementary adjustment of my windshield washer nozzles, and tightening of a door handle/linkage which would have resulted in restoration of customer satisfaction and a 5-star review . The service manager declined my simple small request which could've created a win-win situation. ‍ THE WHOLE EXPERIENCE SEEMS LIKE THE EXACT OPPOSITE OF THE EXCELLENT CUSTOMER SERVICE THAT MERCEDES-BENZ USED TO BE KNOWN FOR.